Jimmy Vasser Toyota
Customer Reviews of Jimmy Vasser Toyota
Review type:
Best California Dealership.
Best California Dealership.
by Roy Desmazes on 06/14/2023I don’t normally give reviews, but this time I feel the need to give a review. I have been buying cars trucks and SUV’s from Jimmy Vasser Chevrolet for more than 10 years now and the one person I’ve come to rely on Is Lucas Wurz, he goes… out of his way to make sure I am satisfied and treated with respect. Lucas always get me the best deals on buying a new car and he give me great deals on my trade in’s. He also treats all customers like family, he is honest and trustworthy and he will go out of his way to make sure your buying experience is a great one. I have never had a dealership treat me as well as at Jimmy Vasser and the main reason, because of Lucas Wurz who is the General Manager of not only Jimmy Vasser Toyota but also Jimmy Vasser Chevrolet. You won’t find a better dealership than Jimmy Vasser and that’s all because of Lucas Wurz and his team of experts. If you’re looking for a New or Used car then look no further then Jimmy Vasser and ask for Lucas Wurz you won’t be disappointed whatsoever. Thank you Lucas for all of your help and for being the best General Manager ever!!!!!!!Roy, thank you so much for taking the time to share your wonderful experience at Jimmy Vasser Toyota! We're thrilled to hear that Lucas has consistently gone above and beyond to ensure your satisfaction. We assure you that we will continue to deliver exceptional service to all our customers. Thanks again for always choosing Jimmy Vasser!
Poor communications between Management & Sales Dept.
by Gary Osuna on 12/09/2021I can't believe the unprofessional behavior of this company. I had a deal over the phone the night before for a RAV4 Prime, was going to pay cash and they sold the car out from under me. My wife took off work, we prepared to make the trip… and were ready to drop our car of to CARMAX afterwards. Only to get a call from our sales rep the next day @ 12:00 that the manager allowed another sales rep to sell our car out from under us. Never have I ever seen such unprofessional practices from a car dealership. Very disappointedLucas the liar
by Roy Desmazes on 08/21/2021For years I've bought cars from Jimmy Vasser, and I have bought 7 vehicles from them in good faith even though I've been lied about the deals they promised. about a moth ago I called Lucas Wurz and asked him what I can get as far as a trade… in for my vehicle, he knew the make and the model since I purchased it from them and he promised to check it out and he would call me back as soon as possible and a month has gone by with no return call, this has happened more then once with Lucas. This dealer has no respect for its returning customers especially after they purchase from them. They only care about making the sale and after you as a return customer aren't worth the effort. This dealer has made may errors especially in their favor and treat returning customers like garbage. I have been a loyal customer but they have no loyalty towards returning customers whatsoever and I am fed up with all their disrespect and lies. P.S Their service department is rude and disrespectful, that's why I never get my cars serviced there.Super supportive
by joseph sholders on 03/11/2021Anthony Beaver was very helpful and considerate in describing a challenging problem and supported me in contacting my car insurance company to make a claim.Joseph, thank you for your very kind review. We are pleased to hear that your vehicle service experience with Anthony was so positive. We look forward to seeing you again when it is time for your next service.
Great Service
by Paula Arroyo on 03/02/2021updated 03/09/2021Richard Odetto checked me in. My car was serviced within the time frame promised. I recommend going here. My only complaint would be that my service record wasn’t signed.Thank you so much
by Noven Feria on 02/25/2021updated 03/04/2021Thank you so much toR. Avina for the excellent service and a very professional service that I experience on this visit.Anthony is a prince đź‘‘
by Terri McDonald on 02/19/2021Thank you Anthony for the recent service to my 96 Toyota Solara. You were expeditious in getting me in & out without hesitation. The price of service was great also. Thank you again for keeping my car top notch! Your a true gem đź’ŽTerri, thank you for your time and feedback. We are pleased to hear that Anthony was able to fix your vehicle, quickly and conveniently. Your complete satisfaction is our #1 goal! Should you need anything else, please do not hesitate to call.
The best!
by SP on 02/19/2021Anthony Beaver is always Amazing. Fit me in last minute for service. Quick turnaround. Fun and friendly as always.SP, thank you for your continued loyalty. We are delighted to hear that your vehicle service needs were resolved quickly and efficiently! If we can help you with anything else, please don't hesitate to call!
21/2 hours was well worth the time!
by April on 02/16/2021Professionalism and speed, plus did I say great deal!Wiil Cress was my salesperson and he made my trade in and purchase a wonderful experience! And this wasn’t my first rodeo...when I want my next auto Jimmy Vasser and Will Cress is where… I’ll goApril, thank you for your time and feedback. We are delighted to hear that your shopping experience with Will was so positive! We strive to offer exceptional customer service and it sounds like we achieved our goal! We look forward to serving your automotive needs in the future.
Fast, courteous, professional
by Avalon and RAV owner on 02/10/2021Richard Odetto took the time to explain service options, update progress & helped with finalizing both our cars during our latest service. We’ll return & Hope he’ll be available to assist when we do! Great job, Richard!Thank you for your very kind review. We are always happy to hear that we have given our customers 100% satisfaction! We look forward to seeing you again when your car is ready for its next service. Thanks again!
