Stevens Creek BMW
Customer Reviews of Stevens Creek BMW
Review type:
Excellent service!
Excellent service!
by Fifilove3 on 04/14/2025Johnathon was incredibly helpful and attentive. I had contacted numerous dealerships to have a vehicle transferred closer to me and nobody could help until I found him. He took every one of my phone calls, whether it was a weekend or it was… after hours. Wish I could give more stars.Hi there, we are so pleased you enjoyed your visit to Stevens Creek BMW! Thank you, and have a fantastic day!
Purchase of BMW X5
by Edmunds on 04/01/2025updated 04/08/2025From the first step we took at BNW, the Spanish-speaking team's attention was extraordinary, answering every question and providing financial assistance and advice to help us purchase our BMW X5. Thanks to the young people in sales and… financing for this excellent work. Francisco HerreraHi, thank you so much for your positive comments about Stevens Creek BMW! We hope to see you soon!
Bought an i4! Amazing experience
by Latifes on 04/03/2025Jossan was the best Sales Manager I have dealt with so far. So easy to work withWe're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Adriel Villegas
by Yesenia on 03/13/2025Adriel was the only salesman that appeared my daughter and I. He was extremely helpful with answering all of our questions quickly with no pressure and I would definitely go back for a second vehicle!We're glad to hear you enjoyed your visit. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Great experience
by Mark Miano on 02/04/2025We had a great time leasing the new BMW. Von Torres was super helpful!Thank you for taking the time to let us know how we did. We hope you have a great day!
Good service
by Mia Liu on 01/26/2025updated 02/03/2025Prac Kafle provided a good service during my visit. We bought the car with him smoothlyThank you for taking the time to let us know how we did. We hope you have a great day!
5 Star Experience
by Allen H on 01/20/2025I can confidently say that Stevens Creek BMW delivered one of the best car-buying experiences I’ve ever had—and I’ve been through 10+ dealership transactions over the years. From start to finish, the team here went above and beyond, but a… special shoutout goes to Uno Unenburen, one of the best sales associates I’ve ever worked with. Uno truly listened to my wants, needs and limits, and I never once felt pressured or upsold into something I didn’t want or need. His professionalism, attentiveness, and willingness to discuss what I needed made the entire process smooth and stress-free. I came in pre-approved for financing, but they even managed to secure a better rate than my credit union offered—a huge bonus! Earlier that day, I had a disappointing experience at a competitor dealership (A***), where I was essentially told to “pack sand.” From the start, the other dealership started playing the typical “games” to back you into a corner. I did my research though and wasn’t about to fall for it. It was the complete opposite at Stevens Creek BMW. The team here showed effort, care, and genuine interest in making a deal work, which speaks volumes about their customer-first approach. I’d give 6 stars if I could. Highly recommend BMW Stevens Creek, and especially Uno Unenburen, to anyone in the market for a car. This is how car buying should be! 5/5 stars!Thank you for the high star rating! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience with us!
Used Car Purchase
by Rita D. on 01/09/2025The entire buying process went very smoothly. I just needed to request a couple of extras to be removed from the invoice that appear to be default additions. TJ, my Sales Manager, went above and beyond for me. I love that they have BMW… Geniuses to help buyers get familiarized with the functions and features of the car.We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Awesome service by Ron
by Crazymouse on 12/28/2024updated 01/03/2025Ron and his team were really nice and accommodating. We appreciate Ron’s help and thoroughness.We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Wonderful salesperson at dealership
by Wongrob on 01/01/2025Salesperson, JoJo was wonderful, knowledgeable, patience, attentive and communicative throughout the whole process. I would definitely refer friends to buy from JoJo!Hi, thank you for taking the time to leave a review for us at Stevens Creek BMW. We're happy we could meet your expectations! Thank you again for leaving us this response!
BMW ix50 Purchase - Very Satisfied
by BarryCi on 12/30/2024Alec Kisin at Stevens Creek BMW did a great job of finding an ix50 with the options I wanted. The car was delivered on time and his setup instructions were very helpful.Hi, thank you for taking the time to leave a review for us at Stevens Creek BMW. We're happy we could meet your expectations! If you have any further questions, please give us a call. We're always happy to help!
Get a custom order
by Edison T on 12/30/2024Very efficient from placing a custom order to completing the deal. Large inventory and quotas for ordering.Thank you for taking the time to let us know how we did. We hope you have a great day!
Buyer
by Nima jouzi on 12/23/2024updated 12/30/2024We purchased the best car ever we could have and our sales rep MANSOUR helped us a lot since we didn’t know what to buy. We were almost buying a Mercedes but so so glad that got this electric BMW Mansour gave us all the information and he… helped us to go through the process so easy.Thank you so much for the positive review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
John
by John Tang on 12/23/2024updated 12/30/2024TJ was great. Very helpful and knowledgeable about his product.Thank you so much for the positive review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Finance
by Thonie123 on 12/28/2024Scooted us quickly and made me sign 2 contracts and not providing me with copies. Requested copies via email and it was cut and paste type of copy.We would like the opportunity to address your concerns. Please reach out to us directly at (800) 298-1501 when you have a chance. Thank you, and we look forward to hearing from you.
