Customer Reviews of Fritts Ford
Review type:
Good Product, Good Buying Experience
by Maverick Fan on 03/22/2025
Everything went smoothly. I got quick and informative answers to all of my questions. We bargained some and closed the deal. I love my new Ford Maverick.
63 reviews
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Fritts Ford Experience
by Cryslarios on 08/07/2018Frank Castellon at Fritts Ford was so helpful! He made the truck buying experience easy and painless. I had a lot of questions and he was able to answer them all with a smile. We ended up purchasing the F350 and could not be any more… confident that we got the best deal. Thank you Frank and the rest of Fritts Ford team for the best customer service I have ever received at a car dealer.Fritt’s Ford Service
by Kpregg8 on 07/13/2018Went for oil change and general maintenance checkFritts ford
by Blake Foyil on 07/13/2018The experience was wonderful. Uncle BOB helped us out and was awesome! Treated us right and was very nice.Ford Fusion
by Beverly33 on 05/01/2018updated 05/22/2018Never disappointed when taking my Fusion to Fritts. Oil change, maintainence, and a recall all in 1.5 hours. Thank you!Bait -n- Switch
by Bahbram on 04/16/2018AT ALL COSTS, Avoid this bait and switch and unscrupulous dealership. It all started in 2017. Went into Fritts with a specific truck in mind. I do my research. I even new the bottom price. I was told they could beat the best price. They did… by $300. Here's where it gets shady at best. They said they didn't have it in inventory but if I left a $500 deposit, did the credit check they would have the truck the next day. I would call every day, and was given a complete BS run around, the "sales guy is busy", "the other dealer won'y call us back" etc. etc. Well fast forward, a week and a half went by, no truck, and credit dinged! Finally I cornered them said produce the truck or I'm out! And they gave me the story that "we were on our way to get the truck, when we got there the dealer had just sold the truck, but we found another one for $1500 more". After that I went elsewhere found a truck and beat the price. At least I got my $500 check back. Fast forward again. That 2017 truck wound up getting bought back by Ford. Now I was in the market for a new 2018 truck. Thought, I live in Riverside, I'll support local business and give them the benefit of the doubt. BIG MISTAKE!!! I again am very educated on the truck I want, color, engine, trans, drive-line, amenities and price. They said "We can get that truck" I told them in detail about the situation from before, "we have a new team here now, we don't do things like that". This time I negotiated the price, but would not put a down payment. They kept pressuring me to come in to do the paperwork. I said not until I see it, touch it and drive it! So last Friday, I had them provide assurance that it in fact was the truck, there was a question about the interior color. I asked for a picture. They produced the window sticker. It exists, they said they are going to get it now. I did the credit over the phone, all is good. About an hour later I get a call, you guessed it, "we were on our way, they just sold it" and imagine this, "We found an almost identical truck for just about $2k more". I had some choice expletives for their Sales manager. He kept trying to stick with their lie that the truck was sold out from under them. So I said tell me who had it, I will verify and maybe apologize. He told me. I called North County Ford, they did verify it was scheduled to be sold, TO FRITTS FORD! But they never came to get it!! BAIT AND SWITCH!!!! So I went to North County Ford the next day and bought the vehicle for about $1000 less. Moral of the story "Fritts is a Tiger that will never change their stripes".Bens Car Experiance
by benalucas on 02/26/2018We have always had an extreme pleasure experience with Fritts ford. We have been with them for years so we had a wonderful time in all phases of car buying, maintenance and repair. They have the highest quality of people that take care of… everything and provide the best deals and repairs when needed.Horrible service experience
by Biakokidd on 12/07/2017My experience was good in the beginning with fritts Ford.. They sold me a 2013 Ford Fiesta which later was labeled as a lemon.. They still took care of me extended my warranty and service to my car as needed.. All of a sudden near the end… of my warranty I had issues with the clutch and took it in.. They told me the clutch was fine and would never need to be replaced and everything was okay.. Went back the next round and barely any miles later they told me I need a new clutch but that my warranty was out and I'd have to pay for it.. Shame on you for fritts Ford for knowingly that my warranty was going to die and lying this whole timeGreat service an clean faculties
by Roadsrunners on 06/15/2017updated 06/29/2017The fast an efficency, the guys are always nice pleasant, i just have one problem every time i bring my car in, fine scratches, and thats not good. thats my concerns;Bruce Lowe
by bbruce421 on 02/14/2017My service Advisor Gilbert Alaniz was Outstanding!! He thoroughly explained the repair process. Verified all parts were available and called and gave us an open window for repairs. Gilbert went above and beyond expectation and it's… appreciated! I'm using this dealership going forward!Fritts Ford Service Center
by Dfalkenstein on 12/31/20162013 Ford Focus needed standard 60k service, and when brought in at scheduled appointment time, (customer waiting in lobby,) I had asked that the air fitration system be cleaned also, as there were strange smells when using them. The added… cost was expected, But three plus hours later, I was informed of oil in the pan, along with 2 other minor issues. Service rep brought the technician in to tell me of these issues being covered under warranty, but because it was December, they asked that I bring it back 2nd week in January, due to lower funds in this center's fiscal allowance. Meanwhile, I have been driving, constantly checking parking places for spots. Not good!Bait & Switch
