BMW of Monterey
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Customer Reviews of BMW of Monterey
Review type:
THE top dealership and client advisor
by Professor TM on 08/09/2023
Bought another new car today at BMW of Monterey, and once again, it was a very positive experience. Client Advisor John Polli is the best. He is extremely knowledgeable and honest, has superb communication skills, and genuinely cares and… respects customers. I've been going to him for many years, and have no reason to go anywhere else. Bravo BMW of Monterey!
218 reviews
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THE top dealership and client advisor
by Professor TM on 08/09/2023Bought another new car today at BMW of Monterey, and once again, it was a very positive experience. Client Advisor John Polli is the best. He is extremely knowledgeable and honest, has superb communication skills, and genuinely cares and… respects customers. I've been going to him for many years, and have no reason to go anywhere else. Bravo BMW of Monterey!We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, Jimmy Cahill - General Manager
Want Great Service when Buying a BMW? See John Polli!
by Mary B on 12/12/2022This is the third BMW we have purchased at Monterey BMW. John has assisted in two of these purchases. He is straight forward, gets his answers correct and puts everything in writing. He was prepared when we arrived, so there was no standing… around. He makes it much easier to make decisions and takes the hassle out of buying a car (or in this case X5)... I felt we were treated fairly and love the SUV we purchased.Mary, thank you for your loyalty to our dealership and for taking the time to write this review. John’s sales excellence is always consistent, and I’m glad your experience with him supports that. We aim to turn every person that visits us into a repeat customer. Sincerely, Jimmy Cahill - General Sales Manager
Great Customer Service
by ncy15 on 01/31/2020I love coming to this dealership! Parris, my salesperson, also handles all the service appointments and goes above and beyond to make the experience a great one. I have never even talked to the person who sold me a car in the past. The… level of service at this dealership is concierge level.Excellence in service
by JJ on 01/28/2020I was very much satisfied with their service. They were prompt, friendly and dependable.Great service
by Acacia on 01/26/2020I have oil change plan from purchasing my car at BMW. They treat me well even though I do not have a BMWVery happy
by Excellent on 12/31/2019updated 01/06/2020I wasn't expecting to have several people have to stay well after closing to help me, nor the fact that the poor salesman had to crawl around on the ground to temporarily affix my temporary license to the front being that the vehicle was… sold to me before they had an opportunity to put a bracket on itExcellent Customer Service
by Realtor831 on 12/20/2019updated 12/27/2019Chris Almeida(service Advisor) was very knowledgeable and kept me informed about repairs to my vehicle. Thank you!!Servicing the vehicle
by Sergey on 12/25/2019Excellent customer service - friendly and efficient. feels like home. Thank you, guys!Quality Service
by Duane on 12/19/2019The issue was resolved to my total satisfaction. A leak has occurred due to a twisted drain, causing the carpet to become saturated. Upon inspection, in addition to the drain being replaced, the carpet needed replacement. The repairs appear… to have restored my vehicle to a like new condition.Great service
by X5 on 12/11/2019Had awesome service quick and no issuesFlawless
by Mary on 11/28/2019From start to finish my experience at BMW of Monterey was exceptional. I had the good fortune to work with Nathan Reed. He was friendly, knowledgeable and extremely professional. Nathan has since followed up with me, checking in to answer… any questions I might have. Never has the process of purchasing a car been such a pleasure. Thank you!GREAT SERVICE!!!
by BMWGIRL410 on 11/27/2019Great service from Joe Campo and service memebers! My X5 was ready in no time. Thank you Joe and Javi for the wonderful service! You guys deserve MORE than a 5 STAR!!customer
by Bill on 11/08/2019updated 11/18/2019Very satisfied with the service. Only complaint is I was left wondering if they had the part I scheduled for my recall /repair. Was told they would let me know, but I am from out of town and leaving the car was not an option. After lunch… I began calling to find out the result and after I became a' fussy squeaky wheel' I was reassured it would be completed that day and I returned to retrieve a car that was cleaned inside and out, impressed! Recommend having them drop you off at Sea Harvest Restaurant while you wait. Turned out a good experience.X5 Service
by a on 10/25/2019As always Joe Campo did an excellent job, and the carwash was great too.Quality work; excellent communication
by John on 10/03/2019updated 10/10/2019Everything completed at the time promised; car nicely cleaned; Mike did a great job as always.Great Team
by Mike on 09/07/2019The team at BMW Monterey is one of the main reasons I buy BMW’s. Once you buy a car, you can go anywhere for service, but BMW Monterey takes care of my car and my family every time. Thank you for that peace of mind.Oil service and pre-purchase vehicle inspection
by Bmw on 08/15/2019updated 08/21/2019Great customer service & quick response.Service Review
by review on 08/08/2019I just wanted to express my gratitude for the excellent service provided by BMW of Monterey, Specifically Anna, every time I have been there she has been so helpful, efficient, professional and personable, she makes me feel like part of the… family. Also Jaime provided me with useful information when an outside service provider was trying to take advantage of my lack of automobile mechanical knowledge, they were trying to unethically charge me for expensive parts that were not needed. Jaime helped me to defend my case in this matter. Thank you so much Anna & Jaime and I look forward to continuing to come back to BMW of Monterey.Happy in Monterey
by csp on 08/08/2019Walked in late on a Sunday not expecting to buy, but had an awesome sales team that took their time and changed our minds. They were getting close to closing, but the whole team stayed late and took great care of us.Great Service!
by Nathan on 07/30/2019updated 08/06/2019I have purchased two BMW’s from BMW of Monterey. Both were great experiences. The sales staff and managers are knowledgeable and helpful.
About our dealership
We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, Jimmy Cahill - General Manager
by BMW of Monterey on 08/10/2023