Customer Reviews of MINI of Stevens Creek
Review type:
Professional and Friendly
Noe Torres
by Noe Torres on 01/16/2023I had the oil change and bought two new tires. I originally had an appointment on Friday, but had to cancel. They made the change without hesitation. Good service all around.Hi Noe, thank you for your positive review. We're happy to have been of service to you. We hope to be of service to you again in the future. Best wishes, MINI of Stevens Creek
I'd give negative stars if I could..
by noneyeah on 01/02/2023Terrible experience with the sales manager and an associate that were attempting to buy my GTR from a Facebook marketplace ad. They did zero research and kept making ridiculous offers well under the trade in value. This wasted my time and… my energy, and they know what the car is worth. There was finally an agreed upon amount of $116k before I even bothered to step foot in their dealership. When I got there it took them over an hour to "appraise" the car and then they made me an offer under the initial agreed upon amount. When I told the manager that I already had an offer better his exact words were "then take your car somewhere else, I don't have to buy your car". This is the most obnoxious attitude I've ever encountered at a dealership. If you weren't serious about purchasing my car then don't waste my time. He finally agreed to the 116.5k and then they had to "inspect" the car. When I took the car back to the service area it sat in their garage where a bunch of techs gawked at it and took pictures of it and 3-4 people sat down in my car, one even drove it without asking. I was very clear that no one was to drive it without asking first. At the end of the day, with all the time wasted and the really poor attitude of everyone there I decided to leave and go back to the original person that offered me more. The sad part is, if this wasn't my experience and it literally was "in and out" like they claimed, they would have been able to purchase my car and resell it probably for $135k. But the ego and arrogance of people got the best of them and you lost out on a really unique opportunity to have a GTR in your showroom. I hope that you learn something from this response instead of shrugging it off as me just being an "ahole". My time is more valuable outside of waiting in a dealership waiting room for you to do your research and inspect a car that needed no inspection. Best of luck to you in the future!Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (408) 641-4608 to discuss what we can do to help.
3 days and zero contact
by RT_2023 on 01/02/2023I dropped my Mini off Tue evening 12/27/22 for a recall repair. On Wed 12/28, Johnny tried reaching me at 8am, then again at 11am when he left a voicemail. At 1pm I returned his call, leaving a voicemail. After not hearing back, I called… again at 4pm and left a message to PLEASE CALL BACK. Still no word. At 530pm I called again and spoke with a woman in the Service Dept who said Johnny had left for the day. I asked for a status and was told they are still working on the car and that Johnny would call back Thu. But I haven't heard from him or ANYONE ELSE since (Thu, Fri or Sat).Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Fantastic Experience
by Jen&jer on 12/30/2022We had a truly great car by experience. Everyone we interacted with was extremely courteous. I didn’t feel any pressure, and we got a great deal. Very happy!Hi, we are pleased to hear you had such a positive experience with us. Drive safe, and we'll see you on the road.
Simon is amazing!
by Jen on 12/26/2022I had the experience of working with Simon twice to get my car serviced. He went above and beyond to make sure my car needs were taken care of and even found a manufacturer warranty to cover my turbo that was going out. I appreciate the… great service and his ability to take care of his customers. He’s a great addition to mini of Steven’s creek.Hello Jen, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at MINI of Stevens Creek. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!
Review
by adsheth96 on 12/26/2022Very friendly and helpful, tried to upsell us on maintenance packages without checking which deals we qualified for. Asked for Costco membership but didn’t check it.Hello, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Sales manager not friendly.It's everyone else that kept my business there
by Tannarm on 10/21/2022Salesperson Sam was super helpful. Answered all my questions without being a pushy Salesperson. TJ the finance manager was equally as helpful and patient with going over necessary information. The sales manager Mo was less than… desirable. He didn't come off too friendly or approachable. When I returned to the dealership a couple of days later he just approached me with no greeting, no smile and just blatantly asked me " do you have the check ?" Now I had already completed my transaction with said check but his mannerism would really have me question whether or not I wanted to continue my transaction or my business with this dealership. People don't realize that the smallest things like a greeting, handshake or even a smile can make or break someone's day. I hope his boss reads this and advises him to be a tad bit more friendlyHi, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.
Amazing customer service & experience
by Kim F on 09/07/2022Honestly, I am so happy I came to Mini of Steven creeks!! I was lucky to have a really good sales representative, had the best customer service made my family and I very comfortable. Mini of Steven creeks made sure all my questions were… answered and that I didn’t leave without any information or any questions. for my first time purchase they were so understanding Filled me in with so much information, gave me options explained so many things. i know I must’ve been a hassle but they were so amazing with details and making sure i picked out a car that was right for me. They made sure my family and I felt comfortable, And overall the whole car experience. I’m not going to lie I was pretty nervous but they made me feel like if I knew them already lol. They made me feel so excited for my new car I was sold with how good the service was!! Overall I’m so happy with my car so far, this is my first purchase and made the experience so great! I would recommend my friends coming here!Hi, it is great to read such wonderful comments about your recent experience with us! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Mini Service
by suramach on 09/01/2022Annual service of Mini Cooper was done and I am happy with the prompt service and delivery of the car.Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
What? A New 2023 Mini Clubman!
