Customer Reviews of DCH Subaru of Riverside
Review type:
Excellent Sales experience
by Tyler on 07/20/2024
This was a no pressure deal and it was an excellent experience.
10 reviews
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WARNING! DON'T GO TO DCH SUBARU!
by Chris Adams on 10/16/2024They seems friendly up until the end. George will not honor the advertised price. I will assume that is ok with the owner and manager. Because that is what he did. He increased the price by $9,000.00. He indicated on a piece of paper… that I had to pay for add ons that I did not want. When I gave him my offer he laughed! So I got up and grabbed the paper he printed for me. He grabbed the paper right out my hand. And it ripped in half. I think he knew that I should not have evidence of him not honoring the advertised price. But I am going to tell everyone and rate this dealership as I see fit. Remember you were warned not to patronize this place!Hi Chris, thanks for taking the time to express your honest concerns. We are disappointed to hear you left our dealership feeling this way and we would appreciate the chance to discuss this matter further. We want to regain your trust and your business so please reach out to us at (951) 643-6500. We will work with you to resolve this matter to your satisfaction.
Excellent Sales experience
by Tyler on 07/20/2024This was a no pressure deal and it was an excellent experience.Hi Tyler, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Buyer beware! Add ons galore
by AmyT on 05/27/2024This dealership uses dishonest bait and switch tactics on customers. I communicated with Hiroshi over text and email prior to coming in for a test drive. He told me the price for the Ascent we liked and their emails clearly state “important… note: We make it easy. Just add tax and registration.” After our test drive we sat down to talk finances. Hiroshi wrote down the price plus “fees”, but no specific breakdown of the fees. We told him from the beginning we weren’t purchasing the car that day but wanted to get the out the door cost and come back soon. When I asked what the fees were, I was shocked to see an additional $9,000. Of that $9,000, $2,600 were add ons that they said were already on the car and could maybe be negotiated. Another $6,000 was warranty, lifetime oil changes, etc. I told him this felt deceptive since they clearly state they only add tax and registration. After leaving the dealership, I had a few more communications with Hiroshi and his supervisor Matt Kraft. They wouldn’t directly acknowledge my concerns about the add ons and dishonest pricing communications. When I stated we would talk to them again if they honored the original price they gave us, they never replied. This was huge waste of our time. We drove over an hour to get to this dealership since they had the exact car we wanted at a great price. Matt Kraft tried to get us to sign a contract that day without any payment to “secure the deal”. I love Subarus but this experience so terrible and such a horrible representation of the brand, that I almost swore off buying another Subaru.Great Service! Great Price
by TDawg on 04/26/2024I had shopped many Subaru dealers and DCH Subaru of Riverside promised to beat any price $500. I was skeptical but I visited and they did just that! Everyone was friendly and there was no bait and switch. Best Car buying experience ever!Excellent Transaction Experience
by MariposaSN on 10/31/2023Today we bought our third car from this dealership within the last two years. Why this dealer well because they have great prices and they are honest and easy to deal with.Exceptional Service!
by SylviaS on 10/04/2023I purchased a 2024Subaru Crosstrek sport from DCH Subaru Riverside. The dealership had a good selection of Crosstreks to test drive. My sales rep George Chavez was professional, friendly and there was great communication. The day I took my… new car home, the process was easy and fast, including the finance department. George answered all my questions about how to operate my new car and helped set up the CarPlay and Starlink. He was patient and extremely helpful. GREAT SERVICE from their entire team!Salesperson
by Paul Bilger on 07/11/2023Helpful, knowledgeable friendly sales personProblems After Purchase
by Brandon S on 12/16/2022Purchased a used Chrysler Pacifica this past Monday December 12th from DCH Subaru of Riverside. The purchase experience was pleasant, Hiroshi did not push any add ons or mark ups. Brought our new van home, transferred our kid's carseats… over. I noticed one of the headrests was bent forward. I tried to to fold it back and it would not stay. Upon further investigation, it appeared that it had been previously broken and glued back in place. I assumed perhaps the previous owner had done this before trading it in. Now today, four days and 166 miles later, the check engine light came on. The code is a PO 301 for an engine misfire on cylinder number one. As a former mechanic, I find this highly suspect. When you erase an engine fault code without correcting the issue, it will generally return in about 100-150 miles. I would like to assume the best in people and not assume DCH Subaru did not intentionally erase a fault code just before selling me a vehicle but I can't rule that out either. Of course I was told that there was nothing they can or will do. My advice, bring a mechanic with a scan tool and don't assume a used vehicle will be any better purchased at a dealer versus private party. The big difference is a dealer details the vehicle and gets it all shiny possibly erasing any signs of trouble. I now own a $28,000 chunk of steel until it gets towed to my mechanic. Thank you DCH 👌Three hours- little to no work done
by Hmotl on 09/26/2022Hmotl We needed a repair and the deer view mirror replaced. Three hours later and they had done nothing. I have been sitting here for three hours . I need to pick up my kids. San Bernardino Suburu did the same fix in 1 hour for me . Then… I was asked to wait another hour for them to do one of the three things that should’ve taken 3 hours.Terrible Service Department
by Teri on 01/12/2022Consistently recieve terrible customer service from the service department. Our concerns are ignored. First visit: 7 hours to complete an oil change. 2nd visit: Spill oil all over our engine compartment causing smoke and the smell of… burned oil for weeks, 3rd visit: scheduled appointment for faulty electrical. Show up and are told they are unable to service the car that day. No contact prior to save us the trip. No apologies or resolution for the inconvienience. Past 3 days have tried to contact mamager to voice concerns, and all requests are ignored. No contact from anyone at DCH Subaru of Riverside. Due to this consistent negative customer service, we will never purchase a Subaru again
About our dealership
About Our Subaru Dealer in Riverside, CA
What Does DCH Subaru of Riverside Offer Drivers from Riverside, Ontario, Fontana, Moreno Valley and San Bernardino?
Truly Exceptional Customer Service from Every Angle
Here at DCH Subaru of Riverside, everything we do revolves around you. Our various teams are trained to address your needs from the moment you walk through the door, whether you're in the market for your next vehicle or tuning up your current one.
Starting with our selection of new Subaru models, our Riverside showroom is the place to be if you're in the market for a Subaru Legacy, Outback, Forester, Crosstrek or Impreza.
Looking to save some money in the search for your next car? DCH Subaru of Riverside also carries a wide range of used cars from Subaru, as well as today's other top automakers.
Once you've chosen your next car, DCH Subaru of Riverside helps you take those all-important next steps towards driving home the Subaru of your dreams. Our team of financing experts is
What sets us apart
We guarantee to meet or beat any offer you have or you make $1,000!
Americas fastest growing Subaru dealership in 2018
Complimentary Starbucks Coffee in the Sales and Service lounges.
Complimentary WiFi
Save time by test driving at home or work.
Amenities
- Instant Financing
- Complimentary Coffee
- Shuttle Service
- Complimentary Car Wash
- Television
Hi Tyler, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
by Rose Schmidt on 07/23/2024