Camino Real Chevrolet
Customer Reviews of Camino Real Chevrolet
Review type:
C8 Z06 Purchase
C8 Z06 Purchase
by C8Z06Rocks! on 03/05/2025Fantastic experience! Erica was super helpful and responsive. Very much appreciated!Thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
New Vehicle
by Marcel G on 10/04/2024Max is on top of his game. Always attentive to his customers. He makes every experience less stressful and a joy to purchase a car. We’ve been going through Max for a very long time. It’s always a pleasure.We're happy you found our staff to be so supportive during your experience here at Camino Real Chevrolet. We hope you have a great day!
Customer Service
by Roosevelt on 03/09/2020I like to thank Corrina Vargas in the service department. For her outstanding customer service she took completely care of me from the moment i called to take my truck in for service. She placed me in a rental and kept me up to date on what… was going on with my truck. Made my whole experience with Camino Real Chevrolet amazing from the sales department to the service department. I would definitely recommend everyone to buy a car here. Thank you again Corrina Vargas.Awesome Service!!
by Herman on 02/13/2020I would like to thank Christine Delmo and the crew there for an overall great experience! I scheduled an appt. yesterday with Christine Delmo and took my truck in for an oil change and tire rotation. I must say I was impressed by the… service provided by Mrs. Delmo. She greeted me with a smile and was very attentive to my service needs. I loved how she built her rapport with me and how she made me feel at ease with my overall visit. She was detail oriented and asked me if I had any concerns before leaving my truck. Same goes to when I picked up my vehicle. She went over thoroughly on what was done to my truck and also addressed some things that needed attention. As a previous Service Manager for Pep Boys I have to say that she made a great impression from the moment I shook hand to the moment she handed me back my keys! Kudos to Christine and the crew there in the service Dept.! This was my 1st time here and will now be the only place I take my truck for service. Even though Puente Hills Chevrolet is where I bought my truck and is closer to home I'd rather drive a little further just to get that "WOW" factor service! -Thanks again Team! I'll be giving you guys a 5 Star Google review as soon as I get home!BAD SERVICE!!
by Alyssa on 11/02/2019updated 11/07/2019I took my Chevy 2015 for an “ diagnosed” and they took 1 week just to tell me it was an electrical problem. They didn’t want to give me information about the part # because there not allow to give out the part #. Also I went to another… dealer and I took the receipt they gave me but they didn’t understand it because it didn’t make sense so they couldn’t help me!!!Thank you for sharing your thoughts and feedback with us, Alyssa. We strive to provide the gold standard of service for all of our customers. We’d very much like to learn more about your experience and work toward a solution with you. Please reach out to us directly at your earliest convenience. Best, Herica Vidales: Customer Care Specialist hvidales@caminorealchevrolet.com; (323) 843-4078) 843-4078
Camino Real Chevrolet, Monterey Park CA
by Tamara John on 07/08/2019They take care of their customers. Corrina in service bent over backwards to help me! Louie in sales called me back on his vacation to make sure my issue was taken care of! and Lane made sure all was taken care of! Thank you!We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Best, Herica Vidales: Customer Care Specialist hvidales@caminorealchevrolet.com; (323) 843-4078
I keep going back!
by TonyV on 07/02/2019I’ve purchased numerous vehicles from Camino Real Chevrolet and wouldn’t think about taking my vehicles anywhere else for Service. I took my wife’s Equinox in on a Wednesday and took my Colorado in for scheduled Service the next week on… Thursday. They treat everyone like a VIP!Tony, we appreciate your kind words about our service team. Thank you for choosing Camino Real Chevrolet for your vehicle needs. Best, Herica Vidales: Customer Care Specialist hvidales@caminorealchevrolet.com; (323) 843-4078
Griselda Camacho sucks
by Alex on 04/27/2019The AC of my car isn't working for a while. As it's still under warranty, I went to closest dealership from my house. Service advisor didn't welcome me and greet me . Rather she kicked me out to get service from somewhere else . Who the… hell hire unprofessional employees who has no smile and no common sense?Mrs
by Trinnysanche on 12/05/2018updated 12/14/2018It was very helpful and the wait was nothing thanks to the people there they are very nice and they helped you outMs Luna
by Ms Tina Luna on 11/27/2018My overall experience was good.Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Best, Herica Vidales: Customer Care Specialist hvidales@caminorealchevrolet.com; (323) 843-4078
Don't leave a bitter taste, leave a good impression.
