Honda of Downtown Los Angeles
Customer Reviews of Honda of Downtown Los Angeles
Review type:
happy
AVOID HONDA OF DOWNTOWN LOS ANGELES – DISHONEST SERVICE
by RokC on 02/20/2025If I could give zero stars, I would. This dealership is completely untrustworthy, dishonest, and only cares about making money. I brought my 2018 Honda Odyssey in for service. Shortly after, my engine warning light turned on, and I noticed… a loud noise from the high-pressure fuel pump. I immediately scheduled another service appointment, and they charged me $230 for a diagnostic test, only to say "no error codes were found" and turned off the warning light without explanation. Instead of taking responsibility, they tried to charge me $1,942.78 for a high-pressure fuel pump replacement, refusing to acknowledge that this issue started right after their service. 🔴 They erase error codes and pretend there is no problem. 🔴 They charge for diagnostics but fail to provide a real solution. 🔴 They deny responsibility and push expensive, unnecessary repairs. 🔴 Customer service is dismissive and unhelpful. I escalated my case to Honda Corporate, but they also refused to acknowledge the issue. This dealership is just looking to scam customers and avoid warranty responsibilities.Hello RokC, Honda of Downtown Los Angeles would like to extend our sincerest apology to you on behalf of your concerns with your recent visit to our Service Department. Please call me at (213) 234-2130 and I will get our Service Director on the line so that you both can discuss your concerns. We are here to assist our customers. Respectfully, Gladys Dealer Guest Relations Manager
happy
by FAYTAVIA harris on 02/18/2025FELINE WAS AMAZING,MY FIRST TIME EVER BUYING A CAR AND SHE MADE IT HAPPEN FOR ME.THE EXPERIENCE WAS GREAT.she’s very chill and ALOT HELPFUL lol for her to be new on the team she did amazing good job girl HONDA be happy you got her she’s a… keeper!!Congratulations FAYTAVIA harris, Feline and Honda of Downtown Los Angeles would like to thank you for this awesome review! We are pleased to know that you left our dealership extremely happy with the service we provided! Enjoy your New Ride! Drive Safely! Dealer Guest Relations
Worse dealer
by Worse experience ever on 12/15/2024I hope the owner of this dealer takes a moment to read all the reviews customers post- I recently purchased a vehicle from this dealer and for me it was the worse experience- rims lock were missing from vehicle -one of the tires had a nail… low air pressure- dealer refused to take responsibility of tire - instead asked for me to pay for it which I did not since it’s not my responsibility- dealer employee (Dan) stated you can always return the vehicle if your not happy - instead of helping me he gives me an awful solution. Also Dan messed screwed up my contract in si many ways. The sales person that helped me was also, really rude she lied to me for some many times - her goal was for me to sign the contract - she careless for me the customer - once the contract was concluded she failed to turn in the vehicles to me instead she sent another employee. Very unprofessional of her. I would never ever shop at this dealer again nor recommend anyone.Hello Worse experience ever, Honda DTLA regret that you had a bad experience here at our dealership, please know that this is never our attention to have a customer left with your above stated concerns. On behalf of our General Manager, I'm reaching out to you to see if we can assist you, I don't have your name so I can't reach out to you by phone or email, will you please contact me at (213) 234-2130 so that I can get your concerns to our General Manager. Respectfully, Gladys Dealer Guest Relations Manager
Hello Gladis I don’t mean to sound rude but all I need from the dealership is to pay for my damaged tire. (Due Bill) Like I mentioned before the dealership sold me a vehicle with a (nail) on the rear passenger tire- that’s awful business. Sales rep- Jacqueline Martinez Dan with the loan department. Can the dealership make a due bill and provide me with a service appointment?
If you can please have your general manager email me with a solution. I will appreciate it.
Exceptional Experience: My 18th Honda and Counting!
