Toyota Sunnyvale
Customer Reviews of Toyota Sunnyvale
Review type:
Highly recommended
Highly recommended
by Llesenia Echeverria on 04/27/2024The Moment I walked in the place I knew I was going to be the best decision of my life , as a first time buyer it takes dedication and patience, which only on individual had it DHANEN SHAH and I proudly share it In bold letters because… from the moment we started having that conversation we both knew it would be a long wait and guess what Dhanen Shah (uncle) made it happen for me as a first time buyer came out driving my dream car the car that will be for ever mine one of the most beautiful and safest cars my children would be share beautiful moments . Thank you from the bottom of my heart to (Uncle) DHANEN SHAH .Llesenia, I love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! We understand that buying a car is an important decision and I am honored that you chose Toyota Sunnyvale. Please feel free to contact me if you have any questions about your new purchase. Sincerely, Marwan Afifi | marwanafifi@toyotasunnyvale.com
Lack of Evidence Service was Provided - Denied warranty, Fraud
by Tyler Lewis on 11/17/2023Millis was my advisor for my recent warranty visit for the rear differential error which resulted in the diff lock not working. Millis insisted that the connector which for BD1 is melted and that the associated picture of the melted… connector was attached to my case. He has refused to supply me with that picture and claims to not have access to it. I checked the connector myself and it is certainly not melted/broken. I brought this up with Millis and he simply said "IDK what to tell you but it is no longer our problem and I should be grateful they did not charge me a diagnosis fee. The powertrain warranty is for 60K miles, but since they claim it is electrical - this allows for them to deny the warranty. They are asking $7500 dollars to replace the ENTIRE wire harness (when they are insisting it is simply the connector located on top of the rear differential). Nonetheless, he began yelling, looking to his colleagues asking for assurance, and was incredibly unprofessional. I personally have not dealt with such level of incompetence before and realistically, I just want my 2021 Tacoma fixed, or at least real evidence that the "issue" is what they claim it is (again, I checked this connector and I had a 3rd party mechanic confirm my suspicions).We acknowledge your review and are currently looking into the events you’ve detailed.
Salesman, Delon Orquin!
by Maloy on 09/08/2023Bougth RAV4 XLE 2023! If your looking for the BEST. INCREDIBLE, and HONEST salesman, DELON ORQUIN is the man!!! He approached us with respect and positive attitude throughout transaction!Thank you so much for this lovely review, Maloy! We feel so grateful that you chose to come to our dealership. It's wonderful to hear Delon and our team were helpful during your visit and that you love your new RAV4 XLE. If you have any questions, please don't hesitate to reach out to us again. Sincerely, Marwan Afifi | marwanafifi@toyotasunnyvale.com
Poor customer service exda
by Auda on 11/18/2022I have purchased two cars at Toyota Sunnyvale so of course I was going to go to them for a new car purchase. I met with Ali and he was nice and friendly. He passed me off to Martin to assist me on my new car purchase. I will have to say the… excellent customer that I experienced in the past was not there this time around. I had to keep following up with Martin, he didn't always respond to my messages in a timely manner. I got a notice that I should expect my car soon. I promptly contacted Martin and he said mid-October to expect my new RAV4 hybrid. End of October my car still hadn't arrived. I followed up with Kevin Pang and he assigned me to Marwan to work with. Marwan did contact me and said he would find out what happened. I did call him back, after our first conversation, then I called 2 more times. Marwan did call me to let me know that they had sold my car to someone else. They promised me another car by mid-January. I requested the car deposit back, the one they took back in August. I am writing this review because I am more than disappointed in Toyota Sunnyvale. The excellent customer service I experienced in the past isn't there today. Although, Toyota Sunnyvale assured me the will have a car for me by mid-January 2023 I don't have hope they will follow thru on their promise. I did reach out to Santa Cruz Toyota and they will have a car for me by the end of this month, $2,000 cheaper than Toyota Sunnyvale. So if your looking for RAV4 Hybrid call Santa Cruz Toyota.Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Marwan Afifi | marwanafifi@toyotasunnyvale.com
