Sterling BMW
Today 9:00 AM - 7:00 PM
Customer Reviews of Sterling BMW
Review type:
Great experience from start to finish
by Ken Fulton on 06/27/2023
The salesperson was extremely knowledgeable and went out of her way to find answers to difficult questions. The order was placed promptly, and she communicated with us throughout the transit from Germany to California. The delivery process… was quick and comprehensive, as were the financial aspects of the deal. We could not be happier with the whole experience, and we love the new BMW.
59 reviews
Sort by:
Outstanding!!!!
by Jodi Brady on 04/25/2021Mike Walters was my sales advisor and I cannot remember the last time I enjoyed a car buying/leasing experience like I did on Friday. He called me about my initial inquiry, left information about the vehicle with ZERO pressure. Like… most of us, I was a bit unsettled about going into ANY dealership and the process of the back and forth and the pressure of buying “now”. I WAS WRONG!!!!! From the moment he approached me to the moment I signed paperwork, I was thoroughly impressed!!!! He is no nonsense, very respectful and a joy to work with. The team at Sterling BMW is top notch, customer focused and changed my mind completely to what a car buying experience “should be”. I highly recommend STERLING BMW and especially Mike Walters if you want the best car buying experience EVER!! Also, thank you to Alex in finance for the laughs and guidance through the paperwork, you are great at your job! It’s only been two days with my BMW X2 so I haven’t had to utilize the service department yet, so I will review that end when I have.BMW family group
by George W on 04/19/2021Tina was great to work with for a no hassle sale. The entire Sterling team had a great friendly attitude and made it a pleasure to work with them 👍.Seamless transition for lease renewal
by Jon N on 04/19/2021Justin was fantastic at Sterling. Made it easy from beginning to end. Helped me get into a new car a few months prior to my old lease ending.Deceitful Lease
by Newport Beach Sterling BMW on 04/04/2021I needed to lease a car for my family. I told the sales person my FICO SCORE is 520. The sales force at the sterling BMW Newport Beach asked me to bring a cosigner. I took my daughter next day as a cosigner with a FICO SCORE 750. After… spending two days with the sales department and conforming all the lease terms. I told the sales Department do not pull our FICO scores unless it will be an ok deal. However, after pulling our FICO scores then Sales manager walked to us and told us, sorry, we can only leased the car to your daughter’s name. She ended up to leased it under her name, but I felt a sales manager should know all the BMW lease terms before commit and pulling our FICO scores for both of us. We were told by the manager this is not their fault and it is BMW corporate decision.BMW M340i
by Ulisesm on 03/15/2021Giddy is a great sales rep. Really patient and personable.Dealer Trust
by Paul Vogelgesang on 03/15/2021I can purchase a BMW from many So CA BMW dealers. While its a 20 mile drive, I choose Sterling BMW. It all boils down to TRUST and my long term relationship with Tina Swistak.Left me with my car's paperwork and no car
by Patrick Abaca on 02/21/2021Bought a CPO and they took a week to send me the paperwork. When I finally got it, they sold the car to someone else, claiming they paid more moneyHighly recommend Sterling BMW! Tina is amazing
by Rob on 01/10/2021Called several dealers for an X3 M40i then I spoke with Tina in internet sales at Sterling. What a breath fresh air...she is fantastic. We closed the deal in in a few hours and I could not be happier. We absolutely love the car and the… great shopping experience. Highly Recommend Sterling BMW!Best car buying experience ever!
by Kristine on 12/22/2020I just special ordered a car from Sterling BMW. From the management to the sales force, the staff is knowledgeable and easy to work with. They didn't have the specific car I wanted so they helped me with a special order which was a new… experience. The hardest part...waiting for the car! The rest was easy. Thank you Sterling BMW (especially my Sales Person Kai Groschupf and Manager, Anthony La).Straightforward; Great Service
by Alex on 12/17/2020I had my eyes on a Long Beach Blue M2 in manual. Although they’re was some around, I wasn’t able to find one for the right price. When I finally decided to make my way to Sterling, I was greeted by friendly staff who wanted to make my car… buying experience straightforward, stress free and without going back and forth haggling. They gave me the best deal, traded for the specific car I wanted and had me in and out the door quickly. Thank you John Vliet and Adrian Contreras. I would highly recommend going to this dealership.M2 Comp
by Vino Marg on 12/15/2020Irvin was very accommodating! Very helpful and professional. Our buying experience ran smoothly. Keep it up, Irvin!Quality and efficient
by Adees on 11/02/2020Device dept delivers quality , fast and personal service! Staff was friendly and helpfulThumbs up!
by Sam on 05/04/2020Great fast and improved service!Parts
by John Curtius on 04/30/2020Gador took care of my problem and did a great jobGood value, excellent service.
by Nader on 04/17/2020Really glad I purchased my vehicle from Sterling BMW. Love my vehicle and the service is fantastic. They always get me in right away and I know the work is being done right which I appreciate. My service advisor is also very knowledgeable… and prompt.GREAT service at Sterling BMW
by Great Service at Sterling BMW on 04/01/2020I had one of the best sales and t service experiences ever at Sterling BMW. Great trade in on my old Mercedes. Had a check engine light come on in 2nd year Of ownership. Cameron and Alex were fast and thorough and my whole repair experience… - from pickup to drop off - took only 4 hours. That is an experience that will be hard to beat. Video of inspection texted to me was awesome. Totally covered under Sterling extended warranty. Thanks!Bmw x7
by Hb Bmwx7 on 12/13/2019Awesome service at sterling! Ben was so helpful and really knew everything about the car.. Ken was helpful getting the car we wanted. Would highly recommendVery courtesy & friendly staff, five star services.
by Ken X7 on 09/13/2019Very pleased with service advisor and all staff, all are very courtesy and friendly. Job finished on time as promised, loaner vehicle is more like brand new.Great experience, Mike Walters was very helpful with my CPO purchase.
by TSBMW535i on 06/09/2019Had a great experience while purchasing my CPO 5 series. Mike Walters was very helpful and the entire process was quick and easy. Highly recommend this dealership.Another great lease experience
by Mattblang on 12/26/2018This was my third lease with Sterling BMWJustin was as professional as usual in his conduct and willingness to walk through a few different scenarios, all the while letting me arrive and my own conclusion(s). I did tour a couple of other… dealerships, these guys just make the process too simple to walk away from.Buying experience
by Dannympark on 11/26/2018Mark and Rork was great and easy to work with. No usual sales pressure. Mark was very prompt to finalize the process. Their financing and lease returning process was never been so simple. I would recommend this dealership to anyone looking… for great car and experience.
About our dealership
Amenities
- Complimentary Drinks
- Complimentary Coffee
- Complimentary WiFi