Citrus Motors Ford
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Customer Reviews of Citrus Motors Ford
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Merry Christmas
by Sandy on 12/25/2024
Bought a new vehicle on Christmas Eve. Alex (sales) Byan (finance) were super chill. I felt bad I was keeping them late on Christmas Eve, but they still took good care of me. Never felt rushed.
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Merry Christmas
by Sandy on 12/25/2024Bought a new vehicle on Christmas Eve. Alex (sales) Byan (finance) were super chill. I felt bad I was keeping them late on Christmas Eve, but they still took good care of me. Never felt rushed.Best Sales Team you can get
by Corina T on 10/07/2024Kenny Rogers has been my go to sales rep anytime I have questions, he has ALWAYS been more than willing to provide any information I need on potentially purchasing a new vehicle. There has been times where he has worked after hours to make… sure that I have had all of my questions answered and a decision is made and finalized. Whether I have purchased a vehicle or chose to wait on a purchase, hes assisted me regardless of the decision Ive made. Kenny has over 8 yrs experience, so I highly recommend working with him ! Went in on 10/05 to purchase my 3rd vehicle from Citrus Motors Ford, and was introduced to Anthony Estrada. Anthony was very helpful in locating the vehicles I was interested in. He was respectful, courteous, and was informative. Very appreciative of Anthony and Kenny, who ultimately worked continuously to make my new purchase feasible when it came to my budget and interests. Amazing team all around. I will continue to stick with this dealership due to these guys making my experience a pleasant and successful one! Thank you guys.Best Car Buying Experience Ever!
by Delaney2008 on 04/24/2022If I could give 10 stars for the service that Alex and Byron provided, I would! Their calm demeanors, honesty, transparency, and commitment to the values of Citrus Motors' "No Pressure Guarantee" truly made the experience smooth, fast, and… simple. That's saying a whole lot, because we all know what the car buying experience can be like. This is going to be a long one, but bear with me. Let me just start by saying, I read, and write, a lot of reviews. When I read the reviews for Citrus Motors, I was skeptical... I've bought 3 used cars from different dealerships in the past and every one of those experiences was grueling. I have credit complications (through no fault of my own) that have made my life difficult, from apartment hunting to car buying and everything in between. When I went to Citrus Motors with the hope of buying my first new car, I had really low expectations. I didn't expect to leave with a car and was convinced I wouldn't be receiving favorable terms. I decided to check out Citrus Ford because, through family, I was eligible for the Ford A plan discount, and no other dealership in SoCal would honor it right now. I understand their is a chip shortage and because of that it is truly a seller's market. Every dealer in SoCal is seeking 7-10k over MSRP simply because they can. It's truly honorable that Citrus Motors continues to accept Ford plan discounts, as these discounts are well earned by Ford's hard-working employees and the ways Ford decides to express gratitude to their employees should be honored, regardless of the demand in the market. That alone should get this dealership 5 stars, but it was really the service that Byron and Alex provided that exceeded all expectations! Despite my difficult position as a buyer, Alex promised he would go to bat for me... This is something I've heard before during the car buying process, but never believed. Alex was true to his word. Somehow, through some miracle, he was able to secure me a 1.9% interest rate with Ford Credit. This was above and beyond even my most hopeful of expectations. From beginning to end, Byron and Alex worked phenomenally as a team to make the car buying experience as quick, easy, and smooth as possible. They were both so personable and calm. They really helped to ease my nerves. I really had no idea that car buying as a subprime borrow could even come close to a positive experience. Alex and Byron forever changed that for me. Their team work made the whole process go by quickly, so I was never waiting too long before one of them would come back to help advance me along through the process. It was my partner's first time being involved in the car buying process, and I had told him about what to expect based on my experiences in the past. Even he, by the end of the whole process, was surprised by how enjoyable the experience was. I am so pleasantly surprised by the way Alex and Byron handled the experience. They are just kind, genuine, honest people doing their absolute best at what they do and it shows. If we ever need a car in the future, it will be coming from Citrus Motors Ford. I will recommend this dealership to everyone I know. If you're trying to decide where to get your next Ford, look no farther, and ask for Byron and Alex. I gaurantee you will not regret it.Great buying experience
by Michael Schlaegel on 07/19/2021My wife and I just purchased a car from Citrus Ford and had a great experience. Margaret was the sales person we connected with. We do not live locally but found a used car online they had and she was very responsive to all of my questions.… She was honest and upfront about what they could and could not do. She was extremely helpful and professional but also very personable. She made sure that we had the information that we needed and were looking for, and in the end helped us make the decision to move forward with the purchase. The rest of the team was great as well. If you are looking for something they are offering be sure to ask for Margaret and know that you will be well taken care of.The Best
by Kurt Barcenilla on 05/25/2021OMG the process was extremely easy. No high pressure sales people. My wife would have walked out immediately if she was not comfortable. Vinnie and Byron handled our transaction, answered all of our questions, were awesome and easy going. I… can not thank them enough. I will recommend this place to all my friends. Great job Citrus MotorsGreat Service & Helped our Coummunity
by Craig Gordon on 11/07/2019Jerry Schleshinger as usual was awesome and the GM Jason Verkler helped us at Chino Valley Young Life by supplying a car for our fundraisng golf tournament. We can't thank you enough for your support and keep the trucks coming Jerry. We… alsways get good deals and great service. We have bought over 12 pick ups from Citrus.Hi Craig, thank you so much for your positive comments about Citrus Motors! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Friendly staff
by Shawn1968 on 09/19/2017updated 09/29/2017Very efficient and friendly staff. Facility is great. Staff is very knowledgeable.Outstanding Service
by Dilksy1 on 09/12/2017Had some issues with my Truck called . Matt Parker answered and took care of all my needs. Outstanding customer service and did a wonderful job !!! Got me in & out in no time at all. Thanks again for making me feel like someone cared.… Keep up the great ServiceOur Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Citrus Motors, we value our customers and we look forward to seeing you on your next visit. Take care!