by macwav on 05/26/2022We made a decision to purchase a new vehicle before interest rates rose any further. Steven's Creek Mini was one of only two dealers in the San Francisco Bay Area to have a Mini with a standard transmission. We quickly, or should I say… slowly made our way through the east bay to Santa Clara. To our surprise, and now enjoyment, we purchased a new 2023 Mini Clubman. The dealership was kind to set up an appointment and call us before we left to advise of others expressing interest in the car. When we arrived the car was in the showroom and we worked with Kyle who took us through the many features of the vehicle and arranged for a test drive. The car hugs the road as expected and we enjoy the sporty look. Kyle continued to assist with our decision to purchase the car and we drove home with smiles on our faces. Good job Kyle!Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
Mini-mum😜 wait …. Maximum service
by Michelle Mack on 05/05/2022Have always brought our Mini Countryman here. Service department is fabulous-friendly and has went above and beyond. Wish they were closer but…… will continue to make the drive.Excellent
by ValPaval on 03/07/2022Amazing service!Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Bad experience
by halcyon on 12/27/2021I bought a mini cooper from this dealer 6 years ago and it was a good experience. But, this time is horrible! The sales went away in the middle of purchasing paperwork without letting me know; so I kept waiting without knowing what was… going on. I was told that the car will be filled with gas but it was empty when I got the car. I was not told how empty of the gas tank, I saw a bar with 1/8 level and thought I had 1/8 of a tank. Actually, it is totally empty. I would have seen a white bar if I got some gas left. It actually cannot run but I was not told! When I ready to leave with my car, I was given only one key. I said I should have two keys. Then, I was given a wrong key and I was asked to give it back when I was in the freeway. Where is the professionalism! I decided to go back to the dealership because I did not want to the sale person who gave me the wrong key in too much trouble. Absolutely a bad experience!Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (408) 641-4608 to discuss what we can do to help. We hope to hear from you soon.
Brutal Experience
by Camden on 12/06/2021I had to make several phone calls daily to be sure that progress was being made. Mostly nobody answered and I had to leave messages that also weren’t answered. To make matters worse they had never contacted my insurance which they told me… they would do. So I did it and sent them all the information they needed. Adrian was completely unorganized. When it finally got fixed I arrived and they didn’t know if my insurance company was paying them directly or if I was supposed to pay them. I called my insurance company and they told me they were sending the check to me. I told them that the check was coming to me and I should pay the whole amount. They refused. I now have a check from my insurance company and came out on the positive. I’ll pay them when they figure it out. Maybe after they call me multiple times everyday and waste their time like they did mine. For the cherry on top when I arrived Adrian, being unorganized as usual, couldn’t find my car keys. I spent another 20 minutes watching him check around all the desks and lockers in the garage. I actually called my salesman and asked him what the car was worth. I’ve had it less than 6 months but would prefer to never work with them ever again.exceptionally poor
by mschu11 on 12/03/2021We've purchased other cars from this dealer in the past and been very pleased with the sales team. This time we couldn't believe it was the same dealer, from the first scheduled test drive appointment (to which the sales manager didn't… even show, nor was there a promised vehicle to test drive), to never a single response to direct specific questions, voicemails or emails until the car was delivered. I had discussed with the sales manager and his team how frustrating their lack of communication and abysmal service was; I was given apologies but the utter lack of communication continued until I picked up the car. Absolutely abysmal service from the sales team.Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Prelim review
by Stv Crk Mini on 06/10/2021They did what I requested them to do, albeit not as quickly as it could have been done, but they had very valid reason for the delayThank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Service maintenance
by MIniDriverS on 05/29/20211 star for the person who helped me. He was nice and trying really hard. 2 star for the clean condition of the car and final service received Negative 2 stars for: time it took to get the car back. Appointment was 10:20 am, I even arrived… earlier to make sure I was on time. Time I was checked out and in my car 1:50 pm... I know because texted the husband. That's more 3.5 hours of waiting and not acceptable. I asked for a shuttle, granted someone called in sick but the dealership should have provided an alternative (hire Ueber or reimburse client for cost). 2.5hrs to 3 hrs is what I was told. 3.5 hrs having to wait in the lobby or otherwise not acceptable. Also this isn't first time it's taking so long.Hi, thank you for taking the time to let us know how we did. We hope you have a great day!
Sevice for my Mini - 3rd try
by Diane on 04/07/2021Johnny the service technician was great! He was able to fix the issue that they hadn't been able to fix on my last 2 visits. Unfortunately, the gentleman I was working with (not Johnny) never called me when my car was ready and I had to… track someone down at 7:15pm to find out what was going on with my car. Since they were closed by then, my car had to sit overnight, I was not planning on that and had to take extra time off of work to pick it up the next day as I hadn't planned on it being there 24 hours. Turns out, they were done with my car by 2pm the previous day. Not cool at all.Hello Diane, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
No pressure sale experience, great salespeople, shady manager
by henryqv on 03/27/2021I worked with Vincent and Joseph when I was looking for a car. They let me test drive 3 cars and answered all my questions respectfully. I eventually ended up buying the 2013 Audi TT. However, the center light break was malfunctioning, so I… asked the manager if he would be willing to replace the center light break if I bought the car. He promised to change the light in two weeks, and somebody will be calling me after the part arrives from the company where he ordered it. I bought the car in February 23. I called back in March 25 and I was informed that the manager will call me back. As of today, March 27, 2021, the manager has not called me back and I am stuck with a car with malfuctioning center break light,Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Service
by Mediko13 on 03/12/2021Once T the dealer, I was informed well about the service and the shuttle.Hi, it is great to read such wonderful comments about your recent experience with us! Drive safe, and we'll see you on the road.
Mini of Steven's Creek Santa Clara CA
by Esteeb65 on 02/25/2021Friendly service. Drove right up and the entire appointment was easy.We are pleased to hear you had such a positive experience with us! Drive safe, and we'll see you on the road.
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi Allen, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by Mia Terrence on 06/11/2024