Tuttle-Click's Capistrano Ford
Customer Reviews of Tuttle-Click's Capistrano Ford
Review type:
A Great Experience!
by LSP on 08/04/2022This is my first vehicle from Capistrano Ford. I am also their first F-150 Lightning customer. Kelly Wilson, the Fleet Manager and Steve Smith, the General Manager made sure that I got my truck. The entire process was honest and… straightforward from beginning to end. Everyone at the dealership is friendly and welcoming. My wife and I couldn’t be happier and highly recommend them!Brandon was a great salesman! Love him and would recommend him to all!!
by Krycerick on 04/22/2022Brandon was with us through this whole journey! It was a long wait but very well worth it! Thank you Brandon!Helpful from start to finish during my recent purchase
by Jim on 02/08/2022Sales department worked with me on the trade in value of my current vehicle and got me into my dream car in just a few hours. They even assisted me in recouping some of the money I had spent on my trade in’s extended warranty!!Fleet manager
by Tom R on 12/02/2021Dave handled all of my needs in a fast and courteous manner. Super responsive!Great sales team!
by Caleb on 12/01/2021The sales team was excellent. They answered all of my questions, were very accommodating and made the process quick and easy. Highly recommended!After making an internet purchase, the actual purchase was quick/efficient.
by Dave on 06/30/2021Since I bought Ford’s first electric vehicle, the initiation to a new way of driving was handled with enthusiasm. Tuttle Click is well run.Great customer service and a great company
by AAA on 06/08/2021I have been a Ford customer for 10 years and at leased three vehicles. I recently purchased and financed the last vehicle which is a 2018 Fusion. I worked with the general manager, leasing manager, service manager and financial Manager at… Tuttle Click Capistrano Ford. I was treated with extreme courtesy and care and everything was put together for my best interest. I'm very pleased and will continue to support this organization with my business.Lease buy-out
by Chip on 05/13/2021Quick & efficient. My lease buy-out was done with an advance call to set up an appointment. Papers were ready and signing took place in a short time. End-to-end time: 60 minutes.Painless purchase?!?
by Alisa S on 04/22/2021I don’t like buying or leasing cars. I know it’s something I have to do at times in my life,but something I basically dread. That being said, to say that this was a pleasant experience is more than strange to me! Kelly was our sales… person and he was so low key and helpful! He listened to what we were looking for and made it happen before I even knew what was going on! I am more than grateful we stopped at this dealership- as it wasn’t even in my plan. Thank you to Kelly and his awesome team! :)Awesome sales service from Kelly.
by Capo Ford is awesome on 02/08/2020Had a great experience in getting our new explorer. In and out the door in less than 2 hoursA woman's perspective.
by TallLady on 09/03/2015Brian Peyton and Luis did a great job of answering our questions-they were effective without being pushy. The main reason that I leased through the Capistrano branch is that the sales and Finance staff directed their attention to me, not… just my husband. I have walked away from other dealerships and salesmen who, even when we explain that this will be my lease and my car, continue to direct all of their attention toward my husband, ignoring or being condescending to me. (I may not be as knowledgeable about cars as my husband, but I do have 3 graduate degrees-I'm not an idiot.) Last year, I didn't get a car because I had a negative experience with a Capo saleman who, when he wasn't complaining about how 2 other potential sales got away because he was spending time with us, continued to focus on my husband. (We were there for about 1/2 hour, including the test drive.) This time, because of that previous experience, I initially avoided the Capo dealership and went to the Irvine site, but had another negative experience there. We were actually on our way to Vista when my husband suggested that I call Capo just to see if they had the same car in stock. Luis persuaded me to come in, not knowing my history. Needless to say, we didn't make it to Vista. Car dealerships need to wake up to the fact that women often make the major financial decisions for a household and that we are often the primary "bread winners"-we have buying power and will walk away if we're not satisfied with how we are treated. When my husband purchases a car, he only cares about the deal he can negotiate, not the sales approach. The other professional women I know actually care about how they're treated, however. If nothing else, perhaps greed will encourage sexist salesmen to change their behavior eventually. In the meantime, I will send my referrals to Brian and Luis at Tutle Click Capistrano Ford.Buy A Car From Tom Dunlap
by jbcrotty on 09/03/2015Tom Dunlap is excellent. Easy to work with, zero pressure, strives for a great customer experience. He is your best sales professional.Hey, thank you for this great review! Tom is truly an exceptional employee and we appreciate him for giving you a great experience! Thank you again and we look forward to servicing you again in the future! Sincerely, Shirley | shirley@tuttleclick.com
Ford Fusion
by nleibson on 08/06/2015Andrew, the sales person was knowledgeable, friendly and did not pressure us in any way and gave us a great deal.Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your vehicle purchase experience with Andrew was so positive. We always do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Sincerely, Shirley | shirley@tuttleclick.com
