Customer Reviews of Fletcher Jones Motorcars
Review type:
450
by soinelli on 03/29/2014updated 04/24/2025Bought pre owned 450. Salesperson worked with me to find best care that fit my budget. The process was mostly done over the phone - very efficient.snobbish dealership, all monkey business
by larry714 on 02/17/2014updated 04/24/2025This dealership will not give you a price via email or on the phone. You have to play their games and spend for ever there to get any pricing. This is a very snobbish dealership, make sure you look the part with your Newport attire. Big… deal, they drive you to the airport if you buy a car there, believe me your paying for it in the price!Good Afternoon, I apologize for your experience. I would like to assist with getting you the information you are looking for. Please call me directly at (949) 718-3180. Jessica Taylor, Guest Relations Manager
Run don't walk the other way! Dishonest [violative content deleted] with no morals or ethics.
by ndinoc on 12/10/2010updated 04/24/2025Classless, manipulative, [violative content deleted] who give Mercedes Benz a bad reputation. If you want to get the "hose-job" treatment and can't push back on these [violative content deleted], then FJMB is the place to go. Sad part is… that I dealt with the folks who started the place. I was in disbelief at the end. Won't name names (here's a hint: his "team" share the same last name as the blue and purple monster in Monsters Inc.), but hey started off on a good note with me. They won my trust, said they'll get me the GL450 I'm looking for, only to state otherwise a day later and try and up-sell me into another one. Originally they said, "you can't get the GL450 the way I wanted because they were in high demand in low supply." They said that one of the casinos in Vegas asked for 3 and they turned them down because they have customers here that need the car. So, the story kept on changing, and I said enough is enough. Without even saying anything about price, I emailed Downtown LA Motors (DTLAM) and told them I'm looking to lease a GL450 with a sticker of $71,845 for 36k mo's, 12k mi/year and $10k down. Guess what? Their 1st "best rate" ($678) was over $120 less than FJMB's rate. Do the math, that's paying $4,320 less over a 36 month lease. FJMB claimed that "other dealers will say whatever they want to get you in, because we've been in this business for 30 years and that's how it is." Really? Well guess what? DTLAM had my car, and when FJMB found out they had it and I was calling on it, so they swooped in and dealerstole (oh I mean dealer traded) it and forced my hand to work with them. That's because there was only one GL450 in the entire West Coast, that I wanted with my options. So, they drove my car to Newport Beach and called and said "We have your car! How does 9:30am work for you?" Below is the exact email from this [violative content deleted]: "Hi Mr. ****, Thank you for your email and phone message to ****. Please see the attached MSRP (actual VIN with factory installed equipment) and photos for the 2011 GL450. This car is on our property and the key is in my hand. It is a fresh car, not a demo. The invoice on the car is $67,378, residual is 58% at 12k for 36mos, buy rate money is .00194. At MSRP and $10k down including d/o the payment would be $864+tax (WTH is he thinking quoting this? Like I'm going to even care to pay this? Is he smoking the drapes?). At dealer invoice the payment would be $731+ tax. Your $1,000 MBUSA money will also be applied. As discussed yesterday, we do not have the luxury of throwing out a number at you and not supplying the car. We actually have the car, can supply it to you tomorrow and are willing to work out actual numbers to take delivery. This is something we need to do in person with you ready to take delivery, and thus will allow us to work out the best possible scenario for you on a car that is very rare. We have secured (STOLEN) this car for you and our goal is to make it a quick and pleasant experience (BEND YOU OVER) resulting in you taking home the GL450 with the equipment you want. As I believe your goal is the same, I have every confidence in the world that we will make it work. Fortunately for ***** he will be out of the office this weekend taking some well deserved family time but will be reachable by phone. Our General Sales Manager will be here in his absence overseeing all Sales. Does 9:30am work for you?" I had to email this [violative content deleted] and tell him I'm done with his Glengarry Glen Ross games, and that I'll deal with his manager who I started with. After calling the GM, I had to literally beat the price out of him, and ensure him that I wouldn't shop around. I wanted to