Great Service
by kodikodi on 08/28/2017updated 09/08/2017Your sales person and manager we're outstanding and extremely courteous to my daughter (first time buyer). Thinking of going back to buy a car for myself! Great job!It's great to hear that your daughter had such a positive experience with us! It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!
Great service - Exceptional Customer Service by Advisor
by Terryont on 08/31/2017updated 09/08/2017My service was great! My service advisor Victor was exceptional.He explained things to me and was very helpful. I have worked in sales and customer service and know how important it is to show the customer you care about them. He is just… the kind of person you want representing your dealership.Thanks for letting us know what a great job Victor has been doing, Terry. We hope to be of service to you again! Take care!
Really good service
by laford371 on 08/14/2017updated 09/07/2017Victor was very helpful. took care of all of my problems / questions. I would use him again if I ever have to have my car serviced. I would recommend him to everyone.Great customer service
by AtaVuki on 08/28/2017Marco always takes care of me and our loaner vehicle was brand new which is a definite plus so they could have taken as long as they wanted to fix my car. When I returned the loaner I left cash in ther and it went missing bt the manager… reimbursed me for my cash and I'm so grateful! Thnk u again!It is great to hear that Marco always takes such good care of you. If there is ever anything we can do to assist you, please let us know! Take care!
Great experience
by JALA1234 on 08/19/2017We truly appreciated our buying experience. Joe Demeritt was so knowledgeable, answered all our questions and assisted us in getting the truck of our dreams! We are so happy with the no hassle, no pressure sales experience! Nick… finished the experience with the truck tour and option lesson. They really were a great team. Thank you to Citrus Ford! No reason to go anywhere else! Thank you, James and Lisa AmicoWe are so happy to hear that Joe and Nick took such good care of you, James. Congratulations on your new truck, and please don't hesitate to call or stop by if there is ever anything that we can do for you. Thanks!
Great customer service
by Cbarrios05 on 08/12/2017When I pulled in the service center Dean came right up to me and asked if had been helped I said no and he helped me right away. My car took longer than expected so he had my car washed for the inconvenience. He was an amazing service rep… and I will continue to come to ford for now on for services that need to be done on my ford escape. Thank you Dean ;)Our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you for highlighting Dean's excellent customer service!
Great Service and Customer Suuport
by gwelliott on 07/28/2017Great all around customer focus. Service was completed on time as promised and we were kept informed of the status of the work while our truck was in for service.Your positive review means a lot to us and weâre happy we could help you! If you ever have any additional needs or questions, we will be more than happy to assist you! Take care!
Best Ford Dealership Anywhere - Citrus Motors Ontario
by Billkohl on 07/31/2017Citrus Motors is the Best Ford Dealer in the Country Bar-None. The wrote the book on Customer Service and all the people in Sales and Service are excellent. Dean Leblanc, Service Advisor, was excellent and took great care of me while I… waited for my car to be serviced. He helped me get several things done on the car that were included in my purchased service plan that I was not aware of. This Dealership really cares about their customers!! That is why we have bought 4 cars from them and will continue to do business with only Citrus Motors. Thanks to the entire Staff at Citrus Motors. You guys are Fabulous.!! Thanks very much Bill KohlThank you for taking the time to leave us your response to our Staff's outstanding customer service! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.
Great people
by Bmfsapper on 07/31/2017Manager and service representative were very helpfulWe really appreciate your feedback! Please let us know if there is ever anything else we can do for you! Safe travels!
excellence customer service is their nature
by ludwin12 on 06/27/2017I will 1000% recommend working with Vinnie Lora and his team at Citrus Motors in Ontario CA They are always helpful and you are their Priority # 1 You will for ever be a happy client with their Service, like we are one more time again.Never going back
by Past1314 on 03/17/2017Ford fiestas have had a recall on their transmissions and their transmission control modules, so that's what we assumed was wrong when my car. Ford citrus told us it was our fuel pump, so we agreed to let them replace it at 62,000 miles.… After that, they told us our car was throwing out transmission codes which meant our transmission module needed to be replaced. Cool, that was covered. We still had to pay for the fuel pump, which was $882.39 for a 2014 Ford Fiesta. When we went to pick up the car another service provider who hadn't been following our case even remarked that it seemed unusually high, and hey didn't even bother washing my car. Throughout this whole process, no one spoke to me, even though it's my Ford Fiesta and not my husbands. It wasn't until I asked to speak to he service director that anyone paid attention to me. Next time I'll pay the extra $40 and have it towed to hembourg ford. Also when we asked for to take their csi survey they refused to give us the code.We are so disappointed to learn of this situation you have described. We would appreciate the opportunity to speak with you regarding this matter so we can work towards a resolution. Please reach out to Buck at (909) 295-9918 at your earliest convenience at your earliest convenience and we will do our best to make this right.
Great experience, start to finish.
by Wade69r on 12/07/2016Absolutely recommend Emmanuel and Kenny for your peasant sales experience.quick, professional, friendly, no pressure, best car dealer
by Cooper264 on 07/23/2016The entire team at citrus motors in ontario was outstanding. From their easy to navigate website and pre approved finance application to the complimentary car wash on our car we drove over in was a pleasure. We drove out from Chatsworth to… buy a used car and were so happy with the entire car buying experience we will use Citrus Motors again.Thank you for your wonderful response to the quality of service our Staff provides! Thanks again for your business! Take care!
About our dealership
Hi Corina, we're happy to hear you had such a positive experience with our team! Thanks for the recommendation, and have an amazing day!
by Stephanie Mavis on 10/09/2024