Customer Reviews of BMW of Mountain View
Review type:
Dean sales consultant
So easy, so professional and so refreshing!
by Hopski24 on 04/16/2025I had my annual service on my BMW this week and can only say that it was outstanding. Everything was handled as planned / promised. Setting a date and time for the service was easily handled online and the email and text reminders were… useful and not annoying. Once on premise every single person that were involved in one way or another with me were professional and attentive. No surprises, no long waits and just really great and friendly people. THANK YOU BMW MOUNTAIN VIEW!!!Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Good Service
by DaveVan on 01/31/2025Service was well done. Wayne found an issue with a tire that I was not aware of. Glad he did!Hello Davevan, we're happy you found our staff to be so supportive during your experience here at BMW of Mountain View. Don't hesitate to call us if you ever need anything. Be safe on the road!
Great service
by Sy082524 on 09/08/2024updated 09/19/2024Kevin is very knowledgeable and helpful. He reviewed my service history and help me to pick service that my car need. Great service.Hi, we're happy you found our staff to be so supportive during your experience here at BMW of Mountain View. Please let us know if there is anything else we can do for you; we are more than happy to help!
Horrible service management
by Oscar99j on 09/08/2024The employee Kyle at this location was not helpful regarding the process of service and pickup estimation and now have a check engine light turned on after my service was complete by servicing through this dealer and employee, will be… taking to a different mechanic to service issue indicated after bringing my vehicle to this location.Hi, we appreciate you taking the time to respond. The staff at BMW of Mountain View take our reviews very seriously. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (650) 200-0149 to discuss what we can do to help.
Oil change was good
by Yasemin han on 08/18/2024updated 08/26/2024I purchased an oil change plan and got a message on my car saying the car was low on oil. I was able to get a same day appointment and wasn’t pressured to do anything beyond the oil.Hello Yasemin, we appreciate you taking the time to leave us this feedback. Don't hesitate to call us if you ever need anything. Be safe on the road!
Dean sales consultant
by Cynthia on 08/03/2024updated 08/14/2024He was very knowledgeable and attentive to my needs. He was patient with the small child we had. Wonderful experience.Hi Cynthia, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
BMW at Mountain View
by GeorgeR on 08/13/2024The BMW service team consistently delivers excellent care for my vehicle. Their proactive approach and attention to detail ensure my car always receives top-notch maintenance. I appreciate their reliable and high-quality service.Hi, thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Waited too long
by msanie65 on 08/09/2024I went to BMW of Mountain View to have them look at my trunk which was not opening all the way (stuck halfway). I got there 10 minutes early -- they told me I was early and I needed a few minutes for my service person to tend to me -- no… problem. Then, he was 30-35 minutes late, despite me checking in with with the reception staff 4-5 times along the way. Then he didn't really understand I was there for my trunk. He did a full service sales job on me (which is not due for another 4 months). At the end, he understood and asked me to leave the car for 2 days to have them investigate the problem. I didn't. I left. I have always been extremely happy with BMW of Mountain View (we have and have had multiple BMWs for many years). I have 3-4 dealerships in our area. I had never considered taking it to another one. I'm thinking about it -- for my trunk problem.Hi, thanks for leaving us this response. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (650) 200-0149 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
The dealer responded to my comment, leaving a phone number to call the general manager. I called the number and it's the main switchboard with no way to reach the general manager. Nice touch to respond to the comment, and I would assume with good intentions, but nothing actionable or helpful.
Good service
by Murphy 1 on 08/01/2024The service is good and efficientHi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Mountain View, Ca. BMW
by JRandolph on 07/16/2024Great Experience. Bahman Farzan is a real professional and my second lease with him. My wife has leased at least 4 cars with him. Also shout out to Nick Kamali ( CFS mgr) good guy and did great job on explaining all documentation.Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Branden was great...as always!
by ianlevine13 on 06/25/2024The service department and specifically Branden were very helpful, attentive and nice...as always!Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
Best customer service
by SouhadC on 05/27/2024Mark went above and beyond with facilitating the purchasing experience, answering all questions and accommodating my needs. Nick completed the paperwork efficiently and explained every step in a clear manner. He provided good offers for… extended warranty.Hello, it means so much to us that you chose our dealership! Don't hesitate to call us if you ever need anything. Be safe on the road!
Great Experience
by senasuzanne on 05/23/2024Everyone so friendly and nice. Not pushy or trying to upsell me.Hello, it means so much to us that you chose our dealership! Feel free to stop by if you ever need any more help.
