Jimmy Vasser Toyota
Customer Reviews of Jimmy Vasser Toyota
Review type:
Best California Dealership.
Great Experience
by NSO621 on 01/23/2020Overall a great experience that made the car buying process easy. Thanks Ron Cooper!Thank you for the wonderful feedback! Your satisfaction is our goal, and we are happy to hear you experienced exceptional service from our associates! Please contact us when your new vehicle is ready for its first service. We would be happy to help!
Thank you for your time and feedback. We are delighted to hear that your shopping experience with Ron was so positive! We strive to offer exceptional customer service and it sounds like we achieved our goal! We look forward to serving your automotive needs in the future.
Richard Odetto - Great Customer Service
by Christina on 01/22/2020I wanted to write a review for Richard Odetto, as he is always extremely accommodating, understands that people are on a budget and is just overall very, very polite and pleasant. Always a pleasure!Great experience
by Great experience on 01/15/2020Overall great experience. Rich Odetto did a great job explaining and taking care of my car needs in service.Friendly, patient, made it right
by Mike Trujillo at Jimmy Vasser on 01/13/2020We bought our hybrid Rav 4 at Jimmy Vasser Toyota and we love our car! Mike Trujillo made us feel very comfortable and was very patient on the test drive while we tried to get our phones to work with the car. At the end there was a mistake… about the floor mats, and Mike made sure we got what we'd asked for. I recommend him highly.Jimmy Vasser Toyota Service Dept Review
by John on 01/08/202036 month service on 2017 RAV4. Called to schedule, available morning time slot same week. Very convenient. Rich Odetta was service rep. Excellent service, very knowledgeable and experienced. Took care of low tire pressure concern and fuel… injection service question. Five stars. Quick, efficient, clean work from technicians. Have been bringing in car since we bought it at JV Toyota, always a great experience.John, Thank you for your positive feedback! Providing quality and efficient service is so important to us, and we are pleased that our efforts met your satisfaction! We wish you safe travels and look forward to continuing to provide you and your vehicle with our best care in the future!
Excellent service
by Excellent service on 01/02/2020I am so happy to have purchased my Rav4 from Jimmy Vasser Toyota. I never get less than great service, and am always happy with my cars maintenanceExcellent experience
by The Harland Family on 12/30/2019updated 01/06/2020My husband and I were down to the wire on the end of our current leases 2016 RAV4 and the dealership we leased it from was being of no help to explain the next steps. Enter, Ron Cooper of Jimmy Vasser Toyota. He not only worked with us on… the pricing, but he was communicative, friendly and really made the entire experience of end of lease to new lease painless. Equally as helpful, friendly and knowledgeable was Frank in the finance office. The two of them not only had our new lease ready to go upon arrival, but our paperwork was all filled out, explained in detail to us so all we had to do was sign and drive. We were in and out of there within an hour. Yep an HOUR. Neither one of us have had such an easy, genuine experience working with a car dealership and sales person. We love our car and are Jimmy Vasser loyal for life, all thanks for Ron & Frank.Martín Mendoza is who you want to buy a car from.
by Old Guy on 12/16/2019updated 12/23/2019Vasser Toyota in Napa has a particularly good salesman. He kept his sense of humor in the face of my bad jokes and really helped me out during a difficult time by finding me a Toyota that fit my financial needs. Hey Toyota! Give this man a… raise!RepIr
by Seat Repair on 12/20/2019As usual my service at Jimmy Vasser was handled well. My car needed a seat repair and it was done very quickly and looks perfect. I always get treated very well by my service rep Ruch Odetto. He knows Im waiting for my vehicle and keeps me… updated and makes sure it’s repaired in a timely manner.Thank you for your very kind review. We are pleased to hear that your vehicle service experience with us was so positive. We look forward to seeing you again when it is time for your next service.
Always satisfied
by Satisfied on 12/11/2019I have been having my Sienna serviced at Jimmy Vasser since I purchased it in January 2019. Working with Richard Odetto in the service department is always a pleasure. He is knowledgeable about my van and makes sure all necessary services… get done with attention to detail. I appreciate working with him as my service representative. He is definitely part of why I keep coming back.Thank you for taking the time to share your experience with us. We are pleased to know that our service team has taken such great care of you. Our aim is to give every guest the highest possible level of customer service and quality.
Jimmy Vasser Toyota
by Kathleen F on 12/03/2019Good communication, excellent service from Nick CarvalhoIt’s the detail
by James on 12/02/2019My second purchase at this dealership. I was telling my gf about the quality of the communication at Jimmy Vasser. Richard, my service advisor set me at ease and promised my wait would be short for the 10k service and it was. Baked goods,… coffee, and a comfortable chair and I was set. He checked in with me from time to time and checkout was equally efficient.Thank you for your very kind review. We are pleased to hear that your vehicle service experience with us was so positive. We look forward to seeing you again when it is time for your next service.
