Customer Reviews of San Francisco Toyota
Review type:
awesome Toyota dealer
by sfcarbuyer1024 on 04/04/2018We just bought a certified preowned Toyota Prius from San Francisco Toyota, and it was a very pleasant experience. Our salesperson was very helpful and didn't use any shady underhanded sales tactics like so many dealers do. We also… considered buying a new Prius before settling on the vehicle we bought, and getting a price quote on the new Prius was likewise a pleasant and straightforward experience.best service ever
by mycorolla on 01/21/2018We leased a 2018 Corolla when our previous Corolla lease expired (with excellent terms and rebates from Toyota). Our sales person, Jacky Ma, stayed in contact with us from beginning to end and was extremely helpful guiding us through the… entire process. As is their job, Jacky and the finance manager wanted to sell us a few extras, but there were absolutely no high pressure tactics and we got exactly what we wanted. Once we went to the dealership to return our previously leased Corolla, the entire process took about an hour and a half. I do highly recommend that you fill out the credit application on line first--that shaved a lot of time off the visit to the dealership.Thank you for leaving us a great review. We pride ourselves on excellence service. We'll let Jacky know that you appreciated the dedication to finding you the right car to lease. Enjoy your new Corolla and we'll be happy to see you again! Sincerely, Frank Celaya Customer Relations Manager
Poor guy
by .poorguy on 10/04/2017I’ve had a really bad experience at this location, I ran in to buy a accessory to my car, but unfortunately I couldn’t. I spoke to a guy named Ron, to be honest I think he should be doing anything else, but selling. He was rude and not… helpful at all.Dear "Poor guy", thank you for sharing your recent parts experience. Positive reviews are great to read and negative reviews help paint us a road map to our future success. I shared your review with our Director of Fixed Operations and our General Manager; we are very sorry to hear what you experienced during your last visit to our Parts Center. With your assistance, we could help Ron become better as a professional and make sure this doesn't happen again. If you could please contact our Director of Fixed Operations (Paul Medina) at (415) 592-0806, we would greatly appreciate speaking with you. Or, you can email Paul at Paul_Medina@sftoyota.com and let him know how he can contact you. We look forward to speaking with you. Thank you in advance for your assistance. All the best, Frank A. Celaya (Customer Relations Manager)
Happy 4Runner!
by fred on 09/22/2017A little late on this, but I just really want to thank Claire and SF Toyota for helping me find the 4Runner that suited me the most! Definitely recommend getting in touch with Claire to help you find the car that is right for you. She is… super nice and really knowledgable on the vehicles. Again thank you SF Toyota, definitely will be coming back in the future for sure!Thank you for taking the time to leave us a review, Fred! We are thrilled Claire was able to help you select the right vehicle for your needs. We look forward to working together again in the future. Sincerely, Frank Celaya Customer Relations Manager
Great Experience
by wagzilla on 03/21/2017Just picked up a brand new Toyota iM and I love it. Jacky Ma, my SalesPerson, was awesome, patient, and extremely knowledgeable. I will come back to SF Toyota just for Jacky. I wouldn't buy a car from anyone else!Thank you for the 5-star review! I will be pleased to let Jacky know of your great feedback. Sincerely, Frank Celaya Customer Relations Manager
Great experience
by bobbuilder3 on 06/07/2016We had a great car buying experience with Sabrina. After emailing with her about the type of car we wanted, she sent us a detailed quote, which saved a lot of time with guesswork and dealing. We went down to the dealership to check it out,… and we were impressed that she had the car all cleaned for us beforehand. She was attentive, courteous, and professional, being patient with even the basic questions we had about the car. After test driving, all was in order so we proceeded to sign off. We really appreciate how Sabrina went out of her way to ensure that we got a great deal on the vehicle. Waiting for the insurance guy at the end took awhile, however we watched the Warriors game while we were waiting so it wasn't a big deal. Overall we were very satisfied with the service we received from Sabrina and would highly recommend her to new car shoppers!Thank you for the great review, and 5-star rating! We are so happy to hear that Sabrina could provide you with such a wonderful experience, and I'll be sure to pass along your compliments. We really value our customers at San Francisco Toyota and strive to provide them with the best service possible, so it is nice to hear we are succeeding. Please come back and see us, and enjoy your new car! Sincerely, Frank Celaya Customer Relations Manager
Patience & Flexibility!
