Galpin Ford
Customer Reviews of Galpin Ford
Review type:
Happy Customer
by Laundryqn on 08/02/2016When my husband & I went looking for cars, we met Matthew Sanes at Galpin Ford. This was our first car buying experience. Matthew was extremely knowledgeable, honest and was willing to go above and beyond when he offered to meet us to… complete our purchase. We had an incredibly positive experience at Galpin.They are the best!
by Riosam_87 on 05/17/2016I lost my truck I used for both personal and business in a fire and was scared of the process of buying a car! I went to Galpin Ford almost expecting to get turned away because I don't have the strongest credit and my business is so new. I… can't run my business without a vehicle, so I was just hoping and praying for a miracle! From the moment I walked in and met Bob Ware, he put me at ease assuring me that he would work as hard as he could to make sure I left with a vehicle that would be perfect for my business and be within our budget. Well let me say, not only did we get the car I had secretly dreamt of having, but he worked to make sure that it was well beneath what I said I could afford every month! I am so thankful for Bob and the team of people at Galpin Ford! I know where I will be going next time I want to buy a new car! Thank you Bob!Thank you for sharing your story! It's wonderful to hear that you had such a positive experience working with Bob. We know that buying a car can be stressful. Our team works hard to create a relaxing environment where customers can find the right match based on preference and budget. We hope you'll consider us again for it. Until then - safe travels! Jeff Skobin Marketing Manager - Galpin Motors (818) 778-2255 jeff@galpin.com
What Car Buying Should Be
by LPatino on 05/04/2016I had a great experience at Galpin Ford, and Bob Ware is the man! He found me a 2016 Mustang GT/CS with absolutely every option I wanted. It was a tall order but he made it happen, and I was driving it off the lot two days later. Absolute… VIP treatment. If you're looking for a fair deal, true professionalism and a personal touch, I recommend Galpin. Be sure to ask for the man... Bob Ware. :)Thank you for your positive feedback. We're thrilled to hear that Bob was so helpful during your experience at Galpin Ford. Your recommendation is definitely appreciated. If there's anything else that we can do for you, please give us a call. See you on the road! Jeff Skobin Marketing Manager - Galpin Motors (818) 778-2255 jeff@galpin.com
The impossible made possible
by RLovy26 on 05/02/2016Bob Ware is the best! My sister and I got our last 3 cars from him. I have the worst credit and he somehow made it possible for me to finance great cars. Not only is he patient, reliable, and knowledgable but absolutely hilarious! I'll… never go anywhere else.We really appreciate your loyal business! We're very happy to hear that Bob has been pivotal in making all of your Galpin Ford experiences positive. Exceptional deals and customer service come standard with the dealership. Jeff Skobin Marketing Manager - Galpin Motors (818) 778-2255 jeff@galpin.com
Not Customer Friendly Talk to Management
by msrotti on 04/25/2016****The star is for Ella*** I am looking for a specific Maserati and found one online at Galpin in North Hills. I did the online chat as I don't want to field calls all day from sales personnel. I simply asked for pictures as they only… had 4 up on the site, no VIN and no Carfax and little info. I simply asked for the VIN #, the Carfax, if it had a rear view camera and as well a navigation system. I also asked for the Fleet Managers name as my friend wanted to go with me when I looked at the Maserati as she was in the market to purchase an SUV. I also asked for a bottom line price on the car as if lines of negotiations were not open, I was not about to waste my time driving there. I was told by Ella (very nice person and the sales person could take lessons) that someone would get back to me by email. Mr. Mehdipour emailed me the pictures and said yes it has a rear view camera and as well as navigation system. If I need pricing or anything else I should call him. I emailed him again and asked for the VIN # as on the picture it was small and blurry. I also asked again for the Fleet Managers name as well as the Carfax. First, I would have called if I had wanted to....this is why I wanted the information emailed to me and this is why I used Live Online Chat. I had to asked twice for the rest of the info and then they were still not forthcoming with the info on the Carfax, the VIN# or being open to price negotiations as I have checked Edmund's and there is room for negotiations. I was told by Mike Mehdipour, in his last email to me that the managers name was Alex Shams (and his phone number). Mr. Mehdipour went on to tell me I can get the Carfax from Alex and (I quote) "We have no FLEET department in used car". But still no VIN# was forthcoming. I emailed him back and told him I will buy my car else where and Thanks. This experience was very disconcerting as I had not even set foot on this lot and was willing to drive there from WLA that day; can you imagine how they would have tried to treated me on the lot? Today Galpin lost two sales. Great Job Galpin! I have advised my friend that we will go to another Ford Dealership and buy her SUV. All I can say is Wow! Just Wow. UPDATE: 4/23/16 Alex Sham contacted me and was very accommodating. So my one star is now a four star. If you want respect and helpfulness contact Alex Sham at this dealership. Thank you again Alex for reaching out! It is most appreciated.VIP Treatment from Bobby Bell & Neil Stone
