Volkswagen of Stevens Creek
Customer Reviews of Volkswagen of Stevens Creek
Review type:
Bill and Pete were amazing
by worldwidewes23 on 01/01/2018Bill and Pete were great, helped us on a 2018 Tiguan. they walked us thru the process and helped every second along the way.Experience sharing
by alanwang0131 on 01/01/2018Pete was good and knowledgeable. I had a decent experience at the shop. Last but not least, we love the vehicle a lot.Alan, Pete is pleased to learn that you enjoyed your car buying experience with us. We look forward to servicing your vehicle soon. All the best, Kelly Lyons, Customer Relations Manager, klyons@scvolkswagen.com
Knox Review
by MAKnoxy on 12/15/2017updated 12/26/2017Very quick, easy and smooth transaction. Able to look at a lot of various options and a few different test drives. Nice people.Thanks for the wonderful review of your recent visit at our dealership. We strive for 100% customer satisfaction on each and every purchase and we hope you enjoy your new vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Kelly Lyons, Customer Relations Manager, klyons@scvolkswagen.com
Satisfied customer
by LaTasha9 on 12/11/2017updated 12/22/2017Your friendly staff and no hassle approach to selling us our car was excellent. We appreciated you breaking down our payments and making the deal as fair as possible.Thank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering great customer service and I am glad that this was the case with you! Please let us know if we can help you with anything else, thanks! Sincerely, Kelly Lyons, Customer Relations Manager, klyons@scvolkswagen.com
Stevens Creek VW; Great Experience
by juliaorona7 on 12/12/2017updated 12/22/2017Sales man Pete Rogers did awesome. He was very friendly/patient and was not forceful. I was extremely impressed with his genuine care for my first car purchase!Julia, thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Kelly Lyons, Customer Relations Manager, klyons@scvolkswagen.com
I love Steven Creek VW! excellent service!
by Doris_Hua on 11/26/2017updated 12/06/2017sales and finance services are satisfactory! the teams are friendly, helpful, efficient and pleasant to work with. I lease the VW convertible rabbit in 2104 and renew the lease with new convertible model. Surely will do again when this… lease is expired in 2020.Doris, thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I'm glad that our team made such a great impression on you. Sincerely, Kelly Lyons, Customer Relations Manager, klyons@scvolkswagen.com
Bill Wessel was awesome
by KirstinJ on 12/05/2017Bill Wessel was wonderful. He was very helpful, honest, straightforward, responded to emails promptly, and we never felt pressured to buy. It was a very different experience from other ours with other sales people. We'd recommend him.Thank you so much for taking the time to provide such great feedback. Our primary focus is to provide each and every customer with exceptional service. We also strive to answer every question and address every concern and its encouraging to know Bill was able to show you our dedicated and personalized service. Don't hesitate to reach out if you have any further questions or needs. Sincerely, Kelly Lyons, Customer Relations Manager, klyons@scvolkswagen.com
Happy customer
by Erikthegreat on 12/01/2017I liked my sales person. He was very profesional answered all my questions and seemed to genuinely work to make my sale happen.Your kind words mean a lot to us, Erik. We appreciate your feedback and are happy to hear that our staff were able to meet your needs.We always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. Sincerely, Kelly Lyons, Customer Relations Manager, klyons@scvolkswagen.com
My Stevens Creek VW Experience
by agarlick on 11/30/2017The service agents (Bryan, Mike, Eric) that I have worked with are kind and professional. They truly care about their customers and don't try to 'run-up' frivolous repair costs on my car...Unfortunately, I have experienced this from other… car dealerships.Its great to know that Bryan, Mike, and Eric provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! All the best, Kelly Lyons, Customer Relations Manager, klyons@scvolkswagen.com
Decent VW dealership
by Dmitrii on 10/02/2017Polite, knowledgeable sales person, good choice of cars, including EV. The papers were processed quickly, none of the personnel was pushy.Thanks so much for this kind review! If we can do anything else for you, just let us know! Sincerely, Kelly Lyons, Customer Relations Manager, klyons@scvolkswagen.com
Satisfied Customer!
