Stevens Creek BMW
Customer Reviews of Stevens Creek BMW
Review type:
Excellent service!
Great buying experience!
by Naga202410 on 10/27/2024updated 11/05/2024I am a repeat customer with TJ Singh. He made the whole process enjoyable and eager to give us options to choose from.Hi, thank you for your kind words and this wonderful review! If you have any further questions, please don't hesitate to reach out!
In and Out with Service for Recall
by BMW Convert on 11/01/2024Had to bring my new i4 in for a recall related to some software. I was in and out in no time. I let them know I'd have to wait in the store for my car and they prioritized me to make sure I could get back on the road quickly.Hi, we are so pleased you enjoyed your visit to Stevens Creek BMW! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Easiest and Hassle Free Car Buying Experience with Ron Ryan
by BMW Convert on 10/20/2024Great experience with my 2024 BMW i4 lease with Ron Ryan. He was very friendly and easy to work with through the process. I ended up coming back just one week later to lease a 2025 BMW iX for my wife. We love both cars and the whole… experience was smooth. We were in and out in no time and they help support you with Electify America charging and resources for in-home charger installs.Hi, thank you so much for your positive comments about Stevens Creek BMW! We look forward to your next visit! Take care!
Care about customer loyalty
by RandLan on 09/24/2024Quynh Pham General Manager Stevens Creek BMW cares about improving processes and winning customer loyalty. He called me to learn about opportunities to improve the customer experience.We're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Do not buy at this dealership
by RandLan on 09/05/2024The Customer Service associate, Alec is the only reason to do business at this Dealership. He is very honest and does what he can to help. When moved over to closing, I was lied to as pressure to add on Service Contract. Slipped in an… added cost for tracking system when I said I did not want it. I complained the next day and was told it would be corrected. I have been waiting for my money to be returned to me for eight weeks. GM won't contact me. Accounting won't return emails.Randlan, I hope this message finds you well. I am writing to sincerely apologize for the negative experience you had at our dealership. Your feedback is extremely valuable to us, as we are committed to providing the highest level of customer service and satisfaction. I would like to personally invite you to a discussion to address the issues you encountered during your visit to our dealership. Your insights will help us identify areas for improvement and ensure that such incidents do not occur in the future. Please let me know a convenient time for you to speak with me so that we can address your concerns and work together to make things right. Your satisfaction is our top priority, and we are dedicated to resolving any issues you may have experienced. Thank you for bringing this matter to our attention. I look forward to speaking with you soon and working towards a resolution that meets your expectations. Please contact me at 415-299-3802 or Quynh.Pham@Stevenscreekbmw.com Quynh Pham General Manager Stevens Creek BMW
Quynh Pham General Manager Stevens Creek BMW did contact me and was genuinely interested in understand my experience with his dealership and how he could work to win my loyalty
My New BMW 2024
by Klm271828 on 08/27/2024updated 09/04/2024Michal Spanton was my dealer at Stevens Creek BMW for my previous car, so I’ve contacted him before the lease expiration, and left the dealership with a new 330i on the same day. It was as smooth and friendly as it can be. Onboarding by the… BMW guru Viet was outstanding, too.We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
First time BMW Owner with an excellent experience
by Jepha83 on 07/30/2024I only came in for a test drive I wasn't even taking seriously, but ended up with a BEAUTIFUL 2024 X3 that could not be happier with. Virguilio was amazing. Right from the start of the test drive, he was attentive to what I was looking… for, answered all my questions, and if he didn't have an answer, he went to find it. THAT is invaluable. He was personable, knowledgeable, and passionate about what he was doing. He communicated terms and details with me clearly and effectively. Used communication methods that I preferred when they were best suited for my availability (calls when I could take them, messages when I couldn't pick up a call). The dealership was beautiful and clean. Everyone was nice and attentive. The process itself was super quick. I was so happy with the experience, I referred a friend of mine to Virgil, and not even a week after ownership of my X3, my friend picked up an iX! I would not refer a friend to someone that I didn't believe would be reputable and professional. This is 100% the dealership to choose, and Virgil is one to go to.Thank you for your kind review; we are happy to pass along your comments to the team here at Stevens Creek BMW! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Enjoyable X3 M40i buying experience
by Jlinews on 07/29/2024In and out of dealership within 2 hours.Thank you for taking the time to let us know how we did. We hope you have a great day!
Lucky Duck
by Msoup72 on 07/26/2024I was not only fortunate to find the car I had been looking for for a couple years, but I was also fortunate enuf to find it at a dealer with such excellent customer service and follow through. This dealer does not mess around with stupid… add-ons or other surprises. Transparent and honest.Thank you for taking the time to let us know how we did. We hope you have a great day!
