Stevens Creek BMW
Today 9:00 AM - 8:00 PM
Customer Reviews of Stevens Creek BMW
Review type:
Excellent service!
by Fifilove3 on 04/14/2025
Johnathon was incredibly helpful and attentive. I had contacted numerous dealerships to have a vehicle transferred closer to me and nobody could help until I found him. He took every one of my phone calls, whether it was a weekend or it was… after hours. Wish I could give more stars.
165 reviews
Sort by:
Great Service/Salesman
by RobertA36 on 05/31/2016Kamran was great help and went out of his way to ensure that I was able to get the car home even in the middle of rush hour trafficGood customer service!
by Tracy628 on 06/01/2016Claude is very responsive and I know I can rely on him for my BMW Service needs.amazing experience
by arash73 on 05/30/2016Hi Everybody from top to the bottom at stevens creek BMW did a fantastic job . Couldn't be better than this !!! Rax , Peter , Ben , Romeo , sam , & Gill ... such a great professional team!! Thank you All & special thanks to North… America BMW people ( keyla &who ever else was involved) for making this transaction possible ! Arash AsadizadehHappy Stevens Creek BMW Customer
by LovemyBMW12 on 05/30/2016Our service writer Brian McKeon went above and beyond to ensure all of our needs were met. We have always had great service at the Stevens Creek BMW. We would highly recommend bringing your car to them for service and/or to purchase a… car.Excellent Service and pleasant experience
by Riza1010 on 05/29/2016I bought my first BMW from Stevens Creek and would like to praise them for their courteous customer service. Our salesman Mundo was exceptional and assisted us to find the car that we wanted. He was very patient in answering any questions… that we had. I would definitely recommend my family and friends to buy from Stevens Creek BMW and look for Mundo. In fact my husband was very happy with my car that he mentioned his next car will also be a BMW from Stevens Creek. Thank You for a hassle free experience and excellent customer service.Super Great Car Service
by gagorich on 05/19/2016When my car told me to bring it in I said, Woha a talking car. It did need a few things, tires, wipers, oil, changed oil, an oil change and its general service...And all was well. All joking aside Ken was my service rep and he told me what… it needed and got it to me same day. Great service.Did not listen
by Not_happy20 on 05/18/2016I brought in my vehicle because of the flashing red light on the controls and the convertible not working. I told the woman who scheduled my appointment. I told my service coordinator. Over $400 later, red light not even checked. $200+ for… diagnostics. $200+ to take out backseat (of 2 seater car...) only to find it needed a fuse. Some expensive fuse, Eh? Oh, I also said this in the beginning. So, now the convertible works but I have to come back for the blinking red light. Not happy. I should not have to pay again.Thank you for taking the time to reach out to us. We apologize for any inconvenience this has caused you as this does not sound like the quality of service we pride ourselves on. We would be more than happy to assist you. Please contact Rax Patel (GM) at 408-961-3140. Thank you once again and we look forward to speaking with you. We would love the opportunity to earn back your trust.
Service not clear
by rabihbit on 05/16/2016I was asking for service, instead of advisor explaining to me what is recommended for my car.Hi there. We are sorry to hear you are not completely satisfied with your recent service experience. We would appreciate the chance to learn more about your visit. Please reach out to Rax Patel (GM) at 408-961-3140. Thank you.
Great customer service
by Casey1603 on 05/16/2016The adviser was very knowledgable, responsive, fast and delivered excellent customer servicebad service they charge me for a job they didn't do
by mario1419 on 05/15/2016they try to tell me that my battery was bad and i need it a new one so that they can run a test , not only my battery was good they couldn't run the test but still charge me for it or they wouldn't release my carThank you for taking the time to reach out to us. We pride ourselves on providing each customer the most accurate diagnoses of their car issues. We would love to talk to you more about your experience. Please contact Rax Patel (GM) at 408-961-3140 so we can learn more about this experience.
Great Service!
by Rbebeleh on 05/12/2016The salesperson we dealt with was very helpful and knowledgeable. He guided us through the whole process and helped me find the perfect car at a price that I could be comfortable with.Great and fast service
by mtorres53 on 05/11/2016My service advisor, Julie Passon, did a wonderful job walking me through the steps for my car service. It was quick and efficient. She even called me right after my service was done (within three hours of dropping off the vehicle).… Thanks Julie!Stevens Creek BMW
by jamilligan on 04/22/2016updated 05/11/2016Service under warrrant. Last two questions not applicable. Steve Bertalocci was most helpful. I plans to ask for him again for my next service.Five stars service
by 328iOwner on 04/29/2016updated 05/10/2016Service advisor, Brian J. McKeon, provided an outstanding service. He got all questions answered, and explained all details. Can not ask for more. Thanks BrianPerformance review
by mybeemer on 04/18/2016updated 05/05/2016I had a very good experience. The sales guy was very helpful and wasn't so pushyWill never go anywhere else again
by MianHaider on 05/04/2016This was my best car buying experience of all time. I will never go anywhere else again. Ask for Gordon Winans. Great guy! Me and my cousin bought two cars that day and Gordon really made it a very positive experience. We did not feel… pressured nor that he was trying to rip us off like one would at other dealerships.He made you feel like he was on your side and really felt like he was there to help us. He told us he would 'try the best he can' and that more than exceeded our expectations or what any other dealership would do for us. If you can be treated well and get A+ customer service and no stress and a better deal than anywhere else why would you even go to any other dealership! You buy a BMW to make yourself feel good and BMW Stevens creek and everyone there makes even the process of buying one feel good.Genius guys!! Superb customer service!!
by Bharat_ on 04/22/2016Exceptionally Genius guys. I am amazed by their superb customer service. A loud shout-out for Steve and Jia hao !! These guys went far beyond their responsibilities to make us feel extremely comfortable. Awesome experience than that of… Mountain View showroom.BMW 328i 2014 Recall
by vpalani1 on 04/21/2016Julie Passon was my service technician. She made me feel at ease, explained me the process. She also helped me with the loaner car and she gave me a call to let me know that my car was ready. She gave my car a free car wash and vacuum.… It was a great experience working with Julie.Impressive!! Even for something as simple as an oil change
by LoveMyCar90 on 04/21/2016Had an appointment. Came in o time. Got checked in in about 10 min after I arrived. Waited another 5 mins for my paperwork. Got explained what was going to happen to the car. Got my cost estimate and even got a time estimate when to pick up… car. Got a ride to the office, got a call a few hours sooner then the designated pick up time to come get my car, got a call from my account manager who reviewed the bill, told me about a couple of things I have neglected in the past and told him I would setup follow up appointment. Came back a few hours later to pick up car. It was washed and cleaned also. What can I ask for for a simple oil change. Impressive.Amazing customer service
by ctess00 on 04/20/2016Eli at Stevens Creek BMW provided incredible customer service. He was extremely helpful in choosing a car and responsive to questions and inquiries. I highly recommend the service that he provides. Eli made the experience an enjoyable one.Neil was great!
by Sally_her on 04/19/2016Very satisfied with my service Neil was awesome and went above and beyond to make sure I was satisfied. Thanks Neil!
About our dealership
Hi there, we are so pleased you enjoyed your visit to Stevens Creek BMW! Thank you, and have a fantastic day!
by Mya Perez on 04/16/2025