know the price because there is no point for me to come in and waste my time and theirs if we don't have a "meeting of the minds" in terms of what this GL450 is worth. Didn't want to haggle, period. After getting my wife on the phone, the GM gave me his best price which was $668 including tax for a $71,845 GL450 that they stole from Downtown LA Motors, because they can, and that's how they play. Here's the breakdown DTLAM was at $649.02 and FJMB came down to $668 from $798 - ON THE SAME CAR! FJMB insisted DTLAM was saying this because they didn't have the car! Guess what, they had the car, till they took it, they no longer had it but the offer was still good on any other car w/same pkg! PART 1: Conclusion of how this worked out. FJMB gets a swift KICK where it counts, and a great review on Yelp. Power to the people!!! PART 2: DTLAM found me the car I wanted plus some additional features such as P2 instead of P1 pkg, has the Harmon Kardon sound system, keyless entry, + wood steering wheel, Xenon Light Pkg, and other stuff with a sticker of $75,470 @ $685.02/mo, $3,625 more expensive car for $17/mo more, $2k under invoice. FJMB SHAME ON YOU!! [violative content deleted] Want a good deal and not get hosed? Go to Downtown LA Motors, AVOID Fletcher Jones MB!Great experience
by konacraig on 05/30/2014updated 04/24/2025My salesmman, JB, did a great job in listening to what I needed in a car and delivering the right car at the right price. My 12th car from Fletcher Jones MB of Newport Beach.Thank you for your feedback on your experience working with JB and thank you for your loyalty! If you have any questions or need future assistance, please don't hesitate to contact us. - Heather Lewis, Client Care Manager
DO NOT GO HERE!
by leon061606 on 07/17/2013updated 04/24/2025i returned a car after a week because i thought the deal was horrible. when i was there to do the return Rhonda offered me to convert the lease to a purchase. we still did accept it because we thought the payment was a little high (but… better than the first deal). the buyer of our car told us we can still think about it because it was late to deposit our upside down payment. so then me and my wife decide just to grab that deal. i called the next morning and JB told me even if we decided to keep the car the day we returned it, it is not possible and Rhonda was not in the office. so we gave up did not call them till i tried to call them again and Rhonda was there. she then told me she will try because it was already 4:30pm and it's a little late to convert it. and yes she called me after 30mins saying it can't be done because it is too late. WHY DID SHE TELL ME THAT IF JB TOLD ME IT'S NOT POSSIBLE?? why would she try if she know it is not possible? did she really even try? who it telling the truth?? so now my options are to keep the car with the horrible deal or pay $7,500 to return the car. yes this is a win win situation for them. and these Scott (sales manager) who i talked to when i was there telling me also it is a good deal. i asked him if he would take the same and yes YES! unbelievable! why would he tell me "yes" and doesn't even know how much i am paying every month! and even told me he would take a deal on a C-class and willing to pay $800/month on a lease because he has a negative equity. what did he trade for his C class a Ferrari?? Scott, show me you are paying $800 lease on your c-class and i will delete this review. DO NOT GO TO THIS PLACE! EVERYTHING I WROTE HERE ARE REAL AND NO LIES LIKE THEY DO! BELIEVE ME THEY ARE THE WORST!Noel, I am disappointed in your review, especially when you sat in my office and said you could not look me in the eye after the terrible things you said when you really knew how hard I worked to take care of you. I have been with Mercedes-Benz for over 25 years and have been a member of the management team at FJM for 12, and I have always prided myself in providing exceptional guest services. Never before has someone challenged my reputation and integrity. That being said, lets deal with the facts of your situation. I met you and your family upon arrival at our dealership and you expressed that you had made a mistake and bought a New 2013 GLK from another Dealership and that you really wanted the ML350. I asked JB to help you find the perfect ML to meet your needs and that I would help with the numbers. After finding an acceptable vehicle that you wanted to drive home, the numbers were negotiated for almost 2 hours because of your payment expectations and I personally sat with you to work out a compromise. The deal was a bit tricky because of the trade negative, but we worked it out and you took delivery. The next day you called me and said you wanted to