Volkswagen of Stevens Creek
Customer Reviews of Volkswagen of Stevens Creek
Review type:
Very Professional
by Mary_Chaboya on 03/23/2017updated 04/01/2017Our experience was very professional and everything was completed in a timely manner. All questions were answered and explained throughout.Fastest car transaction with EMpathy
by newegolfblue on 03/17/2017updated 03/29/2017Boris(sales) followed up with persistence and gave me space to make the decision, When i made the decision he was quick to work the deal out. Also, Ron(fin) accommodated my family to rapidly put the papers and get it signed by co-owner… first. Overall a pleasant and fast buying experience.Thank you for your kind words! We know buying a vehicle takes time out of your day and we strive to make every experience a pleasant one. Boris and Ron are extremely happy that you left satisfied and we do appreciate your business! Sincerely, Kelly Lyons, Customer Relations Manager, klyons@scvolkswagen.com
Awesome Service
by Jaycii02 on 03/18/2017updated 03/29/2017I like how everything that will be done to my car was clearly explained, how questions were welcomed, and that I was reassured that everything will be done in a specific timeframe.Thanks for the great feedback! I am very happy that our team was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Sincerely, Kelly Lyons, Customer Relations Manager, klyons@scvolkswagen.com
Seamless leasing experience
by gregpean on 03/27/2017Easy and convenient leasing experience, good salespeople: Pete in particular was very understanding and helpful. The 2017 Passat looks and feels great!Thank you and congratulations on your new Passat! I am so very pleased that Pete could make your visit easy and convenient, and we believe that's how every car buying experience should be. We are sincerely grateful for your business and we hope to work with you again in the future! Best, Kelly Lyons, Customer Relations Manager, klyons@scvolkswagen.com
Nothing bad to say!
by Svimbazee on 03/20/2017It's really nice a friendly environment. Sales guy was friendly and clearly understood my needs. I enjoyed negotiation about terms with him. Nothing bad to say.I sincerely thank you for going out of your way to write this review! We try to create a comfortable and friendly environment for each and every customer. If you have any further needs, please come back to see us. Regards, Kelly Lyons, Customer Relations Manager, klyons@scvolkswagen.com
030217 service
by Lyn1949 on 03/03/2017updated 03/14/2017Friendly, positive, thorough service. It was good to meet service advisor Eric Howard who did a great job reviewing what the service had entailed and why.We appreciate you taking time to leave us a great review! I am pleased to hear Eric did a great job assisting you. If there is anything else we can do for you please don't hesitate to give us a call! Sincerely, Kelly Lyons, Customer Relations Manager, klyons@scvolkswagen.com
Passat
by Myrna12 on 02/28/2017updated 03/10/2017Confortable and fast experience buying a second new car from this dealer. I would definitely recommend it to friends and familyThank you so much for taking the time to share your feedback with us! Our team is dedicated to provide an efficient and comfortable experience to each and every customer that enters our dealership. I am happy to hear that you were pleased with our customer service. Thanks for your loyalty! Please visit us if you have any concerns about your vehicle. Sincerely, Kelly Lyons, Customer Relations Manager, klyons@scvolkswagen.com
Great sales experience!
by ErnestHua on 02/28/2017updated 03/10/2017Treated us great! Offered us the ad price even though the ad car was sold already. Finance guy stayed extra late to help us finish the paper work. Car operates/charges as expected.Hi Ernest! Thank you for this great review! Im very happy that our team was here to help you and treated you with the customer service we know you deserve. See us again soon! Sincerely, Kelly Lyons, Customer Relations Manager, klyons@scvolkswagen.com
EOS Maintenance
by elfmanw on 02/28/2017updated 03/10/2017Eric was a great rep who was very responsive, friendly and transparent throughout the entire process. I would definitely recommend.What a great review! I am delighted to hear that Eric was friendly and transparent throughout your visit, and that he was able to provide you with great customer service. We look forward to assisting you again in the very near future! Sincerely, Kelly Lyons, Customer Relations Manager, klyons@scvolkswagen.com
Excellent service experience..
by GirishR on 02/16/2017updated 02/28/2017Excellent. I'm impressed by the way Mo explained me the details on the service. He even booked an uber for me since the shuttle was not close-by. So far the best experience I had at a service kiosk. Kudos to Mo. Very much happy to come back… next timeWe appreciate your input, Girish! I am glad to hear that you were impressed with the service Mo delivered during your recent visit! If there is anything more we can do for you please come back and see us any time! Take care! Best, Kelly Lyons, Customer Relations Manager, klyons@scvolkswagen.com
Service Review
by GeminiAd on 02/21/2017I brought my car in for its 10,000 mile service. Service was quick; I brought it in at 9:00AM and it was ready by noon, and I didn't even need a rental car or anythingThank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and I am proud that this was received during your time spent with us. We look forward to seeing you again! Sincerely, Kelly Lyons, Customer Relations Manager, klyons@scvolkswagen.com
First lease
by Abegail_1 on 01/27/2017My boyfriend and I started a lease on an e-golf, Samuel was very helpful in showing us everything we needed to know. Even picked up my boyfriend for the original test drive! This was our first experience going through a dealership, and I… can honestly say it was great. Not pushy at all, I would highly recommend seeing Samuel if you're looking into a Volkswagen.Thank you very much for taking your time to leave us a great review! We are pleased to hear about your great experience with Samuel at Stevens Creek Volkswagen! If there is anything else we can do for you just give us a call! Enjoy your e-Golf! Best, Kelly Lyons, Customer Relations Manager, klyons@scvolkswagen.com
Great Purchasing Experience!
