Customer Reviews of MINI of Stevens Creek
Review type:
Professional and Friendly
2005 Mini Cooper S Convertible
by Dtasbury on 04/24/2025I wanted to take the time to give a quick review. The minute you walk into the service department you get the feeling that your car is going to be well taken care of by a trained professional. My service representative Blake was very… thorough and made sure to explain to me the estimated time it would take to get an oil change and to perform a free vehicle inspection. I went for a walk and got a haircut. When I returned I enjoyed some snacks and looked around the showroom. Blake came out to let me know my vehicle was finished. Couldn't have gone smoother.Mini Stevens Creek
by Haksoo Kim on 04/20/2025I had my wife's mini repaired from Mini Stevens Creek a week ago. One of the best experience I had. Easy to schedule the service. Car repaired just like bland new. Made happy wife! Thanks Mini Stevens Creek Service team!Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Thank you for an excellent service
by Al rieu on 11/24/2024updated 12/03/2024Johny was very efficient and kind and polite ! Transparent service, much appreciated !.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
Professional and Friendly
by AllenN. on 06/07/2024The process of buying our Mini was a pleasure. Starting with GM to the salesman we were treated with respect and professionalism. We got the deal we wanted and more.Hi Allen, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Blake provided an excellent service to my Mini Cooper S
by Benjamin Cheng on 05/08/2024This is my first time to bring my Mini Cooper S here for oil change and regular tune up. I was greeted hospitality by the service manager and he let me know what kind of services needed for my car! during the waiting period, He offered… coffee or drinks to make me feel comfortable! The car was serviced on time and updated all software as required by the manufacturer! After the service, the car was washed and vacuumed and looks like new before handed back to me! Thanks, BenHi Benjamin, thank you for your kind review; we are happy to pass along your comments to the team here at MINI of Stevens Creek! Feel free to stop by if you ever need any more help.
Mini Stevens Creek
by MiniMama on 04/25/2024Amazing service! Bought a used Mini Cooper S and brought it here for a diagnostic check up. They found a few issues, filed a claim on my behalf, and got me back on the road!Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Oil Change
by OUTRAGEOUS on 04/22/2024$600+ for an oil change and inspection of a car in mint condition. Outrageous. Then told a gasket protrusion should be repaired ASAP. Cost Estimate, $2,400. This was my first and last visit to this dealer. From my initial contact with the… service representative, I felt I was being conned with his multiple “service options”Hi, we appreciate you taking the time to respond. The staff at MINI of Stevens Creek take our reviews very seriously. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (408) 641-4608 -- we hope to hear from you soon.
Kali
by Greenmini on 04/13/2024Blake took care of everything I needed to get done with efficiency and kept me up to date on timing. My first oil change on my mini went fantasticallyHi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Mini Stevens Creek
by Boardwalk 🔥 on 02/21/2024Let me start my review on how awesome the service that they have provided and the no pressure sales that we experienced. The quality and the professionalism from Sales Associate, Darius, to Sales Manager, Mo and Finance Manager,… Dakota! Now the details: We bought a CPO 22' Mini Countryman S Boardwalk Edition. Darius didnt really say much about the car during the test drive because he knows the car speak for itself. He is very polite and professional. And then enter Mo- he just asked the numbers to make it happen and he did! Also, the car has some minor scratches on rear passenger door and some wheel curb rash, in which he promised to take care off and he did. We got the car back a week later and it looks brand spanking new, cant even tell that theres scratches on it. He never once made us feel that he is doing us a favor. He made it seems that it is part of the service. Now enter Dakota- he explained to us the finance process, the difference of the warranty and service packages. Once we decided which package we want, he worked with us to get the most service/warranty package according to our budget and gave us few goodies after we signed...not to bribe us or to make us sign but as a show of appreciation. Oh to sweeten the awesome service we got- Blake, from Service Dept introduce himself as my contact for any future service and that he walk me through the process! All in all...Mini Stevens Creek are 10 Star in my book!Hi, thank you for taking the time to share your feedback with us. Thank you so much for being one of our valued guests and we look forward to your next visit!
