Long Beach BMW
Customer Reviews of Long Beach BMW
Review type:
Great Service
Great Service
by Demo Chick on 04/13/2025My sales rep was friendly, knowledgeable about the vehicle features/options, and patient making the experience positive.We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Great Customer Service
by Studiocee on 04/08/2025I would send my friends and family here. They are knowledgeable and low pressure. The purchase of my car was quick and painless.We're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
2019 BMW i3
by Chilejose on 03/31/2025All communications from initial web contact to text , to voice then personal manager phone were outstanding Have enjoyed the car and special touches added arcade last minute. Highly recommendWe're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
No pressure, lots of answers
by Neoserf on 03/30/2025First, during our testing and thinking about the car, our salesman, Bishoy, never once pressured us or made us feel unwelcome, even though we are reluctant buyers and asked him tons of questions. This was helpful, and a noticeable… difference from many of the other dealers we visited during out hunt for a new EV. Second, the financing process with Sam was pretty easy. One pressure tactic there that I did not appreciate, but I've never been through an auto finance session without some version of an up or extra pitch that's presented as a way to "save" money. I'll bet you haven't either! One thing, Sam: you rushed a bit, and after the event I realized I should have taken more time to understand every signature; sometimes, it's OK to slow down. Third, and this IS a first (in 45 years of car buying!): Bishoy offered us a tutorial session a couple of days after the sale to help us make the most of our new i4. It's a complex machine, with a ludicrous feature set, so we're heading off to that later this morning looking forward to driving with more confidence and ease after this thoughtful, customer-centric perk.Thank you for your review! We're so glad you had a positive experience, but we’d love to learn more about how we can make it a 5-star experience next time. Your feedback is important to us! Please reach out to us directly—we’re always looking for ways to improve.
TN
by TN88888 on 03/26/2025Bought the preowned 328i for my son and was really happy the purchase. Ivan salesman did an excellent job making the entire process possible. The only issue I have was the misrepresentation that the vehicle was supposed to come w a 2nd… key but was not on site at the time of purchase and expected the key to be found. Unfortunately Ivan came back “vehicle did not come w a 2nd key” which was disappointing and I am going to have to pay around $500 to order a 2nd key.Thank you for your review! We're so glad you had a positive experience, but we’d love to learn more about how we can make it a 5-star experience next time. Your feedback is important to us! Please reach out to us directly—we’re always looking for ways to improve.
Good purchasing experience
by 2California on 03/19/2025No pressure, fair deal, under KBB or Edmunds Price.Thank you for taking the time to let us know how we did. We hope you have a great day!
BMW of Long Beach
by Guijarro on 03/18/2025Very pleased with Service and time it took from Beginning to end. Loved how smooth it all wentGuijarro, thank you for taking the time to let us know how we did. We hope you have a great day!
Keller purchase
by teacher on 03/10/2025Purchased BMW X3 and everything proceeded smoothly through begotiations and purchase.We're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Great experience
by Bmw230iLB on 03/01/2025Andy and Gina were great, I went in for a test drive and the deal presented was hard to pass so I left with the car! I didn’t feel like I was being taken advantage of at all, the break down and fees all squared up. Small details I forgot to… ask about were already taken care of like weather mats, license plate installation, maintenance tool kit, etc. No corners were cut that I can tell.We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Great Experience
by Dkscott on 02/16/2025Jorge was great. Was in and out.Thank you for taking the time to let us know how we did. We hope you have a great day!
Mark Gayden
by Mark Gayden on 02/10/2025Long Beach BMW has done it AGAIN!!! This was still the absolute best experience I have ever had buying a new car. My Client Advisor/Sales Dynamo Melony Svang was awesome. Melony is extremely knowledgeable, helpful, and talented. Her… experience and expertise about my new 2024 BMW 530i and my ALL NEW 2025 BMW 330i was invaluable. Melony told me she had the perfect car for me and she was RIGHT!!! Melony made everything easy and comfortable, answering every question and addressing all of my concerns. She is also surrounded with the best support staff in the business; Tim Soeung, General Manager, Javier “Wheeler Dealer” Hernandez, Sales Manager and the Queens of Finance, Sandy Morcos and Gina Alloulo. By making everything flow like clockwork, they made this the most fun and memorable automobile purchase ever. This dealership is on fire, Long Beach BMW is all about EXCELLENCE!!! Thank You again Long Beach BMW for the ultimate buying experience delivering two of the finest cars on the planet.We're glad you had such a wonderful experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Exceeding Expectations
by Racer@heart on 02/04/2025Very good buying experience. Staff professional and friendly. My salesman Andy is OUTSTANDING. Not pushy and very helpful. He’s excellent at explaining the product and answering all the questions. Very cordial personality and demeanor.… Overall the dealership is exceptional.Hi, thank you for taking the time to leave a review for us at Long Beach BMW. We're happy we could meet your expectations! If you have any further questions, please give us a call. We're always happy to help!
NOT HAPPY WITH LONG BEACH BMW OR JORGE SOLIS
by Ms Williams on 01/31/2025Had financing in place with my credit union, salesperson Jorge Solis was deceptive as to why my information was needed. I am still getting letters from lenders regarding an inquiry for auto financing. Inquiries which I blatantly stated I… did not want because I had my own financing secured already.We sincerely apologize that your recent experience did not meet your expectations. Providing exceptional service is our top priority, and we regret falling short in your experience. We would greatly appreciate the opportunity to address your concerns and make things right. Please feel free to reach out to our General Manager, Tim Soeung, directly so we can work toward a resolution. Your feedback is incredibly important to us, and we look forward to better serving you in the future.
Excellent service
by Zweltfreid on 01/16/2025Will and Melanie made the buying process very easy, and were very helpful.We're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Long Beach BMW
by Melissa on 01/14/2025Great and efficient buying experience! I would recommend this dealership.We're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
BMW X3
by Imdad Ali on 01/11/2025Your used car sales manager Mr. Robert Behr made my experience a very exceptional one in purchasing my 2023 X3. He has the ability to illustrate the technical aspects of the car a breeze. A very experienced, knowledgeable and accommodating… person. Although he is dealing with personal issues during these fires inLos Angeles, he was able to communicate with me at all times and was able to have the 'missing items' ready for pick up at the dealership in Long Beach.We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Super helpful
by Anonymous on 01/05/2025updated 01/13/2025Jorge was super helpful!We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Buying a car
by GioRubio on 12/23/2024Robert and Javier were great. Created a lovely buying experience and would recommend.Hi, we are so pleased you enjoyed your visit to Long Beach BMW! Please don't hesitate to reach out if there's anything additional we can do for you.
Great experience
by PutGodFirst on 12/15/2024updated 12/24/2024Salesman Adrian was very professional. I was pre qualified prior to my purchase and knew exactly what I wanted. I wasn't pressured to look at other vehicles, there was no back and forth. Adrian was attentive and knowledgeable. He went… above and beyond. Thank Long Beach BMW for making my car shopping experience easy and smooth.We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Seamless service with Anthony Moore
by Hjmorita on 12/10/2024Anthony Moore is the best service manager to work with, super professional and fun to talk.highly recommended.Hi, we are so pleased you enjoyed your visit to Long Beach BMW! Please don't hesitate to reach out if there's anything additional we can do for you.
Great experience
by Deepamk on 11/22/2024updated 12/03/2024I recently bought my car here and had a great experience. I would like to especially mention Andy. He made sure I had a seamless experience.We appreciate your positive review about your recent experience with us! Thank you again for leaving us this response!
We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by Haley Bada on 04/21/2025