Future Ford of Sacramento
Customer Reviews of Future Ford of Sacramento
Review type:
Bought a Ford Explorer!
by Ashley L on 12/17/2018Amazing place.Go See Gary Crow at Future Ford
by DaveCox on 11/19/2018Gary Crow at Future Ford made our buying process incredibly easy. We did a cash deal on a new '19 F-250 and he came out of the gate with an incredibly strong price point that we couldn't refuse. Would highly recommend you go see Gary at… Future Ford in Roseville.Your comments keep us motivated and working hard for all our guests! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Probably should find somewhere else
by John1979 on 06/11/2018I was told my "new" 2017 expedition was a new car. It turns out it was a demo. They asked me to come and sign something almost 2.5 weeks after the first contract was signed saying it was a demo. So it turns out my "NEW" car really isn't… new. I was 100% lied to buy everyone I delta with there. So really the new car I was sold was used.Hello John, we are so disappointed to learn of this situation you have described. Please reach out to us when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction. Thank you and we look forward to speaking with you soon. Rod Collins General Manager Future Ford of Sacramento 4625 Madison Ave Sacramento, CA 95841 Direct Line 916-349-3319 collins@futurefordofsac.com
Brian Deleon
by robertameraz on 05/22/2018updated 05/30/2018Our salesman Mr. Deleon was very patient with all our questions.. This was our 1st brand new vehicle after being married 33 yrs.. So we were very nervous.. He made us very comfortable.. I would buy another car from him when we need one...Robert, our Staff works hard to go the extra-mile for our valued guests! We are pleased to hear that Brian was helpful in the decision making process. If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!
Dishonest
by Jdk1979 on 02/23/2018I went here with cash in hand to buy a new mustang . The sales people refused to show me any of the newer mustangs they had . They were only interested in trying to get me to buy a used 2015 mustang gt they had in the back . They quoted me… a price of $43000 for a used 2015 mustang gt with 35000 miles on it . I laughed and walked out of this place , what a joke and a complete rip offThis place is a rip off
by unhappyford on 12/11/2016Bought a 2014 F-150. These people are dishonest. They claim to have done a certified inspection but once I got this home (I bought this truck because ours broke down on a road trip) I had to have the rotors turned because they were… warped. The sales people tell you anything to get the deal done..ended up spending more than a new truck for this base model used one (ok, my fault there). The sad part id that the front tire was completly bald on the inside tread--this was a safety issue. If they had inspected this truck it would not have passed. They assured me no problems for at least a years and full safety inspection. I tried calling them one I discovered this and they never return my calls--I have called 5 times and left messages (4 with the sales manager and one with customer manager). I asked them to send me the certified inspection paperwork..no reply! This is dirty. Do not buy from here...they deserve zero stars.Dishonest and untrustworthy
by JackCountry on 01/13/2016This place doesn't want to earn your business, they want to take advantage and cheat you. I'm not going to waste your time(unlike this dealership) with the entire story, I'll just give you the highlights. They immediately tried pushing… the car they wanted to get rid of instead of showing me the cars I wanted to see. I wanted to buy, they wouldn't even discuss buying, they wanted me to lease. I checked my credit score with the big 3(transunion, experian and equifax) so I know what my credit score is, they lied and said it was 100 points lower than what it actually is to justify their high money factor(APR). The "sales guy" , Danny, was clueless and was giving me all kinds of incorrect answers. He couldn't even tell me if I had to pay taxes on the depreciation amount of the lease, lol, incompetence at its finest. They drew up some paperwork with some numbers they pulled [non-permissible content removed], so I took them home and used a lease calculator to see if they added up. They didn't, but no surprise there. Every time I tried to leave the dealer they would just come back with more slick sales talk about how great of a deal they were giving me. They only had one goal, try and pressure me into leasing a vehicle I didn't come there for, lucky for me I don't buckle under pressure, I fight back. If you want to get screwed make sure you go see the sharks at Future Ford of Sacramento on Madison Ave., they will screw you right.Best Car Buying Experience Ever!
