Beverly Hills BMW
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Customer Reviews of Beverly Hills BMW
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Mohsen Ghoreishi - The Kohan Group, Inc.
by Mohsen G. on 04/23/2025
In leasing my 2025 X5, going to many BMW dealerships around the San Francisco Bay area and southern California / orange county, and that I have owned BMW all my life and have purchased and leased many every year experiencing and dealing… with salespersons, working with Beverly Hills BMW by far was the best experience I ever had.
Neda Shahrokhi's leadership and her entire team from financing department (Alex) to her assistants (Osman), and Michael who delivered the car to me and went over it all and Neda's other associates (everyone) collectively was most professional and helpful. I appreciate Neda's attention to details, and her amazing conduct is most impressing.
Thank you to Neda Shahrokhi and her entire team. I felt privileged and special being and working with them.
Mohsen Ghoreishi
290 reviews
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Got My Dream Car ! G80 M3 Comp (Frozen Portimao Blue)
by Stephen on 02/05/2023Approaching the end of lease on my G20 330 XDrive, I decided to start car shopping on January 1, 2023 and had initially anticipated going to Santa Monica BMW however they were closed. Called Beverly Hills BMW and the receptionist shared… they were open, walk-ins welcome. Upon arriving I was greeted and assisted by Ashkan Zarkoub in the showroom, he was friendly and polite and inquired about why I was visiting today. Ashkan was knowledgeable about not only the cars but the packages that each car had and looked out for me to ensure I got the best deal and package. I came in knowing what I wanted and he showed me a few various options within my requested area, first started to run numbers on a Isle Man Green M3 Comp but the numbers didn’t come out right for me. A peer advisor suggested Ashkan show another Frozen Blue M3 Comp that wasn’t sold the day prior, we immediately took a look and I fell in love with the color combination, sat in it and loved it. Ashkan was patient throughout the process as we started to run numbers on this M3 Comp, he took my numbers and spoke with the Finance Manager to work to get a number that worked for both parties. Overall, the deal went well and I got my dream car, the Beverly Hills team were amazing and I was satisfied with the whole process and experience. This is the 2nd car in our household from BMW Beverly Hills and we would suggest anyone car shopping to ask for Ashkan and shop with the team at BH BMW.Stephen, we really appreciate your feedback! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Beverly Hills BMW!
Noreen Kosmas
by Noreenk on 02/02/2023Jory Barnes made my buying experience so pleasant.H is very smart and great at his job. Everybody in the dealership was awesone.Noreenk, we are glad we could help! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Thank you Neda!
by Eli Rachmani on 02/01/2023Neda Shahrokhi at Beverly Hills BMW has helped us with our car leases for many many years. She is efficient, responsive, attentive to our needs and extremely knowledgeable. She’s the absolute best sales rep we have ever worked with and we… keep going back to Beverly Hills BMW because of the quality of service she provides. She’s absolutely superb! Thank you so much for taking excellent care of us every time!Eli, thank you for your kind review; we are happy to pass along your comments to the team here at Beverly Hills BMW! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
BMW 330i
by KyellTh on 01/25/2023Smooth and pleasant experienceHi Kyellth, we are very happy to have provided you with such a positive experience!
Another FLAWLESS EXPERIENCE
by Happy Deal on 01/17/2023Honest, Truthful, Seamless experienceHappy Deal, thank you for your kind review; we are happy to pass along your comments to the team here at Beverly Hills BMW!
Buyer
by JoanneC on 01/14/2023Had fun time working with Neda. Very friendly and straight forward.Hi Joannec! We're so happy we were able to help you out!
Bad experience at BHBMW
by BHBMWisbad on 12/25/2022Went in to buy my car out of lease. Was given the wrong price before I got a cashier’s check and then had to supplement with a credit card. Process took 2.5 hours. It has now been over 3 weeks and they still have not sent the new… registration papers to the DMV and have said not to worry since the temporary registration and plates are good for 3 months. Had to become aggressive to even get this done or could have been there for a lot longerThank you for bringing this to our attention. We certainly wish to learn more about this and address it your concerns. Please contact general sales manager at 323-801-1554.
One of the best sales experience
by Dr Gilharry on 12/24/2022We experienced one of the best car sales experiences at Beverly Hills BMW! Salesman, Scot, showed us new sedans that we asked for. There was no pressure to purchase. We recommend purchasing new cars at this dealer.We're happy to hear you had such a positive experience with our team! We hope to be of service to you again in the future.