by Andres on 10/25/2018I called in a day before to schedule a routine maintenance service for the Chevy Bolt EV that I'm driving. I was told that I'd be meeting with Trinidad or Trini at 8:30AM. Upon arriving, there were no other vehicles waiting in queue for… service so I thought I'd be greeted right away. I waited a minute and nothing. So I got out of the car, wasn't sure which of the 2 offices to walk through since it was my first time here. As I tried to make my way to the closest door, I was greeted by one of the service staff. I don't recall her name and she didn't introduce herself but she was very kind in assisting me. She asked if I was walking in or if I've made an appointment and I said yeah, I have an appointment for 8:30AM. She then asked whom the appointment was with and I hesitated as I tried to remember, finally remembering it was Trini and directed me to his desk. Upon walking up he said, "Hi, I'll be right with you", dashes out the office and I waited for 5 minutes. Comes back and says sorry about that, it's been back to back this morning. I laughed and said that's okay as I am a very patient person and understanding person. I was only in for a tire rotation and cabin air filter as the car is still under warranty and it was going to be due on the maintenance schedule in a couple hundred miles. He told me the service would take about 2 hours, took my cell phone number down and he said they'd let me know when it was going to be ready. I told him "yeah sounds good, I'll be hanging out here"(their location). He replied "okay" in a way as if he didn't care so I brushed it off and didn't think too much of it. Right away I made my way to waiting area indoors, made myself a complimentary coffee and headed to the sales lot to browse as I'm a car enthusiast. I was stopped by 2 sales reps as I went out and they greeted me and asked if I'd been helped and I told them that I had been and I was only browsing as I waited for my car's service. I finished browsing and made my way to the waiting area inside where I could read automotive magazines and watch some news broadcasts as I waited for the completion of service. Almost 2 hours later Trini steps up behind me and says your car is ready. I hesitated because I wasn't sure whom was talking and who he was talking to. I turned around and it was Trini and he was talking to me. I said oh sweet. He says I called you several times and Ieft you a voicemail in a passive aggressive manner. In shock that I missed his call and his voicemail I checked for my phone and thought gosh how could I be so slow and not realize someone had called me. I checked my phone to find not one missed call or any new voicemails for that matter so I said, "are you sure? I don't have any missed calls." He said, "yeah, I called you and it just kept ringing and ringing and I left you a voicemail." He was mad about it and I said look I don't have any missed calls or voicemails, I said, "what number did you dial? " He said "the one you gave me but you didn't sound too sure about it when you gave it to me." He gets to his desk and reads me back my number and I said, "yeah that's my number" and he says, "hmm must have dialed the wrong number I guess", and right away before I could say anything he says, "out the door to your left" in a dismissive manner. I wasn't sure what I did to be treated in this nasty manner and I felt unappreciated so I just wanted to leave the establishment. Upon receiving the keys I noticed they hadn't even washed the car. Aren't washes supposed to be complimentary? The car is still under warranty. I waited almost 2 hours for a tire rotation, air cabin filter and no wash? What was the issue here? I don't think I'll be returning here for service or any business for that matter. From the start it was very poor. How about hello, Good morning my name is so and so, how are you doing today? Then you greet the patron by there name since you wrote it down. Make a connection, build relationships for the future. Find out if the patron is a first timer. Make them feel welcomed. Make them say, "WOW." The service here is great and so are the people behind the counter, I'd buy a car here, I'd come back to get service here.." You work in the service industry. I'm not asking for The 4 Seasons customer service here but its the little things that matter to us patrons the most. Leave an impression on the guest.I'm sorry to hear about your recent visit at our dealership. Our customers are our top priority, and we do apologize that your vehicle's service needs were not met. Please contact me at your earliest convenience as Iâ'd like to further understand what happened and address these concerns. I look forward to hearing from you. Best, Herica Vidales: Customer Care Specialist hvidales@caminorealchevrolet.com; (323) 843-4078
This dealership is going to steal and use your personal information