My Disastrous Experience with BMW 330I
by Sakshi Kumar on 07/23/2024I am very disappointed with the BMW 330I that I bought from the Stevens Creek dealership on July 1st 2024. I had ordered a custom built car with a blind spot detection system, which is a crucial safety feature for me, but it never arrived… after 3 months of waiting. When I went to the dealership to inquire about it, Michal Spaanton showed me another car and claimed that it had the same feature. He persuaded me to buy it, saying that it was equivalent to my custom built car. However, as soon as I drove the car, I realized that he had misled me. The car did not have any blind spot detection system at all. I called him immediately, but he denied it and told me to come back to the dealership. There, a BMW genius confirmed that the car did not have the feature that I wanted. I felt cheated and frustrated, and I requested a replacement car or a full refund. That's when the dealership manager (Kenneth Liu) got involved, and he was very unprofessional and disrespectful. He blamed me for not knowing what I was buying. He said that the car had other features that compensated for the missing one, and that I should be satisfied with getting such a good deal. He refused to take any responsibility or offer any solution, and he even threw my keys at me, saying that he couldn't help me. He also refused to let me talk to the general manager (Quynh Pham), who I hoped would be more reasonable. This was the worst experience I have ever had with a car purchase. BMW lied to me and treated me with contempt. They did not care about my safety or satisfaction, and they did not honor their promises. I do not recommend buying a BMW from this dealership, or any BMW car at all. BMW has lost my loyalty and trust, and I will never buy from them again. To make matters worse, they ignored me after promising to help. The last message I received from them was: "Sakshi, my GM was going to help you, until he saw the bad survey that you gave us. Now I can't help you". This is the service that you get from a luxury car brand. It's unacceptable and appalling.Sakshi, thank you for your feedback and for giving us the opportunity to improve. The vehicle that you purchased does match the exact options with the one that you built. The vehicle that you custom built also didn’t have the blind spot option. We matched the exact build that you were looking for except the different color that you agreed with in your email. We always strive to give our best customer service and hope to do future business with you. Please let me know if there is anything we can do to accommodate when servicing your vehicle.
3 months and no refund on maintenance plan
by Kang Xie on 07/03/2024Pressured into buying a maintenance upgrade plan. Trying to cancel and 3 months later still no refund.Kang, we strive for 100% satisfaction, and we regret to find out that this was not the case. Please reach out to us at (800) 298-1501 so we may assist you in moving forward towards a resolution.
2021 BMW X 5 PHEV
by Hoa Nguyen on 06/09/2024Ron is a professional sale. He help us the last to make the purchase went through easily, and pleasantt.Hoa, we're happy to hear you had such a positive experience with Ron and our team! Thank you, and have a fantastic day!
The luxury begins at hello
by Nastymachine on 05/29/2024I was in the market for a small/midsize suv and from the very first interaction with an employee, I knew this was a different kind of experience. There was never any pressure, just trying to understand what I was looking for. Lots of detail… in their answers and weeks of patience as I sorted out my needs. They gave me a spectacular deal on the car and the positive experiences persisted throughout the finance office, which is typically where things go bad. Overall, a special experience.We are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!
Bought Bmw IX xdrive50
by Pgmay2024 on 05/17/2024Great sales team and finance guy.. Gave me pretty good deal and behaved professionally.. No BS I have been buying my BMWs from this location TJ singh has helped me and friends numerous times.. Liked GM Mr Fadi ( tough guy but ready to make… deal)We're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!
Thanks Stevens Creek BMW!!!
by aakash_lse on 05/13/2024I had a great experience at Stevens Creek BMW. TJ was very helpful and provided great support through the entire process from ordering the car to paper work and deliveryWe are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
New X5 Purchase
by bmwman001 on 05/10/2024Very smooth, staff were very professional and easy to work with.We are so pleased you enjoyed your visit to Stevens Creek BMW! Please let us know if there is anything else we can do for you; we are more than happy to help!
TJ is an excellent salesman
by ZAIB Z. on 04/28/2024TJ from BMW Stevens Creek was extremely helpful in helping me buy a used i3. He was empathetic and very straightforward in dealing with me which I appreciated the most.Hi Zaib, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Awesome!!!
by Anita.T on 04/20/2024TJ was personable and took the time to explain the features of the car. This is my second BMW from this dealership and salesman.Anita, we're glad you had such a wonderful experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!
BMW iX
by Dchavan on 04/20/2024Excellent experience communicating and dealing with TJ Singh, salesperson at Stevens Creek BMW.Thank you for your kind words and this wonderful review! Please let us know if there is anything else we can do for you; we are more than happy to help!
Quick
by Undertool on 04/17/2024Found the vehicle I wanted listed online, they're a 3 hour drive for me. They put it on hold while we made the drive. The vehicle purchase was quick, I was in and back out the door within an hour.Thank you again for taking the time to let us know how we did. We hope you have a great day!
Professional people, honor their promises
by Eugene Z on 04/10/2024It was a 5-star experience for me. Bought a used non-BMW car, even got some discount (not from the first salesman we met though, so feel free to work with different people out there). Then during the checkout my discount disappeared (and I… didn’t check it, was excited). But the dealership honored their promise and refunded the discount! I’d come to them again when we need another car.Thank you again for taking the time to let us know how we did. We hope you have a great day!
Hi there, we are so pleased you enjoyed your visit to Stevens Creek BMW! Thank you, and have a fantastic day!
by Mya Perez on 04/16/2025