Rodent Damage to Engine Harness
by Tom Barr on 04/23/2024Rodents had chewed thru the engine harness causing some of the engine sensors to not work. This was an expensive repair ($3500). The service advisor made me aware that my automobile comprehensive insurance might cover the bulk of this… repair less my deductible. It does and he worked with the claims adjuster to facilitate the repair and payment. While the initial diagnosis was challenging I was very satisfied with the final outcome.We are pleased to hear you had such a positive experience with us, Tom! Feel free to stop by if you ever need any more help.
Leo and Shahram were great to work with!
by Shawn R on 04/18/2024I recently bought an X3 and my experience in working with Leonid Gortovnik and Shahram Fakhraie across the end-to-end deal process was superb. Leo attentively listened and productively executed on each step of the sales process (he was also… sincerely patient when I kept missing the correct exits on our test drive! hah!). Shahram was articulate in explaining financing options and made it comfortable to make the right extended warranty decisions. There was also a sharp guy from the merchandise desk who was diligent with my requests to check for different sizes. Overall, I felt I was taken care of with professionalism, patience/efficiency wherever each was needed, and a sincere desire to get the deal done in a way that left me happy. Keep up the great work fellas!Hello Shawn, we're happy to hear you had such a positive experience with our team! If you ever need help, just give us a call. Happy motoring!
Fantastic experience
by justin.c on 04/09/2024Everyone I interacted with at the dealership was kind, professional, and kept my best interests at heart. Our salesperson, Michael, made no attempt to push us into making a purchase. Instead, he simply answered the questions we had and… allowed us to decide on our own terms. Sean, who helped us with financing, was very clear about explaining what we were signing and what each package option entailed.Hi Justin, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Excellent
by 1mspham on 04/05/2024The lease on my car was due and I was on the market for a new lease. I've leased multiple BMW's (3-series) in the past. I submitted an inquiry via BMW website and received a response from Edwin with BMW of Mt. View almost immediately. Edwin… was prompt, polite and always professional throughout the entire process. I was communicating with a few other BMW dealerships but ultimately went with Edwin because he provided the best offer. I've leased all my cars and must say my experience with Edwin and his colleagues at BMW of Mt. View was extremely pleasant. There wasn't any hard selling and I didn't experience any condescending behavior from anyone I encountered throughout the entire sales process. The finance director was actually a funny and cool guy! The most important part of the entire process was that I felt that they valued my business (it was extremely busy that day), and my time! I will absolutely refer my family and friends to Edwin and the BMW of Mt. View dealership and do see myself as a repeat customer for the hassle free and pressure free experience I had throughout the entire sales process! I did end up leasing an i4 that I am enjoying! ;)Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
excellent service
by jp on 04/03/2024had my car in was done quickly for a repair and new tire, they even washed my carWe are pleased to hear you had such a positive experience with us! If you ever need help, just give us a call. Happy motoring!
Exceptional Service from Edwin Lopez at BMW Mountain View
by RickeyT on 03/29/2024We had almost given up on our car search until we had the pleasure of meeting Edwin Lopez at BMW Mountain View. From the moment we walked into the dealership, Edwin's professionalism and dedication to providing outstanding service were… evident. Throughout the entire process, Edwin went above and beyond to ensure that our car-buying experience was nothing short of exceptional. He took the time to understand our needs and preferences, patiently answered all of our questions, and provided valuable insights to help us make an informed decision. What truly sets Edwin apart is his genuine care and commitment to his clients. He listened attentively to our concerns and worked tirelessly to find the perfect vehicle that met all of our requirements. His attention to detail and personalized approach made us feel valued as customers and gave us the confidence that we were in good hands. One remarkable example of Edwin's dedication was when he even arranged to drive to another dealership to exchange the car for one with our desired features the same day. This level of commitment and efficiency truly exceeded our expectations. Thanks to Edwin's expertise and guidance, we are now the proud owners of a BMW iX that exceeds all of our expectations. We cannot recommend Edwin Lopez highly enough to anyone in search of a dedicated and trustworthy Client Advisor. If you're looking for an exceptional car-buying experience, look no further than Edwin at BMW Mountain View. Thank you, Edwin, for your outstanding service and unwavering dedication to your clients. Rick & LuisHi, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Mountain View! If you ever need help, just give us a call. Happy motoring!
Service appointment experience
by BMW MAN on 03/23/2024Welcoming Comforting Quick Easy SatisfyingHello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Yearly Service on EV
by BMW EV owner on 03/18/2024Oil change on rex engine and yearly maintenance check. Promised loaner car but “ran out” of cars by my morning appointment time - 8:40a. Overall ok transaction but the BMW experience is costly.Hi, thank you for taking the time to share your feedback with us. If you have any further questions, please give us a call. We're always happy to help!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi Cynthia, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
by Gabi Porter on 08/15/2024