Putnam Lexus
Today 9:00 AM - 7:00 PM
Customer Reviews of Putnam Lexus
Review type:
10 reviews
Sort by:
Dishonest Time Wasters
by JPro 650 on 03/01/2025This dealership effectively wasted six weeks of my time. I put a deposit in for a very specific new Lexus. They ran my credit, told me I was good to go and that the car was mine. We exchanged emails saying it would be delivered and held… while I was away on a trip to Oahu. This was confirmed yet again via text when the car arrived, they only had to hold it 2-3 days. The day after the confirmation they sold it out from underneath me then tried to pawn off another vehicle that does not suit my needs onto me with a later delivery date. My point, if you value your time like I do and take people at their word DO NOT USE THIS DEALERSHIP. I had purchased a Lexus from them previously but they lost me for life after this very negative experience. Adding onto frustration Steven's Creek Lexus down 101 had received the vehicle I wanted earlier, gave me a call and I told them to let it go given the fact that Putnam had promised this specific vehicle to me.WARNING bad and dishonest sales department
by Tom Pearson on 04/23/2024This is a very agressive sales department that plays games with its customers. Car salespeople and dealership finance managers hate it when you pay cash because it robs them of the additional profit of selling car financing, and for… dishonest salespeople it removes all the shells in their cash flow shell games. Now they cannot pack your non existing car payments with needless extras. This dealership is all About thatas theymanipulate and try to force you to fill out a credit aplication when your not in need of any credit or financing they lie to their potential customers saying the law requres them to do a credit check. Ask them what law says that and they get hostil,deflect, and have no answer. In actuality the OFAC ist is an excusse to get information they are not entitled too. The Office of Foreign Assets Control (OFAC) is a division of the US Department of the Treasury, and they administer and enforce economic and trade sanctions against certain foreign countries and regimes, terrorists, drug traffickers, people involved with weapons of mass destruction, and other threats to United States. not your typical car buyer. The OFAC publishes on their site a frequently updated list currently over 1000 pages long of these banned people and groups called the Specially Designated Nationals and Blocked Persons List; everyone calls it the "SDN OFAC" list and you can acess on line, no Social security number is needed to do so. If they try to force you to fill out a credit application simply leave, you don't have to buy the car from them, you can find a less aggressive dealer who will sell you a car without forcing you to fill out a credit application.Very shoddy repair work which jeopardized my safety
by sak on 01/02/2024How could a Putnam mechanic certify a vehicle is ready to be picked up after a no-cost 26 point safety check had been completed, with a battery light lit on the dashboard? Why didn't the mechanic automatically test the alternator output,… which should have been done, because of the battery failure? And, the service manager should have indicated that driving a vehicle with a possible failed alternator presents a huge safety risk. If I had suddenly lost power a few minutes earlier I would have been in the fast lane of 101. The service department's lack of thoroughness along with the service manager not providing proper advice upon pickup, put my safety in jeopardy. With the lack of due diligence with the car repair I must question the training of those working for the service department.Fantastic buying Experience!
by TimSlim on 10/02/2018I Just bought a new 2019 RXH 450, no pressure no under handed gimmicks to get me to sign, this is where I'm going to buy all my cars now!Horrible, disrespectful and dishonest service
by guesswho on 05/15/2018Car was returned to me last week with damages to the body that were not there before and I attribute them to the service equipment that was used in their service bay. They deny the damages were due to their service crew and equipment and… flat-out refused to help any further nor even offer to partially compensate. They had blamed the damages due to road debris and dirt that was trapped in paint protection film. The service manager became downright hostile and angry and became aggressive, standing in my presence and intimidating me with questions. The general manager washed his hands of the situation and was never available to speak with me. I received estimates and input from trusted shops and sources and they had stated that my car's damages were due to the use of the dealership's equipment. Dealership refuses to admit any wrongdoing on their part. I was a customer for years but am no longer. I experience hostile and horrible, unprofessional and dishonest service from everyone at the entire dealership over the years and especially today.Dealer Trade Process was easy
by kgong on 04/01/2015I found a LX that I wanted on another dealer web site. E-mail Clarissa at Putnam with the info. Show up at Putnam next day and close the deal. Car show up in a few days all cleaned. I got the LX I wanted, color and all the options. Putnam… did a very smooth dealer trade transaction and very helpful even when the car was at another dealership.Fantastic experience
by mikeishi on 02/09/2015I had an amazing experience at Putman Lexus with sales manager Patrick Castano. I went to Putnam after having a bad experience at a different Lexus dealership in the bay area. Before going, I called to make sure they had the car I was… interested in; Patrick answered the phone and I could tell right away that he was a super nice guy. So when I went in, I asked for him. He's a great guy and he doesn't put on any pressure or try to pull any tricks. I highly recommend working with him. Afterward, we worked with Joe Ja'Bari on negotiations. It was a pretty intense negotiation (in a good way). Joe was very fair and he's a really nice guy. Joe worked with me to get a great price! Patrick then helped me through the rest of the purchasing experience and it went really smoothly. My good experience continued into the finance department where I was helped by Bruce Clark. Bruce was a super nice guy. He got me through quickly and he was really honest. When it came time to take possession of the car (a new IS 350 F-Sport), Andres Ortiz helped me as the delivery specialist. Andres got me super pumped about the new car and walked me through all the features. He was a really sweet guy and even helped me move stuff from my trade-in into my new car, despite the heavy rain. Overall, I highly recommend Putnam Lexus. Patrick, my sales manager, was amazing. Everyone else I worked with were great! It was one of the nicest car-buying experiences I've had. The team is all really nice and honest. Highly recommended!Great sales experience