bring the car back because you didnt get a good deal. You contacted another dealer and said the pricing was much better. I explained that bringing the car back was not an option due to DMV laws in California. You stated that you would bring the car back and pay the difference to us and then buy another car elsewhere. I could not see your logic, since you would have to sell us the car and payoff the lease which would cost you $7500.00. You insisted and said you would be in the following day. When you came in I attempted to help you again. You stated you did not want to lease and that the other dealer was going to give you 1.99% financing for 72 months. I told you I would help by canceling your lease and changing it to financing and I would attempt to get you the 1.99% the other dealer had promised. I spent 2 hours working on this for you, but was not able to get you that rate, and told you the best I could do was 2.79%. You brought your wife into the dealership and spent another hour or so discussing and came to the conclusion to just sell us the car and pass on my offer, which you did. After giving the buyer your cashiers check, he told you since the banks were closed for the evening, if you called him in the morning he would give you your car and check back. He in no way intended you to think changing the contract to a purchase was still an option. When you called me the next day at 4:30 in the afternoon, I told you I would check to see if it was too late. My only question was how the 10 day reporting which we are required to do, started on the actual day of delivery or the following day. Since it was on the actual day of delivery, we had reached the end of any negotiation period. I told you could contact the bank directly to change it, but I was no longer able to assist. I understand you are unhappy with the decisions you made regarding the GLK form the other dealer and the ML, but to portray me, JB, or Fletcher Jones in such a manner is misleading and a misrepresentation of the true facts. Rhonda Zanka
No internet or phone quote! Then don't advertise on the internet.
by vicodin1 on 10/12/2012updated 04/24/2025Being the number one dealer does not mean you can act like you don't need your customers, or pretty soon you won't be number one. Don't bother trying to get a quote online or on the phone. You will waste your time and energy. They like to… bring you to get you invested, time wise, in the deal. The salesperson refused to give me an online quote. Salesperson quote after I mentioned their bad reviews on Edmunds.com, cut and pasted here: """"I wish you the best sir. We have over 52,000 clients, the facts are the facts. The online reviews account for less than 0.1 percent of our clients and who knows if they're even true. Anyone can post anything."""" Yes sir and I am posting this. NOTHING WORSE THAN AN ARROGANT SALESPERSON. YUKI would like to extend my deepest apologies. You are absolutely right. Our Number one status is determined by how we strive to keep each and every guest happy! I am sorry if we couldnt meet your expectations of emailing a price on line. I do have to say that our best prices are negotiated at the time the guest arrives. I would really appreciate the opportunity of a conversation. I can be reached at (949) 718-3160. Thank you Heather Lewis Guest Relations Manager
As Good As It Gets
by Connie_C on 05/19/2014updated 04/24/2025Team Alex is a winning combination. We worked with Eric R. to order a new SL. He has been delightful to work with and has gone above and beyond to make sure we get exactly the car we want. After buying a puppy that will grow into a big dog… --- and owning 2 two-seat cars --- we decided there might be an SUV in our future. With every intention of buying one several years old, we stopped by FJ to look around. Eric had referred us to Trevor W. After looking at all the used GLK options we asked Trevor for his input. He did a great job of explaining all the models and the special promotion on new GLKs. I think Trevor knew the car for us and was patiently waiting for us to come to that conclusion for ourselves. We bought a new GLK250 bluetec and couldn't be happier! Rick, in finance, made the paperwork easy and painless. Josh gave us the best short tech tour on how to operate the gadgets and we were on our way. Buying a car should be a fun experience --- Fletcher Jones makes that happen!Thank you for your feedback. I'm happy to hear that the team found the vehicle that best fit your needs and that they made the experience enjoyable along the way. If you have any questions or need any additional assistance, please don't hesitate to contact us. - Heather Lewis, Client Care Manager
BEST BENZ DEALER, HANDS DOWN!
