Volkswagen of Downtown LA
Customer Reviews of Volkswagen of Downtown LA
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175 reviews
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Beyond my expectation
by amata_i on 02/24/2016By far, this is my favorite dealership. Mo has always been the salesperson when it comes to vehicle needs. He always asks if there is anything he can help. Last weekend, I contacted him about leasing a new car. He took my husband and I… to test drive a couple cars until I decided what I wanted. He came to meet us regardless of his day off. Finally, we got a great great deal leasing 2016 GLI SE and this is the second car I got from here. Thank you to Mo and Dave for working out this deal for us. Thank you to Jack at finance for being very genuine with us. And also thank you for everyone else there.Don Dolor at Volkswagen Downtown of LA is the Best!
by MBRice0418 on 02/13/2016The 5 stars goes to Don Dolor at Volkswagen of Downtown LA! He is by far the BEST salesperson I have ever met at any of the dealerships I have visited and I have visited quite a few. He is kind, courteous, very informative and no… nonsense. It is rare to find a car salesperson that you can have a conversation with and feel at ease. My husband did his research and visited about every VW dealership in Southern California and it wasn't until he went to this dealership and met Don that he decided this is where my next new car would be purchased from and only from Don! I went last night after work. Met with Don. He showed me the car I was interested in and I test drove it and made the purchase. He took the time afterwards to go through my car with me and show me all the bells and whistles. I LOVE MY NEW 2016 Volkswagen GLI. I HIGHLY recommend seeing Don and getting your next vehicle from him!! Thank you Don! Happy wife, happy life :)Easy, simple and so hassle free!
by Danielago on 02/07/2016Bought a car from Don (ferdinand) today and left so happy! Best car salesman ever. Not pushy and so straightforward. Very happy!Love this place
by Becreg28 on 01/31/2016This is the second time I've done business with this dealership, and I'm always super happy with the service they provide. Im always given prompt and courteous attention. Buying or leasing a vehicle should never ever be a headache. Don from… the pre-owned department is amazing, I'm assured a hassle-free process so I can just focus on being excited about my new vehicle. Thanks again!Don Dolor was awesome yet again
by inecollins on 12/21/2015updated 12/28/2015Don Dolor sold me my first car 2yrs ago. I was very satisfied then and this time he was just as excellent. My favorite thing about my experience with him is that he is incredibly patient and he never pressures me. He spent hours walking… through different scenarios with me, exploring different options, etc. Even after all that I decided to sleep on it and he didn't put pressure on me to close fast. I came back and he was just as patient and helpful as always. I have no regrets and am a satisfied repeat customer. Furthermore no one in the LA area could beat the offers Downtown LA offered me both times. I am confident I am always getting the best deal with them.Peace of Mind
by Kylian42 on 12/14/2015Don at VW of Downtown LA was wonderful! He was professional every step of the way and the entire process made my wife and I comfortable. One big thing is we were nervous to test drive the vehicle during rush hour traffic but he insisted… and gave us directions around the area so we could get behind the wheel. Would definitely purchase through Don again!My first new (ish) car
by derikdaltman on 12/12/2015Got a Jetta from Downtown Los Angeles Volkswagen today. Can't wait to get it on the open road. Biggest purchase I've ever made but I feel confident I got a good deal thanks to the kind and informative help I got from my salesperson. If… you decide to do your business here I highly recommend you ask for Salesman Simon Tran when you step into the dealership.Highly recommend VW of Downtown LA and salesperson Don Dolor
by bfrando on 12/07/2015I would highly recommend VW of Downtown LA, especially salesperson Don Dolor. He was courteous, thorough and very attentive. He wasn't pushy at all, and answered every question, the best that he could. I was in and out, quicker than I… had expected. I am so excited about my purchase. I got the 2016 E-Golf, and am so happy with my purchase and experience. If you are looking for a new or used car...Go here first and ask for Don!!! You will not regret it.Straightforward and honest
by livingwithope on 12/01/2015My experience with Don and VW of DTLA was straightforward and honest from start to finish. I couldn't be happier and give this place my highest recommendation. When I reached out to a ton of VW dealerships via email to get quotes on the… car I wanted, Don gave me the numbers immediately. And while other places tried to play endless old school sales games with me, using bullying and pressure tactics, I was treated fairly through every step of the negotiation process by Don. This is how it should be when purchasing a vehicle. We finalized everything through email so when I went in, I knew all the numbers and exactly what each one meant. Even Ben the finance guy was completely clear with everything and only offered the extended warranty and other items once, which is nearly unheard of. A dealership is a place I'll have a relationship with throughout the years. I wanted to go to a place and a person I could trust and found that with Don and VW of DTLA.Car Purchase with Don
by kristin22 on 12/01/2015I went to VW downtown the other day to purchase a VW Jetta. I was recommended by a friend to get in touch with Don and I am very glad I did! He was extremely easy to work with. He was very helpful throughout the process and answered each of… my questions and concerns with honesty. Overall, I am very satisfied with my purchase and am happy with my new car!VW of Downtown LA
by pharidasim on 11/29/2015The sales guy Don was exceptional. This was one of the best car buying experiences I have had in a long time. Thanks!Don Dolor you're the Bomb!
