American Chevrolet
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Customer Reviews of American Chevrolet
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29 sales reviews
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Professional and accountable
by Taylor B on 04/28/2021My father had a negative experience at this dealership, which prompted me to initially give it 1 star and a negative review; however, since then the dealership personally called my father to express regret and apologize and so I have given… them an extra star for their willingness to be accountable and their personalized approach for making amends.[non-permissible content removed] and Unprofessional
by Taylor B on 04/28/2021[non-permissible content removed] and unprofessional. The internet sales representative that I corresponded with about selling my father‘s Mercedes communicated largely through grammatically incorrect, and broken sentences in her emails.… Although the KBB offer we had received was already significantly lower than the car‘s actual retail value given its milage and condition (KBB offers are notorious for this, so we were not surprised), we agreed to bring it in mainly because my father just got tired of looking at it in the drive way. Once the dealership realized that my father was African American, the tone and tenor of their communication completely changed and he articulated that they were inappropriate and made him uncomfortable. They refused to even come close to the KBB offer, and urged him to give the car away for practically free at about 1/20th of its retail value. The interaction was so undignified that my father actually just got up and walked out. My dad’s a very mild mannered and soft spoken guy that dislikes confrontation ( The “Go along to get along“ type), so for him to have that sort of reaction tells me it must have been pretty bad. I would recommend boycotting this specific location.Great customer service
by Clint on 12/24/2019I'd originally found this truck at another dealership. The sales staff there were undereducated and unenthusiastic about selling cars. Visited American Chevrolet and was impressed from the start. When I picked up my truck it was covered… in hard water spots from another dealership, American had it detailed to perfection. Definitely recommend!Cashier
by Annette on 11/30/2019American Chevrolet is an amazing dealership. Everyone is so nice and they welcome you in as family. Thanks for the great experienceMrs.
by Roseann on 11/20/2019Everyone was friendly and professional - great customer service!Best.
by Tamie on 09/05/2019Wonderful easy purchase experienceTreated like royalty
by Markiemark79 on 03/08/2018updated 03/16/2018The sales staff is truly top notch. My family was treated like we were part of the American CHEVROLET family. They rolled out the red carpet for us and went above and beyond to make this deal happen. Thank you American CHEVROLET!Ronnie was great!
by Hlycmt96 on 08/14/2017updated 09/07/2017We weren't even sure what we were looking for. Ronnie was patient and willing to show us whatever we wanted. I was really unhappy about trading in my Camaro, even crying at one point. Ronnie was patient and didn't pressure us at all.My Silverado
by NinaRoci on 08/03/2017Buying our first truck was made easy by Larry. He assisted us with knowledge and during extreme heat. Helping us find the perfect truck that fit into our payment budget. Thank you Larry for your assistance.Fantastic quick experience
by onechevyman4u on 06/02/2017updated 06/12/2017I told Eddie what i was looking for as far as a monthly payment and he was able to get it pretty close to that. That is what I was looking for. Quick and easy, no back and forth haggling. That's exactly what I was looking for. No pressure… at all.Purchase
by Azucena08 on 05/04/2017I highly recommend coming here. Eduardo was our sales person and he was very helpful and not pushy at all. Eduardo showed us their inventory that would meet our budget and answered all our questions.New Car Purchase
by Jaguilar9591 on 03/21/2017When my car required repairs totaling more than the car was worth, I went to American Chevrolet and in less than an hour purchased an awesome used car! The staff went over and above the call of duty to help me out quickly! There simply is… not another dealership anywhere that treats you so unbelievably well, with no pressure! Their motto is truly perfection! They ARE the family business that treats you like family!! I would never go anywhere else!Great sales team
by Bigmac1 on 02/13/2017Everyone was so friendly and helpful. Very professional and got me just what I needed.Easy buying process
by Rebelviking on 01/05/2017updated 01/13/2017Effortless process in buying our Colorado. John Pacheco was pleasant and easy to work with as he answered all our questions and was very knowledgeable about the vehicle. Best car buying experience ever!Everyone was very helpful
by Debbievp on 11/13/2016Everyone one was very helpful in my decision and once purchased helped cto show how everything worked and sent me me an email with helpful sites to go to if I needed any help. So far live my new tahoeIn and Out in under 30 minutes.
by SFernandes208 on 11/02/2016Found the car I wanted on the American Chevrolet lot. Notified my preferred salesperson, Butch Patello. He prepared all the paperwork in advance, including financing. Called me and had me come in to sign, I was off the lot with the new… car in less than 30 minutes. No pressure, no sales gimmicks an absolute first rate experience.Exceptional at every aspect
by trush5821 on 10/29/2016American Chevrolet got me just what I wanted again. Salesman Mark listened to us and was without any pressure. Great price and the financing process was super-smooth. One of the owners, Jim, thanked me for the business and inquired… about my overall experience. Solid team - thank you and keep up the great work. I will be back for my family's next car purchase for sure.Best car buying experience
by Silveradoart on 10/16/2016updated 10/28/2016I was referred to American Chevrolet through co-worker. Within minutes a salesman (mark) asked if he could help. I mentioned to him what model I was looking at and showed me a variety of options. After test driving 2 pickups I came to the… conclusion of which truck I wanted to purchase. Mark was very informative and helpful, not pushy at all. I have been to other dealerships and been pressured into Having all the financial stuff checked before I even test drove the vehicle. Mark didn't even ask for my drivers license. Purchased a 2016 silverado and it was definitely the easiest buying experience I've ever had.Exceptional service - seamless internet transaction
by Judy_Wink on 08/07/2016updated 08/23/2016Having searched for an new Impala for almost a year, i found one at American Chevrolet. I inquired as it we were not able to make it all the way down to Modesto. Sight unseen, I asked many questions and they were quick to supply me with all… my answers. We dealt by text and email and finalized our deal on the car and then they schedule the delivery of the car to my office in Calistoga. Chasity my sales person was great and Jeff who delivered the car took a lot of time to go through the car as i had not seen it!! It was truly a pleasure and I couldn't be happier!!Family friendly experience
by carburl on 07/28/2016Buying a car at American Chevrolet is a family experience. They treat you like a member of their family, and make the experience enjoyable. I received great service, and great value.Amazing
by rudybelmonte on 07/03/2016Mike Solario was great helping me aot with my purchase I will recomend this dealership to anyone
About our dealership
The above statement has been retracted, and I have formally requested for it to be removed. Please refer to the more recent review for an accurate reflection of our current sentiments toward the dealership. The owner of the dealership has clearly articulated that in each interaction they strive to ensure that every individual is treated with the same level of dignity and respect, regardless of race, background, religion, or national origin. He was deeply remorseful that my father’s experience was anything less. My father is convinced that the dealership is committed to ensuring that all visitors will be made to feel welcome in the future.
by Taylor B on 05/01/2021