Volkswagen of Stevens Creek
Customer Reviews of Volkswagen of Stevens Creek
Review type:
Avoid at all costs
by J Nezzer on 10/01/2024**Service Review** I am writing to express my severe dissatisfaction with SCVW regarding their handling of my extended warranty claims. This is my second major issue, following a frustrating experience in May 2024 that has left me… questioning their service department's integrity. In May, I waited nearly a month for repairs on the camshaft and timing chain. They now claim my current issues are unrelated to past repairs, but their trustworthiness is questionable. Two different extended warranty inspectors disagreed with their recommendations, raising serious concerns about deceptive practices. After returning my car, they failed to tighten the battery and left a socket under the hood. Recently, I took my car to another VW dealer, who discovered metal shavings in the engine. Since this occurred less than 5,000 miles after the previous repair, the extended warranty company requested SCVW to inspect it. I brought my car in on September 24 for a $300 inspection, during which they claimed not to see the shavings. After I provided video evidence from the other dealership, they acknowledged the shavings but insisted on inspecting the valve stems for an additional $900. As of today, September 30, that inspection is still not complete, and now they want to check the cylinder head for $1,800. This ongoing delay is unacceptable and has cost me about $40 a day in rental expenses, leaving me without reliable transportation. The lack of communication is appalling. Service supervisor Mo has not returned my calls until after work is completed, and my attempts to contact the GM have gone unanswered. Their F rating with the BBB and numerous negative reviews highlight their disregard for customer service. I feel as though my car is being held hostage, and retrieving personal items has been a challenge, as my vehicle remains parked in their lot, not in the service bay. I cannot recommend this dealership and strongly advise others to think twice before using their services. Check their BBB F rating and the many negative reviews across platforms.e-Golf at Stevens Creek VW
by tdejournett on 03/01/2018updated 03/08/2018Norm was straight forward and very nice, there were no games or hidden fees or anything like that. Easiest and most enjoyable car buying experience I ever had.Happy Customer.
by Sanketh on 03/01/2018updated 03/08/2018The turn around time was really quick. The negotiation was crisp and clear. Nice gentlemen in the dealership. Overall the complete Car trade experience was really good :)Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs as we are always here to help. All the best, Kelly Lyons, Customer Relations Manager, klyons@scvolkswagen.com
Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs as we are always here to help. All the best, Kelly Lyons, Customer Relations Manager, klyons@scvolkswagen.com
Glynn
by Glynn_E on 03/02/2018updated 03/08/2018Quick. Bought by email. No haggle. A good deal. Good selection of inventory. No pressure. He understood what was important to me.We appreciate the kind words, Glynn. We look forward to seeing you again in the future! All the best, Kelly Lyons, Customer Relations Manager, klyons@scvolkswagen.com
We appreciate the kind words, Glynn. We look forward to seeing you again in the future! All the best, Kelly Lyons, Customer Relations Manager, klyons@scvolkswagen.com
Travis was great! Thank you for the help!
by Mollycarlin on 02/26/2018updated 03/06/2018Travis was great! Thank you for understanding our needs. Working with you was the best part of our experience! Best of luck!Thanks for the kind review. We appreciate your business! Sincerely, Kelly Lyons, Customer Relations Manager, klyons@scvolkswagen.com
Finer Service
by Luis_Alberto on 02/26/2018updated 03/06/2018Scott Yaeger, Travis, and the person who showed me the features of the car were very proper about how a person should be treated. For me, it became very easy to buy my car. I was comfortable. I wasn't even tired after buying it. I… appreciate when people have fine gestures and manners to treat potential clients.Thanks for the kind review. We appreciate your business! Sincerely, Kelly Lyons, Customer Relations Manager, klyons@scvolkswagen.com
Your Recent Sales Visit to Stevens Creek Volkswagen
by Eduarda on 03/01/2018The list is too long to tell, but what I can say is that when I am there, I feel like I am among family. Joe Castelino makes every experience a joy.We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! All the best, Kelly Lyons, Customer Relations Manager, klyons@scvolkswagen.com
Stellar service from Stevens Creek Volkswagen
by JRChesnutt on 02/20/2018updated 02/28/2018Both the sales and finance staff went out of their way to make sure I was satisfied with my deal. Many thanks to both Bob and Red for incredible service!!Thanks for the kind review. We appreciate your business! Sincerely, Kelly Lyons, Customer Relations Manager, klyons@scvolkswagen.com
2016 jetts
by Mac122896 on 02/24/2018Everyone was very helpful and knowledgeable. Was showed multiple options but was able to settle on a Jetta for our daughter. The overall process was very easy and painless.Thanks for the kind review. We appreciate your business! Sincerely, Kelly Lyons, Customer Relations Manager, klyons@scvolkswagen.com
Stevens Creek Volkswagen
by NCalVWOwner on 02/11/2018updated 02/28/2018This is the second time we've bought a car from SCVW. The best part are the people. Honest, fun, no pressure. Pete was great to work with and made the whole thing pain free.Thanks for the kind review. We appreciate your business! Sincerely, Kelly Lyons, Customer Relations Manager, klyons@scvolkswagen.com
Excellent Service ! Your service guy was a big help.
