Honda of Stevens Creek
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Customer Reviews of Honda of Stevens Creek
Review type:
Good experience
by FirstName on 04/14/2025
Apart from the finance guy (pushed really aggressively to purchase unnecessary add-ons), I had a great experience with everyone involved.
218 reviews
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Honda of Stevens Creek is my go to for cars
by J. Ramirez on 08/01/2023If you need to purchase a car or have your existing car serviced, you can't go wrong at Honda of Stevens Creek. Everyone at this dealership is nice, courteous and helpful. They receive my highest rating - 5 stars.J. Ramirez, we're so glad that we were able to go above and beyond your expectations! We look forward to your next visit! Take care!
Simply Awesome!
by Kristin on 12/31/2022Our time at Stevens Creek Honda was wonderful from the second we walked into the dealership and met Ramon to the second I drove away in my new car. Ramon, our sales agent, Philip , the manager, and Ryan, the credit consultant, were so kind… and not pushy at all. This was the third Honda dealership we visited today and it was our final visit because it was such a great experience. I would recommend this location be the only stop to anyone looking for a new car Honda.Thank you again for taking the time to let us know how we did. We hope you have a great day!
Underwhelming service
by disgruntled customer on 07/09/2021I recently bought a Honda CR-V from this dealership. Our sales associate Jesse was really niceand helpful, although a little distracted. But his manager Faycal was one of rudest people I’ve met. He was extremely arrogant, unhelpful and just… rude. This is really unacceptable in a car dealership which survives on good salesmanship. This person needs some lessons in how to behave with customers. Really disappointed just because of you this person. I would not recommend this dealershipThanks to Stevens Creek Honda
by BabuRajendra on 03/14/2021It was a smooth buying experience. I was looking to get a Honda Fit for college. After a few email changes with Tina, I set up an appointment to test drive the Fit. Tina and Adriel were so pleasant to work with. Adriel was very patient in… addressing my queries about the Fit and eventually I ended up with the car that I wanted. Thanks to Adriel and Tina!Service manager Rick
by Took care of the problem on 10/09/2020We had a difficult issue with our service and Rick continued to work to resolve it for us. He was helpful and accessible and eventually got the job done. Thank you Rick.Hi Took Care Of The Problem! We're so happy we were able to help you out! We hope to be of service to you again in the future. Best wishes, Honda of Stevens Creek
Good deal
by Atomar2009 on 09/28/2020I’m so lucky to find that kind of deal and works with nice people at the dealer.Good service
by Robert9686 on 06/13/2019It was great, customer service was helpful. Went above and beyond and found a broken part of my car that I didn't even suspect.Wow, Robert9686, thank you for the great review! We’d love to serve you again in the future!
Good Experience!
by Laurie on 12/11/2018We had been looking for a pre-owned Honda CR-V and found one here for a reasonable price with Ramon's help. He was courteous and comfortable to work with, allowing us to look over the car carefully both before and after test driving it.Thank you so much for taking the time to leave us this great review! Have a wonderful day, and feel free to stop by and see us anytime!
Disgraceful and Dishonest Service Department
by LBHondaOwner on 06/12/2018This review is for the Service department at Stevens Creek Honda, and specifically for Service Manager Ricardo Pimentel and Service Advisor Summer Pettigrew. Do NOT bring your Honda to this service department if you want any semblance of… Customer Service, or your vehicle to be correctly diagnosed and repaired in a timely manner. I brought my vehicle to this dealership on 5/17/18 because it was blowing hot air out of the A/C. Stevens Creek Honda did a diagnostic and determined that I needed a new A/C Compressor, which was covered under warranty but they could not complete the repair due to a nationwide backorder on a part, with no ETA. I waited two weeks to hear back from this dealership, leaving numerous voicemails for Summer Pettigrew but she failed to return a single call. Fed up with them not returning a single phone call, I stopped in one day to see Service Manager Ricardo Pimentel, who was rude, unapologetic, and refused to do anything to get me into a conforming vehicle. I asked him about a rental car because driving with a new, under warranty car with black leather interior in June with no A/C and no ETA for a repair is not acceptable. He said he would "look into it" for me and get back to me the next day- It's been almost a month and I haven't received a single phone call about my car from Stevens Creek Honda. I called HondaCare to inquire about my warranty contract, which indeed say I'm entitled to a rental car while waiting for parts or the vehicle is being repaired, and the rep over the phone said in these cases they can make accommodations for extended rental car periods, but the case needs to be opened through the dealership and there has been no activity on my account, aka Ricardo Pimentel didn't even bother to pick up the phone regarding my issue. I made complaints to Honda Corporate, who were communicative until they got back to me saying this dealership won't return their calls and there isn't anything they can do in this instance as they are privately owned and operated. The best part? I was driving