Great experience!
by Kathleen Horrell on 11/26/2019I recently bought a vehicle from Jimmy Vasser Toyota in Napa. It was actually a great experience. I felt comfortable during the whole process. They worked with me to get a great deal on the vehicle I wanted. It was a quick process. I highly… recommend Will Cress for a sales rep! I felt like I’ve known him forever, when really I just met him at the dealers. Great guy. He’ll find you what you want.Kathleen, we would like to thank you for letting us know how we are doing. We work extremely hard to ensure that our guests are comfortable with their visit. We are glad to hear that Will was able to assist you in finding a vehicle that was right for you.
Cars Sales Experience
by Ron Cooper on 11/17/2019updated 11/25/2019I felt Ron Cooper was straight forward with us. Sales pressure was low. He took time to answer our questions and fill in detail. he was very patient with me in reviewing the inner works of the car.Another great service appointment!
by Bernice Conner on 11/22/2019From my call to Nick Carvalho to set an appointment which was set to my preference to signing in and being pleasantly surprised at the very short wait,..all exactly as Nick said it would be. I have been a Vasser customer for many years..,I… obviously like Toyota vehicles, but having a dependable and knowledgeable service advisor is equally as important...thanks Nick!Bernice, thank you for your time and for your loyalty over the years. We are delighted to hear that we provided you with exceptional, trusted service! Please let us know when your vehicle is ready for its next service. We look forward to seeing you again!
Jimmy Vasser Toyota
by Jimmy Vasser Toyota on 11/21/2019This is the 3rd purchase from Vasser. Great deals and honest salespeople.Thank you for sharing your experience with us! We are pleased to hear that your vehicle service was A+! Please contact us should you need anything else.
Good team over there
by I buy cars compulsively on 11/13/2019Bought a used Land Cruiser, saw it listed online, competitively priced. Walked in and was fortunate to be paired with Kyle O'Neal. Worked with me very quickly through the process as I'm always pressed for time. Negotiating was fast and… quick (thank you internet!), he had the team get me out quickly. Knew his Toyotas.Congratulations on your new vehicle! Kyle is a great asset to our team and will be happy to hear about your positive experience. Have fun cruising around in your new Land Cruiser!
Bought an Altima
by William Foreman on 11/13/2019Mike Trujillo was very professional and thorough with all aspects of showing cars and the purchaseWilliam, congratulations on your new car. We realize you have several choices when buying a car and thank you for choosing us. We pride ourselves on providing customers with top notch customer service and a stress-free buying experience.
Great Visit!
by Rufino C on 11/12/2019Went in for my scheduled maintenance, Mario was very helpful, friendly and courteous. The atmosphere there was amazingly friendly. No one was trying to push a sale or service, which was nice. Would definitely come back again for my next… service or next car.Rufino, thank you for your time and kind review. We are pleased to hear that you had such a positive experience with the team here. We look forward to working with you again in the future.
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by Jo C on 11/10/2019Did not send payment to pay off the vehicle that I had traded in. Other customers on Yelp shared the same experience. Not trustworthy and incompetent.Recent purchase
by Ali Keyes on 11/08/2019I recently purchased a Rav-4 Hybrid from Jimmy Vasser Dealership. Kyle O’Neal was our contact for the purchase. Kyle was exceptional in helping me through the entire process. He was patient with answering all my questions and never… applied pressure to make the sale. He was prompt with appointments and followed up on making certain all items of the sale were included. He set up my contacts for blue tooth, connected the car garage opener and explained major devices! A lot to learn about a new car! He has been available to answer and respond to my questions after the sale was completed and assured me he will be the go to person if I should have any future concerns.Ali, congratulations on your new Rav-4 Hybrid! We are glad you enjoyed your visit. Enjoy your new vehicle and let us know if you need anything.
The Jimmy Vasser Toyota of Napa vision and mission
Our dealership vision is to be a well-known company in the Napa area as well as in California and across the country. We want to be known for providing reliable products and services across the automotive industry and market them in the Napa area to become a leader in employee and customer passion.
At Jimmy Vasser Toyota of Napa, it is our mission to provide innovative, practical, and high-quality products and services to the people of Napa. Our main responsibility is to grow into and with the community of Napa. Specifically, we strive to treat one another with respect, adhere to the philosophy that our customers are customers for life, and be considered the best in the community for satisfying customers’ needs and wants.
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
Roy, thank you so much for taking the time to share your wonderful experience at Jimmy Vasser Toyota! We're thrilled to hear that Lucas has consistently gone above and beyond to ensure your satisfaction. We assure you that we will continue to deliver exceptional service to all our customers. Thanks again for always choosing Jimmy Vasser!
by Jimmy Vasser Toyota on 06/15/2023