Chevrolet of Montebello
Customer Reviews of Chevrolet of Montebello
Review type:
Chevrolet Montebello
by Trax Value on 01/31/2025updated 02/06/2025The process with Chevrolet Montebello was fantastic! From the test drive, finance discussion, talking with the Manager, signing docs, setting up my Military discount to the onstar call- the process was a 5 star across the board.Horrible Dealership,
by Luis on 04/22/2024Horrible Dealership, I will not do business with them again.My advice to anyone that’s having trouble with this dealership is to take them to Small Caims here is the address 111 North Hill st Los Angeles CA 90012 it’s $50 to File a claimFast and easy
by Ramiro T on 08/18/2023Everything went smoothlyRamiro, we really appreciate your feedback! Please don't hesitate to reach out to us if there's anything more we can do!
Leasing scam
by Joe McCleskey on 05/23/2023Things were great at first with my experience at Chevrolet of Montebello, but one week after signing the lease on my new Bolt, the salesman called me to say he made a mistake in the lease paperwork and wanted me to come back in and sign a… new lease with a higher rate! This is a well-documented scam, and I am honestly very disappointed with what was otherwise a great customer experience. In short, I do not recommend using this dealership, as I do not believe they can be trusted to avoid pulling well-known scams like this one on their customers.Joe, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. When you have an opportunity, please reach out to us at (323) 515-1546 so we can try to restore your confidence in our business. Thank you again for taking the time to reach out to us, and we hope to hear from you soon.
Buyer B Ware
by BuyerBware on 04/14/2023I came in with a pre-approved loan from SchoolsFirst, and still the process took 5 hours. I was hungry, thirsty, and exhausted. I should NOT have been there for that long. I also realized I was sold insurances that come standard with the… vehicle I purchased. These extra alarms and insurances were really pushed and after sitting 5 hours in a dealership I just wanted it over. I would say that this practice is borderline illegal.Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (323) 515-1546 to discuss your concerns, as your satisfaction is of utmost importance to us.
This dealership went above and beyond making me happy even after I had left their lot. Initially was unhappy with some of the things that happened while I was signing the final paperwork. After voicing my displeasure, the dealership called me and fixed the situation. I could not be happier. My salesperson Ricardo was wonderful, and the manager Oscar was equally as kind.
Chevrolet Montebello service department
by Bison 21 on 02/14/2023I took my 2021 Chevy Colorado ZR2 Bison for service without an appointment and service department representative Chris J Lopez, took me right in, he was very professional answered all my questiand assure me of the timeline that it would… take to have it done and he was accurate!We're happy you found our staff to be so supportive during your experience here at Chevrolet of Montebello. We are always more than happy to assist you if anything else comes up. Take care!
Chevrolet Montebello
by Kinnsey on 09/30/2022I appreciated all the staff at this location! I was provided the patience and time to ensure my experience was rememberable, while compromising during the entire deal to ensure both parties agreed. This location and staff put in the time… while maintaining professionalism.Great day at Montebello Chevrolet!
