BMW of Monterey
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Customer Reviews of BMW of Monterey
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THE top dealership and client advisor
by Professor TM on 08/09/2023
Bought another new car today at BMW of Monterey, and once again, it was a very positive experience. Client Advisor John Polli is the best. He is extremely knowledgeable and honest, has superb communication skills, and genuinely cares and… respects customers. I've been going to him for many years, and have no reason to go anywhere else. Bravo BMW of Monterey!
218 reviews
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Very happy
by CincoBMWS on 12/05/2015Excellent service, great knowledge of the vehicles and very professional. Highly recommend this dealership and our sales rep ,Michael, to othersBMW 335 GT 2 yr / 20K mile Service
by SethroG on 11/07/2015updated 11/12/2015Excellent service visit; all commitments met in expected timeframe. Had car detailed too, wheels re-polished. Looks like new.Perfect
by Tutzfgl on 11/05/2015updated 11/12/2015This is my second BMW purchase and just like my first experience, the second time around was just as pleasant. No hassle, no pressure, professional, and best of all, the sales and finance people weren't in a rush to get me to make a… decision and buy just any BMW. They were very honest with me about my credit report and financial situation. They were excellent in assisting me with my needs, wants, and ability to afford. It took me about an hour to take a couple of test drives and about another hour to prepare and sign the paperwork, not to mention the pleasure of receiving a full tank of gas, washed and detailed car.ELECTRIC COMPUTER-DO
by WJD5678 on 11/09/2015The work needed on my electric car was taken care of with great efficiency and timeliness - I was very pleased with the service representative who has a great understanding of this particular model of BMW.Excellent, Will Return
by thawkins_77 on 09/10/2015updated 11/02/2015Excellent experience with Kenney helping me out and Trevor as my technician. They were quick, efficient, and friendly. I will be returning for all future work and purchases.Great Service
by Pebblelaguna on 10/30/2015Mike Kyle is an excellent service rep. Honest and dedicated to servicing his clients. All the service completed on my 528i has been excellent.Gary Kihs is Terrific!
by BlackKnight06 on 10/17/2015We were referred to BMW of Monterey through the USAA car buying service, and Gary Kihs is the USAA contact. He was direct, honest, knew all of his products, listened carefully, got to know us...and got us the best deal available on exactly… the car we wanted. My wife couldn't be happier with her new BMW!Excellent Sales Staff
by gmsantacruz on 10/05/2015I purchased my new 2016 328i from Gary Kihs and Sheryl Fortuno. Both are outstanding. I received a fair price, super helpful service (test drive, doc completion, etc.) and the whole transaction was over in less than three hours. Would… definitely recommend them.Amazing first time BMW lease experience
by HeatherHG on 10/01/2015I had such an amazingly easy first time buying/lease experience with BMW Monterey. I have never owned a BMW before in part because I thought I could not afford it. Also I had a lease on a Honda Pilot and was over on my mileage so wasn't… sure how I could make the switch. However a good friend recently was driving his BMW X5 on HWY 68 and had someone pull across the highway last minute right in front of him. He rolled his car 3 times, but he and his son walked away with just some cuts and bruises. Needless to say he will never buy anything but BMW from now on. So I was convinced it was worth my time to at least go see what they had to offer. I told Michael G., my salesman, that I wanted something smaller than my Pilot but sporty and with AWD. Of course we looked at the X1 and X3 but then he asked if I liked the sporty crossover style. Which I would consider, so he pulled out a 328iGT with AWD. I loved it but then came the question of ending my current lease and affording this beautiful car. Well, long story short, he made it simple. BMW bought out the lease on my Pilot even with it being 15,000 miles over my maximum mileage. And I was able to lease the BMW for approximately the same monthly payment I was already making on the pilot. I really couldn't believe it was so simple!!! Plus I have this really safe, beautiful, sporty, technically savvy car to drive myself and my daughter around the peninsula in. Thank you Michael and BMW Monterey!Monterey BMW Saved my Vacation
by Zufrieden on 09/26/2015BMW provided excellent service. They went above and beyond when I had an emergency run flat tire blow-out just before closing. The service department got me back on the road right away. Thank you very much!!!Great job!
