Customer Reviews of Fletcher Jones Motorcars
Review type:
CPO buyer beware
by JZ on 03/29/2025CPO = Didn't mean a damn thing. I've purchased several cars from FJM over the years and this will be my last. After purchasing a gorgeous S580 (2021 CPO used) I immediately noticed a road vibration on my drive home that I didn't notice on… the test drive (didn't get up to speed long enough). The next day I took it in to get fixed...they pushed back some, but ultimately took the vehicle in. A week later, they let me know the problem was fixed and it's ready for me. It only took a mere 10 minutes of driving away to realize the problem wasn't fixed -- still vibrating at speed (65-75mph). I took it right back and told them to call me when it's properly fixed. After another 3 weeks, they finally said it was fixed, something to do with the rims and having them repaired. The car drove smooth on the way home. Two days later I noticed the tires weren't holding air. After two months of ownership I decided to sell the car. Another local dealer was interested and when they inspected the car they determined it was in an accident and had been repaired. After they showed me where and how they could tell, sure enough I could see the repair work (though done pretty well). They used a 'paint coating thickness gauge' to confirm the area had been repainted. (I highly recommend anyone buying a used car purchasing one of these handy tools off of Amazon, it's well worth the $45 spend.) The dealership then rejected the car as not worthy. Purchasing a CPO from Fletcher Jones was in my mind a sign of quality I could trust. However, that couldn't be further from the truth. When I told my sales guy what happened, someone in the background huffed out; "it's a used car, we can't do anything about that." Well, I sure can...I can write reviews and share this terrible experience and the shady nature of FJM with others so they don't get duped. Don't get duped, get a Paint Thickness gauge and save yourself $8k (which is what I lost on this purchase). FMJ CPO/used cars are just like any other shifty used car lot...buyer beware!Deceptive Practices and Lack of Accountability
by Bobby B on 11/26/2024I initially had a positive experience at Fletcher Jones. However, after the sale, I reviewed the numbers and discovered they marked up my interest rate by ~1.5%, despite my Tier A1 credit and their assurances there would be no markups. This… lack of transparency cost me thousands over the lease term. When I confronted Fletcher Jones about the interest rate markup, the sales manager, Scott, openly admitted that the rate had indeed been increased without my knowledge or consent. This admission confirmed that their salesman and the sales manager had misrepresented the terms during the transaction, as I was explicitly told there were no markups and that I was receiving the best rate available for top-tier credit. Despite acknowledging the discrepancy and my concerns, the sales manager refused to correct the issue or offer any resolution. This decision not only demonstrated a lack of accountability but also showed a disregard for customer satisfaction and trust. The undisclosed markup effectively undermined the significant discount they had offered on the vehicle, as it recaptured much of what I believed I had saved during the negotiations. Based on my experience, their actions do not inspire trust or confidence in their practices. I cannot recommend this dealership, as their actions reveal a willingness to mislead customers and refuse to make things right even when caught. Trust is critical in such significant transactions, and Fletcher Jones has proven unworthy of it.Highly recommended Mercedes dealer in California
by G Nguyen on 01/03/2023On 11-25-2022, we visited FJ Mercedes and ended up trading in our 2021 GLA with a 2023 GLA with a few more features that we need. As always FJ Mercedes is always nice, clean and professional. This review is especially written for our Sales… Rep Ali Mehrnia. During the past 15 years, our friends and families did acquired a few cars from FJ. We have encountered quite a few sales rep, some good some just barely enough to get the job done until we met Ali. Ali is very courteous, understanding our needs, not pushy, especially not trying to put down the car we traded in like some others sales rep. He went out of his way to make sure our needs are satisfied even after the sale transaction is complete. We totally recommend FJ Mercedes, especially Ali and his manager Austin. We have asked for Ali to be our permanent Sales Rep for all future transactions. Updated 1/2/2023 After purchasing the car on 11/25/2022, we encountered a situation that we need help from the dealer to address to MB corporate. Luckily, Mr Gonzalez, the GM at FJ Mercedes, had stepped in and directed his team including Mr Austin Real, Mr Ali Mehrnia, Ms Shadi Moghadam (Finance Manager), Mr Payden Evans (Product Specialist) and Mr Steven Kim from Service to help us resolving the issue quickly, smoothly and professionally. Everyone went out of their way to give us the confidence that FJ Mercedes will always stand behind the customer for any issue to make sure the customer is fully satisfied. We totally recommend Fletcher Jones MB to anyone that is in need of a Mercedes, especially when the price offered are very competitive.Great Sales Rep at a great dealership