by Imagemover on 03/26/2016How many times have you gone onto a car dealer lot and felt like you were chum in the water for salesmen who were circling like sharks waiting to pounce on you before you have your car door closed or before both of your feet hit the… showroom floor? At Galpin Ford there is a way to avoid that – call Bobby Bell and/or Neil Stone. My wife and I just purchased a new vehicle from Galpin Ford and we can’t say enough good things about the experience, and Bobby and Neil were the biggest reason for that great experience. Together they made us feel like VIP’s. We had been researching a new vehicle for some time, knowing that our 12 year old Ford with 162,000 miles was going to be up for retirement soon. We had purchased other vehicles at Galpin over the years so it was our first and only stop. When we first began the process we were introduced to Bobby Bell, who in a very easy-going, no pressure style answered all of our questions and took us for a test drive. But we weren’t ready to buy. Purchasing a vehicle these days is a serious amount of money, and since we keep our vehicles a long time, we wanted to make sure it was exactly what we wanted at the price we could afford. Over the next few months, Bobby patiently walked us through all the models and the options, was always available to talk or text and no matter how many questions we had was always available to answer them. And if he didn’t know the answer he would look into it and get back to us quickly. Even when my wife would make an unannounced stop at the dealership with the kids in tow, Bobby graciously made it a point to answer her questions and make sure the kids were having a good time as well, allowing them to climb in the cars and showing them the different features. Despite his busy schedule Bobby always gave us his focused attention and never made us feel pressured or rushed. By the time we were done “researching” we knew exactly what we wanted. When the time came to finally pull the trigger on the purchase we knew exactly what we wanted – the exact model, color, options, etc. - and really weren’t interested in anything more, or anything less. When Bobby did a search of the inventory, Galpin did not have a vehicle in stock that matched exactly what we wanted. And although we could’ve ordered one to specs we didn’t want to wait 12 weeks for it to come in. The other option was to search other dealers and work out a dealer trade. So Bobby led the hunt for a vehicle in stock at another dealer. The first search came up empty. But he and the folks at Galpin cast a wider net and in a day or so found a vehicle that had everything we had on our list. And then he worked quickly with that other dealer to make a trade. 2 days later we returned to Galpin to see our new vehicle and meet with Bobby and Neil to complete the purchase. I can’t say enough about how easy Neil made the purchase process. Once the price was agreed upon, he quickly and efficiently walked us through the paperwork and signatures. It was painless. Then it was on to finance where we met with Todd, who made signing the final documents simple and easy as well. And to cap it off, before we left the dealer we had a nice dinner at the Horseless Carriage Restaurant courtesy of Neil Stone. If you are looking for a truly VIP experience with honest, no-pressure salesmen I can’t recommend Bobby Bell and Neil Stone highly enough. Give them a call, set up an appointment and save yourself the experience of becoming “chum” in the water for the salesmen circling the unsuspecting customers who drive on the lot.Thank you for your glowing review of Galpin Ford! It is great to hear of your car buying experience with Bobby Bell and Neil Stone. Our team strives for great customer service and professionalism. We really appreciate your loyal business. Please let us know if there's anything else we can do for you. Drive safe and see you on the road. Jeff Skobin Marketing Manager - Galpin Motors (818) 778-2255 jeff@galpin.com
Top Notch Service!
by Shawnandjess on 03/01/2016I have one of my best buying experiences ever buying at Galpin Premier. I found a terrific deal on a nearly new 2015 Audi Q7. My salesmen Justin Permijo was top notch. He provided excellent customer service and was really helpful the… whole entire way through the process. He/they really made things as easy as possible. Ask for Justin if you come in there to buy. He will not disappoint. We drove all the way from Temecula for this great deal. Hope to buy there again next time we are ready.Patrick Wellman is the best!
by Franniekatz on 02/09/2016The grueling task of identifying and purchasing 2 new cars in 2 months was our task. We had purchased from Galpin Ford in the past and thought it prudent to check out the new line of hybrid and electric cars offered. We connected with… Patrick Wellman and his assistant Jim Mellon at the North Hills location. THESE GUYS ARE THE BEST. They offered the best education, generous knowledge and council on the various cars in the class and thorough attention to detail throughout the whole buying process. We bought a Cmax Energi and one month later bought a Focus Electric. They both drive each of these cars so they know their products first hand. We're so happy with our decision and grateful that we met this team. Patrick was incredibly fair with allowing respectable negotiation, guided us with financing and his follow through has been outstanding. If you want a "human" car buying experience call Patrick Wellman at Galpin Ford…he makes the whole process fun too!We are happy to make your experience fun and engaging! We're glad to hear Patrick and Jim treated you so well, and we hope you're enjoying your new cars! We always strive to present the best deals with a professional and caring staff here at Galpin Ford. Thanks again for the feedback! Jeff Skobin Marketing Manager - Galpin Motors (818) 778-2255 jeff@galpin.com
Phil is great!!!
