Galpin Volkswagen
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Customer Reviews of Galpin Volkswagen
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66 sales reviews
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Taking greed to new heights!
by Trunkmonkey on 07/01/2022Terrible service and terrible prices. They took more than a week to give me a price on a Golf R and when they did they tried to hit me with a 37% market adjustment. Of course they spammed me every day while they didn’t answer my question… asking if I needed any more info and I did because I never got any. $17K market adjustment on a $45K car. These guys are [non-permissible content removed]. I can’t believe anyone buys anything from them. Greedy dealers like this should not be in business. I am glad manufacturers and online used car dealers like Shift and Carvana are going to make greedy dealers obsolete. It can’t come soon enough."Variety, Honesty, and Affordability!"
by Haleyboo on 05/18/2016I got my very first 2016 Jetta on May 16th, thanks to Victor Frausto at Galpin Ford in North Hills! I didn't feel pressured into a car that wasn't right for me! Victor definitley answered all my questions and really made my whole experience… as comfortable as possible! If you want to buy a car I highly recommend this dealership! They are friendly honest and make you feel like you're family!Thank you for sharing your story. Congratulations on your Jetta! We're glad that you found Victor helpful, our team knowledgeable, and the whole experience pleasant and easy. See you on the road! Jeff Skobin Marketing Manager - Galpin Motors (818) 778-2255 jeff@galpin.com
Galpin Volkswagen
by brattybrit on 04/27/2016Todd Kessler is the best sales person I have ever come across. He not only found a solution for me to get a new car, he got the price down to my comfort zone. He worked with Jonathon Kramer, who also went out of his way to find the car I… needed. All in all, this was the best experience of my car buying life. I highly recommend Todd for anyone looking to buy a car.p, he is fabulous!Thank you for sharing your experience with us. It's great to know that you were well taken care of by Todd and Jonathan. Our goal is to present the best deals with a knowledgeable and caring staff. We hope you'll consider us again for it. Jeff Skobin Marketing Manager - Galpin Motors (818) 778-2255 jeff@galpin.com
Todd Kessler at Galpin
by Pgilberti on 09/24/2015Last week I was T-Boned in my Volvo which ended up being totaled. Todd Kessler from Galpin made my getting a new Jetta completely pleasant and easy to get into a car especially since I am in extreme pain from the accident. If you ever need… a new car please use Todd as he treats you with complete respect and like a dear friend and makes buying a car easy and smooth and doesn't make you feel pushed or overwhelmed. Todd took great care of me and I will always go back to him for any car needs and would recommend him to all of you!!!Best Sales Experience
by daneel1 on 07/22/2015I went in not exactly knowing the out come of what my visit would be and Steve Rodgers greeted me at the door and took care of me like I was an old friend. I am in the industry and have high expectations and he exceeded all of them. I had… the Best Sales Experience I believe I have ever had. When I was walked to finance. The finance manager was prepaired and informed and straight to the point it was a pleasure to spend money with her. I will recommend them both to all of my friends and family.We appreciate your feedback. We're happy to hear you've been well taken care of by Steve and the rest of our team, and we hope you're loving your new car. Be safe on the road. Jeff Skobin Marketing Manager - Galpin Motors (818) 778-2255 jeff@galpin.com
Honest & Concise
by benditzel on 03/11/2015Went into Galpin Volkswagen and though Curtis Cressall works primarily in Galpin Ford, he was more than helpful in leasing our new 2015 VW Passat and trading in the old car. Another great experience at the Galpin family!saved me from getting scammed!
