Customer Reviews of Tom Bell Chevrolet
Review type:
Car sale experience
Same problem, three times
by kiptrot on 02/25/2025Had truck towed to Tom Bell with an issue of not starting. Approximately ten days later, they called and said it was ready. Picked up the truck and two weeks later had the same issue, back to Tom Bell for fifteen days. They called, we… picked up truck two weeks later, the same issue occurred a third time. Back to Tom Bell and while they had truck this time, had to listen to them whine about how much I was costing them.Thank you for sharing your experience with us. We understand how frustrating it must be to have repeated issues with your truck and to feel that your concerns weren’t addressed properly during your visits to Tom Bell Chevrolet. We appreciate your feedback, as it helps us improve our service. Sincerely, Tom Bell Chevrolet Team
Recall Maintenance
by Elandin on 01/06/2025Henry was very helpfulThank you so much for your kind review! We're glad to hear that Henry was helpful during your visit to Tom Bell Chevrolet. We appreciate your feedback and hope to see you again soon! Sincerely, Tom Bell Chevrolet Team
Car sale experience
by Valerie on 05/17/2024It was a fast and easy sale.Thank you for the positive feedback, Valerie! We're thrilled to hear that you had a fast and easy experience with us at Tom Bell Chevrolet. We appreciate your business and hope to see you again in the future. Sincerely, Tom Bell Chevrolet Team
Tom Bell Chevrolet in Redlands
by hfdjrinCV on 05/14/2024Everyone who we worked with was very professional and friendly. I will recommend the drive to your dealership from Palm Desert to anyone looking for a new car rather than working with the people at either La Quinta Chevrolet or Jessup here… in the valley.Thank you for the glowing review! We are thrilled to hear that you had a positive experience with us. Your recommendation means a lot, and we appreciate your trust in Tom Bell Chevrolet. We look forward to assisting you or anyone you refer in the future. Sincerely, Tom Bell Chevrolet Team
Car Buying Experience
by Jan Dobs on 03/27/2024From start to finish the entire process was amazing. I spoke with Steven on the phone and he was incredibly helpful on the phone and in person. He was super awesome with my kids which is a huge plus! Car buying is stressful but adding in… children makes it twice as stressful and he was extremely attentive to them as well and offered treats and coloring books to keep them entertained. Once we made it to the finance section, Mark was an absolute joy. I felt like I was talking to someone I've known my whole life. The entire process took about 3 hours which was amazing as my previous dealership experiences were 8+ hours. I would absolutely recommend Tom Bell and if I were to buy another vehicle, I know exactly where I am going! Thank you!Jan, we love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! We understand that buying a car is an important decision and we are honored that you chose Tom Bell Chevrolet. Please feel free to contact us if you have any questions on your new purchase. Sincerely, Tom Bell Chevrolet Team
Tales of a bad day: My 2018 Chevy Volt would not start on Christmas Eve...
by gaj7702 on 01/22/2024... thus the day after Xmas I had it towed to Tom Bell Chevrolet for service. Rodents had gotten into my engine compartment to set up a home as it turned out. Thus the game was afoot, tracing wires, testing modules, playing guess what… happened where? Suffice it to say the car was returned in great shape. I especially appreciated the shuttle rides to and from home. Thanks to all, the service advisor, the mechanic and the whole staff. Well done, yet again!We truly appreciate you taking the time to write about your experience at our service department. We want to provide all of our customers with quick and efficient vehicle maintenance, and we’re thrilled to hear that you feel we provided great customer service during the time your vehicle was with us. We’re happy to hear that you can trust us with your vehicle, and we hope you continue to choose us whenever you need your car serviced. We can’t wait to see you again soon! Sincerely, Tom Bell Chevrolet Team
Great Service
by Fisherman on 01/19/2024Awesome having service simple.Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Tom Bell Chevrolet Team
Chevy Blazer 3LT Purchase
by SoCal Rick on 06/14/2023Peter Hernandez made my car purchase a very positive experience. He was pleasant and very professional throughout the entire process. I never felt rushed or pressured. Peter arranged for me to test drive both the 4 and 6 cylinder versions… so I could see which best suited me. He was extremely helpful in assisting me to custom order my Blazer 3LT from the factory with all my preferred features, gave me a signed copy of the factory order, and kept me updated throughout the 4 mos wait. He always got right back to me either by phone or text. I appreciated that. The day I picked my car up Peter took great care to make sure I qualified for the military discount as well as another Chevrolet discount. He made sure I test drove my new Blazer and spent extra time going over all the new features as well. I left knowing I got exactly the car and features I wanted for a great price. I appreciated Peter’s honesty and transparency throughout the entire process. I would highly recommend Peter and Tom Bell Chevrolet.Congratulations on your new vehicle. Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your experience with Peter was so positive. We do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Sincerely, Tom Bell Chevrolet Team
Great care of my truck!