by blooeyes17 on 09/18/2017updated 10/02/2017David, Pete and Red were all an absolute pleasure to work with; I never felt pressured at all. I felt like they really took the time to go over all of my options and gave me a deal that I walked away feeling really good about.Hello, and thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that David, Pete, and Red were there to provide you with such exceptional service. Thank you again and congratulations on your new car. All the best, Kelly Lyons, Customer Relations Manager, klyons@scvolkswagen.com
service review
by Junecarole on 09/29/2017The most considerate attendant who explained the procedure, length of time to do this along with the price and quality of the tires that were to be put on my vehicle..Thank you for reaching out June! Our service department works hard day in and day out to provide the best results for our customers! I will personally share your feedback with my team to ensure we continue to provide the same level of service for all of our customers. All the best, Kelly Lyons, Customer Relations Manager, klyons@scvolkswagen.com
Good Experience at VW Stevens Creek
by AndreiStratan on 09/11/2017updated 09/27/2017Pete Rogers was an excellent sales person. He paid attention to our needs as a customers, helped us clarify what kind of car we wanted, explain the car options. It was an excellent experience.Thank you for this review, Andrei. We really appreciate you leaving us your input. We are very pleased to hear that Pete could make your car shopping experience stress free. We are glad to hear you are loving your new car. If you need anything else in the future please feel free to come back and visit us any time! We hope to see you back in again soon! Regards, Kelly Lyons, Customer Relations Manager, klyons@scvolkswagen.com
Passat
by Deutschland on 09/05/2017updated 09/27/2017Everyone who helped us was very professional and extremely helpful. One of the salespeople who explained the workings of the car to us- Gino- even spoke some German to me when he found out that I am from Germany.Thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience with Gino at Stevens Creek Volkswagen! If there is anything else we can do for you, please feel free to give us a call. All the best, Kelly Lyons, Customer Relations Manager, klyons@scvolkswagen.com
Great service, fast, but please DON'T WASH MY CAR.
by BillyLlil on 09/06/2017updated 09/27/2017I was given a loaner for free and the service was done quickly. Unfortunately despite my clear request, they still ran my car through the automatic car wash upon my arrival.Billy, thank you for leaving us your positive review. We are pleased to hear that you were satisfied with the loaner car we provided and the thorough service you received from us. If there is anything more that we can do please come back and see us again. Take care, Kelly Lyons, Customer Relations Manager, klyons@scvolkswagen.com
Jetta
by Jflores15 on 09/08/2017updated 09/27/2017Very friendly customer service. Explained what was wrong with the car clearly and it was fixed within a very timely manner.Thank you for sharing this great feedback with us. We feel our service department is what makes Stevens Creek Volkswagen special. Reviews like yours help us to make sure that we're meeting the needs of our customers and were glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Best, Kelly Lyons, Customer Relations Manager, klyons@scvolkswagen.com
My VW Atlas lease with Stevenscreek Volkswagen
by maven_lu on 09/18/2017The overall process is very smooth, clear, no hidden items or here or there tricks, or any over-sale advertising. I got very frank and reasonable answers for all my questions. Overall I'm very pleased with the deal.Thank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering great customer service and I am glad that this was the case with you! Please let us know if we can help you with anything else! Thanks again, Kelly Lyons, Customer Relations Manager, klyons@scvolkswagen.com
Experience
by Jacklyn4 on 08/28/2017updated 09/13/2017I liked that we were able to get the car for a somewhat decent price. Also, that Pete was able to work with our price.Thanks for the kind words. If we can do anything else for you, just let us know. Sincerely, Kelly Lyons, Customer Relations Manager, klyons@scvolkswagen.com
Smooth Experience and Very Good Deal
by liuxianming on 08/22/2017updated 09/13/2017The overall experience is very smooth and enjoying. I almost didn't wait any time to get the new car. All employees are very nice and helpful.We appreciate the kind words. We look forward to seeing you again in the future! All the best, Kelly Lyons, Customer Relations Manager, klyons@scvolkswagen.com
Stevens Creek VW
by briiiiian on 08/26/2017updated 09/13/2017Pete the salesman was great. Knowedgeable, good guy, great to work with. Knew exactly what I was looking for and purchase process was pretty smooth.Thanks for the kind review! Take care until we see you back in again. Sincerely, Kelly Lyons, Customer Relations Manager, klyons@scvolkswagen.com
70k service
by Coronet69 on 09/11/2017Stevens Creek Volkswagen has always given me exceptional treatment in the service of my car, offering me loyalty discounts for service, and making sure I am satisfied. I would like to add that Eric Howard is an absolute gem to the Service… Department staff. He is very knowledgeable, very friendly, and very efficient. He's now my number one Service Rep in my future dealings for servicing my Jetta.We are pleased to hear that you had an excellent experience with Eric and the rest of our team. We would like to sincerely thank you for your business and encourage you to stop by or give us a call with any questions that may arise. All the best, Kelly Lyons, Customer Relations Manager, klyons@scvolkswagen.com
Volkswagen Atlas
Volkswagen Tiguan
Volkswagen Jetta
Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please dont hesitate to contact me or visit us if you need anything else. Sincerely, Kelly Lyons, Customer Relations Manager, klyons@scvolkswagen.com
by dealerreply on 01/23/2018