Customer Reviews of MINI of Stevens Creek
Review type:
Professional and Friendly
by AllenN. on 06/07/2024
The process of buying our Mini was a pleasure. Starting with GM to the salesman we were treated with respect and professionalism. We got the deal we wanted and more.
205 reviews
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Great Followup
by James_CA68 on 01/19/2014updated 04/27/2025Been a long time Ford owner, and have no complaints,but wanted something more fuel efficient than my Edge (crossover). Not yet ready for a hybrid or electric, I looked at the Mini's because they are unique, and European. Had only a little… idea what I was looking for, test drove a manual hardtop and got a good idea of pricing and different models. I left and researched for a couple of days and went back and made a final decision on a coupe. I worked with two sales people since the first was helping other customers when I came back, but thought everyone in the store was nice. I was able to talk through my thought process with them, without being pressured and always offered different options. I decided on a base model coupe and love it! It's different dealing with another dealership after ten years at the same one that I'm still happy with. So far I'm pleased with the service and support I've gotten from this dealership, the followup after buying the car is very good.We are ecstatic of your strong recommendation of the staff and dealership! Do not hesitate to call if you need anything. Be safe on the road.
World Class
by LetsMotor on 02/28/2014updated 04/27/2025The eComm Team is top notch. I received world class customer service. I tracked down my MINI which happened to be in Portland. Jeff and Carol worked their connections and were able to get the logistics finalized for delivery to Santa Clara.… While my MINI was in transport Jeff provided progress updates. Jeff communicated to me that he will be on vacation during the arrival of my MINI. Robert was tagged in and he assisted me with the sale. Hats off to Jeff, Carol, and Robert! Thank you!Great car buying experience
by paul_r1 on 06/06/2014updated 04/27/2025This was a great car buying experience. I knew what I wanted and just needed to test drive and then start the buying process. The whole customer experience was great, got the add ons I wanted, and I was done in less than 2 hours with a… great deal. Both Ken O. and Carol K. were fantastic.Thank you, Paul, for the glowing review! We always strive to provide personable and excellent customer service. Thank you again for the review!
Thank you for a great experience!
by MarinaS on 05/20/2014updated 04/27/2025I had an easy and pain free car shopping experience. My sales person (Scott) was very patient with me and I appreciate that. He even drove us to get lunch during the test drive!! Thanks again for all your help!Thank you for your kind words and review of Scott. Please let us know if there's anything else we can do for you. We hope to be of service again in the future!
Mini Clubman heaven!
by coty1 on 10/17/2012updated 04/27/2025I am very happy with the service and the whole buying experience of my new mini clubman. I had wanted a specific color and model and after spending a couple of hours at the dealership and days emailing Carol K. back and forth as she found… the perfect car for me, I can seriously say that this dealership rocks! My whole family and friends are in love with my car. Thank you!Thanks for letting us know you had such a great experience with Carol! We're so glad to hear she was able to find you the perfect car. If we can do anything else to assist you, please let us know. Happy driving!
Great E-Com Experience
by rook7 on 02/11/2014updated 04/27/2025I am quite busy with work, so I went with Internet team this time around to try to get as much possible done without taking time out to visit the dealer (except for my test drive! Can't do that through email.). Robert R. (awesome name) was… the e-com manager that helped me, he was extremely responsive and helpful through the process, and was able to get me a good deal quickly. I shopped around and he was the best in the Bay Area. Would recommend the process and Robert to anyone interesting in a Mini. I know I love mine.Awesome Dealership
by GabrieleS on 02/25/2014updated 04/27/2025Ordered a Mini Countryman at the dealership and could not be happier. Peter P. took care of everything and made the car buying process very pleasant. Updated us frequently and was just such a nice person to work with. Would buy again from… them.Great Experience
by SharkFan21 on 05/23/2013updated 04/27/2025I am very pleased with my experience at MINI of Stevens Creek. I took a test drive at this dealer, and initiated my relationship with sales representative Larry. I used my membership with a couple of different car-buying services to get an… idea of how much a MINI Cooper S convertible should cost, and contacted all of the dealers in the SF Bay Area to see who would offer the best price. Larry and this dealer provided the best response and I placed my order. Larry kept me informed of the car's production status and we were both pleased when the car arrived 2 weeks ahead of the initial schedule. I took delivery last week, and have thoroughly enjoyed the car to date. I recommend Larry and this dealer without hesitation based upon my purchase experience.Illegal Contract Practices
by red82 on 01/02/2012updated 04/27/2025First of all, I was looking for a used vehicle in a small price range. The original vehicle I came to see was a Honda Civic advertised as being in excellent condition. When I arrived and got into the vehicle, I was struck with the distinct… odor of cat urine. Clearly, Mini of Stevens Creek has their own definition of excellent condition. An odor like that will be difficult if not impossible to get out. I passed on that purchase. I then saw a beautiful green VW New Beetle that I got in and test drove. It was in good condition by Kelly Blue Book standards, but was being retailed at more than the excellent standards of a private party sale. It needed new tires, the paint and rims were scratched and there were a few other minor flaws. An offer was made, it was accepted and there was a meeting of the minds. The negotiations were all done via text message. The agreement was $5,750 out the door, allowing $2,500 to go on a visa and a personal check for the remainder. When I arrived to complete the transaction, at the dealership, the agreement was recanted and they were not going to sell the car unless a credit line was opened with Mini financing. This was illegal - basic contract law requires them to honor the agreement and instead, I was told to leave and never come back upon refusing to sign up for their credit line. This Mini dealership swindles its customers and I will make sure to post this on every review website including the Better Business Bureau due to the unlawful nature of the transaction.WONDERFUL Experience for my Family and I
