Customer Reviews of Acura of Pleasanton
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6 sales reviews
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Extremely Satisfied
by dougiefresh on 02/03/2021Helder was my salesman - He was very informative and a pleasure to deal with. I never once felt that he was not being 100% honest. He provided excellent customer service and I would not hesitate to recommend him to my friends.Friendly Sales Team, Great Selection
by Darron on 02/25/2019updated 03/06/2019I came in looking to test drive the MDX after reading about it. I was greeted by a friendly sales rep, Helder who answered all of my questions and took me on a few test drives. After bringing my wife back to meet Helder and see all the trim… choices available, we decided to buy a 2019 MDX Aspec. GREAT CAR! GREAT EXPERIENCE.Highly recommend this dealership!
by Arathena on 11/01/2015I had been car shopping for several weeks, taking my time till I found what I wanted. I researched online, including here at edmunds.com, got e-price quotes, and went to a few dealerships for test drives. I went to the local Mazda,… Volkswagen, Subaru and then Acura at Pleasanton. Of all those places, I felt most relaxed at Acura of Pleasanton. The place was busy with car shoppers. They saw me and greeted me as I took my time and walked around, checking out the cars in the lot, but only approached me when I was finally ready to talk to someone. Sung helped me, and he provided excellent customer service! I never felt pressured. I test drove the ILX and TLX, and he was very knowledgable and answered all my questions. He was focused on making sure I was happy with the car and options I chose, never pushing me to get additional options. When I decided on the 2015 TLX and we got down to business, he made it easy and painless, and gave me a great deal, matching the price I wanted which I got from the internet. Since there was several customers ahead of me and there was only one financier, I had to wait a long time for my turn. Sung kept me company and made sure I was comfortable, periodically offered me Peet's coffee, snacks and whatever else they had. The treatment I received here was so superior to the other dealerships I went to. If you want an Acura, I definitely recommend the one at Pleasanton!Very Disappointing!
by sarahegoddard on 03/29/2009We have been trying to negotiate for a 2008 Acura based on a quoted price from cars.com: of 27,900 (additional information below) Once we started talking to the dealership they quoted 31,900 for the same car and said we would only be able… to negotiate if we went in to talk to them in person and only after test driving the car. We have already explained that we live over 4 hours away, and we're just looking to purchase at this point. We have been e-mailed by now 5 different sales managers, financing managers, etc. although after this last communication is it very obvious that they do not want our business. We have been in contact with over 5 Acura dealerships in the area and by far this was the most unprofessional and disappointing experience. Cars.com 2008 Acura Certified TL 3.2 $27,900 View this listing Mileage: 7,070 Body Style: Sedan Exterior Color: Black Interior Color: Ebony Stock #: A6086 VIN: 19UUA66278A05547Excellent experience
by suspendmix on 01/29/2009Overall good experience, went in with a quote from another dealer and asked if they could beat it and if so, we could close the deal on an MDX if they could give me fair value for my trade in. They didn't have the color combo I wanted on… the lot but could trade for it from another dealership but I would have to pay for the added accessories it came with at cost. After some negotiating, I essentially paid $100 more for the car than the previous quote but got $2000 more for my trade in than any other dealer. Overall, they were really pleasant to work with and most importantly, they were up front and honest.Good Price
by tinmantt on 06/22/2012updated 04/28/2025Price was right- never felt I was buying a premium vehicle. This was not a Lexus experience.In Pleasanton, Acura, Lexus, and Infiniti share the same Internet/Fleet department. So, maybe even buying a Lexus wouldn't have been a Lexus experience ;).
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About our dealership
Acura of Pleasanton is a premier quality auto dealer located in beautiful Pleasanton, CA. We pride ourselves in offering World Class Service to our customers. When you visit our dealership you will be greeted by our warm and friendly staff. Come and see why it's different at the Acura Pleasanton. We carry a great selection of Acura models. Plus a huge selection of pre-owned vehicles. We also offer Accelerated Service for your maintenance needs. Vist us today!
Amenities
- Complimentary Loaner Cars
- Complimentary Coffee
- Shuttle Service
- Rental Car Service Onsite
- Television
hi Dougiefresh, we strive for 100% satisfaction, and it is great to see you had such a positive experience with Helder. We appreciate your review and for allowing us to become your Acura partner. Should there ever be any inquiry about your vehicle, please feel free to let us know what we can do to help. Regards, Your Team @ Hendrick Acura of Pleasanton
by Ming Ho on 02/05/2021