by vdubrline on 01/22/2017Just purchased a beautiful Passat R-line from Stevens Creek VW for my wife. It was the most enjoyable new car buying experience of all of my new car purchases! Led by a most attentive knowledgeable salesman, Samuel Leyva. He respected us… and facilitated a great sale for us! We were home for dinner, cannot beat the great experience shopping here was!! Thank you to all who made this work well!Thank you for taking the time to share with us and congratulations on your wifes R-Line! The goal of the Stevens Creek Volkswagen team is to ensure a painless and enjoyable purchasing process for each of our customers. We're happy to read that Samuel helped you find what you wanted in such a timely manner. Please remember that we're always here to assist you with any future auto needs! Regards, Kelly Lyons, Customer Relations Manager, klyons@scvolkswagen.com
Great purchase experience
by RayYoon78 on 01/14/2017I biught CC R-line two days ago. First of all, my English speaking is really bad. I really worried about it before I met Samuel who is great and professional sales person. He is not a just sales person. He was carefully listening my… speaking and tried to understand what I wanted. He repeatdly and kindly explained until I fully understanded it. He started talking with opening real market price on Truecar and his offer was better than price I expected. I felt he honestly opened his offer and explained about the offer. I could trusted hin during the deal. It was great experience.Hey Ray! Thank you for this great review! Samuel is truly an exceptional employee and we appreciate him for giving you a great experience! We hope you enjoy your CC R-Line! Sincerely, Kelly Lyons, Customer Relations Manager, klyons@scvolkswagen.com
Great sales experience
by egolf_2016_CS on 12/31/2016I just bought an e-golf 2016 from Volkswagen of Stevens Creek. The car is good, the dealership is great but what made the experience awesome, was sales person -- Samuel Leyva! He was extremely knowledgeable and went above and beyond… with my transaction that involved a trade-in as well. He treated the customer with respect and made the entire experience a breeze!Thank you for writing this fantastic review! It is great to hear Samuel was able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there is anything else we can do for you. Enjoy your e-Golf! Regards, Kelly Lyons, Customer Relations Manager, klyons@scvolkswagen.com
Thank you Kobu Raja and Daniel Muela
by cmramil on 12/28/2016CAR BUYING MADE EASY! My salesman, Danny Muela, helped me find the perfect car for the budget I was looking for. Kobu Raja the manager made the negotiating easy & fast! Seriously the most enjoyable car buying experience.Thank you for taking the time to share with us! The goal of the Stevens Creek Volkswagen team is to ensure a painless and enjoyable purchasing process for each of our customers. We're happy to read that Danny and Raja helped you find what you wanted in such a timely manner. Please remember that we're always here to assist you with any future auto needs! Regards, Kelly Lyons, Customer Relations Manager, klyons@scvolkswagen.com
Samuel is awesome to show me the best of egolf
by Charlie1212 on 12/26/2016Samuel not only showed those guided information to me but also taught me how to drive egolf efficiently. More importantly, he told me how to get parking sticker for San Jose. Really great buying experience from him. Would definitely suggest… other to find Samuel if you want to buy vw car.Thank you so much for sharing your great car shopping experience with us! We're happy to hear you were able to find what you were looking for including standard-setting customer service from Samuel and the rest of the Stevens Creek Volkswagen team. Thank you for choosing us for your automotive needs and we look forward to assisting you again! Sincerely, Kelly Lyons, Customer Relations Manager, klyons@scvolkswagen.com
Unprofessional People
by rogercurtin on 03/03/2016We saw a car online, test drove it, liked it and started price negotiations. Generally, during negotiations at car dealerships, it is assumed that both parties are mature adults. But just like someone else pointed out in a previous… review, that was not the case at this place. Me and my family were treated like we have absolutely no knowledge of conducting a major purchase which involves negotiation and we were repeatedly insulted by immature middle school comments. This is 2016 and we have unlimited resources online to research any purchase, ESPECIALLY A CAR THAT COSTS FIVE FIGURES and Believe me, we did our homework. KBB, Edmunds, Autotrader, Cargurus, Carfax, Autocheck, various small used car dealerships' inventories online. And we came prepared to negotiate. I seriously doubt the sales people have any experience being around people of ethnicities and cultures that are not white. (--- For future reference to the dealer if you reading this: Just because people of other ethnicities make the negotiation challenging for you, does NOT mean we are cheap and low balling people with no knowledge. That is how negotiations work! Do you expect your jobs to be easy? Is that why you became car salesmen? You should try doing some actual work for your salaries. And learn to properly negotiate. That is how the real world works. Just because 6 out of 10 people paid the price you asked for, doesnt mean the other 4 who actually negotiate should be treated poorly---) We looked at about 8 different cars in different dealerships and all those salesmen were