Customer Reviews of Capitol Chevrolet of San Jose
Review type:
Smooth stress-free car buying experience
by Raja on 11/13/2023
James and Derek made the entire used car buying experience smooth and stress free. They met the target out-of-the-door price and were transparent in all their dealings. Highly recommended.
32 reviews
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Smooth stress-free car buying experience
by Raja on 11/13/2023James and Derek made the entire used car buying experience smooth and stress free. They met the target out-of-the-door price and were transparent in all their dealings. Highly recommended.Lots of choices -- helpful sales people
by Marc Parella on 08/07/2023I was pleasantly surprised by the level of service and knowledge of the sales staff at Capitol Chevrolet. I worked with Omar Jimenez to find the right vehicle. After test driving several SUVs, I bought a 2022 Chevy Equinox with low… mileage. Omar was very knowledgeable about the inventory and took a great deal of time to help me find the right vehicle. It was a good experience.Helpful and easy
by C Santa Cruz on 07/27/2023Jeff at Capitol Chevy was so helpful and responsive. No games, just straightforward and honest.Experience with Capital Cheverolet
by Daniel on 06/02/2023Ronaldo, our sales representative, was quick to return my phone call and email to set up an appointment. He was friendly and courteous when my wife and I got there (offered us water). He initiated and searched the availability for the model… we wanted quickly since it was going fast. He took us to the car and asked us if we wanted to test drive it (we did). Ronaldo was not pushy to sell us the vehicle but allowed us to have the space to decide. Once the decision was made, he initiated the paper work which for most part pretty painless. We even got some time in between signings to have a personal conversation. We had a good experience with Ronaldo. Marcos was the finance manager that wrapped up the sales. He was also friendly. He took us to his office to complete the finance of the vehicle. He was clear in explaining the details and initiated all the eSigning pain-free. He was able sell us an extended warranty and road hazard package not by pressuring but explaining the benefits of them both. Overall, both my wife and I had a wonderful experience at Capital Chevrolet. The dealership was clean, spacious, and organize which was helpful with the amount of time spent there.Well Timed Surprise
by MPK 23 on 05/31/2023I was looking for a Chevy Bolt 2LT. Mark-ups from other dealers were ridiculously outrageous. I gave up and was looking at other brands. Then, Misha, from Capital Chevrolet of San Jose made me a great offer... and followed through with the… price I was willing to pay -- with no add-ons, no "funny business" of oh, and there's this additional charge or that additional charge. A refreshing, enjoyable experience.Moving up - with a new 2023 Bolt
by Wendell on 05/23/2023I have worked with Misha before. He is great to deal with as he is a straight shooter. He showed me the options so I could make a good choice. I would recommend asking for Misha when you search for a new car.Wonderful experience, experienced staff!
by M Polson on 05/08/2023I went in to test drive a chevy bolt and I liked it so much that I ended up taking it home the same day! The representative helping us, Misha, was incredibly knowledgeable, friendly, and easy to talk to. It's easy to feel silly when you're… asking questions, but Misha was great through the whole process!Steven was great!
by Beth on 01/26/2023Steven was helpful, patient and informative. I recommend buying a vehicle from him. One star removed because the finance dept was pushy trying to sell warranties.sales person: very good. dealership: not bad (could be worse!)