by Joanna1981 on 11/22/2015Don,thanks again for this wonderful car buying experience. I love my car, thanks for making it easy and fast. I'm definitely coming back and expecting your help. Thanks again for the attention you provided and best customer service.Don Dolor at Downtown VW is Great!
by kailfar on 11/20/2015I got my last car from Don and he was easy and no pressure. This time around was no different. My lease was coming up and I wanted to see what types of deals were available for me. Don showed me the Tiguan R line and it is a nice car. Don… made everything simple. I was able to get the pricing I wanted and he even drove to my house to bring me the new car and took my old car back. That is pretty amazing. Don is a great guy and my wife and I will always use Don for our cars.2015 E Golf
by yippee on 10/19/2015Thanks again to Don Dolor for helping and assisting us as we decided to lease the E-Golf. This is our third VW vehicle in our family and Don has made each experience an easy and seamless one from all our questions, paperwork process etc.… He is so informative and so great with follow up to ensure we were happy!Extremely accommodating
by Cathode_Girl on 10/01/2015Don Dolor was very prompt with replying about the car in question. He also made sure to provide a Korean speaking salesman (Iven Park) as my father speaks very little English. I appreciated very much that they were willing to negotiate the… price of the car. All around solid experience! I would recommend this dealer to friends and family.Fantastic Dealership
by moofzro on 09/30/2015I've been hunting for a new vehicle for quite some time now and was helped by Don. He was not only friendly, but also very helpful with getting me the best deal possible. Do not hesitate to work with these guys - they were nothing short of… a fantastic experience!Downtown VW -Smooth Purchase
by dtlasam on 09/29/2015Just purchased a 2009 Jetta from Volkswagen of Downtown LA. Had a very smooth transaction with both Jonathan and Ferdinand - they were professional, courteous, and were able to make the purchasing experience very smooth and problem free.… Would definitely recommend these guys for anyone interested in a used car from their lot. The car looks and handles like a new car, even though it's 6 years old.Customer service
by Alicebraga on 09/22/2015Great customer sevice! I was very well looked after by Don Dolor, great service.Great Service and Buying Experience
by ana_glm on 09/07/2015I bought a new Golf. I was helped by the fleet manager, Kyle M.. He was really helpful. He was very informative and patient with my many questions. It was an overall pleasant experience.Great Customer Service!
by sunnysb on 08/26/2015We were looking for a Jetta TDI SportWagen. We saw one on Cars.com so we called Volkswagen of Downtown LA. Bobby is who we spoke to and he was extremely helpful and friendly from the first phone call. There were no pictures online so… within 10 minutes Bobby was able to text pictures of the car to us with additional details. After seeing the pictures we wanted to make sure we got in there to take a look at the car. The only day we ended up having free to make it to DTLA was Bobby's day off but he was more than accommodating and made sure his associate Raul was available to help us out. He was just as helpful and friendly. The entire process of buying the car was made very easy by Bobby and Raul. The negotiation process was easy and very open and we were extremely happy with our purchase. We did buy a certified pre-owned Jetta and during the negotiations and VW of Downtown LA acknowledged some dings and issues that needed to be fixed. They had us bring the car back and have taken care of all of these issues and even gave us a loaner vehicle which made this process even more seamless. Thank you Bobby and team for all of your time and help with this purchase!2015 VW Tiguan S
by miak2 on 08/24/2015The sales person who helped us was Mr. Ferdinand "Don' Dolor. I was really happy that he was the one who took care of us in getting our car lease. Don was very helpful. He was very easy to talked to. He explained everything we need to… know about the car. I would definitely recommend their shop and tell my friends and family to look for Don. Thanks Don!
About our dealership
What sets us apart
VW of Downtown Los Angeles has been servicing and selling VW's in Downtown Los Angeles since 1959.
VW of Downtown LA is currently the best rated VW dealership in Los Angeles on Yelp.
VW of Downtown Los Angeles has won the Edmunds 5 star award for customer service every year since Edmunds began the award.
VW of Downtown LA has a Price Match Promise (details on web site)
Amenities
- Instant Financing
- Complimentary Coffee
- Cable Television
- Express Service
- Customer Lounge Area
Languages Spoken (6)
- English
- French
- Tagalog
- Vietnamese