Toyota of Downtown LA
Customer Reviews of Toyota of Downtown LA
Review type:
Good car buying experience during busy day
Good car buying experience during busy day
by DY on 04/05/2025Peter Kim was very helpful and friendly. We appreciate him keeping us informed and his hard work during a busy day.Thank you for your kind words! We're thrilled to hear that Peter Kim provided you with helpful and friendly service during your visit to Toyota of Downtown L.A. We truly appreciate your recognition of his hard work, especially on busy days. We hope to see you again soon! Sincerely, The Toyota of Downtown LA Team
Being of service to your customers!
by Myles Shealy-Chandler on 03/28/2025My name is Myles Shealy-Chandler and I leased a 2022 Toyota Camry Se with DTLA Toyota, on October 3rd, 2024. I was more than impressed with the professionalism and expertise that I saw from everyone that I talked to. As this was my first… time purchasing a new car. I couldn't be more happier and excited to drive my car, every single day. Not only was the staff wonderful. The most important part was that they were honest.From Yessica to Francisco to Young(I'm sorry if I misspelled his name) they were all upfront and truthful with me throughout the whole process. I am more than willing wo refer them to friends and relatives! Downtown La Toyota, Thank you so much for your wonderful hospitality and your willingness to be as helpful to everyone that walks through those doors! Enjoy you day and be well!Thank you, Myles, for sharing your wonderful experience with us at Toyota of Downtown L.A.! We are thrilled to hear that you are loving your new 2022 Toyota Camry SE and that our team, including Yessica, Francisco, and Young, provided you with exceptional service. Your kind words about our honesty and professionalism mean a lot to us. We appreciate your willingness to refer us to your friends and family, and we look forward to welcoming you back whenever you need assistance. Enjoy your new ride, and have a fantastic day! Sincerely, The Toyota of Downtown LA Team
Pleasure
by Nina Marie on 02/21/2025Internet Sales, David Jimenez was a pleasure to work with. Facilities were clean.Thank you, Nina! We appreciate your kind words about David and our clean facilities. It’s great to hear you had a positive experience with Toyota of Downtown L.A. We look forward to assisting you again in the future! Sincerely, The Toyota of Downtown LA Team
those are the people who should always be helping the cleint
by Elmer on 02/04/2025updated 02/11/2025The person to help me is a great person to help is the reason I was got the Tacoma because she gave me the best dealThank you so much for your wonderful review, Elmer! We're thrilled to hear that you had a great experience with our team at Toyota of Downtown L.A. and that you got the best deal on your Tacoma. We appreciate your kind words and hope to see you again soon! Enjoy your new vehicle! Sincerely, The Toyota of Downtown LA Team
Great help
by Juan perez on 01/01/2025updated 01/06/2025My sales rep was very professional and polite no rush worked with my budget and made it happen with no hassleThank you so much for your fantastic review! We're thrilled to hear that our sales rep provided you with a professional and hassle-free experience at Toyota of Downtown L.A. It's always our goal to work within your budget and make the process as smooth as possible. We hope to see you again soon and wish you many happy miles with your new vehicle! Sincerely, The Toyota of Downtown LA Team
Happy customer
by LK on 11/24/2024updated 12/03/2024This is the second car I have purchased here. The entire team is professional and helpful. the dealership is beautiful and well equipped. They make the experience so easy and enjoyable! Customer service is top notchThank you so much for your kind words! We're thrilled to hear that this is your second purchase at Toyota of Downtown L.A. and that our team made your experience easy and enjoyable. We take pride in our customer service and appreciate your support. We look forward to seeing you again for your future automotive needs! Sincerely, The Toyota of Downtown LA Team
5 Stars overall
by Jesus on 11/23/2024updated 12/03/2024I loved the extra way she went above and beyond for us. Went in got what I wanted and the process was fast and easyThank you, Jesus! We truly appreciate your positive feedback about your experience at Toyota of Downtown L.A. It’s fantastic to hear that our team provided exceptional service and made the process fast and easy for you. We look forward to assisting you again in the future! Sincerely, The Toyota of Downtown LA Team
Top knotch dealer to work with.