by Ewayn on 12/30/2014If you need a car and you don't want to get scammed I highly suggest that you go to Galpin Volkswagen on roscoe and Sepulveda and ask for Victor Frausto. He goes above and beyond to make sure the buyer gets the best deal possible. I was in… a situation with another small dealer that was trying to scam me out of my down payment after the loan never got approved. Victor went over there laid down the law and I was able to get my down payment back and he helped me get financed for a 2012 Passat with a lower interest rate. The overall experience their couldn't be better once again if you need a vehicle go see Victor Frausto.Used to hate dealers until I walked into Galpin Ford/VW
by miguelr1 on 09/09/2014I went with my girlfriend to shop for her car last Saturday 8/30 and wasn't expecting much, I didn't even think we'd drive off in a new car. Delfi P. was our saleperson and she was very helpful and patient with us. We weren't sure what car… we wanted yet, but she was patient and showed us the inventory at Ford and also took us next door to VW for a test drive. All the while asking if we wanted water, snacks etc...Not once did we feel pressured by her or anyone else. Delfi and Mike S. the GM worked with us and were able to get us an incredible deal on a 2014 VW Passat. Then we worked with Fernando B. in finance - he was very helpful, pleasant, funny! and had a great attitude. He explained everything to us in detail. The whole staff was friendly and we were always being attended to. They had free refreshments, free food, even free ice-cream for kids! ok and for me too hehe. I'm very happy with experience at Galpin Ford/VW and have already recommended family and friends.courteous & stress-free
by jeepgrrl06 on 07/19/2014I was seriously dreading shopping for a new car as I absolutely hate high pressure sales. We had originally planned to go to a different VW dealer in Van Nuys, but while spiffing up the current Beetle (also known as Trade-In), a chance… encounter at a car wash in Sherman Oaks convinced us to give Galpin a try. I'm very glad we did. I can't say enough good things about Casey P., our sales associate, and Fernando B., the finance manager; together they made leasing a brand new Beetle easier than I've ever experienced. Casey is friendly, professional and willing to "go the extra mile" to make sure you're getting exactly the car you want. He worked very hard to not only get us the right car but also the right price. Once we got to the finance department, Fernando had us moving right along - by far the shortest time I've ever spent in finance! I highly recommend Galpin VW - I know we'll be back!Couldn't have asked for better
by CVG416 on 07/13/2014The service was beyond compare. I was greeted with a smile, treated to lunch at the Horseless carriage, and kept abreast on the whole process. I felt like a family member the whole time. Juan M. made sure to answer all of question, even… seeking out the answer when he wasn't sure. I didn't feel hounded for a sale, I felt like I was being guided through the process to take my dream care home. I felt like I was getting an excellent value at an excellent price throughout the process. Fernando B. really drove the point home when he made sure I got an excellent warranty to boot! I'd heard the commercials before, and I thought they were kind of cheesy, the advice couldn't be better.Thank you Maria B.
by janetbakal on 07/10/2014I recently leased a car from this dealership. I am so happy with the service provided!! The saleswoman that helped me was Maria B. She had excellent customer service, and really made our leasing process easy and fun. I went in to the… dealer to return a leased car with no intention of getting a new one on the same day, but Maria offered us some great deals and worked with the preferences we had in mind. I ended up getting the Passat TSI and could not be happier! Thanks a lot Maria for all your help and patience.Best Car Buying Experience Ever
by JohnnyS87 on 07/03/2014Just being hired into a new job, I needed a new car fast. A friend of mine referred me to Galpin VW, which was good because they were having their 4th of July sale. I was greeted by Juan M. and from the moment he first greeted us to the… very last where he waved me goodbye from the lot, my experience was phenomenal. Juan was very knowledgeable and for questions he didn't have an answer to, he quickly found out for me. His overall professionalism, work etiquette, and customer service was beyond any expectation I've had of a car salesman. He treated my wife and I more like friends than customers. There wasn't any pressure to buy, which made my visit to Galpin even better. The experience didn't end there; moving over to the finance department was a shock as well. I've purchased cars before and dealing with the finance personnel can be miserable. The opposite is true about Fernando B. He was very thorough, yet very friendly and warm. It was like talking to a favorite uncle, not a cold accountant. He explained every option available, and even went out of his way to give me a fantastic and fair deal with my financing. Even towards the end, when I found out my auto insurance company was closed, the manager Paul made sure I left that same day with my new car happily: he waived the dealership's insurance fees for one whole month. It was hard for me to find the proper words to do their service justice in this review. I encourage future VW buyers to visit Galpin VW and to look for Juan M., Fernando B. and the rest of their amazing staff for a great and amazing car shopping experience.100 Percent Satisfied
by abootz on 06/25/2014Thank you, Michael M., for continuing to be my #1 guy!Thank Neil S. & Galpin VW
by Justindana on 02/09/2013updated 04/26/2025The sales and finance staff at Galpin VW are great. Neil Stone is the nicest guy... he's not pushy... genuinely just wants to make happy and returning customers... and they're not afraid to make great deals. Can't recommend Galpin more. And… yes, finally they have VW...Thank you for your positive review. We are just as excited about adding a Volkswagen store to Galpin as you are! I will be happy to share your kind review with Neil. We hope you enjoy your vehicle!