by Tila on 03/18/2014updated 04/24/2025I was considering a used 2012 GLK 350 at a non-Mercedes dealership. I was calling around many MBZ dealers to get a quote on an extended limited warranty, should I decide to buy that used Benz. When I contacted Fletcher Jones regarding an… extended warranty, they (Richard G.) were extremely informative and transparent. Richard informed me that the car would not be eligible for a MBZ Extended Limited Warranty but asked if I would consider leasing a new GLK or buying a Certified Pre-Owned MBZ. I did not think I could qualify, having gone through a bad divorce and had blemishes on my credit. They connected me to Eric R. who then connected me to Mike M., the Internet Sales Manager. Mike was absolutely incredible! He and Eric was extremely transparent throughout the whole process, a first class act. Never pushy like other sales guys at other dealers. Mike M. made me feel comfortable and earned my trust pretty quickly. He escalated my unique situation to Garth B., the General Manager and together, they were able to get me into a AWEOMSE LEASE through Mercedes Benz Financial! I couldn't believe they got it done. Had I not come to Fletcher Jones, I would have probably ended up buying that 2 year old GLK and getting a substandard extended warranty just to try to feel "safe" while owning it. Now? I have a spanking brand new, beautiful GLK 350, 36-month lease, service included! It is amazing...Mike M., Eric R. and Garth B. KNOW WHAT THEY'RE DOING! If you think you cannot afford a Benz, you are wrong! Give Fletcher Jones in Newport Beach a chance. I look forward to enjoying this awesome vehicle while building my credit. You cannot lose with these guys, they truly are at the top of their game.Thank you again for sharing your feedback! Please let us know if we can be of any further assistance. - Heather Lewis, Client Care Manager
Autobody repair
by pen7 on 01/11/2014updated 04/24/2025My advisor, Tizoc, was courteous, professional, and informative. He always responded to all of my questions and phone calls in a complete and timely manner and kept me informed of the progress on the repair of my vehicle. He also… coordinated well with my insurance company. Everyone I dealt with in the body shop was helpful and pleasant. It was an overall positive experience.Thank you for taking the time to rate and review your experience. I'm happy to hear that Tizoc took great care of you and was helpful and pleasant throughout your visit. If you have any questions or need any additional assistance, please don't hesitate to contact us. - Heather Lewis, Client Care Manager
Sub Par Pre-Sales Experience
by leeshuck on 09/30/2012updated 04/24/2025I made an appointment and gave the sales support associate pertinent information about my current vehicle and what I wanted to accomplish during the visit. I had a few months left on a leased vehicle. I wanted to get a trade in appraisal in… case my current vehicle value was higher than the lease buyout. At the end of the visit the salesperson seemed to be primarily interested getting me into a new car that day. They did not provide a value for my current vehicle and said they could not give me a quote since they don't know the price of the vehicle until they receive the invoice (i was interested in a configuration they didn't have in stokc). I would think they could give me some sort of estimate, but I guess they were only interested in getting a sale that day. I was dissapointed that I did not accomplish what I had set out to do, especially after I explained what I wanted to do in advance. I did respond to a sales promotion e-mail after that and was told someone would get back to me. I haven't received the follow-up. There are a couple other Mercedes-Benz dealers in the area and I've had a much nore positive experience with their professionalism and follow-up. I believe Mercedes-Benz has a saying: the best or nothing. Fletcher Jones was not the best for me.Hello I am sorry to hear of your review and experience. I would appreciate an opportunity to speak with you. Would you kindly call me at (949) 718-3160. Thank you Heather Lewis Guest Relations Manager
