Customer Reviews of Volkswagen Pasadena
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13 sales reviews
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Car lease
by Fredhaj on 06/01/2018Paul was great, knew what we needed and got straight to the point with a great solution that put us in a new car. Very happy with his knowledge and service.highly recommend them
by hovan15 on 09/02/2015I leased a 2015 Jetta TDI from them this week and love it. Good power and great gas milage. I got a very good deal and my salesman Paul was very helpful answering my questions.I wasn't comfortable but they were reasonable mostly.
by thenk83 on 08/01/2015Overall the dealership is fine. I'd still recommend them to some else. Just not for me. They even made accommodations for me which I appreciate immensely. But overall the credit check bombardments, their "fraud checks" due to my credit… union's check, some forgetfulness, and the time consumed made me leave during the finance portion of the deal. I didn't feel comfortable about the vehicle or Volkswagen thereafter. They offered me a $1000 discount after I walked out which was great. But it wasn't about the money anymore. It was about the experience. I didn't feel comfortable. Therefore I didn't buy a car. My previous Edmunds Price Promise experience was over and done in 45 minutes no issues. This was 2 hours too long. But again, I appreciate what they offered to do for me it was very generous.It doesn't get any better
by tzakaria on 07/28/2015I am on my 4th lease with VW Pasadena, in particular with Paul Mananian, and I have to admit it has been the best car leasing experience ever. In fact, the 4 leases aren't even for me. I have just helped family with their lease process… because my experience with Paul and VW Pasadena has been so easy. They are hassle free, and straight to the point. I tell them what I want and what I am willing to pay, and they may it happen. Look forward to continuous business with Paul and VW Pasadena! They have been great!~fantastic experience
by JettaPrincess on 07/16/2015I waited 6 weeks to write this review and I just have to say that I've had the amazing experience at Volkswagen Pasadena. I was greeted and helped by Paul M. who patiently walked me through the leasing process. Since I'd never leased before… I had many questions and reservations. Paul calmly explained everything and answered all my questions in a professional manner. Thank you to everyone including Peter who is a barrel of laughs when you're signing paperwork!Thank you for your business and taking the time to post a nice review for us. Please let us know if there's anything else we can do for you? Karl Zerrenner - General Manager
Fourth Volkswagen
by Tavit on 07/09/2015I recently lease a new 2015 Touareg from Volkswagen Pasadena and could not be more delighted with the level of service my family and I received from Paul. He was patient, very kind and knowledgeably. A Touareg is a big investment and at… no point did we feel pressured or or rushed. Peter also helped us with our paper work and took his time to explain the contract and all the options. VW Pasadena is obviously run the professionals not typically found at car dealerships. Keep up the GREAT work!Thank you for your business and taking the time to post a nice review. Please let us know if there's anything else we can do for you? Karl Zerrenner - General Manager
Great honest salesmen
by Sisi2585 on 06/27/2015My mom and I walked in to this dealer right when it was closing, without hesitation Andrew helped us and let me test drive a 2015 Volkswagen Tiguan. I was looking at this car for many months now and I fell even more in love with the car. We… then sat down and worked on a deal for a lease, we sat there for a couple hours working out the deal and by the the end of the night I got the deal I was happy with! I truly love Volkswagen Pasadena and have always had a good experience there I recommend this dealer to everyone.My New Passat Purchase
by amir6 on 06/21/2015Went to Volkswagen Pasadena to trade in my previous lease return back in May of 2015, I got some great information from Andrew and Jamal, but ended up not going through with it at the time. A week and a half later Andrew followed up and… gave me a call and asked if there was anything he could do. A couple days later and after some hard negotiating we were able to work out a deal with Andrew and Jamal ! I'm really satisfied with my new Passat ! Will definitely be coming back to get my car serviced here.First Car Purchase
by mbrophy24 on 06/08/2015I purchased a 2013 VW Jetta from VW Pasadena and was assisted by Paul and Andrew who were so helpful and nice. I highly recommend these guys and this dealership. It was my first car purchase and they were able to help find me the perfect… car within my price range and were able to assist me in applying for the VW recent graduate program. I'm so glad I bought my car through Paul and VW Pasadena, I love my car!Maeve, Thank you for your business and taking the time to post a nice review. I'm happy to hear you love your Volkswagen! Please let us know if there's anything else we can do for you? Karl Zerrenner - General Manager
