Land Rover Newport Beach
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Customer Reviews of Land Rover Newport Beach
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Outstanding follow up and service
by Jenny on 02/21/2025
Here’s a concise and positive review you could write:
“I had an excellent experience with Dana & Travis at Jaguar Land Rover Newport Beach service. Their follow-up communication was outstanding—quick, clear, and always professional. They… ensured every detail was handled smoothly and made the entire process seamless. Truly top-tier service that reflects the luxury service. Beautiful decor inside as well.
27 reviews
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Outstanding follow up and service
by Jenny on 02/21/2025Here’s a concise and positive review you could write: “I had an excellent experience with Dana & Travis at Jaguar Land Rover Newport Beach service. Their follow-up communication was outstanding—quick, clear, and always professional. They… ensured every detail was handled smoothly and made the entire process seamless. Truly top-tier service that reflects the luxury service. Beautiful decor inside as well.Poor customer service
by Minh on 06/05/2024I am writing to formally lodge a complaint regarding the service I received from the Land Rover Newport Beach service department. In May 2024, I contacted your service department for a quote on a tow package for my Range Rover. Gary from… the service department assured me he would call back on Monday with the quote, but I never received a follow-up. This lack of communication was highly unprofessional and made me feel that my inquiry was not taken seriously. On June 3, 2024, I called again and spoke to Mark Medina from the parts department. Mark provided a quote of $2443 and informed me that the parts would need to be ordered. He subsequently sent me an email instructing me to contact the service department to schedule an appointment. When I called the service department to schedule my appointment, I requested a loaner vehicle for the anticipated two-day service. To my surprise, the receptionist did not offer a loaner vehicle. Instead, she repeatedly told me that a shuttle service could take me home within 20 miles. This response was inadequate, especially considering that even for an oil change, a loaner vehicle is often provided. It is unreasonable that a service exceeding $2000 would not include a loaner vehicle. The receptionist eventually mentioned that a loaner vehicle would be available on July 11, 2024. This delay is unacceptable and reflects poorly on the service department's commitment to customer care. Frustrated, I called Mark to express my dissatisfaction with the lack of a loaner vehicle. Instead of addressing my concerns or attempting to find a solution, Mark simply stated he would cancel my order without offering any assistance or alternatives. This response further exemplifies the lack of customer service and support. The service I have experienced thus far has been subpar and unprofessional. I expect better from a reputable brand like Land Rover. I am requesting a prompt resolution to this matter, including the provision of a loaner vehicle during the service and a review of the customer service practices at your Newport Beach location.Stellar service
by Debra123 on 05/28/2020In my 30 years as a car buyer, I have never been treated so swiftly, professionally and with such stellar service than at Land Rover Newport Beach. Moyca Gardasevich, handled every detail, advocating for the best deal that was within my… budget. Todd Gesh, finance manager, explained everything. I didn't feel pressed to add certain extras, but even the extras made fiscal sense. Manny, my concierge tech support specialist thoroughly explained ever nook and cranny, tech features and got my Bluetooth up and running in minutes. This is what all car buying experiences should be like. What a great team! I walked away with a terrific vehicle, in my budget, that will endure all weather and road conditions. Thank you Land Rover Newport Beach! Debra, the teacher.Amazing experience!!
by Natalia on 05/07/2018updated 05/22/2018My experience with Nina G was excellent. She was very friendly, helpful, and honest. She was extremely easy to work with. Very friendly dealership, will definitely recommend. The process of their leasing was very quick. I had a great… experience here. Thank you Nina!Quick and easy deal with Salesman Nate McLeod at NB Land Rover
by TheMedProf on 03/26/2018My husband and I have been here many times but were pleasantly surprised at how easy this Range Rover sale was by dealing with salesman Nate Mcleod-looking forward to seeing him in a few months when we will be ready to buy a new Aston… Martin DB11-Horrible customer service
by Cohanmomma on 12/08/2016Bought a pre ownned rang from Newport Beach Landrover , brakes were out , now 20k miles and less than a year , engine is gone and they are not honoring the 3k warrantee that they were high pressured into buying !WORST DEALERSHIP
by Bluewest101 on 08/30/2016We purchased a car here and after a few months the brakes were bad. We asked them to cover the cost of repairs but they refused. They do not stand by the cars they sell. They want you in the door to sell you a car and then they don't offer… any help after that. The Manager Steve Brown is rude and unprofessional and sent a condescending email when we asked for them to cover the cost of repairs. Bad dealership. Do yourself a favor and go somewhere else.Excellent Work Again
by chrismattis on 07/09/2016This is the BEST service center I've dealt w/ in 30 yrs of cars Luke is one of the finest Service Writers / Service Managers I've ever meet They are fast, accurate, work hard to get you what you need at a great price (they even… guarantee w/ price match refund policy) The Quality of the work is Exceptional, it's done RIGHT the 1st time This is my 1st Rover, I'm hooked on this company, it's staff & products Thank You so much - Chris MattisCompletely Satisfied with my purchase