by EmmanuelC on 11/27/2013updated 04/27/2025Few weeks ago, my family and I decided to check out some mini coopers. We were then greeted by Scott, who made us feel comfortable by hearing us out and answering to our questions. He then made us look at some of the cars as per requested.… He was accommodating and really cool to our both children. We then told him that we will think about it and exchanged our emails. That way he can let us know any new deals on pre-owned cars. We never felt like we were being pressured at all. He sent us couple of messages when he had something or when we had any questions. We checked out other car dealer showrooms, but my children, wife and I prefer to go back to Scott! Scott told us he had a car that would be good to us and we came back for that and for him. There Scott helped me out in the buying process. He was really accommodating and even drive me back after purchasing the car. In that way I did not had to come back again with my wife to pick up the car, he could explain us on our new car in the calm of our place ! Nowadays, through experiences, it commonly seen that car salesmen just don't do enough good job and their only objective is to get money out of your wallet. Owner himself of a MINI, Scott transfers his passion of MINI car to us, Scott is selling a product he knows well and loves and not just another car. This make a huge difference. Tyler (financial dept) helped me a lot in the buying process from the beginning till the end. Tyler has been very clear and transparent on all the financial aspect, proposing and recommending different options without any pressure to accommodate my requests and concerns. After purchasing the car - a MINI CooperS Hardtop, Scott would check on us if everything was going on well with the car and us, and he is still following on regular basis. We Highly recommend Scott and Tyler for your MINI purchase. A really pleasant experience for my family and I!Love My MINI & MINI of Stevens Creek
by minihappy on 06/06/2013updated 04/27/2025Several friends recommended MINI of Stevens Creek and we couldn't be happier. Fernando made our transaction quick and painless. He's very approachable and easy to reach. He patiently answers all my silly questions. He truly wants to make… the customer happy. Loved the weekly updates regarding where the car was in the building and shipping process. I'm even looking forward to dealing with the service department since I hear such good things about them.Best Dealer Experience, Ever!
by Mini_in_PA on 05/10/2014updated 04/27/2025The staff at Mini of Stevens Creek was actually fun to work with. No pressure. Test drive as many as you need to. Super nice. And they went out of the to find the car I wanted, even though the color was discontinued. I can't give them a 5… because they really would not budge on the price, at all. The sales staff is wonderful. The price policy, not so much.Quick turn-around trade
by Etrecal on 12/31/2013updated 04/27/2025We traded a 2008 Mini Cooper S hard top we had for 5+ years for a Mini Cooper S 2-seater convertible and found that it was too small for our needs. We went back to the dealer with only 1200 miles on the car. Larry L. and Carol really helped… us out and took care of our needs by providing a very good trade-in value towards the purchase of a 2013 Mini Cooper S hard top. My wife absolutely loves it. Happy wife, happy life :) Thanks Larry !!! See you when I buy another one.We appreciate your honest feedback. We're happy to hear you've been well taken care of by Larry, Carol, and the rest of our team, and we hope you're loving your new MINI Cooper S.
Great service-
by Zantye on 05/10/2014updated 04/27/2025Worked with Jennifer T. She was good. Great service. Little pricey, but hey, we are talking semi-luxury segment.. All in all, great staff, friendly people....one word, AWESOME
by BalaThiru on 02/26/2014updated 04/27/2025One word, AWESOME. We got our mini from Steven creek and we are loving it. These guys are amazing. Call for Peter P., he is your salesman. Very patient, attentive, honest and looks to do what's best for the consumer. We were glad we could… work with him. He made the entire process very easy. He made sure to call us after the our purchase to see if we had any questions, concerns, etc. The Manager was very friendly, she came by and said hello and let us know that they are there to help us out in any way. Overall, I recommend them very highlyMarco rocks!
by BrendanC on 01/13/2014updated 04/27/2025Marco O. is by far the best person I have ever had the pleasure of buying a car from. Go visit him and find out for yourself. You won't be disappointed.Thanks for the 5 star review!
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About our dealership
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
What sets us apart
Through DRV PNK, we continue to raise millions to support cancer research and treatment. Every AutoNation Pink Plate on the road helps put our fight against cancer on full display.
We offer a wide range of finance or lease programs with a menu that makes financing with us clear & simple.
We’ll buy your car and give you a check that you can deposit the same day. Get a certified offer for your vehicle, guaranteed for 7 days or 500 miles at any of our locations, even if you don’t buy a car from us.
We use an EPA-approved disinfectant to sanitize every vehicle we sell. Plus, we offer store-to-door-delivery for a safer shopping experience.
Our pre-owned vehicles are priced just right. Every 1Price Pre-Owned Vehicle is backed by a 5-day or 250-mile (whichever comes first) Money-Back Guarantee and a CARFAX™ Vehicle History Report.
Amenities
- Complimentary Coffee
- Complimentary WiFi
Hi Allen, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by Mia Terrence on 06/11/2024