Crevier BMW
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Customer Reviews of Crevier BMW
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23 sales reviews
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Amazing experience
by MainDane on 11/27/2018I have been a client with Crevier BMW for many years and enjoyed every single deal I have done. They make car buying easy and simple.Best price and service for BMW
by BMW4life on 11/06/2018I have been a long term BMW client with more than 7 BMW, this dealership is by far the best I have ever encounter. Faraz my internet manager treated me like a VIP, respected my time go me in and out within an hour with a fair price and… great selection on inventory.Great sales experience
by divinedanish on 08/06/2018Over the years, i have purchased all my bmw's from crevier bmw. Marlene took great care of me with my recent 7 series purchase. Will return for service as always. Wouldnt recommend anywhere else!!Very Shady Business Practice at CREVIER BMW
by ronpaek100 on 07/17/2018Hello, I would like to start out by saying I don't normally write reviews unless I feel like my experience was really bad or exceptionally good. I recently purchased a new 2019 440I GC BMW from internet sales manager Susan Otto @ CREVIER… BMW. I've been emailing back and forth prior to my purchase with Susan from the internet sales department. I emailed her with the specific and exact features I wanted on my BMW and she replied saying she found a car with all the features I asked for. So I went to the dealership to check out the car and even asked if I could order the car, since I had actually wanted the car in tanzanite blue instead of the Alpine White that they had available, but wasn't sure if I'd wanted to wait 2 months. I had asked Susan if the car had ALL the options I wanted via email that I configured on the BMW website, she said yes. I'm very disappointed to find out later that the car DID NOT have the drivers assist package on the car, though told by email that they had the car I wanted with all the options. Why would internet sales tell me they have a car that I wanted when in fact they didn't? It appears they just wanted to make a sale and resort to lying and MISLEADING customers. I even told Susan that day SHELLY BMW had the same car with the drivers assist package but with a different interior, different trim, and they were even offering to sell me the car for a $1000 less than CREVIER BMW, but I told her I wanted to get my car with them because I spent a lot of time with CREVIER BMW a week prior with a couple visits. Today, as I was going through all the settings and features for the BMW I purchased, I soon realized that my car doesn't have drivers assist package, then I checked on the car sticker and surely enough it doesn't have drivers assist package. Immediately, I emailed Susan, and all she replied was that she is sorry and that "Ultimately you are the driver in control of the car and I am sure you are a great driver" I wouldn't be as angry if this was a lease, but I'm financing the car to buy and I even made clear and told her I want all the features on my car that I asked for. I can always turn off the features I don't like but I can't add them if I want them later. I believe this is a very shady business practice that goes on at CREVIER BMW, I'm very angry and disappointed, especially when they kept reassuring me they are the biggest and best BMW dealership of North America. This was my first experience with CREVIER BMW and I will not be recommending anyone to do business here.Car is a nightmare!!!!!!!!!!
