Volkswagen of Downtown LA
Customer Reviews of Volkswagen of Downtown LA
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175 reviews
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Fantastic car purchase experience
by Song_Zhang325 on 04/08/2013updated 04/26/2025I have seen lots of dealers and there are always painful negotiations and sometimes the dealers aren't so nice. Two months have passed I still can't make a decision to buy. It's over only Shawn S. from the Downtown LA Motors comes to me,… who I think is the right guy to buy a car from. I would like to advice all my friends who would like to buy a vehicle to give him a call. The most important part is that he is really a kind guy. He helped me a lot and answered all my questions. Besides, he offered me the most favorable price I have ever found, about at least $ 1000 than any other dealers. Five stars rate! Absolutely! The car I bought is 2013 VW Passat, black exterior and interior. Both the purchase and the driving experience are fantastic. I just finished the vehicle check today in Downtown LA motors and saw Shawn again, hello my friend, thank you for your help! :)test drive
by dairyman316 on 10/23/2012updated 04/26/2025Scheduled a test drive with jack and drove away with a new golf tdi, there was no sales pressure and we had the best service ever Christian Renteria downtown LA volkswagenGreat service
by Rcardona on 05/26/2013updated 04/26/2025Don D. simply the best! After negotiating and meeting with other dealer representatives, I saw Don D.'s professionalism by putting him self in out shoes... Great service and outstanding dedication to his work. No stress and pressure to buy… the car. Definitely recommending him to friends and family for future purchases. Thank you Don! :)Go to Don D. at VW of DTLA!
by dalopez85 on 06/11/2014updated 04/26/2025Don D. at VW DTLA was a pleasure! After going to a number of local dealerships, working with Don was a truly wonderful experience. Don was very knowledgeable, prepared, honest and informative. To the entire VW DTLA staff: Thank you so much… for making my lease experience an easy one. I look forward to proudly driving my new 2014 Jetta.Lease Exchange
by maryrachel13 on 08/26/2013updated 04/26/2025My Dealer Don D. was fantastic! I was able to trade my car and get all the paperwork done in one simple afternoon. I love my new car and lease!Third luck's a charm!
by lazycrazyguy on 04/01/2014updated 04/26/2025Don D. is the man, you want to make a great deal happen? Go see Don no kidding I'm now on my third purchase in only a few years. I've had a serious of unfortunate events but Don has been there every step of the way to ensure he makes my… life easier every step of the way. I am very busy so it makes it very difficult to find time to schedule anything. I'm very glad I had a small window of time and Don actually did most of the transaction over the phone. He had my vehicle and paperwork ready. I walked in signed papers submitted insurance, DL info etc. While that went on he ran through all the new features of the 2014 GLI Autobahn with Nav. I didn't realize there were new features added since the 2013 GLI Autobahn. He was very knowledgeable about everything. Don knew that I was pressed for time! He made this process as speedy as possible without missing a beat. His ability to make your request happen is amazing. He honestly under promises and over delivers. I just refuse to go to anyone else after testing several new waters at different dealerships. He just knows how to make you feel at ease and isn't pushy at all. He is there to serve your needs and wants. I couldn't be happier with my purchase and thanks for making it so easy Don!Experience in the Dealership
by carla40 on 08/28/2013updated 04/26/2025I had a great experience in this dealership. Don D. was excellent. Very courteous and well mannered. Sale went well and i bought a great car. Thanks to Don, I'm driving an excellent vehicle.Great dealership
by creat1 on 12/28/2011updated 04/26/2025It was a very pleasant purchase with the help of Gary Schwartz. He was straight to the point with no time wasted.quick and easy leasing experience!!
by sergonzalz on 11/17/2011updated 04/26/2025This was one of the BEST car purchasing experiences that I have ever had. Don Dolores is a a straight shooter, BS aside!! He will tell you how it is right from the get go & he wont waste your time. My girlfriend and I were considering a… 2012 VW Jetta and shopped around at various other VW dealers until a friend told me about Downtown LA VW. I'm so glad I decided to call Downtown VW and finally stopped wasting my time at other dealerships. Don Dolores is a young and energetic salesman with a different mentality and approach to selling cars. I contacted him late in the evening around 8pm on a Monday, & (within 24 hours) by Tuesday evening I was driving off the parking lot with my new car. I decided to lease, but all options were clearly explained by Don who was not pushy and did not make us feel uncomfortable at any time. I will definitely continue to give any future business to Downtown VW and deal exclusively with Don Dolores for any of my future car purchases. Finally, they know how to treat customers the right way by building positive relationships with their customers.Don D....the Best!