Another perfect service experience in 10 years
by S Harrison on 01/28/2021My car was almost overdue for an oil change but Robert Avina at Jimmy Vasser Toyota checked my service record and assured me all was well and that all I needed was a very inexpensive service. He gave me a copy of the intake form and… promised to call if anything came up. A little over an hour later he texted me that the car was ready and when I arrived to get it, he assured me that it was in perfect working order - brakes and tires were fine, all fluids topped off. I appreciated his professional and caring manner.Great service
by Lisa on 01/11/2021I took my car in for an oil change last week and Anthony Beaver checked me in and organized my service. I had my preschooler with me and we had to wait at the dealership for the work to be done. Anthony helped to get us in and out as… quickly as possible, kept me updated and was so kind to my son. Someone else there also took my son to the garage to see our car lifted up and show him around a little (in a safe way). I was dreading waiting there with my little one but everyone was so kind and it turned out to be an easy experience.Emergency, non- appointment visit
by Thomas on 12/07/2020Headlight out- needed replacement. Anthony Beever, the service rep, was most kind and gracious in his efforts to squeeze me in emergently for replacement of the headlight. I greatly appreciated his help. I recommend him for a bonus.Continued great service
by Merveyn Weiner on 11/04/2020Richard Odetto has been helpful in my past service needs. He has continued to go over choices I need to make for service. While I wait for my car to be serviced, he keeps me informed of it's status and any needs that are found during it… service. Always good advice.Merveyn, thank you for your time and feedback. We are always pleased to hear from our loyal customers! We look forward to seeing you again for another great service experience!
Great people!
by Darcy Nelson on 11/03/2020Will Cress made the process simple and easy! He was great! Also, a big thank you to Ken! And making this work for me faster then I expected.Darcy, we are thrilled to hear that we made the purchase of your new car easy! We are committed to outstanding customer service and we are glad that we made buying a car easy for you. Will is certainly a favorite around here, so it is no surprise that you had a great experience working with him. We look forward to serving your automotive needs in the future.
Unexpected
by Nicks Dad on 10/30/2020With all the smoke and ash in the air from recent wildfires I was asking for an air filter change along with oil and filter change. They suggested a full 'sanitize' treatment to AC and interior along with tire rotation and break fluid… change (every 3 years). What I expected would be around $100 jumped to $445! I can't complain too much because I agreed to the service as recommended. Also, my previous service visits, that came free with the vehicles purchase, ended with a quick car wash. I purposely didn't wash my car in the week prior to this servicing expecting the same courtesy. Nope, $445 didn't even get my car a rinse.Great service
by Cristina on 10/29/2020Richard Odetto always goes above and beyond when my car needs service to make sure my car is running smooth.Cristina, thank you for taking the time to share your experience. We are pleased to know that Richard has taken such great care of you. Our aim is to give every guest the highest level of customer service and quality.
Will Cress is the best!
by Jennifer Sunseri on 10/21/2020I went to Jimmy Vasser Toyota looking to possibly trade in my Chevy truck (purchased from Jimmy Vasser Chevy)one weekend. I was looking for a midsize SUV with light towing capability. Will showed me all of my options and one that I hadn’t… even considered, which I went with. Will is very knowledgeable, professional and a no-pressure salesman. I love my car, and the buying process was great.Jennifer, thank you for your time and feedback. We are delighted to hear that your shopping experience with Will was so positive! We strive to offer exceptional customer service and it sounds like we achieved our goal! We look forward to serving your automotive needs in the future.
Quick maintenance service
by Ammon on 10/19/2020Came in as a first time customer with no appointment, but Richard Odetto still took me in with very fast and friendly service! Will definitely be back!Ammon, thank you for your time and feedback. We truly appreciate hearing from our customers and we are delighted to hear that you had an exceptional experience with Richard on your first visit! Please let us know if we can help you again in the future.
Schedule Maintance
by Gary on 09/24/2020Anthony Beaver was awesome as usal. Getting kinda boring he always being great. Got nothing to complain about. See ya next service. GaryGary, thank you for taking the time to share your experience. We are pleased to know that our service team has taken such great care of you. Our aim is to give every guest the highest level of customer service and quality.
Painless ! Such a nice change when purchasing a car
by Excellent car buying experienc on 09/15/2020Daniel Jimenez was excellent fro start to finish, it was the easiest car purchase i have ever made. Daniel went above and beyond communicating with me over days off and and a weekend, the information i had requested. He even helped me with… items i forgot in the Trade-in and shipped those up to me,We appreciate you taking the time to write this great review. Painless and efficient visits are what we aim for, so it is pleasing to hear that Daniel took such great care of you. Enjoy your new vehicle and we look forward to seeing you in the future.
The Jimmy Vasser Toyota of Napa vision and mission
Our dealership vision is to be a well-known company in the Napa area as well as in California and across the country. We want to be known for providing reliable products and services across the automotive industry and market them in the Napa area to become a leader in employee and customer passion.
At Jimmy Vasser Toyota of Napa, it is our mission to provide innovative, practical, and high-quality products and services to the people of Napa. Our main responsibility is to grow into and with the community of Napa. Specifically, we strive to treat one another with respect, adhere to the philosophy that our customers are customers for life, and be considered the best in the community for satisfying customers’ needs and wants.
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
Roy, thank you so much for taking the time to share your wonderful experience at Jimmy Vasser Toyota! We're thrilled to hear that Lucas has consistently gone above and beyond to ensure your satisfaction. We assure you that we will continue to deliver exceptional service to all our customers. Thanks again for always choosing Jimmy Vasser!
by Jimmy Vasser Toyota on 06/15/2023