polite, patient and they conducted parts of the negotiations over the phone because we cant always make time to go into the dealership daily. Even though we walked out on them, when we called back they were extremely polite like they were supposed to be! BUT when we walked out on this guy and we called back on the second day of negotiations, he actually said " nu-uh-uhh i aint telling you nothin' over the phone, you gotta come in here for that". It was an extremely condescending tone and infuriating and unprofessional! Since we truly are in need of a car fast, we did go back that night, regrettably, but then we dealt with another person, who raised the price that was quoted by the first salesman by $1000. We mentioned that the other salesman quoted a lower price yesterday and that is the only reason we came in. And he says "no, that guy said he would TRY for that price, he didnt confirm it". OK. [non-permissible content removed]. And JUST LIKE another reviewer on YELP, Oriel B's experience!! He dealt with Bill and I dealt with Pete. They are both good friends apparently and have been car salesmen for a while so they're REALLY GOOD at ripping people off. This is not a fluke. At this point, after being insulted and dragged back in by [non-permissible content removed], they actually thought we were desperate enough to pay MORE. WE WALKED OUT FOR GOOD. After that, we got a few more condescending text messages from the first salesman, with an offer that was lowered by $300 from the ADDED $1000. How properly insulting!!!! We did not bother to reply. Today, At another dealership, we finalized the same car, same year, with a few thousand less miles, for exactly $300 more than this dealer's insulting quote. We were GLAD to pay more at Capitol Volkswagen in san jose, because that sales team was extremely polite and professional compared to [non-permissible content removed]. The Capitol people actually DO THEIR JOBS and on top of that, they are genuinely nice people. The FIRST STEP for this dealership, is to DO YOUR DAMN JOB. Learn to negotiate. AND STOP ACTING LIKE MIDDLE SCHOOLERS. If you cannot negotiate, find another job not all your customers will be willing to throw away their money WHILE being insulted! I REALLY WISH I would've read the reviews before going in. It was NOT worth it. The whole experience made me hate car salesmen and before this, I actually gave them the benefit of the doubt because I know it is not easy to sell a car. Maybe some immediate retraining is needed at this place to drag all of these people into the year 2016!Poor eGolf experience
by rk2015_egolf on 10/22/2015The new eGolf with 500 miles has been in the shop for 11 days. I opened a case with VW and was told that I'd hear back by Wednesday Oct 21st. Since I didn't get any call today, I am taking it up on me to reach out to dealer rating agencies.Latest update from VW is to check Oct 28th. VW Corporate or Stevens Creek have no idea on how to fix the car. STAY AWAY FROM EGOLF.........
Stevens Creek VW
by 10ACVOL79 on 09/02/2015Stopped in late on a Thursday night after an appt in the area (live 50 miles away, local VW dealer didn't have much of a selection at the time). Couldn't agree on a deal, due to manager's valuation of my trade-in. Salesman, Mark Chemali,… and I talked again on Friday on the phone and agreed on a much more favorable deal. Went in on Sautrday and purchased the Golf Sportswagen on the terms agreed to. Mark is a super nice guy and pretty much of a straight shooter. Management is kind of old school pushy, but Mark is low key and works to get the deal done in a respectful way.One Of The Best Car Buying Experiances I've Ever Had
by sapphirexae on 07/02/2010I contacted the dealership via Volkswagen's web site. I submitted a quote to all dealerships within a 100 mile radius. Stevens Creek VW beat every other dealership's price by a nice amount! Before going to the dealership for the 1st time, I… called Brent, the internet sales manager whom I had been speaking to via e Mail. It turns out it was his one day off that week but he came in anyway to assist me. He beat me there and had all the information I could ever have wanted waiting to go (including info on cars that were in-transit and not yet at the dealership). He also had one of the cars pulled out and ready for me to drive. I drove the car and LOVED it, he walked me all over the dealer showing me all of my options with colors and packages. I found the exact car that I wanted in the back lot. They negotiated an exceedingly amazing deal and threw in several options and goodies for me too! The finance manager (his name is Red) was also a delight to work with. So many sales people act nice but that's exactly what it is, an act. You can tell that these two gentlemen were genuinely nice, friendly and cared. I went back to the dealer a week later to pick something up and was treated with the same attention, friendly attitude and caring even though they already made the sale. If you are looking for a VW, this is THE place to go!!!! I HIGHLY recommend asking for Brent. Because of him, my 2008 VW EOS and I are very happy together!
Volkswagen Atlas
Volkswagen Tiguan
Volkswagen Jetta
Mary, I sincerely thank you for going out of your way to write this review! We are dedicated to provide each and every customer with an efficient and professional service experience. Your feedback is a testimony that our dedication has really paid off. Sincerely, Kelly Lyons, Customer Relations Manager, klyons@scvolkswagen.com
by dealerreply on 04/05/2017