by finnblake on 09/14/2017I recently got a certified 328D from this dealership only to have the car break down on me only 4 days after buying it. This left me stranded for over an hour while waiting for a tow truck. Then after I got the car back the check engine… light would come on and off and it still is doing this. Then today after I went for a run i got in the car and a massive message popped up saying charging malfunction and to got to the nearest service center. I went to the nearest dealer and they could not set up and appointment to look at the car for a day so as I'm writing this I'm waiting to hear back. Also BMW of Crevier has been notified about this problem but yet do not no anything to try to help the situation. I'm not happy with my experience here and would not want anyone else to go through this same thing.X5 Hybrid does not deliver close to 50 mpg
by paulv999 on 02/25/2016We purchased a 2016 BMW X5 hybrid xDrive40e in Jan. In discussion with the sales person about the X5 hybrids and gas engine he guided us toward the hybrid when I explained the use will be for commuting (60 miles round trip). MPG sticker on… the car claims 56 mpg combined gas and electric drives (hybrid). This sounded great but I was skeptical. This car was more expensive than gas version and more than Mercedes (gas) and Lexus as well. But with the gas savings compared to a straight gas SUV it would make up for the added lease costs, which would be higher. On the test drive we talked about the electric engine and if I would get the mpg stated on the sticker and he showed the recharging on the display that was taking place as we drove during coast and deceleration. I questioned him a lot about the mpg numbers because it was so critical to our total cost of ownership to fit our budget. He took me to their experts to discuss details, called genius because they have received much training and know so much about the BMWs. To them I again explained this purchase doesnt work for us unless the hybrid really achieves claimed mpg. The genius explained to me indeed there is significant recharging during driving and the 50+ mpg was achievable. In fact the plug in recharging was not even needed every night. The reality after 2 months is I get 25 mpg. The recharging during driving is very little, so driving much more than a trip to the grocery store, such as a normal California commute, you essentially get similar mpg as a gas SUV, 4 cyl. Which is the gas engine in the BMW hybrid. This isnt what we paid for. And not what the sticker or sales person led us to believe when using the combined electric and gas engines of the hybrid. Why buy a bmw hybrid and the extra costs for 24 mpg? This costs us $2660 per year more than our expected gas costs. Almost $8000 over the 3 year lease. Their response after testing the vehicle is it performs as it should, expect 24-25 mpg. They refuse to do anything to compensate what was told and sold to us during the sales process, compared to reality. This is after I have bought 2 other BMWs here. You can decide from this summary whether this dealer is fair and how they claim excellence in the customer experience. We will take them to court. As for the BMW X5 hybrid car does not deliver the mpg value stated !We are not worthy
by gs_wk2 on 02/21/2016My wife and I wanted to look at the 2016 228i and we walked all over and through the showroom several times and stood around trying to peek through the window. I guess we didn't dress up enough or something because not a single person… acknowledged us.Hello, We pride ourselves in providing a comfortable and fulfilling experience to every guest. We missed an opportunity to show you the Crevier way, and I sincerely apologize for that. Please call my personal cell phone 714 448 1335 for any assistance I can provide. If you would be willing to give us a second chance, I will make it worthwhile. Sincerely, Martyn Mayhead Brand Manager Crevier BMW
Excellent management & great team
by dola1314 on 09/20/2015updated 09/28/2015Special thanks to Martyn, Louis & Peter made my experience very pleasant and easy. They all did their best to make things work out for me.Hello, Thank you for sharing your 5-star experience with us! We will be sure to pass along your great feedback to Martyn, Louis, Peter, and the rest of the team and thank them for making your visit so enjoyable. Best, Crevier BMW
Simple No Hassle Purchase
by Sleuth4 on 07/26/2015My wife and I arrived at the dealership 20 minutes before it closed. We were met by Stefan. Despite our late arrival Stefan was very patient and answered all of our questions. We took a test drive in a 328i. By now it was beyond closing… time. We then left to think about the car. The next day we went back to Stefan. Negotiating the price took less than 30 minutes. The paperwork for the sale took only 20 minutes. This was the best experience my wife and I have ever had buying a car.Sleuth4, Congratulations on your new BMW 328i! We will be sure to share your kind words with Stefan and thank him for providing excellent customer service. We wish you many happy miles in your new BMW! Best, Crevier BMW
Don't care about you