Certified Pre-owned Mirai with cheap NON-OEM tires
by Leo Terry on 11/04/2021BEWARE.... Bought a Certified Pre-owned Toyota from Sunnyvale... Yes it was about $1000 cheaper than Southern California BUT definitely not the same as i have previously experienced with CERTIFIED cars from a franchised dealer. I bought the… car sight unseen because it was a TOYOTA CPO car. and i was a current leasee of the exact same car. Docs signed thru FedEx was simple... landed in San Jose, ubered to the dealership grabbed the keys and went. As soon as i got on the freeway i noticed the car pulling right. Drove it for a half hour and i called the salesperson. He told me to take it to my local dealership where i service my car and they would take care of it. Next day i flatbed towed it to Longo Toyota where i get my cars serviced. While waiting to get it towed i noticed error codes not cleared out of this "certified car". Car gets to the dealership they find door locks not operating properly in addition to the car veering right. So now Longo realigned the tires and the car still veers right. Did i mention i own the exact same car since new and KNOW how the car should feel. So the service manager says it HAS to be the CHEAP TIRES. he had never seen the brand before since their dealership ONLY uses OEM tires as one would EXPECT from a dealership. From the CARFAX it shows these CHEAP tires were installed by Sunnyvale Toyota during their "CERTIFICATION" Process. So it never even occurred to me that a FRANCHISED DEALER would not only not INSTALL OEM tires but the cheapest you can buy.??? MOST (if not ALL but Sunnyvale) franchised dealers repair or replace with OEM equipment. CARFAX shows Sunnyvale Toyota put these cheap tires on. NOW Sunnyvale says they are NEW tires and THEY'VE DONE ALL THEY WILL DO. Not to mention the known issue of the steering wheel leather wrinkling that most dealers would have replaced for their customers while the car was under manufacturer warranty. Now dealing with Toyota Customer Care/Mirai Concierge to see if this can be resolved.Our team has acknowledged this review.
Excellent
by Dhanendra shah on 09/04/2021Dhanendra shah Thank you so much for give me nice car. He is very polite and nice person .I am very satisfied from Dhanendra shah. Thank you so much againThank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else. Marwan Afifi | marwanafifi@toyotasunnyvale.com
A new car after 22 years
by Anita and Les Nichols on 03/27/2021Our car doctor recommended Stan Wolowski at Toyota Sunnyvale. We left him a message and he answered promptly, made an appointment to show us cars the following day. He described the options and gave us a key to test drive. He was a great… "explainer" which helped a lot with our lack of familiarity with the latest car technology. He followed up with us by phone and helped patiently while we asked more questions, tried out the menus and synced our phones. He's the best!James Tran was Great
by Christia on 11/13/2020James Tran was extremely professional, friendly, and gave us a good price. We enjoyed our car buying experience and would highly recommend him to anyone.Hello Christia, and thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that James was there to provide you with such exceptional service! Thank you again and congratulations on your new car. Best, Anthony Vu | General Sales Manager |anthonyvu@toyotasunnyvale.com 408-916-8685
If you want a Toyota find Jessica Wilson at Sunnyvale Toyota!
by rickiegoyal on 09/02/2020Jessica was amazing in my car buying process. She was honest, transparent, kind, and very helpful. I will be back for any future purchases and I will also advise my friends and family to reach out to her if they want a Toyota.First and foremost, thank you for stopping by to leave this incredible review. Our staff prides itself on providing efficient and friendly service to every customer that comes to our dealership. I'm happy to see that your visit reflects these values and that Jessica assisted you in such a detailed and customized manner. Give us a call if you have any further questions! Best, Anthony Vu | General Sales Manager |anthonyvu@toyotasunnyvale.com 408-916-8685
Happy wife
by Happy wife on 08/15/2020Jessica was our contact at Sunnyvale toyota . We used the costco auto program and Jessica made it an easy process. She was efficient, friendly and very accommodating. She took very good care to make sure we left with our new car… completely satisfied. Highly recommend doing business with her.Helptful buying used car
by egomi on 07/30/2020Vinod was very flexible and accommodating when helping me and my family buy a used car.Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care!