Best car buying experience ever
by xoBiaxo on 04/29/2013updated 04/26/2025My Experience with Adrien T. and Galpin Motors was the best "EVER". Everyone from the GM Paul to the lot porters were exceptional. Adrien listen to what I wanted and went above and beyond to ensure the purchase of my dream car. His… professionalism and dedication were exemplary. This is not a dealer its more of a family, you could tell everyone loved their jobs and each other, and I couldn't have trusted then more. This is my First VW and it will not be my last, as long as this dealers around. Go see Adrien T.Thanks so much for your kind review. We value your feedback and kind words about Adrien, Paul and the lot attendants. I will be sure to let them know about your kind review. We looks forward to seeing you in the future! Also, if you are interested, we have a facebook page you can join. It's http://www.facebook.com/galpinvw Thanks again and welcome to the Galpin Family! Jeff Skobin Marketing Manager- Galpin Motors (818) 778-2540 jeff@galpin.com
Proper customer service lives!
by Fil_A on 05/30/2013updated 04/26/2025My entire experience at Galpin VW was delightful. This was my 8th automobile transaction and it was certainly the smoothest one to date. Everybody at Galpin was very kind and courteous. The staff seemed genuine and I never felt like I was… being preyed upon. To me this is worth 1 star because quality customer service should not be a benefit but a staple. The other 4 stars belong to Neil S. and J.C., my representatives and the people responsible for internet sales. Neil is a consummate professional and a gentleman. Starting from research and leading all the way up to my actual showroom visit, his communication was always prompt and honest. When I finally did meet Neil and J.C., their demeanors were calm and welcoming, which is a great way to start the process. Neil was entirely upfront through the negotiations and pointed out the chicanery that some other salespeople pull; most of it being chalked up to bait-and-switch type maneuvers. Even though the quotes from other dealerships I showed him carried hidden provisions, he ended up beating them anyways. Neil got me the price and APR I was looking for despite the other dealerships willingness to only give me one or the other. Galpin did not have the exact model I was looking for so the first thing Neil did when I got there was to secure one for me from another dealership. In order to do this, he had to procure the car I wanted from another dealership. This required effort, paperwork, and approval so dont go expecting that every sales representative or dealership is willing to go this extra mile for you, much less provide same day service. J.C. then drove 30 miles away to pick up the car for me. Once it arrived, they moved it right to the front of the line for Pre-Delivery Inspection and detailing. An additional comment Id like to make is on the cleanliness and family-friendliness of the showroom. Its a comfortable and open space with activities for children such as X-Box, Legos, and coloring books. Theres a secluded sitting area with cable TV and iPads as well as free WiFi.Thank you so much for your great, informative review! We truly value your feedback! It's great to hear that your experience with Galpin, J.C and Neil went very well! We lok forward to seeing you in the future! Best wishes.