by akaye on 07/18/2015Crevier provided one of the worst customer service experiences that I have ever encountered. For background: 1) This was my first car purchase ever; therefore I likely had more questions than the average customer 2) I purchased this… car long distance 3) I wanted a very specific car with specific pricing/certification; extensive research led me to Crevier 4) pre-approved, with all of my paperwork/contacts ready to go to make the process easy 5) I stressed with all of my sales coverage from the beginning that this was a time sensitive transaction moving cross country to a large city and had work within one week of making the move. My grievances can be summarized best by category, detailing who I dealt with. · Car delivery: During the sales process, Anthony told me that it would take 2-3 days to get my car delivered from CA to TX and they had a long standing relationship with the shipper (ie done many times before). This was a point that I quadruple-checked with him I needed to get around (especially for work) and my father, already needing to go to CA, had offered to pick the car up for me. I opted for delivery assuming my car would make it just as fast as my father could. The car was not SHIPPED until 2 weeks post signing paperwork. Three shipping deadlines given to me were missed over those 2 weeks the estimated ship date on paperwork, one date given by Susan Otto and another by Anthony. Because of this, I spent ALOT of money renting a car.. The dealership NEVER offered me compensation or arrangement for a loaner because of THEIR mistake. Instead, I was called anxious amid apologies for things being out of their hands. Bottom-line, NO real responsibility for a major shortcoming in their service because they already had my money. · The Gender Gap: My father made all of the difference in my experience without him, it wouldnt have happened at all. Susan Otto did not take me seriously in the beginning, though I gave her not one reason not to. Instantly, once my father called, everything came together and I got responses. For my car delivery, sales failed to explore other options for shipment until my father called. Susan Otto kept in contact condescending replies and a promised delivery date that failed. My calls and emails to the general manager (Martyn) were ignored until then. However, when my father called for the first time ever they offered to explore another shipment company. · Professionalism: My first sales contact was Susan Otto via the email/internet chat. She didnt take me seriously and it was obvious from her email correspondence. Half-thought out responses, reluctance to get on the phone with me, reluctance to relay information; just generally rude. I requested in the beginning (more than once) that finance contact with my credit union I wanted to address any problems regarding the cross-state transaction as soon as possible. Sales denied this request, saying there would be no issue ..well, there was. After signing my paperwork (ie leaving work to go pay for a notary and then mailing back the paperwork), sales contacted me to say that I had to do all new paperwork through BMW because of a credit union issue. They said my credit union could pay BMW back later (ie after theyve successfully racked up origination fees via a new loan). I had to leave work again, get a notary and submit all new paperwork. My only completely pleasant experience was working with Eli in finance; he was kind, thoughtful, patient and dependable in all of his correspondence. Martyn was also helpful in correcting a mistake DURING the sales process. However, after I signed papers, as noted above, he became completely unresponsive. As a bonus, if you ever car to take up a problem with a dealer with BMW headquarters you might as well save your time. Corporate has no cohesive system for addressing anything done by an independent dealer, so just make sure youre dealing with a n honorable dealer in the first place. Crevier is not one of those.Hello, I do understand your frustration and disappointment, as this was a very unique transaction for all involved. The requirements from the financial institutions and DMV's offices in different states direct us to be very careful and ensure all paperwork is done according to the laws of those states. It certainly did not go as we all had planned, and there were some unforeseen situations that occurred particularly with the credit unions' non negotiable stipulations and the reluctance of the trucking companies to deliver from Southern California to Southern Texas that resulted in plans getting changed, which were a surprise to all. As the issues were also of no fault of your own, Crevier BMW would like to offer assistance with your rental car expenses. I truly hope that when the dust settles you get to really enjoy the car. Please contact me at 714-835-3171 or at marty.mayhead@crevierbmw.com. Thank you, Martyn Mayhead General Sales Manager
Unsatisfied shopper
by anonymous37 on 06/15/2012updated 04/26/2025I went to this dealership expecting a good experience, but I was wrong. I will never do business with Eric Grombacher again. This guy should not be in a sales/ customer service capacity due to his lack of respect. It is because of him that… I will not be back to this dealership and I am telling all of my friends who live locally. Do not do business with Eric Grombacher or this BMW dealership.Mini Cooper Purchase
by alisam1 on 05/19/2013updated 04/26/2025We purchased our second Mini Cooper from Crevier. I can recommend this dealership as for both a motoring sales and service experience. The team truly is caring about providing excellent service so they listen and respond to your individual… needs. As with any purchase you should go in with your research done in advance and you can get a good deal.ON THE MONEY!
