BMW of Monrovia
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Customer Reviews of BMW of Monrovia
Review type:
Wonderful Team
by Desert Rat on 04/24/2025
I received the best price from this dealer for a certified pre owned. The staff was great to work with.
260 reviews
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Quick and efficient
by eurobikefan on 04/25/2016This was my second appointment at this location. I'm really glad I made the choice to buy a BMW. My service advisor- Matt Clark has been great to work with! He is very professional and courteous. He listened to me as I explained the… electrical issue I was having with my X3 and repairs were done correctly that same day. Overall dealer experience has been very good and I will come back.Returning Customer
by Teito71 on 04/15/2016I continue to return to Bmw of Monrovia.. Great customer service and outstanding sales experience with Joseph.Hassle free sales and service
by 2016bmwx1 on 04/04/2016updated 04/15/2016The team that assisted us in the lease of a 2016 X1 was exceptional. FinanceThey walked us thru the vehicle and educated us on its technology.service my vehicle!!!
by dgirl12 on 04/11/2016Not Happy with service on our cars!! always have to keep on going back for the same problem its as if they don't even take care of the problem when you take it in. We have two 3 series not happy with service on them.Thank you for leaving us your feedback. We sincerely apologize that you have not been pleased with the level of service you have received. We would appreciate the chance to speak with you further in the hopes of resolving your issues. Please contact Sean Ramezani (GM) at 626-358-4269. We look forward to hearing from you.
Excellent service
by Yessiprz on 04/08/2016I drooped off my car and did not have an idea of the repairs. I was taken care of by my advisor and my vehiclebis running great. Definetly efficent personel and great experience.Excellent Purchase and Delivery Experience
by Curmudgeon14 on 04/04/2016The purchase and delivery experience of a Certified Preowned 328i was as good as it gets in spite of the construction turmoil. Everyone at BMW of Monrovia worked hard to ensure that the process was trouble free. When I am ready to purchase… another BMW, BMW of Monrovia will be my first and most likely my last stop!Quick Service
by LaShawnC on 03/18/2016I always get anxious when it's time to service my car, I hate being stranded. BMW of Monrovia gave me an estimated completion time that I was comfortable with, I was able to sit down and relax and my vehicle was finished ahead of time and I… was able to move on with my day. I really appreciate the consistent great service that I receive there.Bmw 535i
by MyBmW535 on 02/03/2016Great service, Mathew has changed my mind about Monrovia BMW, he is excellent in service, I am very sastified with the services.Great service
by Stephanieg5 on 01/22/2016Ray was very helpful and made sure we got a good dealits all good!
by MINIMouse8797 on 01/14/2016updated 01/25/2016good job, all is as they said it should, a fantastic place to get your work done by professionalsfast polite service
by alexredfish on 01/21/2016Was given a timeframe and car was ready by that time everyone including my service manager were very niceExcellent service, but expensive.
by ECJBimmerMan on 01/19/2016Took in a 10 year old, but extremely low-mileage 2006 320i. All 4 door locks stopped working. The staff was extremely friendly, though understaffed, given the down pouring weather that day, and the facilities - they're remodeling. The… car was fixed when they said it would, and here it is, a couple of weeks, later, and the repairs seemed to have resolved the problem. The only complaint, is that it was expensive. That really shouldn't be a surprise, but it was. The 4 door locks apparently were wired in series, so when the front door lock goes out, it takes out the rear one with it. In my case, both sides went out at the same time. The costs involved were mostly for labor. As a dealership, their shop rate is much more expensive than an independent. I usually take my car to an independent. However, electronic door locks often have to be done at the dealership, because they have to be "programmed". I can't complain about the staff, nor how I was treated. Absolutely top notch. The cost? Just something you have to accept when going to a dealer of a high-end product.Great service
by gil1201 on 01/07/2016updated 01/15/2016I have had good service every time ivy been here. and why'll you wait the salesmen tell you about the new cars.so it makes time go fast.Great experience with buying, large inventory
by endeewae on 01/12/2016I had a wonderful experience purchasing my new BMW 3-series at BMW of Monrovia. I had a clear idea of what car I was looking for, so as soon as it was available, it was a smooth, efficient process from walking in and taking care of the… paperwork, to driving off with my new car. Everyone was friendly and answered my questions thoroughly, which was immensely helpful for me as a first-time buyer.2008 Mini Battery Replacement
by TechWizard on 01/11/2016I didn't realize the complexity of replacing the battery and syncing all the electronic systems. Great Job. Patrick, in particular, monitored it at every step.BMW Monrovia Service
by SQBimmer on 01/08/2016Great experience! Matt Clark is an amazing Service Advisor. After several disappointing experiences at Crevier BMW Service, I feel very fortunate to have found a great Service department and awesome service advisor at BMW Monrovia.Great Customer Service
by CarolOrtega on 12/14/2015updated 01/07/2016Tim Cheng my service representative at Monrovia BMW is truly wonderful. He delivers the highest degree of integrity and is honest with me about what needs to be done with the car. I trust him and I truly believe he always has my best… interest at heart, which is rare nowadays. Clone him and give him a promotion!!Thanks
by Jasmine8393 on 12/18/2015I'm thankful for your flexibility, courtesy, and great services. It's so easy to work with you.Excellent Service and Fast
by manalmeida on 12/18/2015Excellent experience, little time consumed. Bruce Harris got the car we wanted.M THE MOST POWERFUL LETTER IN THE ALPHABET
by STR8coasting on 12/11/2015Purchasing a BMW at BMW of Monrovia was the most optimum sales experience I have ever encountered. Every single time I went to the dealer I was greeted with a smile. When it was hot I was offered bottled water as I walked around the… dealership and looked and test drove vehicles. Joseph Mourad of BMW of Monrovia is a consummate professional. He guided me in my vehicle purchase which took me a while. (I'm Picky) This is my first my BMW purchased and thanks to Joseph and his team at BMW of Monrovia not my last.Dirty car, incomplete work, no loan car or rental car offered, overpriced
by jarlacey on 12/10/2015My water pump belt snapped, causing the radiator on my BMW 330i to overheat. I was given an estimate of $168 on Dec. 1 when AAA towed my vehicle to BMW of Monrovia, which quickly escalated to $660 to replace the belt and upper and lower… radiator hoses (i.e., very expensive!) Maxcare extended warranty approved replacing a pulley for $317 that caused the problem. One week later- without a loan car or rental car being procured- I was charged $593.85- shouldn't this have been $343, according to their quotes? They delivered the car extremely dirty due to their ongoing construction activity.
About our dealership
Amenities
- Complimentary Loaner Cars
- Complimentary Coffee
- Cable Television
- Express Service
- Customer Lounge Area
We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by Haley Bada on 04/24/2025