Excellent Car Buying Experience
by hall0833 on 02/20/2013updated 04/26/2025I recently had the pleasure of purchasing a new VW Golf TDi from Galpin Volkswagen. I typically despise the car buying experience, but when I walken in and met Sherif, he helped me with every step of the process. His knowledge about the… different models was vast and he quickly helped me figure out what I was looking for.Glad to hear that you found what you were looking for! Thank you for your review, we value your feedback. I hope you enjoy your new Golf TDI.
THAT was easy!
by MMakowsky on 01/30/2013updated 04/26/2025Neil S. at Galpin VW was absolutely great! Worked the numbers like crazy to get us the car, trim level and price we needed. Never had that "you're wasting my time" feeling that I love so much when I'm spending thousands of dollars. Honest,… fair, appreciative and kind....not your average dealer. Also didn't have that nice, fresh ripped off feeling that usually accompanies getting a new vehicle. JC Cohen was also terrific (he spent almost 3 hours driving with us while Neil worked the numbers. When we realized that we were late picking up our daughter from school they suspended everything and lent us a car to go get her while they finished the paper work. Just can't scream about Neil and Galpin loud enough. They truly EARNED our business and I'm grateful.Thank you so much for your 5-star review. We value your feedback about Galpin Volkswagen, Neil and JC. I will gladly share your positive review with them. We hope you enjoy your vehicle!
The Absolute in Car Buying
by Atompilot on 02/27/2013updated 04/26/2025Just purchased a new 2013 Passat TDI from Galpin Volkswagon. My salesman, Sherif was professional and courteous at all times, I could not of asked for anyone better. I usually dread going into auto dealerships, but since I now consider… myself a lifelong customer at Galpin, I don't have to worry about that uneasy feeling anymore. For a company who has obviously invested in top quality people, there attention to this makes buying a car an enjoyable experience. It proves to me that Galpin Motors cares about the consumer, yes they are in the business of selling cars, but they are doing it right. I cannot say enough about my fantastic experience. ThanksThank you for your 5-star review. We value your feedback about Galpin VW and Sherif. It's nice to hear that you're a loyal Galpin customer and you've been treated well each time! We hope to see you again in the future.
Perfect Match
by Dude45 on 02/11/2013updated 04/26/2025Neil S. was a perfect sales partner helping me find the right vehicle. He listened to my needs, pointed me in several directions, including my own mis-direction, and ultimately matched me up with the right vehicle for my high mileage work.… Neil listened well, and acted with both intition and creativity. Thank you!Glad to hear that your car-buying experience was a great turn-out for you. Thank you for your positive review. I will happily share it with Neil.
Expert Knowledge of VW Brand, great advice
by Heavyhandz on 02/26/2013updated 04/26/2025I recently purchased a 2012 Golf R from Sherif at Galpin VW. I was in the market for a hot hatch and really needed to figure out what'd be the best choice for me, STI, Evo, Mazdaspeed3, GTI? Sherif knew everything about this segment of the… market and made a great case for the Golf R. Sherif seemed to really love cars and love helping me figure out what I should do. I am a dad and I need a little luxury and refinement to go along with the boost, after all. I am overjoyed with the choice I made and haven't looked back. Also got a very good price on my trade-in.Thank you very much for your positive review. I will gladly share your kind words with Sherif. I'm glad to hear your experience went well. I hope you enjoy your Golf!
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About our dealership
Hi, we're so disappointed, Trunkmonkey, that you didn't feel we lived up to our standard of excellence. That isn't how we strive to operate and if you're willing we'd like to discuss this further with you. Please contact us by phone or email so that we may work together to resolve this matter to your satisfaction. If you'd prefer that we contact you, please send us your contact information and we will follow up with you. Thanks again for sharing, and we look forward to speaking with you soon. Neda Mongeau Customer Relations Director (818) 922-3635 nvega@galpin.com
by Andrew Newton on 07/08/2022