Had an excellent experience leasing 2008 GTI
by akaplan1 on 10/01/2007I had an excellent experience dealing with this dealership. All the terms were discussed over email. I scheduled a time I would drop by. The car was ready, I test drove it and went to sign all the papers. They took the car for detailing… even though it was clean to begin with. When signing the papers they already had all of my info handy, with all the terms as was agreed on over an email thread. Everyone was polite and helpful. The whole experience took about 1.5 hrs. Definitely the best car buying/leasing experience for me. None of the usual tricks or scams car dealers are known for.Great deal better service
by jordie1 on 12/09/2013updated 04/25/2025It seems almost anywhere you go these days there is a major lack of customer service. You are just treated like a number next up to be "serviced" This was absolutely not the case at vw pasadena. Their friendly knowledgeable staff was not… only very helpful but extremely kind and caring. My wife and I have had an embarrassing past 24 months losing our home and the bankruptcy that followed. The staff here was not judgmental and in fact did everything possible to make us comfortable and secure. We were able to come to a great deal on a 2011 Jetta for my wife and she couldn't be happier with her car. Thank you vw pasadena for everything.Very Dishonest Managers/sales people
by fmejia1 on 03/08/2011updated 04/25/2025This place has been the worst experience I have ever had for purchasing a car. There was a sales "manager" named Mike that was so unprofessional and dishonest, when they realize that you are not going to buy a car from them because you did… your research before going to the dealership they start harassing you and being disrespectful. If you read other dealership review sites you will find out how bad these people are! I hope that you do your research and read all the reviews before buying a car from this place and end up getting cheated big time.Very good experience
by sb1001 on 09/20/2011updated 04/25/2025I first test drove the Jetta we purchased with Ardash who was very knowledgeable and respectful. There was nothing pushy about his style which I very much appreciated. He stapled his card to a brochure and told me that if I had any… questions to call. I then did my shopping online with about 6 local dealerships. The Internet manager Peter got back to me very quickly and was several hundred dollars less than the 2nd lowest bid. I did not try to get any other dealers to come down from his bid because I felt it was a fair price and not worth playing the game for a couple of hundred dollars. Besides Pasadena came in the lowest the first time and I felt that deserved my business. I would suggest that you negotiate everything (terms, interest rate, price, options, etc) before you go to do the paperwork and have the proof of the deal in hand. There was a little lack of communication between the Internet manager and my salesman, however once I showed them my on-line quote they honored the deal without hesitation. All in all this was a very positive car buying experience.
Volkswagen ID.4
Volkswagen Taos
Volkswagen Atlas
Volkswagen Golf GTI
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About our dealership
Nothing will drive you away from a dealership faster than someone wanting to push a car on you. Customers want to purchase the car that suites their lifestyle and needs. For most, buying a car is the second biggest purchase they will make. It's often a several month long process of finding the right car at the right price. This is where Volkswagen Pasadena comes in.
Customer Service is paramount for Volkswagen Pasadena. From the time you arrive to the time you leave, it is our goal to make sure that no matter what your business here was, you are happy with the way you were treated. Since 1960 we have been putting the customer's needs first. Our goal at Volkswagen Pasadena is for you to leave here happier than when you showed up.
Come on by and experience our commitment to Customer Service and watch us live out Volkswagen's vow: "We vow to strengthen customer relationships with each and every contact and to make owning a Volkswagen something to smile about" Rich Wilson Owner
What sets us apart
Proud winner if the prestigious Wolfsburg Crest Club AND Customer First Club Awards
The Wolfsburg Crest Club Award, given by Volkswagen of America, Inc., honors those Volkswagen dealers that have met the highest Volkswagen standards.
Amenities
- Instant Financing
- Complimentary Coffee
- Cable Television
- Customer Lounge Area
- After Hours Drop-Off
Languages Spoken (4)
- English
- Armenian
- Chinese
- Spanish
Thenk83, I'm sorry for the paperwork overload and not meeting your expectations. We're committed to offering the best customer experience possible and we certainly failed in your case. Please let me know if there's anything I can do for you...whether you purchase from us or not! Karl Zerrenner - General Manager
by karlz1 on 08/03/2015