by John G on 01/16/2023My use case: I just wanted a test drive. If I then wanted to buy the car, I know what features I want and what price to expect, and it's a cash deal (no trade-in) so we can skip the haggling and upselling. Sales person: Jason Cardenas was… very professional, listened to us and read our emails, and did his best to be responsive and helpful throughout (including making an extra trip to deliver the charger cord). He wasn't high pressure, generally knew the car pretty well (not quite all the engineering details, but that's a high bar in an EV!), and apologized for the credit check thing that didn't go quite right in the sales process. He was very patient as we asked to go back and check a few more things about the car. He was extremely helpful at helping us decide whether to buy the display car, or wait for one in a coming shipment. He volunteered early on that their dealer markup was $2K, a reasonably small number compared to the dealers I talked to. He was the reason we were able to decide to buy the car on the spot (so credit where it's due). General vibe of dealership: Organized, fairly professional, very male in the show room. What little bit of negotiating we did do was straightforward; I'm guessing at least some of the sales people would have been respectful of women buyers as well. Their stock of Bolt EVs was far higher than any other dealership. Administration: Here are the things I didn't like: (1) The quoted MSRP at the front desk was $900 higher than the MSRP on the sticker. This was explained as "HQ changes the MSRPs and we hadn't updated that sticker." (2) When we want in to pay for and pick up the car, we were told that they hadn't been able to run the credit check so could I please release the credit freeze. Granted, my bad to have not thought of that. But their bad not to go through that step before I got in the door. (3) When we went in the second time to pick up the car, we were first ones in the door, there was still a 15 or 20 minute wait while finances were prepared. (What in that process couldn't have been done the day before?) And that doesn't include (4) To add someone to the registration, they wanted to do a credit check on her credit! To validate her identity, supposedly. It's pretty cynical. Finance: The finance person was very easy to work with, up to a point. The first issue was that one paper they wanted signed says (roughly) "California law says you must have a front license plate. But you have asked us not to install the front license plate. So now it is your responsibility." As I pointed out, 4 or 5 times, I never asked them not to install the front license plate, and anyway, they always install it. The answers to this complaint made no sense, unless you count the one "If you don't sign it, we can't sell you the car." I asked to speak to the finance manager and she said "I am the manager." I can't count the number of ways this is broken, people. Then, there is the upsell. There's the short-list upsell (3 items, about $3K I think?) and the long-list upsell (about 7 items). She did not, not, not like taking a simple 'no thank you' for an answer. So that took about 15 minutes—8 anyway—before she would drop her various attempts to get me to sign one or more of these amazing offers. If I knew a way to find a dealer that didn't do that kind of stuff, I would be there so fast. But the final number for the check matched the quoted number/arrangement from the day before, so we can count our blessing there. And the paperless signing was impressive. Logistics: Car was ready for test driving, and car was ready for pickup all charged up, they gave me the manual the night before (*very* helpful!!), car condition was 99.35% perfect (can live with smudges on hubcaps). The only thing was they forgot to put the charger and cord into the car. Oops! We got it later in the day thanks to Jason. Final note: Overall this was a tolerable experience—which made it good, as car buying goes. 4 hours total time, at least 2.5 of which were directly addressing our needs. Still, there are so many things the dealership could do to make it more frictionless. As much volume as Capitol Chevrolet does, there is a niche market there to be filled for buyers or test drivers who know what they want and would like to skip the games. Just sayin'.Great Service. Steven was great
by Juan T on 12/22/2022Steven and Tina were great and helped make sure everything went smooth. Steven went our of his way to make sure the car I was interested in was ready for our appointment.Guarantee OTD price quoted
by Rita on 12/15/2022Good inventories on Euv cars with best pricingExcellence
by Marko on 11/13/2022updated 11/21/2022Searching for new Chevy Bolt EUV in different Cadillac dealerships around finally found a really honest and professional sales guy, Misha Shmushkis, in Capitol Chevrolet, San Jose. No any attempt to impose a most expensive version or less… favorable color. Did not push that “this is the only car I have and it will go soon”. Instead, he really helped me to get what wanted and finally I got my Chevy Bolt EUV 2022, after two weeks of searching. I should have started and ended with Misha, could save two weeks of time and a lot of stressed. Very professional, positive, knowledgeable. I bought in Bay Area 6 cars at different dealerships from different dealers. Certainly Misha Shmushkis is the best sales guy I met here. Saved time, nerves, money. Five stars for every point.Great experience
by Boris on 09/17/2022I was very impressed with the service I received when buying a car from Capitol Chevrolet. Derek spent a lot of time with me and was able to find a car of my liking for a good price. We went above and beyond to assure that I am happy with… the purchase and experience of buying a car from Capitol Chevrolet. He also assured that I become familiar with car features that were new for me. He was able to answer all questions that I had in a manner that left me confident that I got best answers possible. I am highly recommending Capitol Chevrolet for your GM needs.Smooth experience
by Frank on 04/08/2022Love the car and the whole purchase experience. The people here are friendly and Bolt is a nice car!I received good and fair service at Capitol Chevrolet. Misha was great.