by CoverSteven on 02/27/2018Your service guy was a big help. Very friendly young man and eager to help answer all my questions. I would recommend your service department to any VW owner.Steven, thanks for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we look forward to working with you in the future! Sincerely, Kelly Lyons, Customer Relations Manager, klyons@scvolkswagen.com
Passat
by Pierrekohayan on 02/26/2018Hassle free experience and friendly staff. Thourough explanantion of the vehicle and service process. Listened to my request and accomodated accordinglyIt is very kind of you to write us such a nice review. We're proud to offer our customers a pressure-free shopping experience, and I'm glad to hear that was the case for you on your recent visit to our dealership. Thank you so much for your business and please let us know if there's anything else we can do for you. Sincerely, Kelly Lyons, Customer Relations Manager, klyons@scvolkswagen.com
Great service
by CyndyFernandez on 02/26/2018Everyone is always super friendly and professional mo was awesome took real good care of my car always kept me updatedThank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Please do not hesitate to come back again if you need anything else in the future! Sincerely, Kelly Lyons, Customer Relations Manager, klyons@scvolkswagen.com
Got our e-Golf
by EGolfOwner on 02/24/2018Great service, knowledgeable sales people, and a good selection of automobiles. We were able to purchase the e-Golf same day, and they work with CUDL!Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please dont hesitate to contact me or visit us if you need anything else. Sincerely, Kelly Lyons, Customer Relations Manager, klyons@scvolkswagen.com
Great experience!
by ajay1120 on 02/01/2018updated 02/16/2018Pete was the best, he made the entire process very painless and easy! I will definitely buy my next VW here when my lease runs outThanks for the kind review. We appreciate your business! Sincerely, Kelly Lyons, Customer Relations Manager, klyons@scvolkswagen.com
care for the returning customer
by Robert1_1 on 01/29/2018updated 02/08/2018Our Salesman Pete was very flexible and open to our requests. He was present at the dealership the very next day so that he can hand the keys over to us and explain the functions. Good ServiceThanks for the kind review. We appreciate your business! Sincerely, Kelly Lyons, Customer Relations Manager, klyons@scvolkswagen.com
easy process from test drive to lease
by clowrie on 02/06/2018Overall, the staff was very friendly. I was greeted by the floor manager and he quickly made sure that I was able to test drive the car I wanted and hooked up with a salesperson who could help me. From there, the sales process went… smoothly.Taking the time to leave this review means a lot to us. A positive experience is what we strive for every day. Thank you for letting us know how your experience was and for choosing Stevens Creek Volkswagen. We look forward to working with you again soon! Best, Kelly Lyons, Customer Relations Manager, klyons@scvolkswagen.com
Stevens Volkswagen 2017
by Kymella on 01/29/2018It was a little stressful at negotiating...The but when it was all done I was happy but wished I had 2 sets of keys instead of oneThanks for the kind review. We appreciate your business! Sincerely, Kelly Lyons, Customer Relations Manager, klyons@scvolkswagen.com
2017 Volkswagen Passat SE w/ Technology
by Carlope on 01/20/2018updated 01/30/2018We can negotiate for the price of the car, for more reasonable price. They are willing to go below the MSRP price, and this could go for few thousand dollars discount if negotiated reasonably. Our case has a total price of around… $27000-28000 Volkswagen Passat SE w/ technology, and we were able to get a huge discount out of this. Look for the sales manager, Ray, as he is willing to help.Thanks for the kind review. We appreciate your business! Sincerely, Kelly Lyons, Customer Relations Manager, klyons@scvolkswagen.com
Buyer
by AnnieL2016 on 01/03/2018updated 01/17/2018From start to finish the staff was very great. I felt that they were very knowledgeable, friendly and respectful. They made us feel comfortable and welcome. They were just as excited about the car as I was. I trusted the sales team was… doing their best to meet our needs. Great dealership!Thank you so much for taking the time to share your kind words about your experience at Stevens Creek Volkswagen ! We love our happy customers and are honored to have you as part of our family. Please always feel free to reach out if you need anything be it sales or service! Sincerely, Kelly Lyons, Customer Relations Manager, klyons@scvolkswagen.com
VW visit
by David_Chen on 01/03/2018updated 01/17/2018Quick and easy. Staffs were very friendly. Was looking for a specific kind of car and the staffs went above and beyond trying to locate one for us.Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Thank you, Kelly Lyons, Customer Relations Manager, klyons@scvolkswagen.com
Volkswagen Atlas
Volkswagen Tiguan
Volkswagen Jetta
Thanks! All the best, Kelly Lyons, Customer Relations Manager, klyons@scvolkswagen.com
by dealerreply on 04/23/2018