by TiguanSurfer on 09/07/2013updated 04/26/2025Its our first time to buy a new car, and Don D helped us to find the perfect car. The whole experience is awesome. Me and my wife were so happy! I will go back her and buy another one in the future!The only dealership I'll deal with
by aely on 04/29/2012updated 04/26/2025I had been looking at cars on both the East and West Coasts and encountered plenty of truly awful salespeople along the way. I am a single woman buying a car on her own and so this process was daunting for me. After one particularly… terrible experience in CT, I even gave up for a few weeks. Through a referral, I contacted Don Dolor at Volkswagen of Downtown LA. He was the exact opposite - incredibly helpful, friendly and respectful of my time. Everything about my car purchase was designed to make my life easier and I greatly appreciated feeling like I was being taken care of instead of feeling manipulated and taken advantage of. Don took the time to explain all of the features of my new car and was incredibly responsive to my inquires. It really was a pleasure to do business with him. I HIGHLY recommend Don and Volkswagen of Downtown LA.Great and easy
by mozoman on 08/31/2011updated 04/26/2025The best ever car shopping experience!Don Dolor does it again :)
by elsae on 04/03/2012updated 04/26/2025When I purchased my vehicle in December 2011, I did not notice a dent on the right rear door handle. I contacted my Fleet Mgr, Don Dolor about the minor dent. We finally were able to set a date for the repair. I brought my Passat in Friday… and it was ready Saturday. Don called me Saturday "car is ready". I have pleased with Don's service since the day the vehicle was purchased. He has gone far and beyond to meet my needs and always answers my questions. I am very happy that the dent has been repaired and it was done quickly. Thank you Don for the best service in town !!!Awesome deal!!
by edcel on 03/14/2012updated 04/26/2025It was great time dealing with VW LA Downtown & Don dolor is very informative and maintains customer satisfaction which i will personally recommend to my friends and family.Thanks for the excellent service.Best VW Dealer in So Cal
by prabsri on 11/14/2011updated 04/26/2025A great car-buying experience. Gary Schwartz gave us the best price by far and went above and beyond. We were there past closing time on a Sunday and he stayed with us to explain the features of our new car. I had been to a couple other… VW dealers in the area, but VW of LA Downtown was without a doubt the best and easiest to work with.Always deal with Don!
by vixen12 on 05/22/2012updated 04/26/2025This wasn't my first time meeting Don as my family previously bought a car with him. I bought a Tiguan through him and am very pleased he was the one who dealt with us. He is very courteous and polite and deals with honesty. He will work… with you proficiently and won't waste time with offers that are low-ball. I would definitely go see him again when my lease ends. Do yourself a favor and save yourself some hassle. Go see Don Dolor!Shawn S. is your guy!
by ashique79 on 04/26/2013updated 04/26/2025I'm always looking for the best deal in town. And when it came down to my GTI I was persistent to make sure I had the best deal in town. After going back and forth and haggling with all the other dealers to knock their prices down...I came… to realize that DTLA's numbers were more realistic and the most competitive! Hands down best customer service I've had in dealing with all the VW dealerships in the LA/OC area. Extremely knowledgeable on their product and they absolutely know what it takes to get you business. I am a 100% sure I would not have gotten a better deal anywhere else. I am ecstatic about my GTI and I can't wait to see heads turn when I drive on by :) Shawn...you are just AWESOME! A man of his word...you can never go wrong with him!Great service
by inecollins on 01/02/2014updated 04/26/2025Don D. was very patient and responsive. He talked to me back and forth everyday for over a week via e-mail, phone, and text before I ever even came into the dealership. He wasn't pushy or trying to sell me anything I didn't want. He was… very supportive of my goals and was as flexible as possible.Don Dolor is the man. Honest,straightforward,thorough.
by sprest on 05/04/2012updated 04/26/2025Of the four dealers that responded to my request for numbers on a Tiguan lease only Don from Downtown LA got back to me with the ALL of the answers requested. So refreshing to not have to enter into all the gamesmanship. (this is coming… from someone in the leasing business) Only caveat is that the process (i.e. paperwork and car prep) took some time on a Saturday afternoon. Bottom line....Don Dolor was fantastic!BEST CAR DEAL EVER!!!!!!!!
by michelleloera on 04/08/2013updated 04/26/2025DON D. is the business man! Don really gave me all that VW had to offer and with a smile. No pressure added made my car buying experince a friendly environment. I DEFINITELY recommend shopping with VW of Downtown LA (specifically asking for… DON D.). Real honest, down-to-earth, and extremely resourceful - I was able to start & complete my car purchase with Sales & Leasing Consultant Don D. :) Overall, this process was awesome, quick, and . I was able to get my brand new dream car. Exceptional Customer Service, and Knowledgeable Consulants (aka Don D.) makes VW of DT LA the car buying experts! THANKS DON D.!!V.I.P. Service! Love this place!
by Pyrite_Studios on 04/20/2014updated 04/26/2025Don D., Dave the Internet Manager and Brandon C. were totally amazing to me. Totally standup guys, they made me feel like a V.I.P. and like I was family at the same time. I've never ever seen such amazing service at a car dealership in my… life. Brandon was so totally generous and hard working; he really made me feel comfortable when buying a car can be a pretty uncomfortable thing to do. Bottom line, if you want a smooth car buying experience, come here. Also, I purchased my car at a really great price; people can't believe how much I paid for it. Overall, I'm happy.
About our dealership
What sets us apart
VW of Downtown Los Angeles has been servicing and selling VW's in Downtown Los Angeles since 1959.
VW of Downtown LA is currently the best rated VW dealership in Los Angeles on Yelp.
VW of Downtown Los Angeles has won the Edmunds 5 star award for customer service every year since Edmunds began the award.
VW of Downtown LA has a Price Match Promise (details on web site)
Amenities
- Instant Financing
- Complimentary Coffee
- Cable Television
- Express Service
- Customer Lounge Area
Languages Spoken (6)
- English
- French
- Tagalog
- Vietnamese
I am very please with the sales team of Gary Schwartz and David Ericson. They provide a very clear understanding and service in explaining of the Golf TDI and most important gave me a real reasonable price for me to purchase this car. Highly re-command in calling them.
by sps004 on 02/09/2012