by Littleone on 03/04/2018The dealership ran my credit history check 3 months after Ive got the car from them. They were not authorized by me to do so. After contacting credit bureau I was told that to remove those reports (about 8 new reports in total, when I was… having a car for a few months already) I have to request the lender who did inquiries to send a letters of deletion to the credit bureau. Ive contacted the dealership with this question and they told me that it was ran by mistake and they will send all the necessary letters to the credit bureau and will keep me on touch. That was back in October, 2017. I was trying to contact the dealership managers again but they never respond. After few unsuccessful attempts to resolve the problem with dealership Ive filed a claim with Better Business Bureau. This organization tried to contact the dealership regarding my claim. And again that was no answer from dealership. As of now, March, 2018, situation is still not resolved. So this dishonest dealership just stole my personal information and used when and how they want, without my permission.This review has been received and acknowledged. Best, Herica Vidales: Customer Care Specialist hvidales@caminorealchevrolet.com; (323) 843-4078
Unprofessional
by 641345 on 02/06/2018I’m first time buyer . This place made me not want to ever buy a car again. One of the worst customer experience I had ever had. First time purchasing a vehicle can be intimidating and these guys sure made it like that. I dealt with Marci… and Jessie . Met with Jessie in person felt like he was force to be there pretty much was like whatever didn’t care . After that I pretty much wanted to run out of there . Sales manager Marci calls me upset and yelling at me saying why I met with Jessie . I was confused and thrown off as why she was yelling at me .Telling me it’s my fault why I didn’t get a good deal . She was unprofessional and rude . That’s the last time I’ll ever step a foot in this dealership again!I am sorry to hear about your experience. I assure you we are committed to promptly resolving this issue. Please don't hesitate to contact us with any questions you may have. Best, Herica Vidales: Customer Care Specialist hvidales@caminorealchevrolet.com; (323) 843-4078
Excellent Service
by Oliver_C on 10/24/2017Brought in my 2017 camaro zl1 today regarding the 10 speed trans recall. Service Advisor Corrina Vargas was very professional and nice. She was not only able to get the service done in a timely manner but also helped me get the rear bumper… aligned which was discovered a defect after the vehicle delivery. I sincerely want to thank her for saving me a trip to Torrance where I purchased the vehicle from. I also want to mention Carlos at the parts department for helping me find a replacement screw for the air deflector missing screw. All the people that I encounter at Camino Real Chevy during my visit are friendly. It's a refreshing experience compare to the experience that I had on other dealership. Keep it up Camino Real Team.Thank you for this amazing review. We are glad to hear that Corrina, Carlos, and the rest of our team were able to provide to exceptional service. We hope to work with you again in the future. Best, Herica Vidales: Customer Care Specialist hvidales@caminorealchevrolet.com; (323) 843-4078
Leasing a car
by CAR_Buyer on 11/24/2016Best dealership, best saleswoman Marci Adishian really took care of me. Ask for her if you are looking for a car.Thank you for writing such a great review about your experience at our dealership. We appreciate the feedback and are pleased that your vehicle purchase experience with Marci was so positive. We always do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Sincerely, Robb Hernandez; robb@caminorealchevrolet.com; (323) 843-2011
Sub-par service, no communication and lied to customer
by SuPerWus on 10/29/2016Have my car in their shop twice for the same problem (pop noise in rear spoiler area), First time did a mickey mouse job, they removed the spoiler and throw away two bolts and two clips!!, and loosen the screws on the spoiler as well. Pop… noise is gone but instead the rattle noise come because they've loosen and throw away some bolts and clips to keep the spoiler secure! It still took them a whole week!. After complaining to them I've drop off my car to them the second time on a Tuesday AM. they called me on Friday and said they haven't even touch it because their technician is very busy! and he is not working on Saturday!. I've asked if they're going to work on it on next Monday or Tuesday, they said they don't know. I called Wednesday and have not got any reply and call Thrusday again to no avail either. I eventually call the Service Manager, he said will call me back, instead I have a service advisor called at the end of day and said it's ready. Claimed they put a new weather strip and replaced all the bolts and clips. I drove to work and once I get up to the freeway (200 feet away from the dealership). I could hear the rattle still there. and the pop noise is back again and just not as loud as before. I'm tired of leaving my car in their lot to collect dust and go home and start to fix the problem myself where I've learn from the other customer on the forum with the same problem. There I've found they've lied to me! The missing bolts and clips were never replaced!! the weather strip is really a strip no longer then 5 feet and is like 3/8" square thin, run around the spoiler randomly and not even around all the contact points between the hatch and the spoiler!. I did broke 3 out of the remaining 4 clips that were there during the time that I've removed the spoiler, but I'm still glad that I did so I know Camino Real lied to their customer! I've video the whole process, before I do anything and during I worked on it, the after I fixed the problem! You'll see it once I finished editing the video and post it on youtube and facebook! Although your sales team is not bad, but your service team would bring your business down!! I would come and asked to cancelled my extended warranty and request refund once I finished letting everyone knows of your poor services and scheduling! 10 DAYS to put a piece of weather strip in the spoiler?? You tell me how many stars you've deserve?Your comments are very concerning to us and I want to ensure you that this is not how we normally run our business. We take your concerns very seriously and would very much like to speak with you if you would be willing to do so. Please contact us at your convenience. Robb Hernandez; robb@caminorealchevrolet.com; (323) 843-2011