Worth The Trip
by deb1020 on 09/25/2012updated 04/24/2025Drove from Calabasas MB because I was told it would be worth the trip and it was. The price was dropped to fit my budget and I didn't have to haggle having already discussed this by phone, the car was everything I hoped for and more, and… the finance rate was incredible. The Manager did not seem to have a lot of time for me but his assistant took plenty of time, was very professional, and made sure I knew how to use all of the fabulous features in my C300. Very pleased.Hello! Thank you for the review! We are very pleased that you had a wonderful experience with us. Please let us know if we can assist you any further! Heather Lewis Guest Relations Manager
I wouldn't take my Mercedes anywhere else
by laselva on 04/19/2013updated 04/24/2025I've been taking my Mercedes vehicles here for over 14 years, and with a few exceptions they've been great! Find an advisor you like and stick to them...it'll make all the difference in your service.Thank you again for your feedback and your loyalty. Have a fantastic day and as always, if you have any questions or need any additional assistance, we are a phone call away! -Heather Lewis, Client Care Manager
They will Reach Out For you LOL
by FJlost on 01/02/2014updated 04/24/2025Let me start out by saying Wow... My family has been a loyal Fletcher Jones Mercedes customer for 20 years. Over the last week we were shocked to deal with their customer service dept. we have never been treated so poorly. Fletcher Jones… Mercedes of Newport beach knows how to do one thing very well ...SellCars. When it comes to resolving service /dangerous safety issues. They get an F. they have put us through the ringer for over a week on a safety related problem with our 2007 CLK 550 leaking gasoline from the fuel sensors/gas tank under the two rear seats. There are thousands of complaints online and on the Ntsb government website. Mercedes has know of this dangerous safety issue for years and refuses to recall the over one million vehicles with this defect. Our vehicle has 7000 miles on it.. It is a costly fix and their customers should not have to pay the tab on their lack of engineering . Shame on Mercedes Benz of America and Fletcher Jones Motorcars of Newport Beach, Ca for not issuing an immediate recall on this dangerous safety DEFECT.. Thanks to their so called "Top rated customer service team" they have lost my families business forever. Never let them tell you they will Reach Out to help you. If you ever hear them say the following two words (reach out & goodwill) Run for the hills.Again, I am so sorry to hear that. Would you please contact me and share the details with me so that I may resolve your issues? (949) 718-3160 Heather Lewis, Client Care Manager
A Problem (for me) Solved
by CDMMBOwner on 01/28/2014updated 04/24/2025When I discovered a nearly flat tire on my car in my home garage, I called Roadside Assistance for help. Jenny was at my house in less than an hour after my initial call (she was finishing another job when I contacted the service). She was… quick, efficient, and attentive....and VERY pleasant. I called Service at the dealership and made an appointment for the afternoon for the tire replacement. My Service Associate, Randy L., greeted me promptly, escorted me to his office, filled out the paperwork, and estimated an under-two-hour timeframe for the work. About an hour-and-a-half later, he called with the good news that the car was ready. After visiting the efficient and quick Cashier, my car was rolled out in under 10 minutes. I always have a great experience at FJ, but this one was exceptional. Thank you!Thank you for taking the time to rate and review your experience. I'm pleased to hear that Randy took excellent care of you during your visit. If you have any questions or need any additional assistance, please don't hesitate to contact us. - Heather Lewis, Client Care Manager
Fletcher Jones has no Integrity!