by AryFlor on 09/25/2015I'm pretty sure they did a great job, I feel my car in a good condition. It would off be 5 stars but the time I waited went from 2 hours (time frame quoted) up to 4 hrs and 20 min no reason given. Still thank you so much because I feel… confident that my car is in a great hands great condition and they really take their time to check every single part of the car to make sure Me and my family are safe on the road.Recall handled quickly
by mommycostello on 09/24/2015Quick, efficient, courteousM3
by wckempf on 09/24/2015Great service at 1200 for my 2015 M3. Now have launch control!Michael Godick
by 100Chocolate on 09/21/2015Our experience in dealing with Michael can only be stated as excellent. He was courteous, informative and gave us the confidence that we were dealing with someone we would trust.BMW Fix of computer problem
by WJD5678 on 09/20/2015The courtesy and efficiency was excellent and my problem was taken care effectively.Amazing service!
by cruznbmw on 09/07/2015I had an appointment for an oil change and planned to wait for car.When I needed a few more things done,I was provided with a loaner car on the spot which i enjoyed driving. Of course another BMW.the dealer has over thirty BMW"s for loaner… service!Exceeded Expectations
by stokedddT on 09/04/2015Dealership exceeded this customer' s expectations. Repair was delayed while waiting on an obscure part for X5. Allowed me to keep the loaner car to continue on with my schedule of events. Never missed a beat. Fabulous Customer Service!!!Great Place for BMW Service
by johnnyboy235 on 08/22/2015Well nobody wants to take their car in for service, especially to a dealer but after leaving BMW of Monterey, my perspective has changed. Not only was my car serviced quickly and beyond what was required, waiting was actually fun. Their… retail shop has tons of goodies for BMW and ///M enthusiasts from clothes to bags to performance parts. The staff is willing to talk and offer advice and options for both new and used vehicles. I am actually looking forward to my next car service so I have a good excuse to check things out again. Go to them, you will not regret it.Express my satisfaction for great customer service
by hanscpfeiffer on 08/17/2015I want to express my appreciation for the outstanding service provided by Mike Kyle and your technician Rafael Lalinde. I also am grateful for BMW's generous customer service policy and support.X 5 Brake Service
by GeorgiaMay on 08/07/2015The BMW of Monterey Service Dept. is courteous, fast and efficient. They always make you fell like you are a very important customer.Bait and Switch
by kitw on 05/28/2015In this day and age of social media and the internet, not to mention your dealership license being contingent on not baiting and switching customers, I've had pretty good luck with dealerships being honest. Especially when they know someone… is making a serious time investment driving down from over an hour away. I wish I could say the same was true of BMW of Monterey. I corresponded with Charles J_____ over the email and over the phone - I sent him a very specific email with the pricing I wanted, on a leftover 2014 BMW. He called me back and we agreed on a price and a time to pick up the car. When I arrived at the dealership, Charles was apparently out sick and the price was $2000 higher than we'd agreed to. It was my own fault for driving over an hour without getting a commitment for pricing in writing, but I was still extremely disappointed - I'd passed on a similar deal that was $500 higher than our agreed on pricing in order to take this car in Monterey. I even called Charles on his mobile phone and he gave some excuses about the miscommunication. I ended up not buying the car and making a 150 mile round trip for nothing except frustration and disappointment. I buy a lot of cars each year and I'm very familiar with the process. My advice for dealing with this dealership is to confirm pricing in writing prior to visiting the dealership or you could be in for a serious waste of time. There are many dealerships that make it easy to deal with them by being honest, straightforward and clear with negotiations and will honor the prices once you reach them. To their credit, the sales manager offered to fill up my car with gas, after making the trip down, but that'd only cover half the expense of doing so. (since I still had to drive home). Deal with a place that does it better.
About our dealership
We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, Jimmy Cahill - General Manager
by BMW of Monterey on 08/10/2023