by d00gie on 02/02/2016Amazing!!! My cousin told me that Phil was worth coming all the way from Orange county for. I took the train and Phil picked me and my bike up!!! Red carpet treatment, a great deal and 2 points better than my credit union on financing!!!… Thanks Phil!!Thanks for the five-star review! We're happy to hear that Phil went the extra mile for you, and we hope your new vehicle was worth the trip out to Galpin Ford! We hope you enjoy your new purchase for many years to come. Jeff Skobin Marketing Manager - Galpin Motors (818) 778-2255 jeff@galpin.com
New Truck 2016
by calpet1 on 01/30/2016Steve Rodgers help us buy a new 2016 F150 and the experience was amazing.Thanks for your five-star review! We're glad to hear you had a positive experience, and we hope you enjoy your new F-150! Jeff Skobin Marketing Manager - Galpin Motors (818) 778-2255 jeff@galpin.com
Curtis Cresssal
by Yamilerubio on 01/28/2016Curtis Cresssal ford in north hills great man ! Worked really hard to get me a good deal ... Highly recommend himThank you for your five star review! We appreciate your recommendation of Curtis, and the staff here at Galpin Ford look forward to further serving you in the future! Jeff Skobin Marketing Manager - Galpin Motors (818) 778-2255 jeff@galpin.com
Don Rhode @ Galpin Ford
by Giantian on 12/05/2015I have been going to Galpin Ford for over 13 years, my family as well for even longer. Don Rhode always is up to the task and can help you get the care you need in no time. They are very knowledgeable and know what they are talking about… with cars. Fast service and they know what they are doing, cant ask for anything better. Thank you Galpin Ford.We appreciate your recommendation of our staff at the dealership, Giantian. Excellent customer service and professionalism are of extreme importance to us, so it pleases us to hear we've been able to provide that for you for over 13 years. We appreciate your business. Please let us know if there's anything else we can do for you. Drive safe and see you on the road. Jeff Skobin Marketing Manager - Galpin Motors (818) 778-2255 jeff@galpin.com
best service ever
by fleetwood1 on 11/28/2015Don Rohde was very helpful and caring i didn't expect such great service with past experiences. He got me a car i can afford with a low interest rate. Thank you Don I will recommend u to anyone i knowWe are happy to make your experience fun and engaging! Please let us know if there's anything else we can do for you. See you on the road! Jeff Skobin Marketing Manager - Galpin Motors (818) 778-2255 jeff@galpin.com
Art's the best
by Angie_M on 11/27/2015I recently purchased a vehicle from Galpin Ford with the help of Art Ramirez. Art made my experience quick and easy! I am very happy with my purchase and the service was great! I highly recommend Art he knows how to listen and give advice.… I never thought I would leave with a car that same night but Art and his manager Sean made it happen. I told him I had a budget and he knew how to stay within those guidelines. He was very helpful and understanding, he also knows how to make a customer feel at home. As I waited for the process he continued to check up on me and made sure that I was getting what I wanted from my purchase.Thank you for your five star review, Angie! We respect our customers time and budget. It's good to hear Art and the rest of the team took such good care of you. If there is anything else we can do for you, please give us a call. Jeff Skobin Marketing Manager - Galpin Motors (818) 778-2255 jeff@galpin.com
Great experience
by caligal1 on 11/27/2015Let me say this, it was my first time buying a car from this dealership (was also my first stop) and I have to say I was very please! My sale guy Farzin R. was not those kind of super pushy guy like most buyers would experienced. We both… came to an agreement where it made me super happy and i do think I got a great deal from him. Please ask for Farzin if you visit Galpin Ford in North Hills, CA. He is very honest and super comfortable guy to talk to, plus great with kids! This dealership has won many awards for being the best in nation. I would definitely come back here again.We are glad you chose Galpin to purchase your vehicle. We try to provide a relaxing environment where customers can truly find the right match based on preference and budget. Thank you for the warm recommendation of Farzin, our team, and location. Jeff Skobin Marketing Manager - Galpin Motors (818) 778-2255 jeff@galpin.com
PATRICK WELLMAN at GALPIN FORD THE BEST!!!!