by angelbling1 on 12/19/2011updated 04/24/2025Stay away from this dealership! They will lie and tell you anything in order to make a sale. I bought a 2012 GLK in November and wanted a tow package installed. They said they could not install a tow package as part of the purchase price,… but that I could have it installed later for an additional cost of approximately $500 and it would only take a day. When I called a couple of weeks later to make an appointment to have the tow package installed on my GLK, I was informed that they would have to order one which would take approximately 2 weeks and that it would cost $2200! When I called to complain I was told they would give me a 15% discount. That is like offering a band aid to someone with a severed leg. How Insulting! I was a loyal customer previously and am really disappointed that they don't value their repeat loyal customers. When I tried to send an email to their General Manager, Garth Blumenthal, the email was rejected. He doesn't have time to listen to how his sales force is deceiving their customers as long as they make the sale. Shame on FJ for blatantly lying to me about the cost of the tow package just to make a sale. Integrity is a terrible thing to lose and this dealership has no integrity!Hi Suzanne, I have copied our General Manager, Garth Blumenthal, on our previous emails. I do not believe that your concerns have gone unheard. Please let me know once you have had a chance to review the email I sent you earlier. Regards, Heather Lewis
"First Class Service = No Class Service"
by westcoast51 on 12/17/2011updated 04/24/2025Fletcher Jones "First Class Service = No Class Service", I wonder if Mercedes Benz Corporate knows how these people are treating their prospect customer. I went to FJM on a rainy Monday ready to make a decision over an entry level unit… C250. When I got there I introduce myself as a person who work in the same industry but Honda, and my intention to get a fleet Internet deal; knowing that factory is given incentives and advertising it very strong. Salesperson Shawn McPeck welcomed me and everything went OK (demonstrating the car features and benefits, including part of the test drive - the one when you drive to enjoy the experience). All of a sudden, he started giving me directions and Boom!!! we end up at the new car lot, making me walk under the rain just to pick up the stock number he will work numbers on - Don't you guys have inventory control under computer software or system Mgmt on a State of the Art location? In the Negotiation Process Mr McPeck start getting angry went I asked again for the factory incentives or discount offered (I was there for the lease especial), moreover when I asked him about my Credit Report and Fico Score to show it to me; he said I have a 665 Score stating "It's not important since you have not committed to anything" (not showing it to me at all). Finally their practice of no disclosure when even further... their start lying about the Money Factor saying that 0.00170 was MBFS super-prefer one and when I asked him to explain to me the drive off charge of $1500 he said that MBFS charge $875 "Bank Fee" just to get you into the lease Program (I told you Im a car guy, with years of experience and you come out with this kind of BS?), long history short, when they run out of how to hide the information from me Mr Shawn McPeck start offending me saying "if you are looking for a $399 Honda payment you should stay with Honda" " You don't deserve to drive a Mercedes because you don't want to pay for it" Finally his Sales Mgr (a guy with a heavy New York Accent) came to help him seating in front of me and turning the computer screen to show me the deal and start saying "You want $1000 more for your car - It's not gonna Happen!" You want to discount my car - It's not going to Happen!" and went on and on until I stopped him and excuse myself, leaving the "First Class Service Experience behind". Same day a few hours later went to MB Long Beach and guess what... they disclose everything to me, got my new car at the same price I was asking them with a lower Money Factor 0.00144 and my Fico was 700 and more money for my trade (just like I wanted it)... in no more than 40 minutes!!! and because of that I gave them a voucher from corporate for $1000 off the price without asking for any extra adjustment!!! What a difference !!!!!! Guest what Mr McPeck and associates, this Honda guy is driving a Mercedes Benz and I already sent another friend to Long Beach and he got his car also... you just lost two deals!!! One thing is for sure I will tell all my friends, family and relatives what I qualify of "the worst car buying experience" (and have leased and buy at least 7 - 10 cars) Not showing a minimum of courtesy to a fellow professional who's been in the industry for the last ten years. Very sad for you guys, MB Corporate should send you to a core sales training process or brain wash, because you still doing business like it was 15 years ago. I GIVE YOU A ZERO (0) RATING!!!Dear Rafael, Thank you for your feedback. I understand that an apology will not negate your experience, nevertheless, I do extend it most sincerely. We do have a process in which you do have to select a car in order for us to be able to provide you with the most competitive pricing. Again I am sorry that we could not earn your business but I am happy to hear that you have joined the Mercedes-Benz Family. I hope that we can earn your business in the future. Please call me at (949) 718-3160 if I can be of any assistance. Happy Holidays Heather Lewis Guest Relations Manager