by OaktownTRD on 03/18/2016Chris Brunson (CB) was AWESOME! I had already picked out a Dark Grey Toyota Tacoma SR5 which had been driven from Petaluma to SF. All numbers worked out and when I came to pick it up there was a Black TRD 4 X 2 that had just… arrived. One of my objectives was to have the navigation on the screen but I compromised for the Entune APP with Telenav. The TRD really had EVERYTHING I wanted however they are generally 4 X 4 which I did not want. This truck being a 4 X 2 it was PERFECT! CB was great and for $1800 more, I got EXACTLY what I wanted. Perfect. After that, I met with Jason in finance and handed him a check. Perfect. If there was a negative it was the extended warranty items that Toyota tries to get Finance to sell customers that can tack anywhere from $900-5,000 to the cost of the vehicle. I get it that this is where they make their money but it's an EXTREMELY RELIABLE TOYOTA and five grand is a LOT OF MONEY! Drop the price on the extended warranties, I would consider it but it's too much for what you get. The dealership staff - AWESOME!!!Thank you so much for the compliments! We love hearing from our customers and knowing that we are succeeding on providing the best deals and sales experience for each one of our customers. Enjoy your new TRD and come back to see us again soon! Best, Frank Celaya Customer Relations Manager
Great Service-Great Car
by ELaird72 on 10/21/2015We drove over 3 hours to buy our car from Michael. They were courteous, professional and provided excellent service. I would HIGHLY recommend this dealership. They didn't put us through hours of haggling or pressure. Just great service.… Try this dealership for your next car purchase- you won't be disappointed!Thank you for the 5-star review! We are so glad Michael provided helpful and professional service during your recent car buying experience at our dealership. Please let us know if there is anything we can do for you in the future. We are happy to help! Sincerely, Frank Celaya Customer Relations Manager
Ryan and Tamara and the gang at SF Toyota
by LatteLinda on 10/16/2015I would like to commend Ryan for his sincere and outstanding process to help me purchase the Highlander Hybrid that I have been looking for. When I first spoke with Ryan, I asked if I could see the Highlander that was advertised and since… my work time in San Leandro and my commute time back and forth to Sacramento prevented me from coming to SF to see the vehicle in a timely manner, Ryan actually drove the Highlander to me to evaluate!! I was so surprised! Then along the process, he was so low key, just answered all my questions, never pushy, extremely responsive with the email answer to the questions that I had. Ryan asked me a lot of questions and his sincere, patient and empathetic way made me feel like it was all about me! When I decided to pull the trigger, he walked me through a seamless, painless process and when it was all done, he followed up the next day and also an a couple more. I would recommend Ryan highly as the best salesperson I have ever worked with.We are thrilled to hear Ryan was able to assist you in finding the perfect Toyota Highlander Hybrid. Thank you for sharing your experience and we do hope you come back and see us. Sincerely, Frank Celaya Customer Relations Manager
Thank you for the great review, Linda! Here at San Francisco Toyota, we strive to go above and beyond customer expectations, and its great to hear from people like you that we are succeeding! We will be sure to pass along your kind words to Ryan, and we hope to see you again soon!
Loyal SF Toyota Customer
by Neonbeach23 on 10/11/2015I've bought my last 3 cars from SF Toyota, and the last 2 have been from Ryan Dong at the Van Ness location. His low key, no pressure approach makes it really easy to do business with, and I highly recommend working with him. PS: Ever… since the service department moved across the street, they have convenient customer parking located on the Sacramento side of the building.Thanks for the great review! We really appreciate the opportunity to re-earn your business with the help of Ryan and the rest of our dedicated staff. We're so glad you've had positive car-buying experiences with us here at San Francisco Toyota, and we hope to see you again soon!
