Land Rover San Diego
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Customer Reviews of Land Rover San Diego
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12 sales reviews
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THEY LIED, THEY MISTREATED MY WIFE, AND SCAMMED US
by John Benjamin on 01/05/2023BE AWARE!!!! DO NOT GO HERE!!!! I'll just be very honest and upfront here about what transpired, and you can decide if you want to buy your car from these guys. As for me, I will NEVER go back to this place after they lied, and took… advantage of my wife. First and foremost, let me tell you... Mason (Sales Rep) is a great guy, he was very helpful and guided us to the exact car we wanted upon arrival. To make a short story long, my wife and I went car shopping here, and we were very pleased up until we went into the finance office. What happened next, is next level. We were very straight forward with the finance team, and let them know that my wife just received a phone call that her grandfather was dieing, and that we would have to leave and comeback with our insurance check from the car that was recently totalled. Cherry (Finance manager) was rather persistent and told us that the hard work was done, and we would only be another 2-3 minutes, so we waited. About 25 minutes goes by, my wife is practically in tears becasue we literally had to leave to go visit her grandfather before the worst happened, and that's when the deal started to change. Mind you, we were waiting on a check for 40k from the insurance company, so all my wife and I were supposed to do was look at cars today, but the dealer made it seem like if we drove it off the lot today, we could simply pay for the vehicle in full once we received our check and we wouldn't have to worry about paying the interest. I even told the finance lady Cherry that we couldn't call our insurance and switch it over becasue it was too late in the day.... So Cherry said to us, and I will quote her "Oh no, you don't have to worry about that, Mason is coming in with your plates right now, and you will be on the dealers insurance for 10 days" me: "Wait so we don't have to call our insurance company? what if we get into an accident?" Cherry: "Nope. we got you covered, once this temp plate goes on your vehicle the dealerships insurance covers everything". Now i get it, they really want to get us in the car TODAY (its a sales thing) and since they are answering all our questions and concerns "honestly" it seemed to make sense. However, what the dealership didn't expect was for my wife to run something over in the middle of the highway, on our way home from the dealership causing almost 10k worth of damage. So, my wife contacted the dealer the very next day, we told them we would like to execute on submitting an insurance claim through the "Dealership insurance" that they told us we had, to get us to buy the car that day, and guess what........ THEY HAD NO CLUE WHAT WE WERE TALKING ABOUT. It gets even better, somewhere in the paperwork shuffle, this Cherry lady without our consent even used our home a collateral, to get the deal done, again without our knowledge and consent We only found out about this becasue our business advisors were sent all the paperwork, and with my wife having a credit score of 750, it made no sense why they would do this, or ask me to co-sign, they literally just used our home without consent to get the deal done, on top of lying to us about getting us on some type of dealership insurance, just to get us into the car that day. Let me breakdown the reality of what this dealership just did.... They took advantage of a 30 year old girl, under an extremely duress situation (crying in the finance office about her grandfather, begging for them to please let her leave so she can go see him), lied to her about some fake insurance that was offered just to get us into the car that day after we clearly said we were not comfortable without having insurance, and then without our knowledge or consent, used the home we own as collateral for the loan (even though again we just wanted to pay for the ar upfront anyway) all without our knowledge or consent. AND then refused to help pay for any of the damages or hold up to any part of what they said to get us into this car. We will now be using the 40k we got from the insurance company, to get our deal reversed.First Land Rover
by jjrangerover on 04/04/2019Excellent salesman, Daryl Docarmo, was very knowledgeable about cars. He was very courteous and patient. Negotiations were very smooth. He remained with us after closing to explain all car options and infotainment system. Daryl also… provided good tips on keeping car working smoothly, and in good as new condition.Mr.
by Papaprl on 12/27/2018Excellent buying experience using the Costco New Vehicle Purchasing ProgramGreat sales person, great dealership!!!
