Novato Chevrolet
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Customer Reviews of Novato Chevrolet
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12 reviews
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Do not do business with this dealer.
by Matthew H on 05/27/2024Very shady from the start. We drove from Reno Nevada to purchase a vehicle, paid for it in full and was told we needed to transport it because comifornia sucks. What ever. They charged us $4400 in non removable mandatory dealer added… options including a $1095 tracker. The Finance guy set it up for us and it is working. The next day we log onto the tracker to find out it was driven home by the salesman. WTF. We call the dealer and ask for proof of the vehicle. Almost 2 hours later recieve A upclose photo of the mileage. They stated that our tracker was defective so the salesman was suppose to swap it out and forgot it in his pocket. They stated we tracked the salesman not the car. BS. They say that is a new tracker, we'll that "new" tracker has data history going back to March. We still do not have the vehicle and they have offered no solution or an appolagy. Very shady place do not purchase from them.Service department was great
by GM Owner on 02/27/2023Jacob S. and the entire technical team were able to diagnose and repair my motor issue in a caring, knowledgeable and efficient manner. I was kept informed throughout the entire process and the vehicle is now running like new.Ripped off, had my pickup for 5 days!!!
by Richard O on 12/30/2022I just got robbed!! Was just charged $1057.60 for a front hub replacement, a job which takes 1-2 hours, tops. $713 labor charge. I asked them how they can charge this much, and how long it took, he answered that they do not give out that… information. When dropping the truck off I told them I suspected it was the front left bearing. He told me if that was the case then usually both the front hubs should be replaced. So when I received the estimate, I assumed it was for both. I did some looking around, to make sure I was not getting robbed, and most places I found said it should cost around $400- $500 for each side. So, I told them to go ahead. When I picked up the truck, I found out they only repacked one side. I got robbed! When I asked to to explain the cost again via text, he told me they charged $230 for the inspection (loose wheel, up, down, side to side = needs new bearing), I even told them I knew it was the bearing; and another $829 for the repair. Robbed and scammed. You suck guys, how do you sleep at night. On top of all this, it took them 4 1/2 days to give me this evaluation. You guys really suck. I am going to go out of my way to make sure as many people as possible know how you rob people blindInstall new visor
by Danielle H on 01/09/2022The visor on the driver side broke. After purchasing a new one I needed help installing it.Dishonest sales and incompetent service
by Disgusted customer on 05/28/2021Their sales team is dishonest. They took a deposit for a new car, including configuration and sale at MSRP. When car is finally manufactured and shipped, they raise the price by over 30%, in order to increase their profit. Their… service crew is often clueless. Takes days to diagnose, many more days to repair, and when car is picked up, problems remain.Great leasing experience!
by newsilverado1500owner on 10/22/2020I leased a new 2020 Chevy Silverado from this dealership a few weeks ago. I worked with David Corral in sales and he was very helpful and knowledgeable. Eddie and Zee were great during the financing process and were able to alleviate any… concerns and answer any questions I had during and after purchase. This was a very stress free experience. I highly recommend this dealership for your next purchase or lease!Great service
by Manny E. on 10/25/2018updated 11/02/2018Thanks to all the service team of novato Chevrolet for the excelent service , I rate everything over a 100% satisfactory, the courtesy, timely fashion service and the time to explain what was performed at this service to my vehicleNovato Chevrolet Sales Review
by sschuyler on 07/31/2009This was one of the worst dealers that I have been to in a long time. We went because of an advertisement in the paper. When we there, one of the salesmen asked what we wanted. We told them a good newer Chevrolelt. They showed us a beat… up Hyundai because we came in one and I like it. My husband was buying the car but they wanted to use my credit. I told them no. They kept going back to the back room and making us sit and wait. They tried to sell us the credit fixer for my husband for $300. I told them that we didn't need it. After sitting around waiting for the high pressure salespeople to keep coming back and trying to sell us things we didn't want, we got up and left. I think that they are very unprofessional and high pressuring. Also, they try to sell you cars you don't want because they aren't worth anything.AWFUL CUSTOMER EXPERIENCE
by chs on 02/21/2008The worst customer experience I have ever had, I will NEVER do business with this dealershiop ever again and the whole thing has soured me on Chevrolet and GM products. I was ignored, lied to and given the run around, promises made were… not followed up on and I was left holding the bag. Avoid this dealership.Lied to by General Manager (Mark I).
by pissedoff75 on 06/21/2011updated 04/25/2025Bought a new vehicle from Navota in April and paid $500 to have it delivered to Orange County. Car showed up with grease stains,sent pictures to Mark I the General Manager,I was told to have it detailed and send him the bill and I would be… reimbursed. I have sent a dozen emails and I get the old "checks in the mail". Have not received check yet and still waiting. It seems $150 is more important to him than a satisfied customer. I will let everyone I know in that area and down here what kind of customer service they have. Going back to FORD!Great service department!
by smarioni on 03/16/2011updated 04/25/2025I had never been to this dealership before since I don't live in the Novato area. But, while visiting my parents who live in Novato, I had problems with my Tahoe not starting. My dad recommended that I have it towed to the nearest… dealership which was Novato Chevrolet. I have to say I was quite impressed by how quickly they were able to fix the problem and how friendly everyone was. I'm glad I brought my Tahoe here and would definitely consider going back if I'm in the area again! Thank you!
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