Toyota of Downtown LA
Customer Reviews of Toyota of Downtown LA
Review type:
Good car buying experience during busy day
Downtown Toyota review
by Sean on 02/19/2023just a great experience, as good as i've ever had (including Porsche, Mercedes, ect)...in particular, Richard was really great...dealership also really well laid out, easy to access, efficient...will happily go backSean, thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, The Toyota of Downtown LA Team
Car Purchase
by Itzel_S on 02/01/2023It was a pretty smooth experienceWe're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Sincerely, The Toyota of Downtown LA Team
Xiomara was great
by Ruben on 01/27/2023Xiomara was great. Super helpful, no pressure, very pleasant.We appreciate your review and are glad to hear that you had a great experience with our team. We look forward to working with you again soon! Sincerely, The Toyota of Downtown LA Team
Toyota if Downtown
by Hugo on 01/25/2023Martha Sales Associate. Straight forward with pricing and easy to understand. Everything was excellent except with financing were she tried to iup sell vehicle and services to a higher price. Careful when you enter the financing dept Get… everything in writingWe would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Sincerely, The Toyota of Downtown LA Team
Shawn, Esther and Luis BEST TEAM MEMBERS EVER
by Yessica_C on 01/25/2023I am EXTREMELY grateful that Shawn reached out to me after hearing I was having a hard time getting my issue resolved. The fact that he picked up the phone to call me directly instead of messaging me or sending an email definitely made me… feel more appreciated. I also want to include Esther and Luis on here and say that their service, attention and help was OUTSTANDING! Shawn worked at getting me the best deal possible for my trade-in which I will be forever grateful for. Esther and Luis made the finishing touches for my deal feel like a breeze!! These 3 kind souls were great at making sure I was well taken care of, I send nothing but best wishes and positive vibes their way! Thank you for everything.Yessica, thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, The Toyota of Downtown LA Team
You guys are worth the drive on the 405 & 110!
by Angela on 01/12/2023I felt they truly valued me as a costumer. They did their best in trying to meet my needs and requirements when purchasing a car. They were on top of updating and went above and beyond in making the process very simple. This was my easiest… and shortest car transaction. We referred my dad and 2 of my uncles.Angela, thank you for taking the time to leave us such a great review! We appreciate every hard-working member of our sales team, and we are thrilled to know that we went above and beyond to help you find a vehicle that was right for you. If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Toyota of Downtown LA Team
White car Crew!
by Celeste on 01/06/2023They both went above and beyond to get me what I wanted. They gave me different options but since I was set with what I wanted they made sure I got it. I walked out with my the car of my choice and just how I envision it. Guys did great! I… will continue to be a toyota loyal customer. Ricardo and Javier are the best!Hi Celeste, and thank you! We can't tell you how much we appreciate your customer loyalty! Sincerely, The Toyota of Downtown LA Team
Great Service
by Daisy on 12/31/2022Employees are very helpful and amiable. The Employees explain with detail the qualities of the car you want to purchase or lease. They also explain GAP insurance which they highly recommend since you can save hundreds of dollars.Daisy, thank you for taking the time to share your feedback. Each employee is a valued member of the Toyota of Downtown L.A. team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! Sincerely, The Toyota of Downtown LA Team
A+ car buying experience
by Sandra on 12/26/2022Our sales lady was amazing. Perfect blend of knowledge about the cars, friendliness, and professionalism. She didn’t waste our time and she was extremely professional.Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, The Toyota of Downtown LA Team
Best service
by Piyawat on 12/17/2022Very good Good care, attention best recommend for toyota downtownWe appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Toyota of Downtown LA Team
toyota...guy...JUAN
by Richard on 12/10/2022awesome people,,,specialy Juan., he did everything to please me, he shows you the great car that you want..... cool guy...also the guy on the finance...helps and suggest the best for your car....Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, The Toyota of Downtown LA Team
Great Experience
by Nestor on 12/04/2022I liked the friendliness from start to finish. Everyone was always smiling and genuinely seemed they liked being there which made the experience a lot easier and more comfortable.Thank you for this amazing review! We really appreciate your business. Sincerely, The Toyota of Downtown LA Team
best car buying experience
by Edwin on 12/01/2022car buying was straight forward and stress freeEdwin, thank you for the awesome feedback! Sincerely, The Toyota of Downtown LA Team
Greatest Sales Agent Ever - Martha Guzman
by Charles on 11/29/2022Our e-sales agent, Martha Guzman, is extremely professional, focused and she delivered exactly what she quoted us. No nonsense. We walked away from several Toyota dealerships due to the dishonesty and difficulty. We are delighted and… grateful for Martha! So smart!!!Charles, thank you for your kind words and for taking the time to inform us of your ongoing positive experience. We are sincerely pleased to know that Martha's efforts have made the difference in your car buying experience. Your testimonial gives us the knowledge that we are making a significant impact and moving forward in a positive light. If you ever have additional questions or need service, we are more than happy to lend a hand. Sincerely, The Toyota of Downtown LA Team
Richard is the best!!
by Ricardo on 11/20/2022Richard “Champ” is the best salesman hands down. He’s the only reason I keep coming back to Toyota. He makes the experience easy, comfortable and is definitely on your side when providing service. I will recommend all of my family to come… to Downtown Toyota and to give “Champ” an opportunity for more business.Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, The Toyota of Downtown LA Team
New Corolla Cross
by Ronald on 10/13/2022Very timely delivery of my new Corolla Cross, with a full tank of gas. Charlie explained everything to me about the multimedia system.Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Toyota of Downtown LA Team
Happy Buyer
by Irma on 08/26/2022My sales person went above and beyond to help me buy the vehicle I was looking for. He was patient while I decided what vehicle I wanted. He made me feel comfortable and I didn’t feel pressured. Although he had other clients waiting on… him, he still gave me all the attention I needed. My sales person was the best!!!Thank you for this amazing review! We really appreciate your business. Sincerely, The Toyota of Downtown LA Team
It’s the people that makes the difference
by whatnancyloves on 08/04/2022Javier the sales rep - handled my transactions very well, as much as I was trying to get a great deal, he was patient giving me the details, and Jason Park from the finance, even got me better rate, able to sell me the TMS and Tire… something by answering my questions and explaining the benefit of it without sounding like a hard sell, thus made me decide to take it. Most of the time it’s really how they talk to us customers that makes the difference. I’m satisfied.We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Toyota of Downtown LA Team
Great experience
by Darinsaori on 07/04/2022Gilmar, think that's how you spell it. Our sales rep was great. Truly great. He called us when he was at home with his family to make sure we got what we wanted. He made a great personal connection with us. He never pushed. As we waited… for the buying process I watched as he ran around the dealership talking to his customers and checking on us. He did a great job.Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, The Toyota of Downtown LA Team
10
by Habib on 01/26/2022Real easy with no hassle to back & fort to make decisions, overall pleasant experience. ThanksWe love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! Please feel free to contact us if you have any questions! Sincerely, David Shin - General Sales Manager - dshin@dtlamotors.com
Belland
by Ana on 01/26/2022Gilmar was very attentive and provided me all the information I requested before I even visited your dealership. Upon my visit at your dealership, Gilmar stayed late (after hours) until all paperwork was signed. Excellent customer service.Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, David Shin - General Sales Manager - dshin@dtlamotors.com
Thank you for your kind words! We're thrilled to hear that Peter Kim provided you with helpful and friendly service during your visit to Toyota of Downtown L.A. We truly appreciate your recognition of his hard work, especially on busy days. We hope to see you again soon! Sincerely, The Toyota of Downtown LA Team
by Toyota of Downtown L.A. on 04/07/2025