Fantastic Experience as Always
by Sergey S on 12/15/2024This was the fifth vehicle I’ve purchased from Stevens Creek BMW and the experience has been great as always. I always go to the same sales person - TJ - and he takes care of all my needs. He has been great to work with on all my purchases,… finds exactly what I want, is punctual, knowledgeable, and gets me the best deals. The rest of the team at Stevens Creek is also always a pleasure to work with - they make the whole process, from time I enter the dealership to the time I sign the deal, friendly, fast, and pleasant. Would always recommend Stevens Creek if you are looking for your next BMW.Sergey, we are so happy to read such a great review about Stevens Creek BMW! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Quick and pleasant transaction
by SteveT99 on 12/06/2024Got my new BMW i5 from Stevens Creek BMW with the help of Von Torres, the Internet Sales Manager. It was a quick and pleasant transaction with minimal pressure to add on additional items beyond what my broker had told me.Hi, we are so pleased you enjoyed your visit to Stevens Creek BMW! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Stevens Creek BMW!
Kamran Haroon is a top notch sales person!
by Cathy T on 11/25/2024On November 7, 2024 I brought my 2013 BMW to your Steven's Creek Dealership (for the 4th time this year). While I was waiting for results from the diagnostic report, I looked at cars at every dealership on Steven's Creek Blvd and nothing… caught my eye...convincing me that I am truly a BMW Gal! When I was advised that the repair cost on my 2013 would be well over $5K, I was sure that it was time for a trade-in. It took only minutes to pick a 2022 Z4 on the SCBMW lot. Other salespeople seemed busy, but Kamran Haroon offered to help me; after a test drive I was even more certain that I wanted that car. He worked with the service department to come up with a fair trade-in for the 2013, and in the next several hours Kamran worked diligently at pulling all the details together in order for me to be handed the Z4 car keys that day. What a kind and considerate person he is; soft spoken, very service oriented, informative, and good at explaining my part in order to cement the deal. I am now the proud owner of my 5th consecutive BMW from Steven's Creek BMW. Happy Girl!!Thank you for taking the time to leave such a kind review! We’re delighted to hear that our team met your expectations. We appreciate your support and can’t wait to serve you again soon.
Costumer service
by Aracely Soto on 11/17/2024I had an outstanding experience with Lazaro Montiel, at Steven Creek dealership. I was looking fo a car and he was super helpful, I am a first time Auto buyer and he answered all my questions. He replied to my text or email when I had any… questions about the car I wanted to buy. He was very patient in explaining to me all the small details on the features and payment process. Lazaro was someone who I was comfortable buying a car. He is very professional, patient, and is knowledgeable about BMW. In conclusion, I had a terrific experience. I would recommend him to any of my friends looking to buy a BMW. He is 10/10.Hi Aracely, thank you for taking the time to leave a review for us at Stevens Creek BMW. We're happy we could meet your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.
TJ is great in helping us get a new IX
by VincentHLiu on 11/16/2024TH has been super responsive and knowledgeable.Hi, we're glad you had such a wonderful experience with us! If you have any further questions, please give us a call. We're always happy to help!
Chaotic management and unfair business practices
by D Goel on 11/05/2024I recently leased an i4 from this dealership and the whole process was chaotic. They made me unnecessarily wait so that they could make me agree to a bad deal. They overcharged the interest rate compared to what was being offered by BMW… FS. They told me that the higher rate is the current rate but when I went back home, it was lower and would make a material difference in the payment per month. I confronted them the next day and they weren’t willing to do anything about it. I have yet to contact BMW FS to complain and see what happens. They also somehow managed to lease me a loaner car. I had signed all the paperwork when they realized their mistake. My wife had gone home after signing the paperwork and she had to come back. Since it became so late, they couldn’t finish detailing so I had to come next day where I had to wait for 4 hours.Thank you for sharing your feedback. We sincerely apologize for the frustrations you encountered during your leasing experience. We understand that a smooth, transparent process is crucial, and it's clear we fell short in several areas. We take your concerns seriously, and we would welcome the opportunity to review this with you further. I’ll be happy to assist in resolving any discrepancies you encounter. Your experience is not reflective of the high standards we aim to uphold, and we genuinely appreciate your patience. If you’d like to discuss this further or have any questions, please don’t hesitate to reach out directly. We are committed to making this right and ensuring your satisfaction moving forward. Please reach back out to me at Quynh.Pham@StevensCreekBMW.com
Hi there, we are so pleased you enjoyed your visit to Stevens Creek BMW! Thank you, and have a fantastic day!
by Mya Perez on 04/16/2025