by MarkZie on 07/08/2016Daryl DoCarmo, our sales rep did an awesome job in making this car buying transaction an awesome experience, from 2000 miles away. I found the car on cars.com in San Diego, and we love in Atlanta.CPO vehicle sold at minimum safe tires, brakes, rotors
by LRSD_notagain on 07/01/2016I converted from Escalade to Range Rover - believing that I would be getting equal or better SUV quality and features with luxury brand customer service and hopeful to become a brand loyalist. The marketing and product placement for these… vehicles is convincing. The reality in my experience is sadly disappointing. I now tell anyone I know who owns a Land Rover to service it at another dealer and anyone considering the mistake of a purchase from this dealer to consider a different dealership or brand of vehicle altogether. My purchase was a Certified PreOwned Range Rover. I found out shortly afterwards that it was sold with tires that were only 1/32 within minimum CPO specifications and that the Land Rover San Diego service department themselves had recommended replacement. It was sold with brake pads that were reportedly within standard at time of sale and then 6,000 miles later in need of replacement (despite the dealership claiming that their pads are typically good for 25,000 miles). The front brake rotors were also apparently a hair within minimum specification. Buyer beware with Land Rover San Diego, apparently. I didn't think to take a CPO vehicle from a brand like Land Rover out to an independent mechanic to review for this type of shenanigan. Facing several thousand dollars in repairs and still optimistic, I contacted both dealership and corporate with the suggestion of different ways we might mutually contribute toward resolution of the issues and move forward in a positive light. Unfortunately, Land Rover corporate told me that the case was reviewed and that Land Rover San Diego's process is acceptable and that any dissatisfaction would have to be addressed with the independently owned and operated dealership. Land Rover San Diego Service, Sales, GSM, and Director of Operations have all sidestepped the issue. It appears that perhaps dealer staff, ownership, and corporate are OK doing business this way.Berman is Best!
by MoconcTxorca8 on 02/29/2016Went to Land Rover San Diego with a wish list for 2016 RR HSE SPORT Td6. Austin Berman called me a week later and had found the almost identical build at another dealer. Went above and beyond for this customer. Thanks Austin!Great Experience
by George92130 on 12/23/2015We saw an ad online and visited the dealership on a Friday evening around 6:15 pm and drove home with our new car around 8:30 pm. Matt Deep treated us like he wants to be treated. The ad unit was still there, the price has not changed.… Everything went smooth and quick. This experience was one of my most pleasant and definitely the fastest car leasing experience. Thank you Matt and your team!FRAUD
by michael219 on 10/17/2015FRAUD!!!!! Stay away from this dealership and all people involved with it, especially Michael Brand and David Drake, manager Jon and the owner Jason. They took in mt brand new 2015 Suburban which was owned for cash and leased me (at… least I thought they did) a 2015 Supercharged $105,000 vehicle. After signing all documents with me I was supposed to receive a $6,000 check back and registration with plates. Not only did I not receive any of the above, they started calling me 3 days later telling me that they couldn't get the lease approved and I had to buy the car. They told me the lease is no longer an option and "I can finance it at 16%" and that's my only option. I am continuously being ignored and my temporary registration is expiring. Not only that but they provided me with a temporary registration which shows JP Morgan Chase as the lessor. I am filing legal action action against all parties involved: JP Morgan, Land Rover, Land Rover San Diego, and all individuals involved in this transaction. These people are [non-permissible content removed] and there is a reason they have negative reviews on yelp and google. What they did is illegal and they will be sued accordinglyLove my Evoque
by Kathybriz on 07/06/2015Will Foster at Land Rover San Diego did a great job of selling us this beautiful car. Very knowledgeable and friendly.great customer service (-:
by duiiiaa on 05/08/2015My experience purchasing a car from Noel Kepela at Land Rover San Diego was excellent. The professionalism and thoroughness throughout the entire process was exceptional. I will definitely do a business with him again in the future.Best sales experience
by dsr5 on 05/01/2015Our experience buying a car from Matthew Deep at Land Rover San Diego was excellent. Everything from the moment we walked in the door until the day Matthew personally delivered our car to us. The professionalism and thoroughness… throughout the entire process was exceptional.So So on Sales and Service
by ssp1 on 08/29/2007I have gone to Mirimar a few times- both to buy a new or used land rover. The First time, and to be fair this is pre-renovation back in March of 2004, the salesperson was nice but did not seem interested in selling me a land rover. There… was no follow up and very poor product knowledge. She almost down sold the vehicle. I went a few months later to land rover mission viejo and had a much better experience. Purchase a 2001 Disco II The second time was May 2006 and I was looking for a new LR3 or a certified Range Rover. The sales person seemed annoyed that I showed up within a 1/2 hour of closing. Later that month i leased an 06 LR3 from Land Rover Mission Viejo.
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