Completely Satisfied With Our New purchase
by JoannaG3 on 06/16/2016Very pleasant experience working with Jonathan Ceron from Internet Sales. After having several negative experiences at other Chevy dealerships, it was refreshing to have a hassle-free interaction and that made us feel comfortable with our… decision to make a purchase right away. We appreciated that we didn't feel pressured or taken advantage of and we also appreciated Jon being honest with us and helping us stay within our budget and making sure we were completely satisfied. We will definitely come back for future purchases and will recommend friends and family. Out of all the vehicle's we have purchased in the past, this was the best experience we've had.Joanna, we're happy to hear of your great experience and your positive review means a lot to us. Congratulations on your purchase! We appreciate your feedback and are happy to hear that Jonathan was able to meet your needs. At Camino Real Chevrolet, we always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible for all of our customers. Thank you for your recommendation as well. We look forward to assisting you with your future sales and service needs. Best, Robb Hernandez; robb@caminorealchevrolet.com; (323) 843-2011
Choose Your Service Technician/Service Writer Carefully
by tward1944 on 03/29/2016When making an appointment for service for your vehicle, ask for your service writer of choice, do not settle for the default. Service writer Chris Lopez at Camino Real Chevy in Monterrey Park bent over backwards to address our car… troubles including arranging loaners when he wasn't able to repair and return our car in a timely manner. He went a long way to repair the damage from our previous experience with service writer Trinidad Sanchez. My experience with Trinidad was so bad I reported the dealership to the Bureau of Automotive Repair for up-selling unneeded repairs. When the service was completed and the car returned I checked on the work Trinidad Sanchez recommended and sold me. There were cobwebs connecting the parts the mechanic would have had to remove to "de-coke the induction system". When I confronted Trini he was so bad I had to confront the Service department manager, who apologized and refunded my money. My advice, pick your service writer carefully, ask for referrals from satisfied customers. We are very happy with our 2014 Chevy Volt and will purchase our next one from Sarah Mac as well.Thank you for taking the time to write this review. Our highest priority is satisfying our guests and we are delighted to know that Chris went out of his way to make sure your concern was addressed properly. We do apologize for the previous difficulties you experienced but we're glad to hear that things have been smoothed over. We look forward to working with you again and if there are other things you need assistance with, please do not hesitate to contact us again. Robb Hernandez; robb@caminorealchevrolet.com; (323) 843-2011
Camino Real Chevrolet review
by Mariagomez on 02/10/2016updated 02/25/2016The sales person was very informative and honest. This is the second vehicle we purchase at this dealership, as well from the same sales person. Will definitely recommend to friends and family.Thank you for leaving us this review! We are very happy to hear that we could help get you set up with the perfect new car for you. If there is anything more we can do for you please feel free to come back and see Camino Real Chevrolet any time! Take care. Robb Hernandez Sales Manager
Return time and appointments are not kept
by Mariavelasqiez on 11/10/2015updated 11/24/2015I have taken my traverse in serveral times for air coming back after the car is turned off your mechanics cant seem to find a problem even though i have brought in a recording Every time i have taken my car in to get checked i am left… without a car not goodI am sorry to hear you did not have a pleasant experience with us. It would mean a lot to our dealership if you gave me an opportunity to do my best in making things better. I would greatly appreciate if you can contact me to help me understand the situation. Best Regards, Robb Hernandez Sales Manager
Very satisfied
by Tatik on 05/31/2015Marci is a great sale manager. It was just pleasure deal with her. Very nice personality, very responsible. We are so happy with our experience at Camino Real Chevrolet. Highly recommend .Thank you for this excellent review! We are so happy to hear that we could make you feel like a part of the Camino Real Chevrolet family with your recent purchase. We hope you are enjoying your new car. If there is anything else that we can do for you, please feel free to contact us or stop in any time. We hope to see you again soon! Robb Hernandez Sales Manager
Thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
by Sid Park on 03/06/2025