by iasedasaa on 10/10/2010We bought a CPO ES350 from Putnam Lexus and had a great experience with it. Our salesman Khaled was outstanding from the time we stopped by the first time to the time we left the dealership with our ES. When we stopped by the first… time, they didnt have any ES350s with them. I left Khaled my contact and wasnt expecting anything (similar to what we had experienced with Fremont and Pleasonton dealerships). To our surprise, we received a phone call the next week with the specifications we had asked for. The car was yet to get to the dealership but we stopped by that very weekend, negotiated a price (very painless < 20mins) and walked out after paying a deposit (refundable in case we didnt like what we saw). The day of the actual purchase was even better. The car was ready for us to take for a quick spin. The paperwork was immaculately prepared - there was a very little attempt to sell extended warranty - we walked out within one hour of stopping by - a proud owner of the ES. I highly recommend this dealership - and our salesman Khaled.Don't buy a car from Putnam Lexus especially from Joe Vargas sales manager
by lexus814 on 07/20/2008I just purchased a used Lexus from Putnam Lexus 2 weeks ago. Before I purchased the car I was helped by Sule the salesman , Eddie Nguyen the sales manager and Jon Li the Finance Director I was wowed by their wonderful customer service. I… was so happy I signed all the papers and sales contract and thought everything was good to go. Then a week and a half later I get a rude and harrassing phone call from the used car sales manager Joe Vargas from Putnam Lexus saying that the bank will not finance me that I would have put over 2 thousand for down payment or else. He was so rude to me he has horrible customer service I couldn't believe the way he was speaking to me and he's a manager. This didn't make any sense to me when I first purchased the car they told me I was approved from the bank and I signed all those papers. I was so mad I was ready to give back the car after having such horrible customer service from Joe Vargas. Then my Fiance spoke to Jon Li the finance director and told him the horrible situation from Joe Vargas Jon Li said not to worry he'll make everything work out. Jon Li is such a nice person and has great customer service he worked out a great deal for us and lowered the price so we could get financed. Now that's great service right there. After this experience I would not recommend buying a car from Putnam Lexus. This was a horrible experience for me and I hope this doesn't happen to anyone else. Beware of Putnam Lexus !!!ES330
by hgutierrez on 12/13/2007I am so disappointed with the Service I received from Putnam Lexus in Redwood City. I took my 2005 ES330 in for service on 12/13/07. When I called in to schedule my appointment I made it clear that all I wanted done to my car was to… replace the back tail light and to inspect on why I had a water leak inside my car? The Service Advisor recommended the 60,000. service. I never gave him the approval or approved the work to be done. When I signed my work order I believed that I was signing the work that I had requested. Back tail light and the water leakage. Somehow he included the 60,000. mile service/ when he called me at 1:17PM to inform me that my car needed brakes and that he had order the tail light at that point I asked him about the 60,000. mile service that was on the work order. I asked what is the 60,000. mile service and what exactly am I getting for a fee if $1,159.00. He never provided me with the description of what was going to be done. At that point I asked him to please fax me in detail what they would be doing to my car. I also told him I did not want the brakes done nor did I want the service done. He than told me it was to late because he had already instructed the service department to do the work. At this point I was so upset, disappointed and let alone I felt that I was literally taken advantage. One because I am a women, second because I was in a hurry and needed to get to work, third of all I was never provided with the Itemized work order of what they planned to do to my car. I thought I could call and talk to the service Manager thinking that he would try to help, unfortunately, it was worse. He told me the "customer" that It was unfortunate that I had to learn a very costly lesson and all he could do was charge me half the price. Gee thanks! let's see Bill me $1,159. for service I didn't request, lets see since you signed the work order what I can do for your is charge you half the price for work that I didnt request. The SERVICE MANAGE also told me the "customer" that I had to apologize to him. I went WHAT. WOULD I RECOMMEND THE SERVICE DEPARTMENT AT PUTNAM LEXUS IN REDWOOD CITY TO A FRIEND A CO-WORKER OR ONE OF MY CUSTOMERS? ABSOLUTELY NOT VERY DISSATISFIED CUSTOMER.You stated you signed for an estimate of $1159.00 Am I missing something here? When you sign an estimate for authorization and then call back several hours later to stop the work and are then upset and feel taken advantage of once the work is done?? Sounds to me like you should ask questions first then ok the work to be completed. Seems like you got a pretty fair deal at half price in the end.
About our dealership
Tom, it's dismaying to read about your experience. We aim for transparency and honesty in all our dealings with customers, so this feedback is concerning. I'd like the opportunity to discuss these issues further with you and address any misunderstandings that may have occurred during your visit. Please reach out at a time convenient for you - we're here to help! Thank you, David Jenner - Sales Manager - 650.363.8500
by Putnam Lexus on 04/24/2024