Amazing
by packerfan7 on 03/17/2014updated 04/24/2025The team was great, from Dana to Ari and James ! Thank you Team SullivanThank you for your feedback on your experience working with Dana, Ari and James. If you have any questions or need any additional assistance, please don't hesitate to contact us. - Heather Lewis, Client Care Manager
Great Service
by MyLoveablelegs on 12/22/2013updated 04/24/2025My experience at your dealership was superb, I really didn't know what to expect because I'd been turned down at other dealerships, or told that they couldn't work with me. I'm so grateful to Paul, Phil, Shelly, Richard, Dean and everyone… who made this experience easy and pain free for me. Blessings to all of you for a great Holiday Season!!!Thank you so much for your feedback! I'm so pleased to hear that Paul, Phil, Shelly, Richard, Dean and the rest of our team took such great care of you. Happy holidays and thank you for taking the time to rate and review your visit. - Heather Lewis, Client Care Manager
Outstanding Experience from a 1st Class Dealership
by Carl_Jaafar on 05/30/2014updated 04/24/2025Fletcher Jones Mercedes, Newport Beach is truly an outstanding dealership that compares to none; from Management to Sales and Service staff to the State of the Art facilities, they are my number one choice when it comes purchasing a car or… recommending one to friends and family...and my fifth car purchase from them yesterday attest to thatThank you for your loyalty and your feedback! I'm so pleased to hear that our team has always taken excellent care of you over the years. I you have any questions or need additional assistance, please don't hesitate to contact us. - Heather Lewis, Client Care Manager
As good as it gets
by Baxterbailey on 03/13/2014updated 04/24/2025In a nutshell, the typical expectation is that the process of buying or leasing a car will be (and usually is) one of the most unpleasant that you experience in life (short of brain surgery)...Eric G. and FJM have made it as good as it can… be. This is my fifth purchase from them and I would do it again.Thank you for taking the time to share your feedback on your experience working with Eric G! If you have any questions or need any additional assistance, please don't hesitate to contact us. - Heather Lewis, Client Care Manager
Trying to get you there
by prmody on 05/07/2012updated 04/24/2025If you are trying to get best deal sitting at home, this is not the dearship you want to deal with. They want you to come in and then offer a price that works with them (far away from the best price in the market). I suggest going to MB… Long Beach and talk to their internet manager Dez instead. He is upfront on pricing and would stick to his word. I did not buy my car from MB LB cuz I was not ready to wait for six months for a build I wanted. I sattled for something similar from another dealership for a higher price because of my urgent need.Hello Thank you for your feedback. I am saddened to hear of your dissatisfaction. Perhaps the best price was not discussed based on your time frame. Prices, programs, rates and incentives change monthly and at times more often. We are the Nations #1 dealer by being the most competitive in pricing and having a vast inventory to choose from. I would appreciate the opportunity to speak with you as my goal is to exceed your expectations. I can be reached (949) 718-3160. Respectfully Heather Lewis Guest Relations Manager
Mercedes-Benz GLC-Class
Mercedes-Benz E-Class
Mercedes-Benz G-Class
Mercedes-Benz C-Class
The Fletcher Jones family of dealerships has been around and family owned since 1946. Because of our experience, size, and dedication to excellence we know what is important to you as a customer and are ready to go the extra mile, every time. Here are some of the benefits, unavailable anywhere else, that you will receive as a Fletcher Jones Preferred Owner.
To make life easier, whenever you bring your car in for a maintenance appointment, you'll receive a complimentary Mercedes-Benz loan car. No need to go through the hassle of getting someone to pick you up or drop you off. Contact an Appointment Coordinator to make the necessary arrangements.
One of Fletcher Jones Motorcars premier services is a complimentary airport-shuttle service from our facility at 2172 North East Bristol, near Birch. You'll be transported to and from John Wayne Airport. Your car will be safely stored and washed, and ready when you return. An average savings of $30 per day.
- Complimentary Loaner Cars
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
- Express Service
Thank you for your feedback. I'm glad to hear the process was pleasant and efficient. Please let us know if you have questions or need any additional assistance. - Heather Lewis, Client Care Manager
by heather_fj on 04/02/2014