by Alinarmin on 05/30/2016I purchased a pre-owned certified Range Rover from the Newport Beach Land Rover dealership. There few small cosmetic things that needed to be done. They also took care of it without me even requesting them. I can't thank enough the sales… team, Sales managers and Service manager who professionally performed all required services. I strongly recommend this dealership for any sales or service requirements that you may have. Thanks to everyone at Newport Beach Land Rover team.Over & Above Quality
by ChrisMattis on 05/27/2016We bought a pre-owned Range Rover, the front bumper was touched up from the previous owners, it peeled 6wks later, Range Rover repainted the entire bumper the original color in 1 day They are Amazing! - Thank YouGreat Dealership
by katie5146 on 04/06/2016I can't say enough good things about this dealership. I am very happy with their service department and they are extremely fair in pricing.Fantastic Service
by Lnpitbull on 03/29/2016Steve Briwn and team provided excellent service. He was proactive with his communication and follow up. He took care of getting the issue w/my car resolved quickly. Thanks for making it easy!MY New Range Rover & Nancy
by Mrjfk246 on 01/29/2016updated 02/08/2016Wow!!! What can i say, great experience from Nancy in Sales at Newport Beach Land Rover. Looked for over 2 months for the right pre-owned RR for my family. We first found the car online and called right away - very nice and informative… over the phone. We made an appointment for the next morning, drove and went through the car. They took their time with us and we did not feel rushed. Left a deposit and came back the next day - everything went very smoothly with all the paperwork. Next came the delivery & Nancy went through everything with the car - she took a good hour's worth plus to go through the car with my wife. Thank you Nancy ... we will definitely be back someday! Very honest company & sales people - they stay true to their words & promises.My Range Rover 2014 Sport
by Aashelly on 12/30/2015My vehicle had to be serviced at European in Santa Ana - all in all the work took over three weeks. After I dropped it off at your dealership, I did all of the follow-up calls - I didn't hear from the service advisor at your dealership… again. The only communication I received from the dealership was an email asking me to trade-in my Range Rover and the email suggested a trade-in value.2013 Range Rover Sport Purchase
by rapodaca on 12/28/2015Dave in sales was great and really was informative and helpful.Great People, Place and Service
by kotokid97 on 12/27/2015I had my engine light go on for unknown reasons on the way to the airport. So I dropped it off and let Marco handle the details. Being next to the airport was a real convenience. He kept me updated everyday and helped keep the cost of… the repairs to a minimum. The car was ready upon my return and they picked me up at the airport. No problems, since and I'm grateful that it all went so smooth. Thank you JLR NB.Jaguar Newport Beach
by JagLover2015 on 12/17/2015I recently acquired my seventh Jaguar and my buying experience at Jaguar Newport Beach was by far the best. Since I had not yet dealt with this dealership, I did my usual research on the web and learned that their sales and service… departments both had very favorable reviews so I thought I’d give them a try. Since I had not yet dealt with this dealership, I thought it would be best to get a feel for their customer service by calling for some basic information as I’m big on first impressions. I had the pleasure of speaking to a very knowledgeable sales person by the name of Sharek. He was able to immediately provide me with some preliminary information about their current lease specials, confirm that the vehicles I was interested in were still in stock, and set up a same-day appointment for me to view them in person. No high pressure sales approach – just some helpful information and good customer service. Upon my arrival at the dealership, both vehicles were at the entrance to greet me. They looked stunning and I knew that it would be difficult to choice just one. Since Sharek knew that my time was limited, he arranged for his associate, Natasha, to assist me since he was finalizing a transaction with another customer. Again, excellent customer service. Natasha’s approach was refreshing and very straightforward. As a result, I was able to get the information that I needed in record time. Additionally, she was very patient and willing to go the extra mile to ensure that I got the car of my choice. At this point, I knew that I had found the right dealership. They had everything that I wanted including the color choice, price and customer service. Above all, what impressed me the most was how well they worked as a team to finalize the transaction and get me on my way in a beautiful new Jaguar XJL Portfolio. Congrats on a job well-done!Service Review
by 123456big on 12/11/2015Marco Palacios, Service Advisor at Jaguar Newport Beach, handled the service of my 2010 Jaguar XF in an excellent manner. He was timely and arranged for great service for my oil Change and Inspection.Great communication and good service
by kkang257 on 11/30/2015Marco is a great guy to work with. He commits to his clients and try to listen to them. I personally felt a lot more comfortable talking to Marco compared to the one I used to go to in Mission Viejo center(will never visit Mission Viejo… office again)Best car buying experience I've ever had
by tdrangerover on 10/17/2015I bought my first Range Rover from Moyca Gardasevich at the Newport Beach Land Rover dealership. She was more knowledgable about the vehicle than anyone I has spoken with anywhere else. Her attention to detail was amazing and the… experience was top notch. I would recommend this dealership and Moyca to anyone looking to buy a Range Rover! This place is professional, well-run and first class!Easy to deal with sales people. Dealing management
by thirtyday on 09/27/2015Like the sales lady. Management requires fingerprinting to complete the purchase! Finance dept trained to sell you many financial products. Spent hours to complete paperwork after hours on trade in . They sell used cars probably as many… as new cars. Felt like in a used car dealership with nice new car sales person. At least sales person keeps you hydrated.
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