by Adil on 07/20/2024A huge shoutout to Anthony Bealer for making the entire car-buying process seamless and enjoyable! Special thanks to Raul Lopez for securing an unbeatable deal on my new Honda. This is my 14th Honda, and the experience keeps getting better.… The dealership's selection is outstanding, and the positive energy here is contagious. If you're looking for a hassle-free car-buying experience with a team that truly cares, this is the place to go!Congratulations Adil, Thank you for your loyalty to the Honda Brand! Thank you for choosing DTLA Honda! We're happy to hear you had a fantastic experience. Enjoy your new vehicle! Anthony Bealer and Raul Lopez were very excited and encouraged to read your awesome review! Drive Safely! Dealer Guest Relations
My honest opinion 😌
by Bryana morales on 07/09/2024What I took notice too right when me and my mom were walking in our dealer (Andy) was ready right away to help us he was very quick and fast to help us. He was very patient with us I had many questions and concerns as a first time buyer he… was able to help me very well. His service was excellent he offered us water, snacks as well while we were waiting for them to bring a car down for me.He was also switching in and out of Spanish and English to help translate for my mom who was Co signing for me which I really appreciated because it made my life easier but Thanks to him he was able to locate this one model that I wanted specifically and bring it home.😊Congratulations Bryana Morales! We're so glad to hear Andy was great to work with. Andy and our team would like to thank you for sharing your positive experience! We're happy to hear we went above and beyond for you. Thank you for choosing Honda DTLA! Enjoy your new vehicle ! Drive Safe! Dealership Guest Relations
Sales rep was a game changer
by Drago on 07/01/2024Usually i’m not a “review” person but have to share something that blew me off about this Honda dealership and one sales rep in particular. Belive his name is Bobby or Boban, apologies to him ih he reads this if i got name off. Anyways, i… didn’t have any intentions getting the car at all, i’m new in the city and don’t need a car right now since there are a lot more things to be done and sort first. But out of curiosity i got into this dealership and bumped to tall nice guy at the door which name i mentioned earlier. We starting chitchatting where he presented best deals i’ve couldn’t imagine. It turned up that i could’ve actually afford a new vehicle immediately and i end up getting honda Honda Pilot on lease with amazing terms and conditions. This is a shout out to him and all the stuff there, so far car is amazing but what else i could’ve expected after that performance and service right from the door!? Bobby you are the best! Thank youCongratulations Drago, We're delighted to hear you're satisfied with your new car! Bobby and our team would like to thank you for choosing Honda DTLA. Enjoy every mile! Drive Safe! Dealership Guest Relations
IBBY MENDOZA
by Irwin on 06/30/2024Process to buy my car went though smoothCongratulations Irwin, Ibby Mendoza and Honda of DTLA would like to thank you for this wonderful review, we greatly appreciate taking time to post it. Thank you for choosing Honda of Downtown Los Angeles! Drive Safe! Dealership Guest Relations
Long Day, but Best Day!
by Lauryn on 06/30/2024I don’t normally do reviews on anything and to be honest I hate car shopping. Knowing already exactly what I want and having Kevin as my car salesman made car buying easy. Kevin was the first car salesman that I actually liked and he did a… really great job. Definitely a salesman I would prefer to use. Thanks Kevin & Honda!Congratulations Lauryn! Kevin and Honda DTLA Team would like to say thank you so much for this awesome review. Your satisfaction means everything to us, we greatly appreciate your kind words. Drive Safe! Dealership Guest Relations
happy customer
by jonathan hernandez on 07/01/2024i bought a brand new 2024 honda civic with the help of jonathan . he knew exactly what to show me as i mentioned my preferred amenitiesHello Jonathan Hernandez, Jonathan and Honda DTLA thank you for your review! We're so pleased to hear you had a great experience. Enjoy your new 2024 Honda Civic! Please remember us for your future vehicle needs. Drive Safely! Dealership Guest Relations
Joaquin Arce is phenomenal!!
by Valerie on 06/27/2024Joaquin Arce helped me purchase my new car! I couldn’t have found a better salesman! Thank you!!Congratulations Valerie! Joaquin Arce and Honda DTLA team thank you for your review. We're glad you chose Honda of Downtown Los Angeles. Enjoy every mile! Drive Safe! Dealership Guest Relations
Kathy is the best!
by Clarissa on 06/27/2024I went to Honda looking for a new family car. Kathy was the sweetest and nicest person I met. She helped me so much finding the perfect car for my little family kathy also explain everything and answered all my question. I had a great… experience and a great car now.Congratulations Clarissa! Kathy and Honda of DTLA would like to thank you for your kind words, we appreciate you taking the time for this awesome review. Please remember us for your future vehicle needs. Drive Safely! Dealership Guest Relations
The perfect Environment To purchase a car!
