Customer Reviews of BMW of Roseville
Review type:
Excellent customer Service & Quick Problem Solving
Professional experience
by Rocklin Don on 04/24/2025I brought my X6M in for a scheduled smog check and oil change. The service rep was professional and up front, regarding the costs and turnaround time. Also, the waiting area was comfortable. So, three hours passed and my car was… completed. Again, the service rep was professional and answered all of my questions. I recommend BMW of Roseville as your go-to location for any BMW service or purchases.Hi Rocklin, we're happy you found our staff to be so supportive during your experience here at BMW of Roseville. Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!
Great service
by paulo77 on 04/24/2025The service at BMW Roseville was thorough and explained through video.Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.
Level of Service is awesome!
by Lanette on 04/18/2025Roseville BMW has awesome employees in their Service Dept. I had an appointment, and my Service Tech was professional, courteous and knowledgeable. I have had him several times in the past years, and I love the fact the Roseville BMW has… a good retention factor of their staff. The car service was completed in the time frame they indicated. Getting a video walk through from the mechanic highlighting specific points of their inspection is a great service. Their waiting room is clean and very comfortable. The coffee service bar and snack area is amazing. Truly, this was a great experience to have my car serviced by Roseville BMW.Hello Lanette, it means so much to us that you chose our dealership! We always strive to provide personable and excellent customer service. Thank you again for the review!
Roseville BMW is the best!
by Cassiopia on 03/28/2025Jeffrey was very helpful. He explained everything clearly and gave a reasonable time frame for completion. I really liked the service videos sent by the mechanics about my car. The service was done long before the ETA. Upon picking up car… he explained when next service was due. It was a great experience.Hello Cassiopia, we're happy you found our staff to be so supportive during your experience here at BMW of Roseville. Don't hesitate to call us if you ever need anything. Be safe on the road!
BMW Service
by Sliderkid on 03/21/2025Great establishment. Communicative and helpful.Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Annual vehicle maintenance
by Andrea Mello on 02/23/2025Everyone I encountered at Roseville BMW was cordial. My Service Representative Kyle Schumacher discussed every detail of the service plan.Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
Brake recall service
by HotelVinny on 02/18/2025Bmw called me in for a brake recall service. Gave me a loaner vehicle for the duration of the service. Nice, clean facilities. Friendly customer service agents.Hello, we appreciate you taking the time to leave us this feedback. If you ever need help, just give us a call. Happy motoring!
BMW service at Roseville BMW
by Myo Shin on 08/30/2024updated 09/06/2024I’ve been taking my 2008 BMW 335i coupe to Roseville BMW since I purchased it there in October 2007. The service has always been excellent there and I have been fortunate to have had knowledgeable, helpful, attentive, professional service… advisors.My current service advisor is Mr.Nghia Nguyen and he is exceptionally good at what he does. I am very impressed with the depth of his knowledge about cars, particularly BMWs! Will keep taking my car back there!Hi Myo, thank you for sharing your positive experience! If you ever need help, just give us a call. Happy motoring!
Great Service!
by rocko!! on 08/30/2024Nghĩa Nguyen was consistently professional as usual.Hi, our team is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Great service
by Brown Family on 08/16/2024updated 08/23/2024It was time to replace my brakes (thankfully the car tells me these things), I was able to get an appointment relatively quickly and my BMW was serviced and ready to pick up 4 hours later. I was also offered a free Lyft so I didn’t have to… wait at the dealership. Overall it was a pleasant experience.Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!
Excellent customer Service & Quick Problem Solving
by ABDALLA on 07/22/2024Been a customer for years but this time Billy made completing the lease of a new BMW quick and easy. He was patient, knowledgeable and when needed involved management to to get around an issue and quickly solved it. Thanks, abdalla… bassouniHi Abdalla, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at BMW of Roseville. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!
Super easy process to buy a car
by Jacques Labrie on 05/08/2024I worked with Gina to purchase a new X5. Used the Costco program and Gina made it super easy to pick out and purchase the car. Very professional, simple and quick. No high pressure sales, just very helpfulHi Jacques, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
i3 evaluation.
by sk8rat43 on 05/02/2024I have nothing but good things to say about the service provided by Nghia and the mechanics that looked at my soon to be i3. I asked for an evaluation of a car I am now buying. They pointed out a few issues that I will be fixed once I can… complete the purchase. And then there is Nghia. I feel I found a friend. We got to talking about things that had nothing to do with the car. This put a personal touch on the experience. He had me completely thrown off telling me he was 6' 2' with long black hair. I tip my hat to him. He totally got me. I have been in customer service for over 40 years in the computer industry. I know quality service when I experience it. Nighia has "it". If there if I could give 6 stars I would.Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
The long wait is over!!!
by JDG on 04/05/2024In the end it was a great experience buying a car from Roseville BMW. I ordered my BMW M440 in September 2023 and was told to expect it in 3 to 4 months. I heard nothing from the salesman for 3 months so in December I called to find out… when to expect my car no one knew and a production date was not available. Turns out my salesman had quit after I ordered the car. Tyler was assigned as my new contact and things got much better after that. He set me up with a website that allowed me to track the progress of my car from the ground up to completion, shipment and arrival at the dealership. The purchase and delivery was relaxed, comfortable and smooth. I was able to purchase the car at very fair price and the sales manager Bob helped me get a $1000 credit from BMW that I would have missed out on with out his advice. I expect to keep and enjoy this car for many years. When I’m next in the market for a car Roseville BMW is going to be my first stop for those of you reading this review it should be your first stop too!!Hi, we are very happy to have provided you with such a positive experience! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Brake flush
by Concerned on 03/30/2024Brake lines required flushing. Chris put my concerns to rest. Professional and knowledgeable.Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Great sales service!
by Nancy Calderon on 03/29/2024Fantastic sales experience. In a few hours I was taking home the car of my dreams. Tory and his team were very attentive and I appreciate that the sales experience was very easy and quick. Everyone was very professional and friendly.… They made me feel like I have known them for a long time.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Top notch service experience
by Gina Ma on 03/09/2024Great experience from start to finish. Everyone I dealt with was professional and courteous. Laura my service advisor, is great and wonderful to work with.Hi Gina, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Tire pressure
by Irina on 03/06/2024Brought my car to check why my rear tires are losing too much air, kept getting alert on my dashboard despite adding more air, this problem became more prominent after new tires were installed at this dealership. So I was told there is… nothing wrong with my tires and I simply needed to reset them. Sounds that simple !!! Literally few days later got the same alert again which is annoying, now with my busy schedule I have to find time to bring my car back so finally someone could figure out what is wrong, tired of it......Hi, we are disappointed by your experience at BMW of Roseville. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (916) 790-1990. We hope to hear from you.
Nghia is THE MAN!!!!!
by Hollaaaaaaaa on 02/29/2024Every time I take my BMW i4 M50 to Roseville BMW, Nghia provides EXCELLENT service. He's always ready to go, processes my service needs STAT, and my car is always ready before the time he estimates. I can forgive the fact that he's a… Warriors and Niners fan...nobody is perfect. Thank you Nghia!Hi, thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
A New X5 (and it's not Black or White!)
by CKNyberg on 02/10/2024Very good crew from sales to financing...nothing but professionals.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Great service
by Mrs. JoyB on 02/09/2024Andrew S. of BMW Roseville was superb in his service and prompt at returning my texts. I’m impressed too of his punctuality. Ben in financing was helpful as well. No complaints from me!Hi, we are very happy to have provided you with such a positive experience! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi Abdalla, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at BMW of Roseville. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!
by Kerry Valdez on 07/24/2024