by Jason on 11/02/2024updated 11/19/2024Very professional and very quick responses. Extremely easy to work with!Thank you for your positive feedback! We at Toyota of Downtown L.A. strive to provide professional and efficient service, so it's wonderful to hear that you found us easy to work with. We appreciate your support and look forward to assisting you again in the future! Sincerely, The Toyota of Downtown LA Team
Sales Experience
by Tracy on 10/31/2024I had such a great experience due to my sales representative Martha. She made the entire experience a great one so much that this is my third time coming back and making a purchase. Martha went above and beyond my expectations.Thank you so much for your wonderful review! We're thrilled to hear about your great experience with Martha at Toyota of Downtown L.A. It's fantastic to know that she went above and beyond to make your visit memorable. We truly appreciate your loyalty and look forward to welcoming you back for your fourth purchase! Safe travels in your new vehicle! Sincerely, The Toyota of Downtown LA Team
5 stars
by Telma on 10/06/2024updated 10/14/2024I liked how helpful the employees are.Thank you for your kind words! We appreciate your feedback and are thrilled to hear that you found our employees at Toyota of Downtown L.A. helpful. We strive to provide excellent service to all our customers. We look forward to seeing you again! Sincerely, The Toyota of Downtown LA Team
Thank u
by Hamid on 10/04/2024updated 10/12/2024Good communicationThank you for your positive feedback! We appreciate you taking the time to share your experience with us at Toyota of Downtown L.A. and are glad to hear that you valued our communication. We look forward to assisting you again next time! Sincerely, The Toyota of Downtown LA Team
10 stars
by Sonia on 10/02/2024updated 10/08/2024It's was an wonderful experience the employees were very helpful.Thank you for your wonderful review! We're thrilled to hear that you had a great experience with our team at Toyota of Downtown L.A. We pride ourselves on providing excellent customer service, and your feedback means a lot to us. We look forward to assisting you again in the future! Sincerely, The Toyota of Downtown LA Team
2025 camry
by Oscar on 09/26/2024updated 10/04/2024Made it easyThank you for your positive review! We're glad to hear that we made the process easy for you. At Toyota of Downtown L.A., we strive to provide a seamless experience for our customers. We hope to assist you again in the future! Sincerely, The Toyota of Downtown LA Team
Damaged my car and refuse to take responsibility
by John Doe on 10/03/2024Took my car in for a recall issue. They cracked my windshield, refused to pay for it and tried to use blurry security cam footage to "prove" they didn't do it. Do not trust these people with your car!Derrick, thank you for reaching out. If you would like to discuss this further or take a second look at the photos, you are welcome to reach out to our team. Otherwise we wish you the best. Sincerely, The Toyota of Downtown LA Team
Not a good experience
by Jacob Manus on 09/28/2024I bought a brand new Camry May 2022, keyfob stopped working within 4-6 months. Can’t even unlock any of my doors without first manually unlocking the drivers side door and then using the door controls for unlocking all other doors.. To top… that off, the actual door lock mechanism sometimes gets my physical key stuck and freely turns! Windshield washer sensor went out, horn stopped working. So many problems for a brand new car.. They told me to bring it in for service so I scheduled a 3:45 and showed up 20 minutes early, and had to request time off work only to be told that they cannot do diagnostics today… WOW!Thank you for sharing your experience with us Jacob, and we appreciate your feedback regarding the issues you've encountered with your new Camry. We understand how frustrating it must be to deal with these problems. We encourage you to reach out to Toyota of Downtown L.A. so we can assist you further and ensure that all your concerns are addressed. Your satisfaction is important to us, and we want to help resolve these matters as soon as possible. Sincerely, The Toyota of Downtown LA Team
David washington
by Anallely on 09/20/2024Everyone was so nice and explained everythingThank you for your wonderful review! We're thrilled to hear that you had such a positive experience with our team at Toyota of Downtown L.A. We always strive to provide clear and helpful information. We look forward to seeing you again! Sincerely, The Toyota of Downtown LA Team
Efficient Service
by Meycy on 09/10/2024updated 09/19/2024Dennis, Alexis and Oscar were very helpful and politeThank you so much for your wonderful review! We’re thrilled to hear that Dennis, Alexis, and Oscar provided you with helpful and polite service at Toyota of Downtown L.A. Your satisfaction is our top priority, and we’re excited to assist you again in the future. Please come back and see us anytime! Sincerely, The Toyota of Downtown LA Team
Make a decision and love your Toyota
by Luis on 09/09/2024updated 09/19/2024the welcome of the employees, always smiled and courteousThank you for your wonderful review! We’re thrilled to hear that you experienced a warm welcome from our team at Toyota of Downtown L.A. Our employees take pride in providing courteous service with a smile. We hope to see you again soon! Sincerely, The Toyota of Downtown LA Team
Downtown Toyota of L A.
by Kai on 09/14/2024Everyone was friendly and professional.Thank you for your wonderful review! We're glad to hear that you had a positive experience at Toyota of Downtown L.A. with our friendly and professional team. We truly appreciate your feedback and hope to see you again soon! Sincerely, The Toyota of Downtown LA Team
Awesome
by Jordan on 09/05/2024Easy and quickThank you for your review! We appreciate your positive feedback about your experience at Toyota of Downtown L.A. We're glad you found the process easy and quick. We look forward to assisting you again in the future! Sincerely, The Toyota of Downtown LA Team
Amazing
by Ramiro on 08/10/2024The salesperson who attend me was very helpful.Thank you so much for your kind words! We’re thrilled to hear that our salesperson was helpful during your visit to Toyota of Downtown L.A. Your satisfaction is our top priority, and we look forward to assisting you again in the future! Sincerely, The Toyota of Downtown LA Team
Thank you for your kind words! We're thrilled to hear that Peter Kim provided you with helpful and friendly service during your visit to Toyota of Downtown L.A. We truly appreciate your recognition of his hard work, especially on busy days. We hope to see you again soon! Sincerely, The Toyota of Downtown LA Team
by Toyota of Downtown L.A. on 04/07/2025