by John and Diane N on 12/04/2022Last week we visited FJ Mercedes and ended up trading in our 2021 GLA with a 2023 GLA with a few more features that we need. As always FJ Mercedes is always nice, clean and professional. This review is especially written for our Sales Rep… Ali Mehrnia. During the past 15 years, our friends and families did acquired a few cars from FJ. We have encountered quite a few sales rep, some good some just barely enough to get the job done until we met Ali. Ali is very courteous, understanding our needs, not pushy, especially not trying to put down the car we traded in like some others sales rep. He went out of his way to make sure our needs are satisfied even after the sale transaction is complete. We totally recommend FJ Mercedes, especially Ali and his manager Austin. We have asked for Ali to be our permanent Sales Rep for all future transactions.Hi John & Diane! Wow! What a wonderful review! Thank you for taking the time to share and for your 5 star rating! Our team was thrilled to read that Ali Mehrnia (& Austin) took great care of you by being courteous, understanding of your needs, and not pushy, which resulted in a fantastic experience. We are incredibly grateful for the opportunity to earn your business and we look forward to serving you for many years to come. Congratulations on your new Mercedes Benz 2023 GLA! Enjoy every mile! All the Best, Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars Guest Experience Manager abuccola@fjmercedes.com
Easy
by RonDino2 on 05/12/2018I bought an E350 3days ago. From th moment I walked in the dealership everything went smoothly. Uttam was my salesman and he was very knowledgeable and helpfulHello RonDino2. Congratulations on your E 350! It is wonderful to hear you had a seamless and wonderful shopping experience getting into your new Mercedes-Benz with the help of Uttam. Please do not hesitate to reach out if we can be of any further assistance. Kind regards, Heather Lewis-Client Care Manager
good service on recall
by BillC99 on 05/11/2018Recall on improperly grounding of steering column components was repaired while I waited, within about 90 minutes. The waiting area is comfortable.Hello Bill. Thank you for your feedback on your experience. I am happy to hear the service performed on your vehicle was completed in a timely manner. Should you need any further assistance, please do not hesitate to reach out. Kind regards, Heather Lewis-Client Care Manager
Great service - Great communication
by Mogadishu207 on 05/10/2018It took a couple days longer to solve the issue than originally anticipated, but communication was great and I was able to manage the time issue very easily. Miguel is a rock star :)Hello Mogadishu207. Thank you for taking the time to share your feedback with us. I am happy to hear our team delivered excellent communication throughout. If we can be of any further assistance, please do not hesitate to reach out. Kind regards, Heather Lewis-Client Care Manager
2018 GLC
by akrolove on 05/07/2018My wife and I just leased 2018 GLC We had so much good fillings regarding all process Sales person ( Gene Polichuk ) and sales manager ( James Sarvay ) were very professional and very pleasant people to talk with. Over all service was… excellent. We will recommend FLETCHER JONES MOTORCARS to our friendsHello Akrolove. Thank you for your feedback and congratulations on your 2018 GLC! Our team is excited to hear James and Gene made your visit with us truly exceptional. We appreciate your recommendations and look forward to assisting you again. Kind regards, Heather Lewis-Client Care Manager
C450 AMG work
by DianaDLD on 05/07/2018Although service was not able to find the cause of the problem with my car, I was treated very well and was very happy with the effort made to find the source of the problem.Hi Diana. Thank you for your review. I am happy to hear you were treated with the greatest care throughout your visit with us. If we can be of any assistance to you down the road, please feel welcome to contact us. Kind regards, Heather Lewis-Client Care Manager
R350 Service review
by R350_E350 on 05/06/2018AC compressor, oil leak and rear Air suspension ( Air bag) work was perfumed on the vehicle. Work was performed to my satisfaction and Rob Draper as always did a great job servicing my vehicle. He also managed to get discount on the service… charge. Have been a satisfied customer for over a decade Will continue to drop the vehicle for service in the future also. Thank you.Hello R350_E350. We value you as our guest and want to thank you for your loyalty to us. We are excited to hear that Rob performed excellent work on your vehicle and provided you with outstanding service. Should you need any further assistance, please do not hesitate to reach out. Kind regards, Heather Lewis-Client Care Manager
B1 service
by Jsto714 on 05/06/2018It was very expensive however the service lady was very quick, thorough, and excellent in customer service.Hello Jsto714. Thank you for your feedback on your recent experience. I am pleased to hear you were treated with the greatest care by our team. Should you need any further assistance, please do not hesitate to reach out. Kind regards, Heather Lewis-Client Care Manager
Excellent sales experience
by Koaloveporsche on 05/04/2018We came to look at a pre-owned E series and ended up buying a Porsche Macan. Ali, J.B., and Han were all friendly, helpful, and professional. Listed price was KBB midpoint and fair. I recommend FJMBNB without reservation and Ali, J.B. and… Han.Hello Koaloveporsche. We appreciate your feedback and are happy to hear our team assisted you in finding the perfect vehicle. Congratulations on your Porsche Macan! Sincerely, Heather Lewis-Client Care Manager
Met Expectations
by Scavenger34 on 05/04/2018I dropped my car off at the Airport Shuttle location. Car was serviced and I picked up on my return to Newport Beach. Very convenient and no issues regarding service.Hello Scavenger34. We appreciate your feedback and are happy to hear your car was serviced and ready for you to be picked up upon your return. If we can be of any further assistance, please do not hesitate to reach out. Kind regards, Heather Lewis-Client Care Manager