by Wendell on 07/05/2021The sales rep, Misha, was great. Showed us all of the pricing info and we quickly came to a fair price agreement. We agreed on Friday evening and picked the car up Saturday morning all prepped and with a full tank of gas. We Are Loving… our new car.Derek is the best!
by Dave Lewis on 05/01/2021Derek was the best auto sales guy I’ve worked with. Quick to respond, found the car for me quickly and got a great deal. Best deal (by a lot) I could find anywhere in the Bay Area for a Chevy bolt so well worth the drive from SF. After… he made the sale, he spent time with me to go over the details of the car. Truly classy guy and dealership. Will send my friends there.Accommodating and Efficient
by Jacklyn on 01/04/2021I traveled a long distance and needed this transaction to be quick. Armando had the car ready to go and the paper work was signed. The first time I have ever purchased a car start to finish in under one hour.Clueless
by Tom on 12/12/2020My first engagement with Capitol was based on a used vehicle I found on the internet and for which I wanted to know the out-the door pricing. "Steve" called me and asked when I could get the car. I tried to negotiate but he told me that… this was car shopping 2020 and the price was the price. I said that Edmunds indicated there was some room, and comparables also suggested some flexibility. He argued the value of the car, but hadn't actually seen it himself or driven it when I asked about specifics. I said at this point it was a commodity, and he hung up on me. Nice! A few days later I made a trip to the area because a competing dealer offered me $6k off the MSRP on a new Chevy. After driving that and having a good customer experience, I decided I didn't want to spend that much and test drove said vehicle by popping in. The showroom wasn't busy, many employees chatting with one another about the gym, weekend, etc. I was helped right away, drove the car, and voila negotiated a fair price. It was the usual slimy "oh they won't let me negotiate that much," painful facial expressions, etc. After walking away twice I got the number I thought was fair. They readily agreed. So that was car shopping 1980s, as far as I was concerned. As I was paying cash, they prepared paperwork which included a credit app (not that I needed one, but maybe standard). And here is where things got worse. The salesman was dealing with two other parties buying cars and would just leave me sitting at the desk without any indication what he was doing or when he'd be back. 90minutes later, I asked him what was going on. He said they had only two finance guys and I was next in line. I used the opportunity to count customers and Sales people. There were 4 parties inside, another couple parties test driving outside give or take, and three main Sales people. "Steve" was behind the counter getting the paper work ready and doing the usual "I have to talk to my manager" escalation selling. I was about 20 feet away and could overhear not only my deal "oh he's easy" earlier, but how they talked about other customers. Then there was locker talk about women, and a bunch of other unprofessional language I won't mention. Customer base was a bit challenging as some paid in cash, some others had bad credit, causing some delays, but probably nothing unusual. Finally, after two hours I asked if I could make a 45min Costco run. They seemed relieved so I returned after 45 min. Still not first in line at the finance department, I waited another 35 minutes upon returning till finally the finance rep came out and we finished the paper work in about 10min. My repeated attempts to help the Salesperson become better at setting expectations with customers and explain what was going on fell on deaf ears. They didn't care. He had no clue who I was, no interest in anything after the price was negotiated, and pretended to be powerless when it came to getting my in line with finance. I have bought a few cars and have had totally different experiences, and have certainly never had to wait for hours to pay for a car that was negotiated. Sad, because this dealer has good inventory and probably a pretty good service department that appears set up professionally. The kids in the Sales showrooms have to take it upon themselves to become professionals, and do not value their customers. In most organizations this isn't the employee's fault, it's poor leadership. With management goofing off in separate rooms and behind plexiglass barriers, this isn't a surprise. Neither is the fact that no one has told employees that wearing a mask below the nose defeats the purpose of protecting them and others. I'm glad I'm done with the sale, but I'd highly recommend buying your car elsewhere. Fortunately, I live in another county so I won'd have to try out their service, though it looked like it was set up professionally.I bought a car