by Darrin on 08/27/2019Great Shop! Very meticulous maintained. Everyone so friendly and helpful. I was in and out of there with my loaner car super fast. First time here and this is my new go to dealership. Only Place I’ll be going too.Darrin, thank you for taking the time to write this fantastic review! Our entire team works hard to demonstrate our commitment to customer care. We look forward to helping you again in the future. Take care! Best, Christina Campos - Customer Care Manager - ccampos@chevroletofmontebello.com
Truck first oil change
by Truck oil on 09/04/2018updated 09/11/2018Very nice personnelWe appreciate the kind words. We look forward to seeing you again in the future! Sincerely, Cristina Campos - Customer Care Manager - ccampos@chevroletofmontebello.com
Tahoe
by CraigDunbar on 04/15/2017updated 04/24/2017Dealing with the intenet sales team. After contacting Mike and let him know what I was looking for he found the Tahoe and for a good price too.Hello and thank you for the kind words! I couldn't be happier that you enjoyed your experience here at our dealership and that Mike was there to provide you with such exceptional service! Thank you again and congratulations on your Tahoe. All the best, Cristina Campos - Customer Care Manager - ccampos@chevroletofmontebello.com
Excellent service
by Gabriel83 on 04/12/2017updated 04/24/2017Fast, reliable, dependable..... Brought my car in for service, the team over at Montebello Chevy came through with out no mistake. Thank you!I appreciate your kind words about the entire service team. Thank you for continually choosing Chevrolet of Montebello for your vehicle needs. All the best, Cristina Campos - Customer Care Manager - ccampos@chevroletofmontebello.com
Excellent Service
by Walter1030 on 04/12/2017updated 04/24/2017Professionalism. Attention to detail and service reps have a lot of knowledge and definitely care about each concerns. I would definitely make the extra trip just to make sure I always have my truck worked on thereThank you for the feedback! Service is always our top priority, but the attention to detail is very important as well. Thanks for choosing Chevrolet of Montebello! All the best, Cristina Campos - Customer Care Manager - ccampos@chevroletofmontebello.com
Great service
by emagdaleno on 04/13/2017updated 04/24/2017Great customer service. Vehicle was returned on time as promised. Vehicle was repaired on warranty, no games. I plan on returning in the future.Thanks for this great review! I can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we always look forward to working with you again in the future! All the best, Cristina Campos - Customer Care Manager - ccampos@chevroletofmontebello.com
Servicing my car
by Heriberto3 on 04/14/2017updated 04/24/2017Free car rental with vehicle service was the biggest serprise to me since i wasnt aware that i had that perk. It was an awesome and pleasent surprise.We love hearing from our customers so thank you for taking the time write this glowing feedback. It's wonderful to hear that our staff at Chevrolet of Montebello was able to provide you with an awesome experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. All the best, Cristina Campos - Customer Care Manager - ccampos@chevroletofmontebello.com
Oil Change
by crhollywood on 04/12/2017I was able to dropped off my vehicle the night before and the vehicle was ready by 9:00am the next day. Quick service, great customer service!Thanks for your perfect review! Iâm glad to hear that our team was quick! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Warm regards, Cristina Campos - Customer Care Manager - ccampos@chevroletofmontebello.com
Satisfied 2017 Chevy Cruise Owner
by Annette7174 on 04/11/2017From my first contact until now the staff i have felt their care for client needs. I have already been telling of my experience to family and friends alike.Thank you for the feedback! One of our top priorities is exceptional customer care and we are proud that this was offered to you during your recent visit. Warm regards, Cristina Campos - Customer Care Manager - ccampos@chevroletofmontebello.com
Without an Appointment!
by JoseMV51 on 04/07/2017Service was performed in a timely manner. Service advisors Bora and David were great! And I didn't need an appointment.Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Warm regards, Cristina Campos - Customer Care Manager - ccampos@chevroletofmontebello.com
The best car shopping experience ever.
by Christina37 on 04/06/2017The friendly sales people and our sales man Sam the online sales manager he was the best and I have recommended him and your dealership to family and friends.Thank you for your feedback. We greatly appreciate the opportunity to work with you and earn your business. I will be sure to share your feedback with Sam and to the rest of the team. Please let us know if we can ever help you in the future. Warm regards, Cristina Campos - Customer Care Manager - ccampos@chevroletofmontebello.com
Great service!
by Dario20 on 12/05/2016My wife and I had one of the best expierences ever here Benjamin Juarez was amazing. He's a respectful, funny, caring person didn't pressure me at all or make me feel like I had to do something I didn't want to I highly recommend this… dealership to everybody. Great people and fun to work with! Go see Benjamin Juarez he's great!Worst service department ever
by Gloks7797 on 11/26/2016Recommended by a family member for excellent sale people. Sales dept very nice however deceptive when trying to sell used vehicles. Claimed top of the line 172 point inspection of our vehicle. After all paperwork signed got vehicle home and… noticed leaking oil. When husband checked underneath was caked with old mud. Took back to dealer was told they don't understand what happened. After stating that mechanic would be disciplined for signing off and not doing his job. They used the same mechanic the second time! Car still was still leaking oil and had to again take it back and complain a second time to the service manager. Upon leaving the dealership husband noticed other vehicles stick weed as used with oil puddles underneath them.Great dealer
by Vcap911 on 09/07/2016This is the 3rd car I have purchased at this dealer and I wouldn't go anywhere else. Ben Juarez is a great salesman and always takes care of me and gets what I want and gets me a great deal!
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!
by Paige Mason on 02/09/2025