around with no A/C for two weeks after bring my car to this service department, which Stevens Creek Honda service reps told me "Just drive with your windows down", until I took my car to a different Honda dealership up the Peninsula- they were able to complete my repair in ONE DAY and my A/C seems to be working fine to this point. These people, specifically Service Manager Ricardo Pimentel, are extremely dishonest and a disgrace to anybody that works in a customer-service type job. How hard is it to pick up the phone and return a phone call? Apparently it's very difficult for these people. I recommend you take your car to any other Honda service department if you run into an issue. Anderson, Capitol, Serramonte- driving to any of these locations will serve you and your vehicle better. At the very least different dealerships give you the courtesy of returning your phone calls. Do not trust Service Advisor Rick Pimentel or anything that he might promise you. This Service Department even refuses, to this day, to provide me with a completed work order stating their diagnosis and they were unable to fix the vehicle to conforming standards. I did eventually get a call from a gentlemen named Richard Artell, who introduced himself as the Service/Parts Director for Stevens Creek Honda. He apologized on behalf of his incompetent staff and offered to take care of me when the next service is due, but when I call back the next week I was informed he no longer works at this dealership.Hi Leon, thank you for taking the time to bring this to our attention. We are disappointed to hear that your experience with our service department did not meet the high standards we set for ourselves. We would love to speak to you directly. If you would be willing, please contact our General Manager, Joseph Spurrier, at Joseph.Spurrier@stevenscreekhonda.com so we can learn more and best address your situation.
Excellent service Bobby!
by CaptainAngel on 09/08/2017Bobby was informative and made sure I was good with the itemized service. Excellent customer service overall!Captainangel, we are so pleased you enjoyed your visit to Honda of Stevens Creek! We will be sure to pass on your kind words to Bobby! Have a wonderful day and come back to Honda of Stevens Creek anytime!
CRV Service
by JayHonda30 on 01/12/2017updated 01/20/2017Excellent service, went in the morning without an appointment got the oil change done in 1 hr.Honda of Stevens creek san jose calif
by beware194 on 01/09/2017updated 01/20/2017Overall the work was done on time and correct. I asked for my front & back windows inside to be cleaned (l'm a senior) this was not done. The setting on the drivers seat were so changed it has taken me a number of times to get it back to my… original settings. It seems I still need to work on it. Who ever drove it at the dealer must be over 6 feet 10 inches tall!Oil change
by anujkumar on 01/02/2017This is probably going to be my go to place for services from now on and specifically with Adrian Cruz! I needed an oil change for my Honda Civic and he took care of me so quickly and with the best customer service!Amazing car service
by rainberry52 on 12/11/2016updated 12/28/2016I had my car serviced and it was an awesome experience. It was very fast and efficient.2009 civic
by Screenname29 on 12/07/2016updated 12/27/2016Made an appointment for 1030, but it didn't seem to matter as the person on the phone had incorrect information and didn't transfer any info to the service department. Ended up getting airbag recall fixed instead of windshield washer.Basic Service (Oil change & Tire rotation)
by Coffee17 on 11/20/2016updated 12/03/2016I went in for the first oil change after buying the car 3 months later. The experience was standard. It took 2 hours. The staff were friendly. I would definitely go back again.Deceptive Service Costs
by ELEM177 on 12/01/2016We came in for a oil change and subsequently recommendations were made to our Honda Odyssey. The service person said because it we were buying many services, we would get a discount on the services. By the time the car was picked up,… there was none of the discounts noted on the receipt and the advisor said he made some adjustments to the charges (which I have no idea about). He then said he could give us more if we had a coupon from on-line which of course we had no idea about. We've been getting service here for over 10 years and this was the first time I felt we were being taken advantaged of. Part of my fault was not questioning more, but my prior experiences were so positive. Very disappointed.Great Service
by Abhishek13 on 11/30/2016Service was really good and done within the timeframe promised. I scheduled my appointment in the morning and there was delay in receiving the vehicle when i reached there. Also there were Coffee and Donuts available while your car is… being serviced. :)Honda Service Visit
by SteveAR42 on 11/18/2016updated 11/29/2016Very fast and efficient service. Was completed in about 2 hours, even though I did not wait. Service advisor was very clear on all the potential issues with my car but did not push/insist that any particular item had to be serviced… immediately.Oil change
by rmendonca75 on 11/22/2016it was my first Honda and the people at honda was very friendlyGreat Service
by bfernald on 11/08/2016updated 11/21/2016My service agent was CD, and he was great. Very easy to talk to and helpful. He even advised me how to save money by timing my oil change and tire rotation.
About our dealership
We appreciate your positive feedback! It’s always rewarding to know when we’ve met or exceeded expectations.
by Kennedy Seaton on 04/14/2025