by vallhalla68 on 12/03/2016Ok I put in all my information for a Ford F 150 Limiited and requested offers from nearby dealers. Fritts Ford sent me a quote for a 2016 F 150 Limited Loaded and even sent me the window sticker. So I printed it out and drove over to Fritts… Ford. Now this is where the trouble begins. Shonnah Shoemaker was the one who sent me the quote that I printed out. The only trouble is Shonnah doesn't exist. So when you show up asking for Shonnah you are immediately marked as a fool. Oh yeah the Truck quote. The truck doesn't exist either. Come on Fritts. This is a very old bait and switch trick and it won't work in this day and age. What a waste of time. I bought my last Ford F 150 FX4 here but they couldn't give me a truck after this. Don't waste your time with Fritts Ford.My C-Max purchase
by Yessong on 11/25/2016Fritts Ford was very professional and efficient in getting me what I needed on the terms I wantedBody shop
by ZacPac81 on 11/01/2016updated 11/08/2016The customer service was amazing and the attention to detail second to none. Highly recommend them for any type of body work.Fritts Ford, great dealership
by railfan132 on 11/01/2016Purchased a 2016 Ford Edge. Bob Rios was our salesperson. We really love our new car and Bob was a very personable, knowledgeable and professional. He made the buying experience great.Perfect
by Jorgeaponte on 08/15/2016updated 08/31/2016Fast and they even washed it WOWWONDERFUL SERVICE, COULDN'T HAVE BEEN BETTER
by JACKIEDALE on 07/16/2016We were so happy with Fritts ford and our salesman Bob Rios, we had just left another dealership totally disgusted and found Fritts to be able to get us exactly what we wanted and delivered the next day with no hassle's or problems . All… the people we dealt with were super and made our buying a new car a great experience and not a chore. thank you.Fantastic Sales Department
by berlynr on 07/12/2016Without a doubt the best experience at any dealership/car lot that I have ever had!! When it came time to replace my vehicle I had narrowed my choices to either the Ford F150 Lariat or the Ram 1500 Laramie. Found the exact Ford I wanted… on Fritts website and scheduled the test drives for the same night. Greg at Fritts Internet Sales was fantastic! When we got there he had the F150 pulled around to the front of the sales office and he took us out for a test drive. He was super knowledgeable about the truck and was able to answer all of my questions without hesitation. We sat down and talked options and numbers and Greg was able to get me a great deal. Told him I would be making my decision after driving the Ram and walked out. I never once felt pressured or uncomfortable. I texted Greg at Fritts the following morning and told him we were coming back that evening to purchase the F150. The truck was ready for us when we walked on the lot. Everything went as smoothly and we left Fritts feeling 100% satisfied. Not only am I in love with my new F150, but I would, without hesitation, recommend Fritts Ford to my family and friends for their next purchase!! Hands down the best and easiest car buying experience I have ever had!!Great Service and competitive prices
by TomMe63 on 06/29/2016I am a returning customer of Fritts Ford. This dealership has excellent service and very competitive prices on all their vehicles.Flat tire from nail = 2 new tires
by NotBasic on 06/24/2016Flat tire from nail. I was told that it would cost $10 to repair and it would take 1 hour, so I wait there. 2 hours later I am approached with a sheet of price quotes to replace the tire because of a bubble (that's all that they said). One… tire for $180 but because I don't want one new tire and 3 old ones I replaced 2 at $365. I approve the work and continue to wait. 1 hour goes by and the car hasn't been touched (I can see my car the whole time). Finally they start the work and change the tires. 4 hours total of waiting there. They bring out my car and there is white stuff on the rims and tires.. they didn't bother cleaning it up. I'm not sure if they are only suppose to wash your car if you are getting an oil change service but spending close to $400 you'd think they'd hose off the dirt or at least the white gunk they left behind on the tires and rims. All in all I really dislike taking my car in.My first Ford
by pmurray on 06/20/2016I purchased a Ford F150 from Nick M. at Fritts Ford's internet dept. It is my first full size truck and first Ford. I was a Toyota guy for years but bought a 2005 Chevy Colorado last time. They listened to my wants and needs helped me out… without bugging me. For sure check them out.Satisfied customer!
by BigRick46 on 05/27/2016updated 06/07/2016The service and staff at Fritts Ford was not only good but vary professional! Thanks again
Ford Escape
Ford F-250 Super Duty
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About our dealership
At Fritts Ford, please review our extensive inventory of Ford vehicles and preowned variety of makes. We work hard to get you into the vehicle you have always wanted. That new Ford or preowned vehicle is waiting for you, and we work with a vast array of lending sources to make sure you will get the most complete and comprehensive financial package available. Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance providing peace of mind protection. At Fritts Ford, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our facility. Fritts Ford Service Department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Fritts Ford service your vehicle. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience!
What sets us apart
2016 Presidents Award, Carguru Top Rated Dealer, Lowest prices in the Inland Empire, Certified Ford Dealer, Parts, Service and body shop
Amenities
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
Languages Spoken (3)
- English
- Chinese
- Spanish