Sunrise Ford North Hollywood
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Customer Reviews of Sunrise Ford North Hollywood
Review type:
Great Sales and finance Team
by Luis D on 01/30/2025
Brandon and Victor from finance were very helpful from start to finish and helped get me into my new 2024 Mustang GT
31 reviews
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Disappointed
by Christine V on 04/05/2025Started the purchase process online for a used vehicle. The retail price of the vehicle, along with tax, title, license was noted. When I went to dealer to inspect and test drive it, I was presented with a different starting price. Bait… and switch deal. What should have been a clean sales interaction became protracted. Of course, they also had all the dealer added items, as well. The out the door price they presented me was $6K over what it had been listed on the online purchase form. We eventually agreed to a much lower out the door price, but I thought that was including some of the extras - it was not. Additionally, I was not informed until the deal was signed that they only had one key for the vehicle. If the dealer has time for all the “extras” they added to the car to pad the bill, how is it that they did not have the time to make a second key for it??? They are fully capable of programming another key for the car and that seems like a basic minimum that should have been done.Great Sales and finance Team
by Luis D on 01/30/2025Brandon and Victor from finance were very helpful from start to finish and helped get me into my new 2024 Mustang GTWe are Styling!
by NYCFrog on 11/10/2024Love our new Bronco! We have been leasing Fords for many years. This is our 3rd time at Sunrise. New management (now Knight Sunrise) is great. They are patient, knowledgeable and willing to work with you! Just give yourself plenty of… time. After a short test drive, it took another 2 hours for paperwork…and we were prepared! :)New Maverick
by Scsimaster on 08/18/2024updated 08/26/2024Nick at Sunrise Ford delivered my new 2024 Ford Maverick XLT. I could not believe that I finally found a Maverick that the license plate bracket, no holes in the bumper, I am so happy about that. It was the exact vehicle I waned and he was… extremely professional, knowledgeable and courteous. So far excellent service and I highly recommend Sunrise Ford.Great Service!
by SH on 01/15/2024The team was really easygoing, helpful and went thru all my questions. Justin was really patient and allow me to drive different cars, brought me different options to review and always with a positive attitude.Very chill sales experience…
by James P on 01/15/2024Matthew Powers was our sales rep. Very friendly! He took time to go through all the features and compared different trim levels for our car. We never felt pressured and he was able to answer all our questions. Surprisingly, I can’t say this… for the other dealerships we’ve shopped at. Sunrise Ford has a No-pushy approach that we really appreciated. When it came time to negotiate, same thing. Overall, this has been my best car buying experience.Mike Soboti
by Edward Friedlander on 01/14/2024Just bought my dream explorer with Mike’s help! I’ve dealt with the prototypical ‘sales person’ before, and Mike wasn’t that person. He was warm, thoughtful, genuine, and sincere. After some tough but fair negotiations, Mike and I reached a… great deal. I was so surprised that after making a deal, Mike could’ve easily walked away to make another sale. Instead, he stayed with me for the next several hours as paperwork was getting proposed, to really show me the ins and outs of the car and how to use all of its features. I will follow Mike for my car buying needs in the future, despite what dealership he’s at. I always make sure I do business with people I like, and Mike was certainly the guy!Good service.
by Jennifer P on 01/12/2024I went to another dealer to start, but the service was horrible with no follow up. Was able to purchase my car within a few hours. Great service by Miguel.Bad service
by Jessica on 01/04/2024Bad service! Bad customer service I had simple question regarding insurance. I was told that I had 30 days to put insurance on my vehicle because I was covered. Turns out that is not true. If I would’ve known I would’ve put insurance on my… car as soon as possible. When I called the first time to ask about this I was given so much attitude by the salesman. One of them hung up on me! When I called back again I spoke with the guy that claim to be the sales manager! I finally spoke with Another salesman who resolved my issue I wish it was this simple in the beginning. We are giving them business and I would love to say I would continue to going back with them but looking forward I don’t think that’s a possibility. I love my car it’s beautiful but I wish there was better customer service Better communication!First buying experience amazing!
by Olivia S on 01/02/2024Nick analyzed our first time buyer situation easily and without hassle, and advised a do-able and straight forward path to getting our dream car! We are in love with our new Bronco and can’t recommend Ford sunrise and its associates enough.… We would buy again from this dealership and will remain in contact with lovely Nick & team for all our auto needs.Amazing service
by Vinny on 01/02/2024Everyone was extremely helpful with our recent purchase.Magical Matt
by Heather on 12/31/2023Matt was such a helpful relief! Thank you so much for finding me my dream car!Great sale
by Nadya J on 12/30/2023I appreciate the good deal I got on the Mach-E premium . Salesperson Matt was kind and helpful in doing his best to get me a decent price on the car along with informing me on the incentives upon purchasing this vehicle . My only drawback… was where I was asked to provide the rest of the check amount (downpayment) before seeing the lease of the vehicle. I found that odd. Other than that, everything else went smoothly. Thanks !Nice to feel appreciated
by Robert Reisinger on 12/30/2023Mike Soboti, in the internet sale department is a friendly and forward speaking person and truly caring about your needs.Stuck with it
by David A on 12/28/2023I started with Sunrise in Fontana because of previous experience. North Hollywood had to jump in due to an unforeseen circumstance. Kept me in the loop about changes and progress. Chance and Nick did a great job coordinating just ran into… traffic delays and miscommunication about the location of vehicle and a tire upgrade. Could have had the vehicle much sooner. Otherwise buying online and having the new car delivered to our house was fantastic. It was a long day but Nick drove out from North Hollywood to Banning and had everything ready to go through. Overall great experienceSeamless and direct!
by Phil on 12/28/2023I knew exactly what I wanted and contacted a commercial sales guy and executed a deal that was fair for everybody all the way around. I like clear no BS communication and that's what I got. Great inventory of commercial vehicles.Great service
by Amy Snow on 12/28/2023Bought an F150 there and entire experience was great. They were very helpful and we love our truck.They really nice friendly they make you feel like you with your family
by El compachelo on 12/27/2023I love this place they really really helped me up especially the sales manager and the vendors they guys they help me over there they’re really really nice I appreciate it. Thank you so much.Best service I’ve had at a dealership!
by Alex Aguilera on 12/27/2023My salesman Mo was really knowledgeable and knew everything about the car I was purchasing which was a 2024 Mustang GT. Very friendly, efficient, and to the point! He gave me an amazing deal and didn’t push anything extra on me which is… something very rare at dealerships. I will be coming back here if myself or my family need another car in the future and I’m from Santa Barbara! Thank you once again.Pleasant buying experience
by Joe on 12/26/2023Sunrise made my car buying experience nice and stress free. There was no pressure to buy and everything was upfront. I got a great deal and the staff was awesome.
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