by Zarmy Dekermenjian on 06/28/2024I was in the need of a new car and had a really hard time choosing something that I was going to commit to for at least the next 15 years. Kevin Equivel is an amazing salesperson to say the least. He spent hours showing me different models… to meet my individual needs. He’s friendly, understanding, and extremely patient. He made purchasing a car, something I dread doing, easy and entertaining! Thank you again! 🤗Congratulations Zarmy Dekermenjian! We're thrilled to hear Kevin Equivel assisted you with great service. Your satisfaction is our priority. Thank you for sharing your positive experience at Honda DTLA! Drive Safe! Dealership Guest Relations
Great experience
by Oscar on 06/26/2024I had a great experience at Honda of Downtown Los Angeles. I was in need of a new car and Andrea Noriega was really professional and patient in helping me get the right car for me. When she says she is their to help you find the right car… and deal for you, she means it. I left the the lot with a brand new car that I feel comfortable driving in. Thank you so much for your help, Andrea Noriega.Congratulations Oscar! Andrea Noriega and Honda of DTLA would like to thank you for this wonderful review, we greatly appreciate taking time to post it. We're glad to hear Andrea was super helpful and patient. Thank you for choosing Honda DTLA! Drive Safe! Dealership Guest Relations
Honda DTLA 👍👍
by Patrick Fahy on 06/26/2024Our experience with Honda DTLA has been great. Quick and easy, hassle-free process to purchase our new CR-V. We worked with Michael and he was amazing! He kept us informed on the pending delivery, answered all our questions timely, and most… of all, was extremely patient with us as we had our 7-month old baby in tow throughout the entire process. Kudos to Michael!Hello Patrick Fahy, Thank you for your kind words! We're glad Michael made the process easy for you at Honda DTLA. Thank you for choosing Honda of Downtown Los Angeles. Enjoy every drive! Drive Safe! Dealership Guest Relations
5 Stars
by Pet on 06/25/2024I highly recommend Honda Downtown in LA and Bobby to anyone in the market for a new vehicle. You won't be disappointed!Hello Pet, Bobby and Honda DTLA thank you for your recommendation! We're thrilled to hear Bobby provided great service. Please remember to let us keep taking care of your vehicles future service needs. Drive Safe! Dealership Guest Relations
Honda DTLA Rules!
by Ricky H on 06/26/2024My visit went well, lots of help around and available. Got good energy and vibes from the entire team. Great customer service.Hello Ricky H, Thank you for your feedback! We're glad our team was friendly and professional at Honda of Downtown Los Angeles. Drive Safe! Dealership Guest Relations
Fue un placer poder comprar mi carro
by Isaac Castillo on 06/25/2024El trato y todo muy bien, amables y entendió lo que yo andaba buscando gracias.Felicidades Isaac Castillo! Honda de DTLA quisiera agradecerle por esta maravillosa reseña, apreciamos mucho por tomarse el tiempo para publicarla. ¡Conduce con cuidado! Relaciones con los huéspedes del concesionario
Just ask for Bobby!
by Manojlo Vekovic on 06/25/2024I was looking to buy a new car for a while now and Bobby helped me with everything in ONE DAY! Now I am proud owner of new Honda Civic type R! 5 stars!Congratulations Manojlo Vekovic ! Bobby and the Honda DTLA team would like to say thank you so much for this review. We're delighted to hear you're satisfied with your new car! Thank you for choosing Honda DTLA. Enjoy every mile! Drive Safely! Dealership Guest Relations
Easy Process
by Benn on 06/25/2024Kevin helped me sell back my car. Works very hard to help out. Highly recommend coming here if you need to sell your car.Hello Benn, We're happy to hear Kevin was great to work with! Thank you for your review and for choosing Honda DTLA! Drive Safely! Dealership Guest Relations
Easiest Car Transaction Ever
by David Amador on 06/24/2024Michael Ibarra provided me 5 star supreme customer service in : planning, coordinating and delivering. Made it easy, quick and simple to purchase a new car. No sales pressure, straight forward communication, and very friendly with a higher… level of customer service. Great person at a great dealership. It was a pleasure and recommend for those interested in purchasing a new vehicle.Congratulations David Amador ! Michael Ibarra and Honda DTLA team would like to thank you for your review! We're glad you found our dealership a great place to buy a car. Enjoy your new vehicle from Honda of Downtown Los Angeles! Drive Safely! Dealership Guest Relations
Great help
by Tom on 06/24/2024When I needed a car last year, I had lots of help from a salesman named Kevin Esquivel. He was able to give me accurate estimates for what i was going to pay for my 2022 Honda HRV and was helpful with all the paperwork as well.Hello Tom, We're glad to hear Kevin Esquivel provided excellent service. Thank you for your review and for choosing Honda of Downtown Los Angeles! Drive Safe! Dealership Guest Relations
From New and Used Sales to Parts and Service, Honda of Downtown Los Angeles Aims to Provide a Truly Stellar Automotive Experience. There are numerous reasons why drivers choose Honda of Downtown Los Angeles. Proudly serving Los Angeles, Gardena, Culver City and Santa Monica, our teams of sales advisors, service technicians and financing experts are trained with one focus in mind: addressing each of your needs with the utmost respect, care and attention to detail.
Committed to Our Customers
That means you can expect to learn all of the features of the specific new Civic, Accord, CR-V, Fit or HR-V you're interested in. In the market for a used car? Our team will be happy to fill you in on each of the reliable options in our inventory including our lifetime warranty. And when the time comes for you to drive home your next car, our auto finance team is standing by with solutions to fit your individual needs.
780 W. Martin Luther King Jr Blvd Los Angeles, CA
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Express Service
- English
- Spanish
Congratulations FAYTAVIA harris, Feline and Honda of Downtown Los Angeles would like to thank you for this awesome review! We are pleased to know that you left our dealership extremely happy with the service we provided! Enjoy your New Ride! Drive Safely! Dealer Guest Relations
by G McGilber on 02/19/2025