Carlo at Capistrano Ford
by AddysMommy819 on 07/19/2015updated 07/30/2015Carlo was the salesperson that we worked with. He was very nice and friendly. He was knowledgable and very honest with every step of our transaction. Thank you Carlo!We're happy to hear of your great experience and your positive review means a lot to us. We appreciate your feedback and are happy to hear that Carlo was able to meet your needs. At Tuttle-Click Capistrano Ford, we always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible for all of our customers. We look forward to assisting you with your future sales and service needs. Sincerely, Shirley | shirley@tuttleclick.com
Jeffrey
by smittydhc on 07/17/2015updated 07/30/2015Tom and the finance staff were top notch. They helped us through an issue we had with the car like true professionals. I would highly recommend.Hi and thank you for this great review! We're excited to hear that Tom took care of you! He is a great asset and we appreciate all he does. Thank you again and we hope to see you again in the future! Sincerely, Shirley | shirley@tuttleclick.com
Happy Returning Customer
by KMEFK on 07/06/2015I am a return customer. Dave Macias kept in touch over the years and when it was time to turn in the lease, it was like visiting an old friend. No pressure - just results and compassionate understanding. I was looking at other makes - for… less money so that shows how loyal I am to the brand now.Thank you so much for the wonderful review of your experience at Tuttle-Click Capistrano Ford. Dave is one of the best at his career and your review is spot on. We love hearing from great customers like yourself that continue to spread all the good things our dealership is doing to take care of its customers. Thanks again for your business. We will be there for you for many years to come. Sincerely, Shirley | shirley@tuttleclick.com
Tuttle-Click
by DominicHolmes on 06/05/2015It was very professional, well addressed and I felt like I got the best deal ever and I will be referring people to go there !Hi Dominic and thank you for this great review! We're very happy that our team was here to help you and treated you with the customer service we know you deserve. Thank you again and hopefully we get to see you again! Best regards, Sincerely, Shirley | shirley@tuttleclick.com
Ford
by Cdbriscoe on 04/04/2015updated 04/13/2015Everyone was friendly, honest and very helpful. This is our second car we have bought from Roy and we referred my sister!Thank you for leaving us this great review! We are very happy to hear that Roy could provide you with a second car buying experience that was just as good or better as the first! We appreciate your recommendation and please come back and see us again in the future with anything else you might need. Take care! Sincerely, Shirley | shirley@tuttleclick.com
Two New Fords!
by rwstudio on 01/26/2015Clear, precise help in getting us out of the store with two new cars. Kevin Burns as Sales Manager and Carlo Pocino in Sales could not have more helpfulThank you for leaving us this great review and congratulations on your new cars! We are very happy to hear that Kevin and Carlo could be so helpful during your purchase. We look forward to seeing you back again in the future! Take care. Sincerely, Shirley | shirley@tuttleclick.com
Capo Ford Rocks
by Corvallisc on 11/05/2014updated 11/14/2014Tom, and to a lesser degree Justin, did an outstanding job. Tom was very patient with the varies plans we came up with. We started by aiming high for a new car, then came back with a low priced used car. Then I had them look for a used… fusion and finally a lease car that I settled on. This whole thing took three weeks and Tom never wavered.On behalf of our dealership, I sincerely thank you for taking the time to write such kind words about our sales team. Tom is a great people person and he strives to create a positive buying experience for every customer. He will be very happy to hear that he was successful in that endeavor. Congratulations on your vehicle! If you have any questions or concerns, please do not hesitate to come see us. Sincerely, Shirley | shirley@tuttleclick.com  
Great experience at Capistrano Ford
by JDelcid on 11/04/2014updated 11/14/2014Capistrano Ford met my every need...car, options, payment, pymt terms. Excellent staff...professional, friendly, caring. I appreciate working with the same sales person and finance person that assisted me with my last car...I trust them… and I like them very much, especially Walt. Walt's follow up throughout the entire process was excellent! I've already recommended my family to Walt and they had the same great experience with their purchase.Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. I am glad that Walt was able to there to satisfy that. Thank you for your recommendation and we look forward to seeing you again! Sincerely, Shirley | shirley@tuttleclick.com  
On behalf of our dealership, I sincerely thank you for taking the time to write such kind words about our sales team. Brian is a great people person and he strives to create a positive buying experience for every customer. He will be very happy to hear that he was successful in that endeavor. If you have any questions or concerns, please do not hesitate to come see us. Best regards, Shirley | shirley@tuttleclick.com
by capistranoford on 09/14/2015