by stevebatty on 05/13/2014updated 04/26/2025Anthony D. was patient, helpful, and honest. We bought an X1 and needed finance. Anthony walked us through BMW FINANCE rate/options and provided sound advice. The transaction was completed in the time it took to prep the car and bring it… around front. Anthony's colleague in Finance Ms. H. was just as good. All paper work was as agreed and she was helpful to a fault.stevebatty, It was a pleasure reading your review. We strive for excellent customer service and are glad to know that's exactly what you received on our teams behalf. Best, Crevier BMW
Marlene T. @CREVIER BMW
by sls92660 on 04/18/2013updated 04/26/2025In my opinion, Crevier is the best dealership in Orange County. I have never received more courteous and friendly service from a dealership! Marlene T. is my Sr. Client Advisor and she is awesome! She has a very thorough knowledge of BMW… products/finance. I've dealt with advisors from competitors in the past and felt like they were just talking to you for the "sale". Not Marlene, she truly has your best interests at hand and knows the best car for your needs!! Marlene and her assistant, Erin, are two of the best representatives of BMW automobiles and Crevier BMW!!! PS Randy M. in Finance *****(5stars)Dishonest
by bmwguy7 on 02/27/2014updated 04/26/2025Crevier was a wonderful dealership that went above and beyond for its customers. That is when Donnie Crevier owned it. They have been bought by Penske Automotive, and are now part of this giant chain. In my opinion, Crevier has went down… the toilet. I just purchased my 4th car through them and it was a horrible experience. They lied to me, were dishonest and had no concept of pleasing its customer. I will never go back, I will bring my car for service elsewhere. Buyer beware.Internet sales manager is rude and not customer orientated
by 4sallypat on 06/02/2014updated 04/26/2025Robbie in Internet Sales needs more lessons on how to say "yes" to customers. All he says, is no or nope. Crevier has changed a lot since they were bought out. But did find a perfect diesel X5 (outgoing 2013) model and he gave me the… incentives that every other dealer gave. But that was it - no more - would not go to the new car sales manager or general SM. He just said that is it - even after showing him that: 1. The vehicle was sitting on their lot for over 7 months and he didn't want to sell it to a qualified buyer. 2. He would not match another dealer's offer, just $1000 difference. Would not match that offer and said nope. With all the "holdback" or "trunk money" the dealer got paid for when they "punched" the vehicle into their inventory - still no go. Went back to the other dealer and got the exact same car at $1000 less. What a loser of a mega auto company - the old fashioned, Donny Crevier days have gone. Stay away unless you want to may more .4sallypat, We would like to extend our personal regrets regarding your experience with our Sales Department and assure you that we take your feedback seriously. Danielle Cloutier from out Management Team would appreciate the chance to speak with you, apologize, and get more feedback. You can email her at danielle.cloutier@crevierbmw.com. If you would rather give us your preferred contact information, once received, she is happy to contact you. We appreciate your time and are looking forward to earning back your trust in our dealership. Thank you, Crevier BMW
Insulted by Sales Manager's Tactics
by Mike_B_2013 on 09/15/2013updated 04/26/2025After working with an excellent salesman by the name of Diamond who seemed to know every detail about the 335i that I wanted to lease, the sales manager blew it. My one-year old daughter was getting restless after 45 minutes at the… dealership, and I needed to wrap it up, so I asked for the lease price of the vehicle. I had already given my range, and stated that I would lease the vehicle if they could meet it. The sales manager stepped in and pointed out that I wouldn't have enough time to complete the transaction tonight. He said "you should come back when you have more time." I told him that I could come back the next day, but I had already given him all of the assumptions and that he should know what my lease payment would be now. His response was "we don't give prices out for people to shop around." What??? I had my checkbook in hand and was ready to make a deal, and they knew it. What a complete insult! With all of the great reviews that have been left about this dealership, I cannot believe that a sales manager would make such an audacious statement and insult a customer so carelessly. And, for the record, why would I not be allowed to shop the price around? I have to believe that the dealership has earned a good reputation by better service than this. This sales manager should be reprimanded for the kind of treatment I received. I'm sure his version of what happened would be different than mine if his boss were asking him about it, but this dealership should understand that I am the customer, and my perception is all that matters!Excellent Experience