by Old Robert on 05/15/2023Always take care of my truck like it was theirs……We are truly grateful for this awesome review! We are thrilled that our team was able to take care of your truck. Everyone is a great asset to our team and we appreciate them for providing you with the service that you deserve. Thank you again and we look forward to the opportunity to work with you again in the future. Sincerely, Tom Bell Chevrolet Team
My Service visit
by Big Fish on 03/31/2023Service made simple. Well done!Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Tom Bell Chevrolet Team
Great service
by The duck on 03/16/2023The people at Tom Bell were exceptional. Service was done exactly on time as I said it would be. Courtesy vehicle was awesomeThank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Sincerely, Tom Bell Chevrolet Team
Horrific experience-find another place for service needs if possible.
by Steelshine on 02/20/2023Horrific experience from start to finish. Service manager didn’t know how my car worked and kept asking me (what kind of oil should I put in? How much oil does it take?). Even though I had an appt, oil change took over 24 hours and even… then was only completed after 5+ calls/txts from me pushing for it. When I came to pick it up, asked them to have the car pulled up since I needed to leave for an appt. They assured me they were pulling it up. Spoiler-they weren’t. Took 45 minutes for them to bring my car up-missed my next appt. Then, for the cherry on top, they mischarged me, and couldn’t figure out how to do the math to calculate what I should pay. Even after it was “fixed” it was still an overcharge from what the receipt they sent me said. Currently crafting an email to my entire clientele about this debacle, so they know to avoid this Chevy dealer.We are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact us at your earliest convenience. Sincerely, Tom Bell Chevrolet Team
Easy, friendly and no pressure
by HowardZR2 on 12/28/2022Sales Manager Mark and Sales Associate Bryan were awesome and very helpful. The negotiations were to the point and without pressure. They knew where I wanted to be, and I left feeling we both got a good deal.Thank you for taking the time to write us a great review! I am thrilled to hear that you had such a great dealership experience with us. Please let us know if we can help you with anything else. Sincerely, Tom Bell Chevrolet Team
Corvette
by Dskltsp on 12/21/2022Took longer then exspected but good job so farWe appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Tom Bell Chevrolet Team
Great service
by Kg on 04/18/2022Great help from sales and finance. I couldn't decide between which model I wanted to get and they were great with helping me look at them. James and kofi were great and gave me plenty of time to decide between models. Defitnely recommend… coming here for your car buying needs.Thank you for taking the time to share your feedback regarding your experience at Tom Bell Chevrolet and congratulations on your new vehicle! Buying a new car is a huge step and we’re honored that we got to be a part of it. Please feel free to reach out if you need anything! Sincerely, Tom Bell Chevrolet Team
Service
by Henry Morgan on 12/30/2021Took 2021 1500 Silverado in for 1000 mile service torque also requested tires be checked and adjusted to proper psi and it wasn’t done. Damon Chero was very professional and helpful I don’t fault him for the failure of the service… department..Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Tom Bell Chevrolet Team
Service department didn’t do requested service (ie) check and adjust tires to proper psi
Routine maintenance
by Pat Hardy on 10/27/2021No appointment Oil change, sevice completed in less than 2 hours from handing over my keys to getting them back. The coffee was free & was pretty good.Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Tom Bell Chevrolet Team
Purchase a car during Covid shortage...great service
by tomv825 on 07/14/2021I purchased a SUV in June 2021 when there were basically no cars anywhere. I was able to get the car I wanted that hasn't been delivered yet. I did the paperwork and picked up the car a couple of weeks later as soon as it came in. The… Internet Fleet Manager, Stevan, provided great service and was honest along the whole process. I was very happy with him and the dealership and highly recommend.Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Tom Bell Chevrolet Team
Review
by Vette 17 on 07/08/2021Everybody that I dealt with was outstanding. From Stephen Wilkerson, Dan Burress, Paul the mechanic we’re great. They explained everything to me. I was happy with their consultation.Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Tom Bell Chevrolet Team
Great sales team quick on and out
by Happy customer on 06/14/2021Great experience highly recommend to anyone looking for a vehicleThank you for this amazing review! We really appreciate your business. Sincerely, Tom Bell Chevrolet Team
Dan is great!!!
by Jason E on 06/05/2021No hassle service for my Silverado.We appreciate you taking the time to share your feedback with us! We work hard to make sure our guests have an unforgettable experience. We will be sure to pass along your kind words to the team and we look forward to seeing you again. Sincerely, Tom Bell Chevrolet Team
Our goal is to become the first and last stop for people in the IE who are in the market to buy, repair, maintain or upgrade their automobile. For future and current customers to recognize Tom Bell Chevrolet as a family dealer that they can count on for a great Experience.
It is anchored by our people, whom are courteous, knowledgeable, trustworthy, capable and solution oriented.
It is reflected in the pride we have in ourselves, Tom Bell Chevrolet, and the products and services we represent.
Come in and experience the difference - Our award winning Sales and Internet Staff will welcome you with a smile and handshake.https://www.tombellchevrolet.com/
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- English
- Spanish
Thank you for the positive feedback, Valerie! We're thrilled to hear that you had a fast and easy experience with us at Tom Bell Chevrolet. We appreciate your business and hope to see you again in the future. Sincerely, Tom Bell Chevrolet Team
by Tom Bell Chevrolet on 05/20/2024