Long Beach BMW
Awarded 2025
Today 10:00 AM - 7:00 PM
Customer Reviews of Long Beach BMW
Review type:
Great Service
by Demo Chick on 04/13/2025
My sales rep was friendly, knowledgeable about the vehicle features/options, and patient making the experience positive.
132 reviews
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Perfect Buying experience!
by Hector T on 04/03/2024Just bought a Bmw X3, no fuss, no games, treated like a King. Everyone was helpful, couldn't ask for more.Thank you again for taking the time to let us know how we did. We hope you have a great day!
Awesome Team
by Summer7676 on 03/30/2024I knew what I wanted when I arrived. I appreciated that no one there was super pushy from the time I pulled up to the lot like some other dealers I've visited who try to up sale you on a more expensive car to try to get a larger… commission.. I feel like we were in and out so fast. Being in a dealership for hours on end can become irritating. Pik and Sam were great. They were very transparent when i asked questions and an overall awesome team to work with. 👏 thanks for making my car buying experience a great one. I'd most definitely recommend them at Long Beach BMW.Summer, we're happy to hear you had such a positive experience with our team! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Great Service
by Patrice on 03/25/2024My salesman Wael Elassal was great!!!He was very knowledgeable and accommodating! I would highly recommend him to friends and family who are buying a car!Thank you again for taking the time to let us know how we did. We hope you have a great day!
Quick and Easy Pre-Owned Purchase
by EAlbert on 03/16/2024From beginning to end my purchase of the pre-owned vehicle was seamless from Long Beach BMW. Andy (Sales) was fantastic, had the car ready for me at the time I was scheduled to meet him, answered all my questions, and had the financing… department get the majority of my paperwork together ahead of time so I wasn’t there for hours. Sam (Financing) was also stellar. Great sense of humor and made sure everything was ready for me to sign. Highly recommend!Ealbert, we're happy to hear you had such a positive experience with our team! Thanks again for the recommendation, and have an amazing day!
X4 purchase
by mark99003 on 03/13/2024No pressure, friendly staff, relatively quick in and outMark, we really appreciate your positive review! We hope to see you soon!
21 330i
by TRACK0804 on 03/10/2024Our experience here at Long Beach BMW was great l. Pik our Salesman was very knowledgeable about the car n answered all our questions we had much appreciated. Matt sealed the deal for us was great as well 👍 thank very much to both… gentlemenWe are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Bait and Switch
by BMWFam5 on 02/04/2019updated 02/12/20192nd time this dealership has deceived. I was looking for an i3 and noticed a 'great deal' on Edmunds. I called LB BMW to ensure they had the car. Went over in 30 minutes and it was 'sold.' The next week, saw another ad on Edmunds - and… called the sales person and asked why she hadn't contacted me about the great deal. She said she didn't realize the car was ready but to come on in... I did - and it was "sold" again. Seriously - they are so bad.Oh no, BMWFam5! We don't like hearing this. We work hard to make sure our processes are seamless, but it looks like we missed the mark here. Could you please call Robert Lee at 855-292-1217 so we can make things right?
Dishonest Dealership
by Persistence on 10/24/2018This is a horrible dealership. We purchased a 2015 320i BMW a couple of months ago for my son. He was recently rear-ended and the other insurance company took 100% responsibility. I approached them about a diminished value settlement as the… car is not worth as much without a clean CarFax. The insurance company declined our request showing us that this vehicle was in a previous accident in 2015 and sent paperwork to prove it. I passed this on to the dealership and Theo, their General Sales Manager in an initial call but didn't return many calls or emails thereafter. He called to say today that the dealership and it's parent, Sonic Automotive isn't going to do anything as they had checked the CarFax and it was clean and they (in their opinion) aren't responsible for anything beyond the CarFax report. I pointed out that I'm stuck in the middle with a diminished value vehicle that the insurance company won't cover because of the previous accident and a dealership who sold a damaged car that they presented as being accident-free and wasn't. Theo told me to feel free to sue them.Service Dept
by Spong5bob on 03/26/2017updated 04/07/2017They did everything they said they would do and my car is running exceptional. I am very happy.great job.Service
by trottera87 on 02/27/2017updated 03/10/2017Service provided was great and Anthony took good care of me.Service
by Geaninej on 01/12/2017updated 01/20/2017Easy to get an appointment, very nice and efficient. My car was done sooner than I thought. Great overall service.Routine service
by mallon3718 on 01/12/2017updated 01/20/2017went to LB BMW for routine service when Anthony (service advisor) noticed feathering on front tires. He recommended an alignment which was also performed. He also noticed some rim damage after the repairs and said it will be corrected at… next service since he believed the scratch happened during the alignment.Great service
by Nikki0021 on 01/05/2017updated 01/14/2017My service advisor was great! My service was completed on time and my car was super clean.Car service
by Luce21tm on 01/03/2017Alex did an amazing job on making sure my car was taken car of. He was even able to get it done before the promised date which I really appreciated. Great customer service! I will be back!2nd service for 228i @ LB BMW
by klorine on 12/16/2016Scheduling the appointment for my customary 2nd service was nice and easy. I arrived earlier than my scheduled appointment and it wasn't a problem - check in was efficient & my car was serviced in a timely fashion as expected. When I… dropped off my car I informed my service advisor (Bryan Morgan) that my TPM kept going off & he indicated the technicians would take a look at it, as well as my tire pressure. He also informed me that my car was flagged for a "technical campaign - convertible", which would be taken care of as well during my service. When my car was ready to go the checkout process was also nice & easy. However, no one actually spoke to me about the work done on my car. I should've checked my receipt before leaving the dealer but didn't and when I got home I noticed there was a note on the receipt that the technical campaign was not completed because there were no available parts. It would've been nice if someone actually spoke about this to me in case I had any questions & it would've been nice to also know the time frame that the part would be available to complete the repairs! Lastly, my tire pressure still does NOT meet the minimum PSI required set forth for the model of my car. I've serviced my car here before and was very satisfied. I would not say the same about my 2nd experience & I would definitely consider taking my car to another dealer.Good Service
by Moneng_Y on 12/07/2016Although the wait was longer but Mr Alex Viray made sure that my car is getting all the needed service to keep it running at its best!thank goodness for your genuine intrest in helping me
by jenna08 on 11/21/2016updated 12/04/2016had water hit the electrical box -which killed my car.. the boys were SO HELPFUL.Took too long and no communication
by nurse2016 on 11/12/2016I went to get my air bag changed for the recall. I took two hour when it should have only taken one. That's what they told me over the phone and when I got there they said it would take one to one and half hours. So that being said i was… not satisfied with the service because of the lack of communication. If they plan to take longer they should let me know at that one hour mark.service
by josefine58 on 09/12/2016updated 09/28/2016Service was great they just missed one key point which was to advise me that the warning sign on my dash board would disappear as soon as I would drive it for a few miles.M5 Service
by dlawson15 on 09/21/2016Brian Woolverton made the entire event effortless and enjoyable. As always the service and customer care is the reason for my continued business.Service
by tjjarnagin on 09/08/2016updated 09/20/2016Seatbelt indicator would come on while driving and no one is in the seat.
About our dealership
We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by Haley Bada on 04/21/2025