by amickelson on 11/16/2011updated 04/26/2025Frank Chirat responded quickly to my online quote request through Edmunds.com. He was professional and not pushy on the phone, in follow up emails, and in person. I did ultimately buy a BMW from him and the experience was the easiest I've… ever had. I am very happy with both the price and the car buying experience.Seamless Experience
by jwarsaw on 10/26/2011updated 04/26/2025I have bought several vehicles from Crevier's Internet Sales Dept. Eric Grombacher and his superior, Shawn really understand the customers needs and do not try and force the experience which was really refreshing. Once I had made my… decision, the paperwork was done quickly and I was in and out of the dealer in less than an hour. Eric phoned me a week later to follow up to make sure all was well, very professional. I had purchased my very first BMW from Irvine and the difference in the overall experience from sales to service is night and day, I will never go back to Irvine as long as I can work with Eric and Shawn. My family and friends have bought cars from them as well and are equally satisfied with the all around experience. Given Crevier's size, they have access to more cars than the other dealers that I priced out which is why I buy from Crevier to get the "one stop shop" experience. Buying a car can be time consuming, and I don't have a lot of time to do hours of research. Ultimately, made my decision very easy. Good luck!Crevier & Eric Grombacher have shown a commitment to customer satisfaction
by yamamoto on 10/29/2011updated 04/26/2025During the past 24 years, I have purchased 16 cars on behalf of my wife and myself. Prior to each purchase, I contact the various fleet/internet sales departments to find a fair deal. In april 2011, I spoke to Eric Grombacher @ Crevier BMW… and ordered a BMW M3 sedan @ $500 over invoice. After waiting 7 weeks for the car to be built to my specification, I took delivery. The process at the dealership was smooth and efficient, and the terms of our deal were never challenged. Unfortunately, the day after delivery, the service engine light came on and the car went in for repair. After multiple repair attempts, BMW agreed to buy back the vehicle. By late August, all remaining M3 sedan production slots had been filled. I was very disappointed with the thought that I might not be able to replace the custom built M3. Fortunately, Eric Grombacher and his manager were able to get BMW agree to build another M3 sedan before the production line went dark. Today, I drove off in one of the last e90 m3 sedans built. This would not have happened without the client representation they provided me. Cheers to Eric Grombacher & Crevier BMWOutstanding Sales Experience
by trhowe on 11/21/2011updated 04/26/2025This is one of the best dealerships in OC. Maybe you can find a better price, but if you are looking for fair deal, outstanding service, and post sales follow through, then this is the dealership for you. I have leased one vehicle and… purchased two and would not consider any other dealership. I have had some issues with one of my cars that required the car to be bought back. I figured this would be a hassle, but it was handled professionally and efficiently. All you can ask is that when a problem arises your service advisor and your sales professional will help set it straight - and that has been my experience with Crevier. I am now a proud owner of another BMW from Crevier. Somes things have changed since Penske bought them, but the smartest thing Penske did was leave the people who make this company successful in place. I highly recommend Frank Chirat in internet sales, as he knows the product, works a good deal, and doesn't waster your time.
About our dealership
Hi Finn Blake, We are so disappointed to hear that you are having an issue with your new vehicle. Is your vehicle currently being repaired at another BMW Dealership? If not, we would like to get your vehicle to Crevier right away so we can take a look at it. We will also make sure a Courtesy Vehicle is available for you upon arrival. If you would not mind sending us a private message with your contact information we would like to reach out to you and make these arrangements right away. We really apologize that you are having an issue but we are committed to making this right for you. Thank you, The Crevier Team
by crevier_bmw on 09/16/2017