by Steve M on 11/14/2020I went to the dealership to buy a car, I bought the car at a price we both agreed to, and I received the car that I wanted in the condition that I expectedGreat service and engagement
by Matt and Cece on 08/17/2020Derek Bischof was great to work with. He listened and understood our needs and requirements. He worked with us patiently over a couple of weeks to ensure we got everything we wanted. I would do business with him again happily.Not good
by Arealreviewer on 01/09/2020I contacted online about a 2016 1SS Camaro with ultra low miles (2600!) that was for sale. Ricky reached out to me. Ricky was pretty easy to work with, and allowed me to do all the credit work and gain a 'approval' before even coming to the… dealership.(later I find out I was never approved and they did a SPOT DELIVERY to me, but lied and told me I was approved and good to go) I wasn't sure I would even qualify so that part was important. After getting the "approval" I went to the dealership almost immediately and met with Ricky. I had a trade with negative equity and they helped me without any problems. We went over the paperwork and then they inspected my trade in. At this point Ricky and I went to test drive the vehicle to make sure I like it before moving forward with the finance portion. When ricky was showing me the car he explained some basic features and gave me a no BS run down of the car. Too bad it was raining so I could not evaluate the car that well. All in all everything seemed pretty good to me so we came to an agreement. I then went to wait for finance department to complete the financing paper work. I waited here for about 1.5hrs as 3 other people went ahead of me and got in and out of the finance office while I waited. After the wait Andrew came out and brought me back to his office to complete the paperwork. Andrew was really cool and a pleasure to work with, he brightened up my experience and even offered to try to get me a lower rate on Monday when the banks open.(He didn't) Once I completed up here I went to meet with Ricky, but he was too busy to go over the new car I just bought from him as he was trying to sell another... I was given copies of my paperwork as requested and keys to my new vehicle and that was it. Upon leaving the dealership I had driven the car for about an hour and when waiting in line at "in n out" the brakes started to act strange and were not functioning correctly, the car stated a warning "service brake assist " I took a photo and sent it to Ricky which he says he forwarded to his manager and "they will take care of it." Over a month later I have not hear back from Ricky about the brake assist. Now over the last couple weeks when driving up hills and mountain roads the vehicle vibrates pretty bad like driving on a rumble strip. I read online the torque converter is probably bad and is a common issue with the transmission on my vehicle. I also get a terrible noise when I turn the heater onto high, it sounds like there is a paper hitting fan blades; funny enough it only does this sometimes and is hit or miss. Then thirdly, the rear diff makes a terrible sound when the car is cold and sometimes will do it even when the car is warm when making turns. After all this I go to use the android auto that was advertised to me by Ricky before my test drive and find out the vehicle hasn't even got the proper update to use android auto and needs to go back to the dealer for this! I'm not sure you can trust their pre owned inspection as this car definitely has issues and didn't even recieve a basic free update. The car has definitely been in an accident as well and you can see 'dirt nibs and runs in the paint' where it was repainted and sand marks from where they tried to sand the paint to cover it up. There was even overspray on the window! All this on a certified pre owned vehicle that was guaranteed accident free "to their knowledge" with no issues. Overall unsatisfied with everything not to mention the hoops I had to to through just to keep the car after leaving the dealership. I wouldn't reccomend my worst enemy to buy a car here.
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About our dealership
The Del Grande Dealer Group (DGDG) is the Bay Area’s largest family-owned automotive group. The dealer group comprises 14 brands and 12 dealerships in the Bay Area. DGDG’s is committed to making Happy Car Buyers with a Best-In-Class dealership experience and their No Brainer Pricing™. For more information, visit DGDG.com.
What sets us apart
Chevrolet Dealer of the Year
Amenities
- Complimentary Coffee
- Cable Television
- Television
- Vending Machines
- After Hours Drop-Off
Languages Spoken (2)
- English
- Spanish