by bscott1035 on 01/07/2016It truly was our best experience. I'm 56 and my wife is 54 years old and we've bought quite a few vehicles over the years both personally and professionally and we cannot remember a more pleasant experience ever. From the cleanliness of… the facility to the professionalism of the staff to the great deal on the car it was great, top to bottom. We recommend that if you need a vehicle for any reason, give Future Ford an opportunity to wow you before you commit yourself elsewhere.We appreciate your honest feedback of Future Ford of Sacramento, bscott1035. We try to provide all of our guests with a great atmosphere and world-class service that you can trust. Take care, bscott1035!
We appreciate your honest feedback of Future Ford of Sacramento, bscott1035. We try to provide all of our guests with a great atmosphere and world-class service that you can trust. Take care, bscott1035!
Anxiety FREE!
by rebagurl82 on 01/06/2016Having had a pretty bad experience in the past with a car lot (non-dealership) and a foreign car brand; the mere thought of buying a car filled me with anxiety, instantly. So when I had to either pour more money into my 16 year old Ranger… or buy a car, I spent my weekend anxious and stressed. Then I decided I was going to bite the bullet, and hope for the best. Gilbert and Shane are my heroes! I hoped for the best and got SURREAL AND AMAZING! Staying within my budget and not having to settle to meet my budget was an amazing feeling - and now I have a reliable vehicle! YEAH! This Ford location is one that has served my family very well for the past 16+ years - at least 5 vehicles that are still used came from here - it's "our" dealership, and I wouldn't go elsewhere!!I got exactly what I wanted
by FrancoD2016 on 12/27/2015Derek Leggins did not try to lure me into his dealership for a "test drive" and sell me something that I did not what. I knew what I was looking for and Derek was not going to waste my time. He found what I was looking for and I had 2 to… choose from!Thank you for taking the time to leave us your response to our Staff's outstanding customer service, FrancoD2016! Please let us know if you have any additional questions about services you received and thank you again for choosing Future Ford of Sacramento!
Awesome ride! Love it!
by SuperStang1975 on 12/02/2015I had a Mustang before and I lost it, but now I have the chance to have another one, even better than my first one, the feeling of riding it is indescribable.We're pleased to hear everything was completed to your satisfaction, SuperStang1975! Thank you so much for choosing Future Ford of Sacramento as your first choice for service!
Worst experience ever!
by AlexGgg on 09/13/2015I purchased a brand new 2015 Ford Mustang GT Premium from Future Ford of Sacramento on Aug 23, 2015 (150 miles away from my house). While driving back home I noticed two issues: - super annoying rattle/buzzing sound coming from… the headlight switch - car floated/drifted on a freeway a lot I scheduled an appointment with Salinas Ford on Aug 27 at 9.00AM. The service manager took the car for a small test drive and confirmed it drifted to the right. He suggested rotating tires first. After waiting for an hour or so in the lounge, the service adviser told me I had to wait for at least four hours before they can rotate my tires, as all techs were busy. I got really frustrated and declined to wait, as I had the appointment and called Future Ford of Sacramento and scheduled a new appointment. I drove 150 miles again, left the car at the dealership and picked up a rental car. The car spent 5 days at the dealership: they did not find (did not check) the alignment issues and they did not hear the rattle. I picked up the car, drove back 150 miles and did the alignment at a local shop for $75. The alignment was bad (I have the print out). I called Future Ford of Sacramento and told the the car had the bad wheel alignment and asked to reimburse $75 I spent to do the warranty repair. Their answer was "It's fantastic you fixed this issue!". I've never heard back from them. I am really frustrated with the level/quality of service I received after I bought a brand new Ford for $44K. I regret my decision to buy it almost every time I drive it. I really do not know what to do next or how to address these issues, as I've lost any confidence/faith in a Ford Product and the dealership support.Greatest experience in buying my car I have ever had!