First car purchase and exceptional service!
by jv32 on 06/28/2020Kelvin and the Toyota Sunnyvale team provided exceptional customer service. This was my first car purchase and they took the time to listen, answer all of my questions, and agree on a fair price that was comfortable with me. I would highly… recommend to anyone browsing or looking to purchase a new car without the pushy sales feels.Thank you for taking the time to share your feedback regarding your experience at Toyota Sunnyvale and congratulations on your new vehicle! Buying a new car is a huge step and we’re honored that we got to be a part of it. Please feel free to reach out if you need anything! Kevin Pang | kevinpang@toyotasunnyvale.com
Such a Refreshing Car-Buying Experience!
by Sara D on 06/23/2020I recently bought a 2020 Hybrid RAV4 XSE. Albert and Kevin were patient and honest from the start. They took time to explain the entire process (since it was my first time buying a car on my own) and answered all of our questions. It was… refreshing to feel so supported throughout such a daunting process.Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Anthony Vu | General Sales Manager |anthonyvu@toyotasunnyvale.com 408-916-8685
Dino is great
by Yiyi on 05/31/2020great honest guy, sharing his exp. with his own car, which is the one I boughtThank you for taking the time to share your feedback regarding your experience at Toyota Sunnyvale and congratulations on your new vehicle! Buying a new car is a huge step and we’re honored that we got to be a part of it. Please feel free to reach out if you need anything! Anthony Vu | General Sales Manager |anthonyvu@toyotasunnyvale.com 408-916-8685
Very easy to deal with and very professional
by Alvin on 05/14/2020Martin Tamrazi was excellent in assisting my purchase of a 2020 RAV4 during the COVID-19 pandemic. The buying process was done remotely due to the stay-at-home order, but Martin ensured a hassle-free and smooth buying experience. I would… recommend Martin and Toyota Sunnyvale to others. Thank you.Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Anthony Vu | General Sales Manager |anthonyvu@toyotasunnyvale.com 408-916-8685
A great car shopping experience!
by Sammie on 02/29/2020I recently leased a 2019 Camry XSE and Ahmad was the salesperson that helped me out. Everything went super smooth and it took about 2 hours to close the deal. Couldn't be any happier!Got the EXACT car from >100MI away within 48H
by Nam on 12/30/2019updated 01/06/2020Great service from Jessica Wilson at Toyota Sunnyvale. She helped me find the exact car that I wanted. Even though it was located at a different dealership more than 100 miles away, I got the car within 48 hours. I cannot imagine how much… she was putting effort on this deal and I really appreciate her.Great service
by yoni on 12/30/2019updated 01/06/2020I received great service from Vinod. He was very helpful and helped me find exactly the car that I was looking for. I am very satisfied.Best deal ever
by Muhammad on 12/25/2019I am a first-time buyer and the experience could have not been made any easier thanks to Amir Kandil and Marwan Afifi. I bought a 2020 Toyota Corolla Hybrid and got the best deal ever (0% Apr). The initial inquiry via email to the final… drive away was done within a day and the process went smoothly throughout.Amir provides TRULY EXCEPTIONAL service!
by susie on 12/17/2019updated 12/23/2019This dealership is located in a very convenient location and everyone there is very friendly and helpful! Especially, Amir Kandil is so wonderful! He helped me to find the vehicle I like and fit into my budget. He is very polite, sincere… and helpful! Thank you, Amir!Great Overall Experience
by New Owner of a 2020 RAV4 Hybri on 12/21/2019I bought a new RAV4 from Toyota of Sunnyvale and I couldn't be happier with my experience at this dealership. More specifically though, Jessica made sure everything with my purchase went according to plan and was to my liking. She spent… extra time with me and was very thoughtful. Jessica paid attention to details and was great throughout the whole process.
Toyota Camry
Toyota Tacoma
Toyota RAV4 Hybrid
Llesenia, I love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! We understand that buying a car is an important decision and I am honored that you chose Toyota Sunnyvale. Please feel free to contact me if you have any questions about your new purchase. Sincerely, Marwan Afifi | marwanafifi@toyotasunnyvale.com
by Toyota Sunnyvale on 04/30/2024