by 22sharden on 11/11/2015I have bought 3 cars so far from Galpin Ford, Patrick Wellman Specifically. I I won't go to anyone else ever again. I have owned a lot of vehicles from a lot of different dealerships and every time it has been a whole day process. and I… HATE BARGAINING AND HASSLING... There was non of that with Patrick Wellman at Galpin!!! HE got me exactly what I wanted and I have never been happier... SO Happy I have purchased 3 times from Galpin and when its time for an upgrade, I will go there again. Absolutely no question!!!!! HE is the best!!!!!!!!!!! 5+ star ratingWe are glad to be of service in your car buying experience!We respect our customer's time and budget and feel elated that you found Patrick and our Team to be so helpful. We hope to continue to serve you for years to come. If there is anything else we can do for you, please give us a call. Jeff Skobin Marketing Manager - Galpin Motors (818) 778-2255 jeff@galpin.com"
Superb car buying experience
by tamir1 on 09/03/2015This is the second time we lease a car from Galpin Ford, this time as part of the early-birds program. Previously we had such a pleasant experience so we returned to Michael Moses, our salesman, to help us this time too. We were looking for… a specific combination of model, color and packages, and we knew that the only place to find it will be at Galpin Ford as they have the largest variety of cars in LA. We were not wrong. Michael and his son Josh helped us finding the perfect car for us, which can also fit to our budget. Michael and Josh are doing terrific job, they are honest, professional and have enormous patient. They treat you as part of their family and you know you can trust them with your eyes closed. I couldn't be happier with my experience and next time it’s obvious I will go back again. BTW, my wife and I are so happy with our new Ford Edge. It is beautiful luxury car loaded with technology and safety features. We couldn’t be happier with our choice!We are happy to hear of your positive experience with our location, Tamir. Exceptional deals and positive customer service come standard with the dealership. Thanks again for the exceptional review. If there's anything else we can do for you, please feel free to give us a call. Drive safe and see you on the road! Jeff Skobin Marketing Manager - Galpin Motors (818) 778-2255 jeff@galpin.com
Zabi Rhamany: excellent
by christac2 on 08/20/2015Zabi Rhamany is a great Car Dealor. He is committed to taking care if his customers in an excellent way. I just bought a '14 Ford Escape and am very happy with my car and the service I received with Zabi (also known as Z) he is very… personable and kind,We are pleased to hear of your experience with members of our staff. We strive for great customer service and professionalism; we're happy to hear you received this promise at our location. Again, we're grateful for your glowing review of our dealership. Jeff Skobin Marketing Manager - Galpin Motors (818) 778-2255 jeff@galpin.com
Great Buying Experience
by Jeff517 on 08/20/2015Galpin made my car buying experience painless and carefree. Patrick was very easy to work with and accommodating. If you are looking for great customer service and good deals, try North Hills Galpin! They know how to treat their buyers.Jeff, thanks so much for your feedback. We're thrilled you found Patrick helpful, our team knowledgeable, and the whole experience pleasant and easy. Our greatest goal is for all our customers to feel that way when driving away. Let us know if you ever need more help -- until then safe travels! Jeff Skobin Marketing Manager - Galpin Motors (818) 778-2255 jeff@galpin.com
Best Place to Buy a car
by jesus20 on 08/12/2015Galpin Ford is the only place where i will buy my cars from, go see Ryan Bridges. He always takes care of me. I have done the mistake of going to other dealerships in woodland hills CA and they were trying to rob me. Galpin is different,… they actually work with you. Thank you Ryan!We are ecstatic of your purchase and recommendation of Ryan! Do not hesitate to call if you need anything. We sincerely thank you for your business and hope to continue serving you for many years to come! Jeff Skobin Marketing Manager - Galpin Motors (818) 778-2255 jeff@galpin.com
Just Leased a Lincoln MKZ Hybrid
by ShellyCohen on 07/31/2015We just finished leasing our second Lincoln MKZ Hybrid from Galpin Motors. Our Salesman Orson Van Gay was just fantastic. He helped us choose the exact car that fit our needs. He worked with us to get the right price and was a real… pleasure to work with. I actually look forward to working with him in the future. Great place to purchase or lease.We are pleased to hear of your experience with members of our staff. We strive for great customer service and professionalism; we're happy to hear you received this promise at our location. If there is anything else we can do for you, please give us a call. Jeff Skobin Marketing Manager - Galpin Motors (818) 778-2255 jeff@galpin.com
Thank you for sharing your first car buying experience with Galpin Ford. We're thrilled to hear that you found Matthew so knowledgeable. If there's anything else that you need, please don't hesitate to give us a call! See you on the road. Jeff Skobin Marketing Manager - Galpin Motors (818) 778-2255 jeff@galpin.com
by here2help on 08/03/2016