by hadley54 on 09/09/2015Went into Ford with my friend and ended up buying a car for myself. Because of their commitment to finding me the best deal and getting me the car of my dreams, I am still and always will be a fan of Future Ford on Madison Ave. Sacramento,… CA These people are the best!! <3 to them all~Best car buying experience!!
by tcervellin on 09/02/2015I just purchased a new car from Eddie Thomas(internet sales) at Future Ford. This was by far the best car buying experience ever! I would definitely recommend buying from him to my friends and family.tcervellin, thank you for writing this fantastic review and giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
As always, excellent experience
by jeffhenry on 08/28/2015Thank You Calvin Nelson and Ronnie Thomas at Future Ford of Sacramento! I traded my 2010 Certified Used Ford Escape (also bought from Future Ford) in on a brand new 2015 F-150 Super Crew Cab and it is amazing. The experience was so good, my… daughter traded in her BMW 530i in on a Brand New 2016 Fusion. Absolutely love both vehicles. I manage the Placer County Contractors Association and I can tell you that there are a great many contractors in my association that swear by Future Ford, and more to come. Thanks again, it is always such a pleasure referring people to this company as I know they will be taken care of.Thank you so much for the wonderful review, jeffhenry! We really appreciate your business and hope we can continue to be your one-stop shop for all your vehicle needs! Safe travels! General Manager Future Ford of Sacramento 4625 Madison Ave Sacramento, CA 95841 Direct Line 916-349-3319 collins@futurefordofsac.com
Dart's my man!
by Syleme on 08/12/2015I went in because my car was a lemon and I was treated with respect and was given the best service I probably ever had and walked out with the price I wanted to pay Dart was my dealer and he couldn't have been more friendly and kind and… courteous.Syleme, thank you for writing this fantastic review and giving our dealership such a high star rating! Thanks again for your business! Rod Collins General Manager Future Ford of Sacramento 4625 Madison Ave Sacramento, CA 95841 Direct Line 916-349-3319 collins@futurefordofsac.com
Great service and friendly staff!
by pmnem on 07/24/2015Tyler helped us pick out a 2015 Focus SE, which was the perfect vehicle for our small one-child family. We will definitely come back for our next Ford!We really appreciate your feedback of your recent visit with us at Future Ford of Sacramento, pmnem! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. Congratulations again on your new 2015 Ford Focus SE! Rod Collins General Manager Future Ford of Sacramento 4625 Madison Ave Sacramento, CA 95841 Direct Line 916-349-3319 collins@futurefordofsac.com
Great Service
by RichardWendy on 07/16/2015All team members were awesome and Shane in finance was awesome, we have been working with Shane for over 20 years and will never deal with anyone else!! We have probably purchased 30 cars from him all total between us and family/friends we… have taken to him.great service
by st3ph3n171 on 05/04/2015Service =great, car is wonderful, and would go back in 10 to 20 years from now.st3ph3n171, our number one goal is attaining 100% customer satisfaction in all aspects of our dealership. We are happy to hear that we were able to gain your trust in our business. We hope to see you again! Rod Collins General Manager Future Ford of Sacramento 4625 Madison Ave Sacramento, CA 95841 Direct Line 916-349-3319 collins@futurefordofsac.com
Amazing Service
by jaked76 on 04/29/2015Great experience overall. They helped me find the car I was looking for and even drove me to another lot to do so. It wasn't a haggling situation. I told them what I wanted and they made it happenWe set high expectations for ourselves so its gratifying to hear you had a great experience with us, jaked76. Thank you again for being one of our valued guests and we look forward to your next visit! Rod Collins General Manager Future Ford of Sacramento 4625 Madison Ave Sacramento, CA 95841 Direct Line 916-349-3319 collins@futurefordofsac.com
Awesome dealership!
by TDelgado6598 on 04/27/2015Great group of people...easiest purchase ever. Highly recommend!
Ashley, thank you for your kind words and this wonderful review! We hope to be of service to you again! Take care!
by futurefordsac on 12/21/2018