Wasted my money.
by Ironmars on 02/18/2024I went in with a Check engine light on and had to paid for a diagnosis ($275) which they do it for free in Autozone but I thought Mini of Stevens Creek would give me more insight to what was wrong, but no they just did a reprogramming which… is basically turning your computer off and on again (another $275). The reprogramming worked for 20 minutes but after that all the lights ce on again. They did another diagnosis and this time they actually told me what could possibly be wrong and quoted me $5600 to fix the engine. I wasted my money and I took it to Carmax who also told me what code was coming up for FREE. Blake was great but the upsell of everything is ridiculous and I don’t suggest getting a mini serviced here.Hi, we regret your experience with us here, but are glad you brought this to our attention. We'd like the opportunity to discuss this with you. Please reach out to us at (408) 641-4608 at your earliest convenience to discuss how we can turn your experience into a positive one.
Love my Mini
by Angie22 on 12/12/2023I really like the video updates!Hi, thank you for taking the time to share your feedback with us. Thank you so much for being one of our valued guests and we look forward to your next visit!
Recall service
by Dark knight on 11/28/2023The service was done on time smoothly. Blake the service person was just awesome. He is very caring and took time to support with everything I needed.Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Mini Service
by NeilJoffe on 11/25/2023Excellent service. The repair took 45 mins longer than expected. The service assistant filled my gas tank for free.Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Great service
by K8evorr on 11/20/2023My service manager, Blake, was a great communicator and went the extra mile to ensure they had everything in ace before my service, got me a loaner vehicle and competed everything smoothly.Hi, we're happy you found Blake to be so supportive during your experience here at MINI of Stevens Creek. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Overcharged, over delayed.
by Minidude on 11/17/2023I made an appointment for the installation of a picnic bench to be installed on my 2024 Countryman. I waited three hours for the one hour of work they charged. Mind you the work involved installing four snap buttons to an existing storage… deck. I was charged $240.00 for four snap buttons and another $274 for the labor, all totaled $810.00 for the work. Insane!!! I complained thinking that $200.00 per snap was a little over the top. They did make a minor adjustment but I lost two hours and a lot of money for an item that was over priced at $250.00.Hi, we are deeply disappointed by your experience at MINI of Stevens Creek. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (408) 641-4608. We hope to hear from you.
Blake customer service
by Anthony on 11/01/2023Great customer service from Blake! He was helpful and kept me up to date on the service with my car and when it would be finished. Thank youHi, we are pleased to hear you had such a positive experience with us, Anthony! Don't hesitate to call us if you ever need anything. Be safe on the road!
Five Star customer experience
by i consume on 10/23/2023From start of scheduling, to diagnosis, repair and pick up the service at Mini of Santa Clara was above what is the norm. This from a person who once ran software tech support, so I know of what I speak. I highly recommend the service… advisor in particular, Devin.Hi, thanks so much for the warm recommendation of the team here at MINI of Stevens Creek. We always strive to provide personable and excellent customer service. Thank you again for the review!
Purchase of 4 door mini!
by Natalya on 10/20/2023I went to the Stevens Creek Mini on 10/9. I went around 7pm with the intention of checking out a certain mini, once I got there they informed it got sold. Darius was very kind and showed me a few that were similar. We settle on one to test… drive and it was very nice. Darius was able to get me a good trade in value and we started the process. Frank was the financier who helped me out. He was very helpful and clear. These men helped me out and even stayed until 1am to help me and make sure i left the lot with my mini. I would highly recommend this dealership !!Hello Natalya, it means so much to us that you chose our dealership! We appreciate your recommendation of MINI of Stevens Creek and we hope to be of service again in the future.
Good customer service
by DaniMini on 10/19/2023My service advisor, Adrian Fields, did a great job keeping me informed throughout the entire service appointment.Hi Danimini, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
A dealership with good service
by Rongshuang on 10/06/2023It went trouble when trying to book an appointment online, so I booked via a call. The price of replacing a cabin filter was over $150, which was a lot. It did went with a free car wash and multi-point check. During the check I was told my… 80AH almost gone, and the front brake pads/rotors need to be fixed. I adopt the former one, which costed over $500. The entire process was clean and friendly, though the price was a bit over for me. Thank you for your service.Hi, thank you for taking the time to share your feedback with us. If you need more help, our team is available to talk -- safe travels!
Oil Change and Service
by Vasudev on 10/02/2023Had an amazing experience with Roberto. He took care of the service while I walked our dogs and was very patient with me and get me onto my next appointment. Will certainly go back to him for the next Service appointments.We are pleased to hear you had such a positive experience with us, Vasudev! Feel free to stop by if you ever need any more help.
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi Allen, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by Mia Terrence on 06/11/2024