Awesome Buying Experience
by djalanlee314 on 10/08/2015I had a great experience at SF Toyota. I was looking for a used prius online and found one advertised on SF Toyota.com I rushed over to the dealer and was greated by Ryan. After some initial looks and a test drive, I decided to buy it.… Ryan and his staff provided excellent customer service and exceptional buying experience.Thank you for the great review and the kind words about Ryan! I am happy our staff proved supportive and informative in your car-buying process. We appreciate your business and loo forward to working with you again in the future. Sincerely, Frank Celaya Customer Relations Manager
Car Shopping in the Bay Area
by gartfarrow1 on 08/29/2015I was a reluctant car buyer--needed it for work. The edmunds site was excellent for deciding what to buy. I originally thought of looking outside SF thinking the price and salespeople might be better outside the City. Fortunately, I went to… SF Toyota and met with Sabrina La. She is a super professional; there was no pressure; and everything she said about the car comported with what I had researched online. Their customer service is over-the-top (it's sort of ridiculous how good it was). She was on time for our appointment and I drove off within probably 2 and 1/2 hours in the car, with registration, license and title all done! After I bought, they proactively called and wanted to replace a sensor. They came and picked up the car and dropped it off at the time I requested. I subsequently have heard from other Prius owners that they like the place too. I don't normally write reviews but they deserve this one.Thank you so much for taking the time to write us this review! I am happy to hear you decided to trust us with your car buying experience at here San Francisco Toyota. We pride ourselves on excellent customer service so I am happy to hear your experience matched this. Thanks again for the kind words and let us know if any questions arise. Regards, Frank Celaya Customer Relations Manager
Replacement Corolla S
by ultrarunner on 03/23/2015Our beloved Corolla S was stolen two weeks prior and I had been searching to replace it... Worked with Christina and Chis and we made the deal on a newer version with 23,000 miles... It's been years since we traveled to San Francisco… but Toyota SF had the right car at the right time.We're happy to hear you chose San Francisco Toyota when searching for your replacement! I hope you enjoy your new purchase and please let us know if there's anything else we can do for you in the future.
Great Experience
by markj3 on 09/15/2007I recently bought a Toyota Prius from SF Toyota and not only did they provide me with great customer service. They kept all of their promises. That was very refreshing for once. I used the internet. Every dealer should sell their cars the… way these guys do.Great Used Car Buying Experience
by bethg3 on 04/28/2014updated 04/24/2025Worked with Sabrina L. and Edwin in the purchase of a used 4Runner. They were great. Sabrina was very knowledgeable and the best part is she was fully honest about what she didn't know. Enter Edwin the service manager, who let me beat him… up over every noise and potential issue. My questions were answered and this was a positive, professional experience.Thank you for the excellent review! We're so happy to know that you enjoyed your experience and that Sabrina and Edwin provided exceptional customer service. We look forward to seeing you again.
ENTHUSUASTIC, NO ANNOYING, HELPFUL, DEDICATED TO MAKING A SALE
by lulularue on 06/22/2011updated 04/24/2025I knew what I wanted and used an online service to get quotes below invoice. SF Toyota was fast, they also met all the criteria, and once I was ready they delivered across the bay to Berkeley. They were very helpful and jumped on the… opportunity, unlike some of the dealers who were slower or hesitated to meet my criteria. I would recommend them.Bad online charting experience!!!
by mm06 on 06/30/2013updated 04/24/2025I was charting with a sale person, and asked several questions, he was not patient and rude and left the charting!SF Toyota is great; Edmunds so-so
by Frxzogg on 07/16/2013updated 04/24/2025I had a great buying experience at SF Toyota. No drama, no upsells, no hidden surprises. Just great pricing and great people. Recommend Sabrina and Tani. (The "charting" reviewer can't even spell "chatting"... he was probably on his cell… phone at the time.) Edmunds, on the other hand, is great for research on features and pricing, but not good for getting quotes. You need to go to each dealer's web site, check inventory, and ping their Internet or fleet manager for a quote.
Serving the San Francisco Bay Area since 1966, San Francisco Toyota knows that every vehicle purchase is an important decision. With that in mind, we ensure a no pressure environment for our customers. Our dealership is stocked with over 1,000 new and use vehicles, and over 10,000 available to us in the Bay Area. We offer sales at two locations - 3800 Geary Blvd. and 1701 Van Ness Ave., while offering services at 4099 Geary Blvd. and 1608 Van Ness Ave.
We proudly have a diverse team, speaking Cantonese, Chinese, Spanish, Tagalog, Vietnamese, and many more. In addition, we concentrate on customer expectations and focus on our customers' vehicles, ensuring that they are serviced and maintained during their ownership.
From every person at our dealership, we thank you. We appreciate the opportunity to earn your business.
- Complimentary Coffee
- Rental Car Service Onsite
- Express Service
- Customer Lounge Area
- Authorized Parts Store
- Russian
- Indonesian
- Tagalog
- Vietnamese
Thank you for the wonderful feedback! We are delighted to hear that you had such a pleasant experience with our team! We hope you enjoy your Prius! Sincerely, Frank Celaya Customer Relations Manager
by sftoyota on 04/17/2018