New Lease
by jwalters27 on 05/02/2018Thank you, Ali, Richard and Paul! Excellent help and wonderful attention to detail. I appreciate everything.Hi Jwalters27. Thank you for taking the time to share your feedback with us. I am thrilled to hear Ali, Richard and Paul provided you with excellent service throughout your visit with us. If we can be of any further assistance, please do not hesitate to reach out. Kind regards, Heather Lewis-Client Care Manager
Another exceptional service
by akitafancy on 05/01/2018My car was fixed under the estimate budget, within the expected timeframe. Communication during the process was ecxHello Akitafancy. Thank you for taking the time to share your feedback with us. I am happy to hear your car was fixed in a timely manner and were kept in constant communication on the status of your vehicle. Should you need any further assistance, please do not hesitate to reach out. Kind regards, Heather Lewis-Client Care Manager
Everything Was Great
by KristiK on 04/26/2018I had a great experience getting my service A on my car. Working with Chad made the process seamless. He kept me informed and made sure all of my concerns were addressed.Hello Kristi. Thank you for your feedback on your recent service visit. I am happy to hear Chad made your the process seamless and kept you updated on the status of your vehicle. Should you need any further assistance, please do not hesitate to reach out. Kind regards, Heather Lewis-Client Care Manager
Outstanding Service/ Pleasurable Experience
by MichaelWu on 04/25/2018Professional, Friendly, Trust-Worthy, Time-Saving, Pleasurable Experience. Definitely will use this dealership and sales person again and will refer my dear friends here for sure. Truly The Best or Nothing.Hi Michael. We appreciate your feedback and are delighted to hear about your excellent experience. We value you as our guest and look forward to providing you with another exceptional visit in the future. Thank you for your wonderful recommendations! Kind regards, Heather Lewis-Client Care Manager
First check-up after perchase
by MegsMom2 on 04/25/2018Service was completed in the time that was estimated and car was returned washed.Hi MegsMom2. Thank you for your feedback. It is great to hear you received excellent service throughout your visit with us. If we can be of any further assistance, please do not hesitate to reach out. Kind regards, Heather Lewis-Client Care Manager
Great Customer Service
by jerrysandoval on 04/24/2018JB and Ari did everything they could to help me get into my car. Great work ethic. Will highly recommend friends and family looking to get a car to go directly to them.Hi Jerry. Thank you for your feedback. I am thrilled to hear you JB and Ari went above and beyond to help you get into your car. We appreciate your recommendations and look forward to assisting you again. Kind regards, Heather Lewis-Client Care Manager
Just, easy and efficient
by MrRight18 on 04/23/2018I live over 2 hours away from Fletcher Jones and the work that needed to be done on my car was not getting fixed at the dealership by me. I called James Sarvey and told him the problems I was having and AJ took care of everything. James… went the distance to make it happen for us. There just isnt better customer service anywhere like Fletcher Jones.Hello MrRight18. Thank you for taking the time to share your feedback with us. We appreciate you going the distance to visit our location and are thrilled to hear that we AJ and James went above and beyond to provide you with and outstanding experience. Should you need any further assistance, please do not hesitate to reach out. Kind regards, Heather Lewis-Client Care Manager
Re: Richard Uhl
by Otisfamily on 04/19/2018Richard was exceptional, he was clear, nice and very communicative. He went over and beyond to help me.Hello Otisfamily. Thank you for your feedback on Richard. I am happy to hear he went above and beyond to provide you with outstanding service. Should you need any further assistance, please feel welcome to reach out. Kind regards, Heather Lewis-Client Care Manager
Mercedes-Benz GLC-Class
Mercedes-Benz E-Class
Mercedes-Benz G-Class
Mercedes-Benz C-Class
The Fletcher Jones family of dealerships has been around and family owned since 1946. Because of our experience, size, and dedication to excellence we know what is important to you as a customer and are ready to go the extra mile, every time. Here are some of the benefits, unavailable anywhere else, that you will receive as a Fletcher Jones Preferred Owner.
To make life easier, whenever you bring your car in for a maintenance appointment, you'll receive a complimentary Mercedes-Benz loan car. No need to go through the hassle of getting someone to pick you up or drop you off. Contact an Appointment Coordinator to make the necessary arrangements.
One of Fletcher Jones Motorcars premier services is a complimentary airport-shuttle service from our facility at 2172 North East Bristol, near Birch. You'll be transported to and from John Wayne Airport. Your car will be safely stored and washed, and ready when you return. An average savings of $30 per day.
- Complimentary Loaner Cars
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
- Express Service
Hi G, Nguyen, Thank you for taking the time to update your review and for your 5 star rating too! Our team thoroughly enjoyed reading that many of our staff took great care of you and were able to turn your situation around. We are grateful for this opportunity and we look forward to serving you for many years to come. All the Best, Alicia Buccola and your Friends & Family at Fletcher Jones Motorcars Guest Experience Manager abuccola@fjmercedes.com
by Alicia Buccola on 01/07/2023