Not a great experience for buying out of state
by Clintearhart on 12/21/2022Working in car business for 11 years this was the WORST experience ever. Buying an x6m should be fun, exciting, and an enjoyable time. The price was great, but other than that toufie and Sean (gsm and gm) let me done post sale. Numerous… issues with my 130,000 car. They COULDNT care less. From not filling my gas tank (which BMW reimburses the dealers), to having multiple cosmetic defects the transaction went south quick. I got the car without temp tags which is illegal it took them over 7 days to get temp tags. They quickly passed me off to local bmw dealerships for warranty work. Which I was met with contempt from both sides as to why Beverly Hills didn’t fix or mend these issues. The spoiler had an extra clip sticking out from factory, a hole in my leather from a salesperson most likely (showroom model), uneven leather dashboard, fender had damage. Trying to get them to buy the car back a week later cost me 20k… keep in mind their counterparts from Encinitas, vista, San Diego gave me 10,000 more on my trade. Now it’s evidently clear that they just wanted to sweep this under the rug. Thanks for a poor experience.Hi Clintearhart, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. Please reach out to us at (877) 794-4678 when you can so we can address this situation directly. Thank you and have a great day.
bmwx5sdr40i
by bmw x5sdr40i on 12/20/2022The overall experience was very good. Our salesperson Wael Azzam was friendly, professional and knowledgeable, as were the others involved. I had only 2 minor complaints. First, the entire transaction process took a very long time, such… that there were periods where nobody was around and I had to find someone to tell us what was supposed to happen next. The second was at the end when we were being shown the various and many aspects of operating the vehicle, I felt not enough time was spent with us. Other than that, the experience was very positive, and we love the car.Thank you for taking the time to let us know how we did. We hope you have a great day!
Beverly Hills BMW FAKE FEES!!!!
by How Not to Buy a BMW on 10/23/2021Phantom Footprint , Complete Theft, Perma Plate. These are a waste of money and they will try to slip these fees in your paperwork. Check them out Google Beverly Hills BMW SCAMS.How Not To Buy A Bmw, we appreciate your feedback.
Just leased a new M550ix
by Don T Architect on 09/11/2021I just took delivery of a 2022 BMW M550ix at BH BMW. Neda and team did an outstanding job in getting me into the car. Not just the great deal, but also the wonderful service during the process: From custom ordering thru delivery, and even… after delivery follow up. Could not recommend anyone or any dealership any higher.Don T Architect, thank you for your kind review; we are happy to pass along your comments to the team here at Beverly Hills BMW! We are always more than happy to assist you if anything else comes up. Take care!
Don T Architect, thank you for your kind review; we are happy to pass along your comments to the team here at Beverly Hills BMW! We are always more than happy to assist you if anything else comes up. Take care!
Tricky selling price
by Fortuna on 07/07/2021Their internet sales respond quickly and clearly. Sales person is helpful and patient. They have lots of inventories to choose from. But one thing to be careful - they may increase the selling price when you sign the deal, which is not the… price you agreed on in person, via phone or email. This is tricky so please check the final worksheet carefully before buying any insurance.Great service!
by justjen on 06/22/2021This is my 2nd time getting my car at this location and my first time working with Neda. She was amazing! She's the only sales person who seemed to take my request seriously and actually returned my call, knowing which car I wanted. She was… super accommodating and easy to work with. Neda and her super helpful assistant Jeremy are the reason I will continue to get my car at this dealer. Highly recommend!Do NOT from here!
by S Schiller on 06/04/2021DO NOT BUY HERE!!! Was lied to about rebates by the salesman and the finance manager; they will screw you over lying to your face. They make up rebates to get you within budget and then you find out after they are full of crap. The… dealership isn’t even a participant of the California rebate program. CAN NOT TRUST THIS PLACE. Already had a terrible experience with their service department multiple times, this is on par with the crap service they have offered me in the past. Go elsewhere, like faraway. It’s a shame cause BMW is such a great brand and these [non-permissible content removed] ruin the image of the brand. Unfortunately the most central location in LA is the worst dealership to work with.great buying experience
by jlbug80s on 04/07/2021Josh at BH BMW was helpful and proactive from the beginning. I felt like my needs were understood and I got the perfect care in a timely manner.Beverly Hills BMW scam artist
by Richard on 04/03/2021Don’t buy a car from Beverly Hills BMW. I would personally give you 10 dollars not to buy from them. You will regret everything after you drive off with your car. Everything is a headache with this dealer. They don’t do anything right. They… play the blame game all day long.helpful
by Esteban on 03/09/2021Excellent customer service. Attentive, answered my questions, and worked with me to get the price I was looking for!BMW X5 lease
by Rudy Crew on 12/14/2020updated 12/21/2020Had a wonderfully efficient and hassle free with Neda and her team. It was an easy, professional and friendly experience.Awesome
by Starstruck on 09/21/2020Got a great experience.. I got what I want they worked with me and I’m a happy customer.Hi Starstruck, we are very happy to have provided you with such a positive experience!
528i Purchase
by Monica Den on 09/30/2019George was great and answered all of our questions, thank you!
About our dealership
We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by Haley Bada on 04/24/2025